Mantra on Salt Beach Kingscliff 4 stars

Customer review rating (ALL Rating) 4.0/5 2,135 reviews

Mantra on Salt Beach Kingscliff - Image 1
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Gunnamatta Avenue, 2487 KINGSCLIFF, Australia

Description

Hotel extras

  • Season restaurant provides the perfect venue to feast on organic and fresh local produce

  • Escape from the outside world and indulge in a truly blissful experience at The Spa at Salt

  • A short distance away, Salt Village is bursting with restaurants and is the hub of Kingscliff

  • Explore the stunning Tweed coast by renting a bike and cycling along its numerous scenic paths

  • Mantra on Salt Beach has two perfectly maintained tennis courts and equipment for hire

Our accommodation(s)

Hotel location

Mantra on Salt Beach Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Australia

GPS:-28.277662, 153.577553

Telephone
Fax +61 2 6670 5111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,135 reviews

TripAdvisor Rating  4.1/5  4,658 reviews

Customer review rating 5.0/5

Christine J. Couples - Confirmed reviews ALL

Had a wonderful time. Good room.

Customer review rating 1.5/5

Deb S. Couples - Confirmed reviews ALL

I raised all the following with the manager, Nikita, on my first full day in the resort, and am disappointed with the outcomes. 1. I booked an ocean view room ready for peaceful evenings on our balcony. Our view was of the canopy for the pub underneath. The slightest slither of ocean could be seen if you looked hard enough, and no evening time was spent on the balcony as it was too noisy with pub activity. We couldn’t be allocated another room as the resort was full, although we were offered a move for our final night, however, I really didn’t feel that was worth the effort. I feel the blame here lies with the classification of the room and would appreciate a refund of the fees paid for the deluxe ocean view, as we didn’t get the view and it didn’t feel deluxe for sure. 2. Our bathroom had dried urine spots in front of the toilet, and a small pool of urine at the base. I wiped this up as I wanted to make use of the facilities, but this is not acceptable. When this was reported, we were told the bathroom would be cleaned properly. The only way we knew anyone had even visited the room to complete this clean was that the light was left on, along with a post it note with the instruction to clean the room. If I had been a manager I would have provided a full service for the apartment that day, and checked it was completed. 3. On arrival, the fridge contained an open milk carton as provided by the hotel. I threw this out. Again, a failing by housekeeping, who I suspect are understaffed. We only received a replacement after I followed up again. 4. The outdoor table had 3 rusted and broken adjustable feet. We ended up wedging it with cardboard to try and make it usable. Nikita expressed much sympathy and said she would discuss all this with her manager on their return to work. I was told to expect a response by Tuesday as she felt we deserved recompense for everything. It is now Friday and I have heard nothing. The hotel and Nikita have my contact details, and I am an All Accor member, so I am certainly contactable. I was also offered a $100 food and beverage credit for the room, which I didn’t really want, as I explained to Nikita, I had packed fully prepared to self cater, however, she insisted the credit would be applied and was there for us to use. That evening I checked with the bar and no credit was recorded. The following morning (our last full day) I checked with reception and they confirmed no credit was applied. They then sent a message to follow and later that day I received a phone message apologising and confirming a credit was now available. I really didn’t feel I should be the one who had to chase this up. As my only correspondence from the Mantra since our stay has been via this survey, this is how I am communicating my impressions to the company. I would at least expect a partial refund for the room standard. Unfortunately a return visit to Mantra at Salt is not to be expected.

Customer review rating 5.0/5

Mark L. Couples - Confirmed reviews ALL

Good location clean with excellent amenities

Customer review rating 3.5/5

Lara S. Families - Confirmed reviews ALL

Hotel over all is lovely, great grand entrance! Reception staff were great very friendly and welcoming! Bar staff adjacent to the pool were not very attentive.

Customer review rating 3.0/5

Danny G. Families - Confirmed reviews ALL

rooms are old and run down, dont have any smart TV, gym is terrible. Staff friendly

Dear Danny G., Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and staff. However, we regret that our accommodations and gym facilities did not meet your expectations. Your insights are valuable as we strive to enhance our guest experience. Best regards, Mantra on Salt Beach Kingscliff

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