Mantra on Queen - Brisbane bintang 4

Catatan tamu Avis (Peringkat ALL) 3.6/5 512 ulasan

Mantra on Queen - Brisbane - Image 1
Mantra on Queen - Brisbane - Image 2
Mantra on Queen - Brisbane - Image 3
Mantra on Queen - Brisbane - Image 4
570 Queen Street, 4000 BRISBANE, Australia

Deskripsi

Keistimewaan hotel

  • Terletak dekat ke Pusat Kota dan Fortitude Valley

  • Pilihan kamar hotel dan apartemen modern

  • Kolam renang luar ruang, gym, dan spa

  • Host your next function with us, in our extensive conferencing and event facilities

  • Seperjalanan kaki ke area perbelanjaan dan restoran

Akomodasi kami

Kamar

Kamar Hotel

  • Maksimum 2 orang
  • 21 m² / 226 sq ft
  • Selimut 1 x Tempat tidur yang dapat digabungkan

Lokasi hotel

Mantra on Queen - Brisbane

570 Queen Street
4000 BRISBANE
Australia

GPS:-27.462176, 153.030816

Telepon
Fax +61 7 3236 9637

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Ruang rapat
  • Properti 100% Bebas Rokok

Kolam renang

There is no lifeguard on duty and parents/guardians are responsible for the safety of children and themselves. An adult must accompany any child under the age of 15 years.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  3.6/5  512 ulasan

Peringkat TripAdvisor  3.6/5  1.445 ulasan

Poor service

Catatan Tripadvisor 1.0/5

746francoisp Ulasan TripAdvisor tersertifikasi

The reception was unattended when we arrived at 7pm - we had to wait for 15mn-, the room were not cleaned for 3 days, there was no proper buffet breakfast, the rooms were smelly. We were 4 people travelling together for business. All of us had the same experience.

Dear Francois, Thank you for taking the time to leave a review. I am sorry to hear about your experience with us. Your feedback is important to us and will be passed along to the relevant departments. Sincerely, Mantra on Queen Reception

Do not do it

Catatan Tripadvisor 1.0/5

Walkertrav Bisnis - Ulasan TripAdvisor tersertifikasi

Everyone staying at this hotel had a horrible experience. Some got to the hotel and decided to stay somewhere else…I wish I had. I heard the car park was really small so I thought I would try to call and email reception to see if my car would fit..but there was no one answering the phones. When I told reception (and should the calls), they weren’t concerned. The rooms are standard. Price was extreme- they wanted $389 for one night stay in a small dated hotel room. I have never given a bad review but this place deserves it

Dear Travis, Thank you for taking the time to leave a review. I am sorry to hear about your experience with us. Your feedback is important to us and will be passed along to the relevant departments so that we can improve on our service. Sincerely, Mantra on Queen Reception

Poor experience for business travelers

Catatan Tripadvisor 2.0/5

Kerrie F Ulasan TripAdvisor tersertifikasi

This is really average. Rubbish around the front door on arrival. Poor facilities. Restaurant advertised in the rooms as being open for dinner. But, when you go down to have dinner, there is a sign ‘coming soon.’ Inconvenient location and noisy. Even with a corporate booking, I had to pay a ‘bond.’ Not good for business travel.

Dear Kerrie, Thank you for taking the time to leave a review. I am sorry to hear about your experience with us at Mantra on Queen. Your experience is not one we strive to give our guests. Your feedback is important to us and will be passed along to the relevant departments so that we can improve on our service. Sincerely, Mantra on Queen Reception Team

Cleanliness ZERO

Catatan Tripadvisor 1.0/5

Marilyn M Bisnis - Ulasan TripAdvisor tersertifikasi

The lady at reception was very rude and unhelpful. The foyer was dirty. I was told to go sit on the couch and wait until she was ready to serve me. I sat on the couch and found down the sides of the couch was filthy with lolly wrappers and other rubbish. The room looked clean until I really looked the cushion covers looked like they had seen better days, the curtains looked and felt dirty like they had never been washed since they were first put in the room. The bathroom had a bath in it which being an older person had trouble getting into it so I could have a shower, the taps are so ancient having to work out how to get the water to come through to the shower and not the bath. The bath and tiles were not cleaned properly, mould and rust around the areas like the towel rack. Restaurant floor was dirty, no uniforms were worn by the staff, one young lad was wearing tracksuit pants with the leg zippers undone, the young guy that served me had a dirty apron on. I was told the fish was fresh Barramundi but found that the fish was frozen from a packet probably from Woolworths on shoestring chips and salad that had seen better days. The guy that served me was later waving a wet mop around between the tables this made me feel sick, he then started vacuuming the floor between the tables, I was the only person that ate in there. I can understand why now Breakfast was suppose to start at 6am, the restaurant was closed and in darkness. I gathered breakfast was off the menu. I am still waiting for my holding money to be returned to my bank account. They don’t seem to care about the cleanliness of the entire motel I won’t be staying there again.

Dear Guest, Apologies for the delay response, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. From my end we can see that this matter has been dealt with. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Guest Services | Mantra on Queen 570 Queen Street Brisbane City, QLD 4000 Australia P: +61 7 3234 8888 | queen.res@mantra.com.au | mantra.accor.com

Great Hotel and Friendly Staff

Catatan Tripadvisor 5.0/5

Jay J Bisnis - Ulasan TripAdvisor tersertifikasi

Great Mantra Hotel in Brisbane near Fortitude Valley and the Story Bridge. The staff were quick and friendly on check-in and welcomed me as a Diamond Accor member. I was upgraded from a hotel room to a 1 bedroom apartment with study and excellent views of the Brisbane River, Story Bridge and city. The room was in great condition and well appointed. The room had welcome drinks and a cheeseboard arranged by James and the Mantra on Queen team. The breakfast in the restaurant was great. Checkout was very quick and efficient as well. I highly recommend this hotel and look forward to a future stay in the near future.

Hey Jay! Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed your stay at Mantra on Queen. It’s wonderful to know that our team made you feel welcome and provided such thoughtful touches, including the upgrade and the cheeseboard. We’re glad you appreciated the stunning views, the comfortable room, and the breakfast as well. We truly value our Diamond Accor members and strive to make every experience special. Your kind words mean a lot to us, and we look forward to welcoming you back on your next visit to Brisbane! Warm regards, Chelsea

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 235 ulasan 7/10 Lokasi
  • 393 ulasan 5.2/10 Kamar
  • 249 ulasan 7/10 Pelayanan
  • 13 ulasan 1.3/10 Internet
  • 187 ulasan 3.7/10 Kebersihan
  • 131 ulasan 4.4/10 Kenyamanan
  • 87 ulasan 2.9/10 Fasilitas
  • 78 ulasan 2.7/10 Suasana

Diberdayakan oleh Trustyou

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