Pullman at Sydney Olympic Park 5 étoiles

Hotel looks nice, good reviews, but I had a few issues with the room, such as a dusty room, no mini bar, fresh water or complementary biscuits which I had in a 3 star hotel in Thailand. Also the lifts are terribly noisy, running up and down all night. Good thing that it's close to the stadiums for concerts etc. Paid $429 plus car parking costs. A bit disappointed to be honest.

I have stayed at the Pullman at Sydney Olypic Park many times across the past few months. Trips ranging from a couple of days to a couple of weeks. The hotel can be extremely busy with concerts and sporting events regularly occurring. The team take this in their stride, adapt and are always willing to go out of there way to ensure guests are comfortable and needs are met. I am an Accor Plus Member and the front office, whenever possible fulfil the room upgrade. The Executive Lounge is a good space, and although not a negative, is currently unavailable due to the Soccer World Cup. The evening canapes and drinks have been moved to the main bar where John and the restaurant and bar team take care of you.

Part of the Accor group, great location with plenty of bars & restaurants around, although they tended to close early. Room was nice & comfortable with views, no balconies. Staff were pleasant. Public transport was accessible.

The hotel has a great accessible accommodation options. Both, shower and toilet has all the basics requirements for someone with reduced mobility. Bed was good enough to rest well, but the main room door is too heavy and difficult to operate for someone using a wheelchair. Very recommended if you don’t want to stay close to the CBD.

When you stay at a 5 stars hotel and rightfully should expect things to be right. Prior to arrival, I have been liaised with the reservation sales agent about my booking credit and we thought all should have been taken note of so this was not certainly as expected. On arrival, the front desk lady requested for my card and I thought it was for security deposit. Without my acknowledgment, my card was being charged. The lady who checked us in mentioned there wasn’t any booking note in the system and they not aware of the arrangement. I have to show the email to the front desk and request for a refund which will take 7 working day. Secondly, we were being told that we have been selected as the guest of the day due to the birthday trip. When we checked in to the room, room was filthy and we got a bath towel with a big hole, requested for bedroom slippers but being told not provided. Hotel offered complimentary breakfast for us on this special occasion but given the fact that I’ve booked the room with breakfast. Anyway, thanks for the birthday cake amenities. The next day when we head down for breakfast, another surprise came from the restaurant staff that breakfast not included. After verification, the hostess offered coffee for us before being seated but the coffee never arrived after 45 mins and we have to keep asking for it. Staff not attentive and lack of service. Glad that we only spent one night here before transferring to town. The overall experience was very disappointing and this is certainly not a 5 stars hotel would do. Won’t be back anymore!