Mantra on Salt Beach Kingscliff 4 stars

Customer review rating (ALL Rating) 4.0/5 2,060 reviews

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Gunnamatta Avenue, 2487 KINGSCLIFF, Australia

Description

Hotel extras

  • Season restaurant provides the perfect venue to feast on organic and fresh local produce

  • Escape from the outside world and indulge in a truly blissful experience at The Spa at Salt

  • A short distance away, Salt Village is bursting with restaurants and is the hub of Kingscliff

  • Explore the stunning Tweed coast by renting a bike and cycling along its numerous scenic paths

  • Mantra on Salt Beach has two perfectly maintained tennis courts and equipment for hire

Our accommodation(s)

Hotel location

Mantra on Salt Beach Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Australia

GPS:-28.277662, 153.577553

Telephone
Fax +61 2 6670 5111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,060 reviews

Customer review rating 4.0/5

Paul Y. Couples - Confirmed reviews ALL

The premises were good but looking a bit tired and in need of a refresh. Surge Bar was not open in the hours advertised so unable to even get a coffee or drink without going across to Peppers or to the cafes below We spent more time at Peppers. Check-in and out were good and reception staff were good. Restaurants below were very good.

Dear Paul Y., Thank you for your feedback regarding your recent stay. We appreciate your positive remarks about our staff and the dining options available. However, we acknowledge your concerns regarding the Surge Bar's operating hours and the overall condition of the premises. We continually assess our facilities and appreciate input from our guests. Your feedback is invaluable in helping us enhance our offerings. Thank you once again, and we hope to welcome you back in the future. Sincerely, Mantra on Salt Beach Kingscliff

Customer review rating 4.5/5

Robert W. Business - Confirmed reviews ALL

Good property in good condition. Good food options, good amenities, rooms always clean tidy

Dear Robert, Thank you for your wonderful feedback regarding your recent stay at Mantra on Salt Beach Kingscliff. We’re delighted to hear you continue to enjoy our convenient location, amenities, dining options, and consistently clean and tidy rooms. It’s especially pleasing to know we were able to provide another comfortable stay during your business trip. We also appreciate your loyalty as an ALL Accor Silver member and thank you for choosing to book with us through ALL.com. We look forward to welcoming you back again soon for another enjoyable stay. Best regards, Nikita Vakade Front Office Manager

Customer review rating 1.5/5

Isabella N. Business - Confirmed reviews ALL

It was disheartening that no one cared about the experience. before arriving I'd sent 2 emails requesting informaiton on check in. Neither of those were responded to. First day there was no room service, even though I was told this was a daily service. The gentleman at the desk wasn't too happy to hear about it when I asked for some fresh towels at the very least while I popped out for dinner that night. My room number was wrong for breakfast so we had to work out why as I was told it was a B&B rate - eventually resolved. Check out, no one cared to ask how the stay was.My flight was delayed so I stayed onsite a little longer and asked if I could keep my bag at reception...again felt like this was a hard ask....everything seemed a little 'difficult' for all staff. I tried to resolve these things at the time and provide the feedback but felt I got nowhere. Not the usual Mantra experience. Luckily there was some care and effort put in to the conference side of things so at least that part of my experience was okay.

Dear Isabella N., Thank you for taking the time to share your feedback regarding your recent stay at Mantra on Salt Beach Kingscliff. I sincerely apologize for the shortcomings you experienced during your visit, particularly regarding the communication prior to your arrival. It is our goal to ensure all inquiries are addressed promptly, and I regret that we fell short in your case. I understand your disappointment with the lack of room service and the challenges you faced with breakfast arrangements. I acknowledge that these experiences did not meet the expectations we strive to uphold. Your comments about the reception staff and your request to store your luggage will be regarded with great concern, as we aim to provide accommodating and helpful service at all times. I appreciate your positive note about the conference activities, and I hope that this experience does not deter you from considering us in the future. Thank you once again for your valuable feedback. Kind regards, Mantra on Salt Beach Kingscliff

Customer review rating 2.0/5

Angelia B. Couples - Confirmed reviews ALL

We paid extra for a room with pool views. We were located on the lower level and struggled to see the lagoon pool due to the garden in front of our room that was blocking the view. The bar located at Mantra was closed Monday and Tuesday - which was inconvenient as we were entitled to a drink on arrival and wanted to have this drink and then use the pool. So we were unable to do so. Then when we left, were were charged for the entire 3 days again on my card - which I don’t understand how this happened as I used a card through the eftpos machine. I am still waiting on the funds ($579) to be refunded. I always highly recommend mantra kings like and have been a repeat customer here for 4 years and this visit was disappointing to say the least.

Dear Angelia B., Thank you for taking the time to share your feedback regarding your recent stay at Mantra on Salt Beach Kingscliff, and for your continued loyalty over the past four years. We truly value your ongoing support and are very sorry to hear this visit did not meet your expectations. We apologise that the pool view from your room was obstructed by the garden area and understand how disappointing this would have been, especially after selecting and paying extra for that room type. We also regret the inconvenience caused by the bar being closed during part of your stay, particularly as you were looking forward to enjoying your welcome drinks by the pool. Most importantly, we sincerely apologise for the confusion and concern regarding the duplicate charge processed to your card. We understand how frustrating and stressful this situation would have been. One of our managers will be in touch with you directly to assist further and organise the refund as soon as possible. Your feedback is genuinely appreciated, and we are disappointed to hear that this experience impacted your confidence in returning to the property you have supported for many years. We do hope we may have the opportunity to restore your faith in us during a future stay. Best regards, Nikita Vakade Front Office Manager

Customer review rating 5.0/5

Steve T. Couples - Confirmed reviews ALL

Had 1 year annaversary here. Beautiful view. Would be nice to see a bit more of the ocean as the trees are so tall but still nice and can still hear the ocean. Nice and close to food and fun.

Dear Steve T., Thank you for your kind words regarding your anniversary stay. We are pleased to hear that you enjoyed the beautiful views and proximity to dining options. We appreciate your feedback regarding the trees and will take it into consideration for future enhancements. Warm Regards Nishant Joon Assistant Manager Mantra on Salt Beach

Other web-users rate our hotel

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  • 657 reviews 3.8/10 Cleanliness
  • 484 reviews 8.9/10 Pool
  • 196 reviews 3.6/10 Bar

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