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Mantra on Russell Melbourne 4.5 stars

Customer review rating 4.6/5 2,889 reviews

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Mantra on Russell Melbourne
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+ 19 Services

Hotel extras

  • Located in the Melbourne CBD.

  • Spacious hotel and apartment style rooms.

  • Indoor Pool, Spa, Sauna & Gym

  • Modern restaurant and bar along with conference spaces.

  • Close to shopping and iconic restaurant areas.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • Room service
Business services
  • 1 Meeting room(s)
  • Business centre
  • Copy/print service availablePaying

Hotel location

Mantra on Russell Melbourne

222 Russell Street
3000 melbourne
australia

Tel: +611300092872

Fax: (+61)3/99152599

Check-in from 14h00

Check out up to 10h00

GPS :-37.811297, 144.967821

Our accommodation(s)

Ideal for both business and leisure travellers, our spacious Studio Rooms, 1 and 2 Bedroom Apartments are packed with facilities to make your stay comfortable and convenient. There is WiFi access and a work desk for keeping up with your workload, as well as FOXTEL when it comes time to unwind. Get creative in the kitchenette or make use of the full kitchen if you feel like dining in. Take in the view with most rooms featuring private balconies where you can cast your eyes out over the city skyline.

Studio Apartment

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Studio

Our restaurants and bars

HOME KITCHEN AND BAR

Type of cuisine: Barbecue

Located on level one, Home Kitchen & Bar is the perfect place for quiet reflection over coffee, drink or a meal anytime you like. Enjoy grass fed Angus Beef raised from the Riverina Region, succulent Wagyu from the Limestone Coast and Bass Strait salmon.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 131 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mantra on Russell Melbourne

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,889 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,419 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good location

Customer review rating 3.5/5

Stevan D. Couples - 06/04/2021 Confirmed reviews ALL

Not clean Tv has wipe marks Wipe marks on balcony doors No fan in the bathroom Kettle not stopping when boling

Dear Stevan, Thank you for taking the time to tell us about your time at Mantra on Russell Melbourne. I am sorry that aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aaron Glenn Hotel Manager

Good location

Customer review rating 4.0/5

John B. Couples - 06/04/2021 Confirmed reviews ALL

Very nice to stay at only disappointment was with the breakfast that we had prepaid for and had to order in from a seperate restaurant

Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and I am so pleased to share that we now have the capacity to operate our in-house breakfast offering 7 days per week! I do hope to see you again very soon. Sincerely, Aaron Glenn Hotel Manager

Great location & clean

Customer review rating 4.5/5

Anthony Couples - 06/04/2021 Confirmed reviews ALL

Polite

Dear Anthony, We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. We are delighted to read that you had an excellent stay, our cleanliness and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Aaron Glenn Hotel Manager

Well looked after but hotel tired

Customer review rating 4.0/5

Roland F. Couples - 06/04/2021 Confirmed reviews ALL

Nice stay but quite noisy position.

Dear Roland, We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Luna. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Glenn Hotel Manager

Excellent all round.Thankyou.

Customer review rating 5.0/5

Elizabeth Couples - 05/04/2021 Confirmed reviews ALL

A wonderful two days away in our beloved Melbourne. The hotel was perfect & catered for our needs. Exceptionally clean. No issues at all.

Dear Elizabeth, Thank you for your all-round 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Regards, Aaron Glenn Hotel Manager

Good but not amazing Iike usually

Customer review rating 3.0/5

Anonymous Families - 05/04/2021 Confirmed reviews ALL

Have stayed here many times and have always been so happy with everything. This time there were a few slight issues which made the stay not as relaxing as other times.

Great location, fantastic staff.

Customer review rating 5.0/5

Dave Families - 05/04/2021 Confirmed reviews ALL

Great hotel, will return.

Dear David, We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Tara. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Glenn Hotel Manager

Poor service

Customer review rating 1.5/5

Nicholas B. Couples - 04/04/2021 Confirmed reviews ALL

We had a $600 voucher to stay with Mantra. People at reception didn’t know what to do with it. We stayed one night cost us $320 had didn’t get the rest of the voucher back. Still waiting for them to send it through email. I’ll be following this up as it was a Christmas present. Hopefully hear back from you soon.

Dear Nick, Thank you for taking the time to tell us about your experience at the Mantra on Russell Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken a look at your reservation & reviewed the notes from my hotel team and our Central Reservations team and noted that initially an online reservation was made and upon arrival to the hotel you had requested to use a gift card/voucher. Unfortunately at hotel level we are unable to process these so Luna cancelled that reservation and made a new one directly with Central Reservations in order for you to use the Gift Card. I have then seen in the notes that Central Reservations has processed the payment against the gift card and that the remaining balance is $280. If you wish I can have someone from Central team give you a call to discuss any further questions you have around the remaining balance. Again my apologies that our handling of this situation didn't meet your expectations as at Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aaron Glenn Hotel Manager

Well located

Customer review rating 3.5/5

Emma Couples - 04/04/2021 Confirmed reviews ALL

Hotel in a great location, friendly staff. Bathrooms a little tired, lifts too slow. Reasonably priced (except the two bed apartments, way too expensive). Clean and tidy rooms. Good safe parking. Can’t beat the proximity/walking distance to Melbourne attractions and great restaurants. Shame about the COVID clinic out the front.

