Dear Lyn L., Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our accommodations comfortable and appreciated our convenient location near the beach and restaurants. Your feedback is invaluable to us. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach Kingscliff

Dear Luke C., Thank you for taking the time to share your feedback regarding your recent stay with us. I regret to hear that your experience did not meet the expectations you had for your wedding anniversary celebration. I understand your disappointment regarding the malfunctioning television and remote controls in your room. While these issues may seem minor, they certainly should have been addressed prior to your arrival. I appreciate your understanding in this matter. Furthermore, I apologize for the confusion surrounding the dining and bar credit included in your package. We strive to communicate our facilities' operating hours clearly, and I regret that this was not the case during your visit. It is unfortunate that you were unable to utilize the credit as intended, and I appreciate your feedback regarding this communication gap. Your experience is important to us, and we will take your comments into consideration as we continue to improve our service. Thank you once again for your insights, and I hope you will reconsider visiting us in the future. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach Kingscliff

Dear Lacey S., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the room, views, location, facilities, and our staff. Your kind words are greatly appreciated and motivate us to continue providing excellent service. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach Kingscliff

Dear Leah R., Thank you for your kind words regarding your recent stay with us. We appreciate your feedback about the room condition and cleaning standards, as well as your comments on the bed comfort. Your insights are valuable, and we will take them into consideration. We are glad to hear you enjoyed the nearby restaurants and beach access. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach Kingscliff

Dear Geoffrey Munce, Thank you for your feedback regarding your stay. We appreciate your kind words about our location. We acknowledge your concerns regarding the condition of your room and will take them into consideration for our ongoing maintenance and improvement efforts. Kind regards, Sourabh Malik Assistant Manager Mantra on Salt Beach Kingscliff

Dear Mark P., Thank you for your kind words regarding the comfort and cleanliness of our hotel. We are delighted to hear that you had a pleasant stay and appreciate your feedback. Kind regards, Sourabh Malik Assistant Manager Mantra on Salt Beach, Kingscliff

Dear Graeme P., Thank you for sharing your feedback regarding your recent stay. We regret to hear that the bathroom facilities did not meet your expectations and that you found the power points inconveniently located. Your comments will be reviewed as we continually strive to enhance our guest experience. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach Kingscliff

Dear Neil M., Thank you for taking the time to share your experience at Mantra on Salt Beach Kingscliff. We are pleased to hear that you enjoyed our location and facilities; however, I regret to learn about the communication issues you encountered regarding your breakfast eligibility as a platinum member. We strive to ensure that all guests are informed of their benefits upon check-in, and it is unfortunate that this did not occur during your stay. Your feedback regarding the Accor app is also noted, and we understand the challenges faced by guests with older devices. We appreciate your insights as they help us improve our services and guest experiences. Please rest assured that your comments will be shared with our team for further consideration. Thank you once again for your feedback, and we hope to welcome you back in the future for a more seamless experience. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach Kingscliff

Dear Charles H., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize that your experience did not meet your expectations, especially after your previous positive visit. We aim to fulfill all guest requests, and I regret that your specific needs regarding the balcony and the bathroom tap were not addressed appropriately. I understand how frustrating it can be when service does not meet the standard we strive for, and I appreciate your comments about our staff's engagement during your checkout. Your insights are valuable to us as we work to improve our service and facilities. Thank you again for your feedback. Kind regards, Sourabh Malik Assistant Manager Mantra on Salt Beach Kingscliff

Dear Gregory R., Thank you for your kind words regarding your recent stay at Mantra on Salt Beach Kingscliff. We are delighted to hear that you enjoyed our property, the friendliness of our staff, and the location. Your positive feedback is greatly appreciated, and we look forward to welcoming you back soon. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach, Kingscliff

Dear Natalie S., Thank you for your kind words regarding our grounds, reception team, and location. We appreciate your feedback about the bathroom cleanliness and will ensure that this is addressed with our housekeeping team for improvement. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach, Kingscliff

Dear Peter D., Thank you for your feedback regarding your recent stay at Mantra on Salt Beach Kingscliff. We are pleased to hear that you enjoyed your overall experience, but we appreciate your comments about the wear and tear observed and the faulty shutters. Your insights are valuable as they help us identify areas for improvement. We hope to welcome you back in the future for an even better stay. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach, Kingscliff

Dear James C. C., Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed our location and breakfast offerings. However, we regret to learn that the room did not meet your expectations in terms of maintenance and updating. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach, Kingscliff

Dear Pamela C., Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the issues you encountered, particularly concerning cleanliness and disturbances. Your experience is important to us, and we appreciate your comments as they help us to improve our services. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach, Kingscliff

Dear Aaron S., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and found the accommodations clean and comfortable. We appreciate your comments regarding the shower heads and the absence of a clothes airer, as we continuously seek ways to enhance our guests' experiences. Thank you once again for your insights, and we hope to welcome you back in the future. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach, Kingscliff

Dear Helena F., Thank you for your feedback regarding your recent stay with us. I would like to express my sincere apologies for the issues you encountered during your visit. It is disappointing to learn that your experience did not meet your expectations, especially regarding the noise disturbances and the condition of your room. We strive to ensure a comfortable environment for our guests, and I regret that we fell short in providing the tranquility you requested. Our team endeavors to facilitate room requests whenever possible; however, availability can be limited during peak periods. Additionally, I appreciate your comments about the facilities and restaurant options, and I will certainly share your insights with our management team for consideration. I hope that despite your dissatisfaction with your stay, you were able to enjoy the beauty of Kingscliff and its surroundings. Your experience is important to us, and we value your feedback as it aids us in improving our service. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach, Kingscliff

Dear Lynn, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the relaxing atmosphere, excellent customer service, and the cleanliness of our grounds and apartments. Your feedback is greatly appreciated. Regards, Heidi Spalding Assistant Manager Mantra on Salt Beach Kingscliff

Dear Jacqueline H., Thank you for your feedback regarding your recent stay. We are pleased to hear you found our location convenient and enjoyed the dining options. However, we regret to learn that communication did not meet your expectations. Your comments are appreciated as we strive for improvement. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach, Kingscliff

Dear Benjamin, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your loyalty as a returning guest and understand the importance of a seamless experience, especially during a special trip with your wife. We sincerely apologize for the inconvenience caused by the ongoing maintenance work during your stay and for the lack of communication regarding potential room changes. Furthermore, we understand your frustration regarding the late checkout policy. While we endeavor to provide flexibility, there are specific guidelines that dictate our ability to extend checkout times, which can sometimes result in unforeseen charges. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Regards, Heidi Spalding Assistant Manager Mantra on Salt Beach Kingscliff