Dear Emma, We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive and note your overall positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also take note of the constructive elements of your feedback and will review this with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Glenn Hotel Manager

Easy and comfortable

Customer review rating 5.0/5

Emma Couples - 03/04/2021 Confirmed reviews ALL

Great location! Great hotel! I got the emergency service worker discount so it was an absolute bargain!

Dear Emma, Thank you for your 5 Star Review! We are glad that you enjoyed your stay, our location and enjoyed the hotel facilities. We appreciate your business and look forward to your return. Regards, Aaron Glenn Hotel Manager

Hidden Gem in the middle of Melbourne CBD

Customer review rating 4.5/5

Ian Business - 01/04/2021 Confirmed reviews ALL

Warm, friendly and helpful staff made staying at Mantra on Russell so easy. Upgraded to suite, which was fully equipped with kitchenette and washing facilities. I like the idea of only having the room cleaned on request....gives so much more privacy and thinking time when working. Wonderful location in the Chinatown area of the Melbourne CBD.

Dear Ian, We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team specifically our Front Office Team Members. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also of note in regards to breakfast from this week we now have the ability to provide this service to our guests 7 days a week. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Glenn Hotel Manager

excellent staff and stay

Customer review rating 5.0/5

Sylvia Business - 01/04/2021 Confirmed reviews ALL

Staff were professional and accommodating to my needs, my apartment was very comfortable and I enjoyed the stay.

Dear Sylvia, We very much appreciate your comments regarding your stay at the Mantra on Russell. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Aaron Glenn Hotel Manager

The Mantra on Russel is well located amongst great restaurants and an easy walk from Flinders St Station

Customer review rating 5.0/5

Bill Couples - 31/03/2021 Confirmed reviews ALL

This was out third stay and we received a free upgrade to a larger apartment, not that the other apartments were small to start with. The staff are super friendly and the cost is quite reasonable.

Dear Bill, Thank you for your 5 Star Review! We are glad that you enjoyed your stay, our convenient location and enjoyed the complimentary upgrade. We appreciate your business and look forward to your return. Regards, Aaron Glenn Hotel Manager

Top spot close to everything.

Customer review rating 4.5/5

Anthony Families - 31/03/2021 Confirmed reviews ALL

The hotel was close to everything and provided all you need for our stay in Melbourne. Thank you

Dear Anthony, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We have also just added an additional 2 items to the breakfast menu driven by our guest feedback. We appreciate your business and look forward to your return. Regards, Aaron Glenn Hotel Manager

Great location, very clean neat and tidy

Customer review rating 5.0/5

Phil Couples - 31/03/2021 Confirmed reviews ALL

Enjoyed our stay, has everything you would need for a temporary stay. Staff friendly, would stay there again no problems.

Dear Phillip, Thank you for the great review of our hotel! We are glad that you enjoyed your stay, our service and hope to see you again very soon. Sincerely, Aaron Glenn Hotel Manager

Good stay

Customer review rating 4.5/5

Sylvia L. Solo - 31/03/2021 Confirmed reviews ALL

I was very impressed with the studio. Quite spacious and very well presented. Good position. Would stay again.

Dear Sylvia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and I take note of your comments around the toilet paper. We hope to see you again very soon. Sincerely, Aaron Glenn Hotel Manager

Really good location, great staff,

Customer review rating 5.0/5

Joaquim F. B. Couples - 30/03/2021 Confirmed reviews ALL

Everything was spot on since check in. We've arrived at the hotel around 12:00 and our room was ready to go. Ahmad was really nice and gave us an upgrade to a 1 bedroom apartment.

Dear Joaquim Felipe, We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Ahmad. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Glenn Hotel Manager

Excellent customer service

Customer review rating 5.0/5

Jim V. Business - 30/03/2021 Confirmed reviews ALL

I was very impressed with their quality of service,coffee and willingness to walk the extra mile.

Dear James, We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and I am pleased your re-location from Novotel turned out to be a pleasant experience! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Glenn Hotel Manager

Nice room and great location .

Customer review rating 4.0/5

Barry Couples - 29/03/2021 Confirmed reviews ALL

Wonderful staff. Lovely room and very clean. Perfect location. The internet was virtually non existent for the first two days and our shower on the 18th floor had no pressure. My partner could not wash her hair due to lack of water pressure. The pressure in the swimming pool shower was fine. Would we stay here again? Probably, but not on the 18th floor.

Dear Barry, We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Tara & Maddy. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also in regards to the internet we unfortunately had an outage that took our ISP 2 days to rectify which frustrated us as much as it did you. This has now been rectified and we have also identified a way to increase internet speed for guests and have done so. In regards to the water pressure we have identified your room and replaced the water regulator and all is fine now so many thanks for bringing this to our attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Glenn Hotel Manager

Great hotel for many reasons

Customer review rating 4.0/5

Rachel Families - 28/03/2021 Confirmed reviews ALL

Hotel is in a great location, room was excellent. Couldn’t fault except breakfast way too slow and under staffed.

Dear Rachel, We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive feedback and I am pleased your overall stay was a pleasant one. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to your breakfast experience we had staffed and prepared to service 50 guests and instead we serviced 80 of which everyone came within the same 90 minute window of which as you mentioned applied pressure to everyone including our guests. We have since transitioned to a Covid safe buffet so should the same occur again we are better prepared to take care of guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Glenn Hotel Manager

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