Mercure Brisbane King George Square bintang 4

Catatan tamu Avis (Peringkat ALL) 3.9/5 3.947 ulasan

Jaminan Harga
Terbaik
Mercure Brisbane King George Square - Image 1
Mercure Brisbane King George Square - Image 2
Mercure Brisbane King George Square - Image 3
Mercure Brisbane King George Square - Image 4
Corner Ann and Roma Streets, 4000 BRISBANE, Australia

Deskripsi

Keistimewaan hotel

Tamu yang menginap di Mercure Brisbane King George Square dapat menikmati akses ke semua fasilitas bintang 5 Pullman Brisbane King George Square di sebelahnya, termasuk gym, serta Bistro Allure dan KG Bar yang menggoda.

Akomodasi kami

Pesan hotel ini

Lokasi hotel

Mercure Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.4683, 153.02308

Telepon
Fax +61 7 3229 9618

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  3.9/5  3.947 ulasan

Peringkat TripAdvisor  3.7/5  1.432 ulasan

Great stay

Catatan Tripadvisor 5.0/5

Faye2306 Friends getaway - Ulasan TripAdvisor tersertifikasi

Dear Guest, Thank you so much for your kind feedback. We’re delighted to hear that you had a smooth check-in experience and that Luke and Eden made a positive impression during your stay. We’ll be sure to pass along your compliments to them, they’ll be thrilled to know their efforts were appreciated. It is also wonderful to hear that you found your room very clean and enjoyed our buffet breakfast. Your satisfaction means a great deal to us, and we’re so pleased we could contribute to a comfortable and enjoyable stay. We hope to have the pleasure of welcoming you back again soon! Sincerely, Cecile Pellegrino - Guest Relations Manager

AC stuck at 14C, no maintenance people. Very tired hotel.

Catatan Tripadvisor 1.0/5

davej1000 Ulasan TripAdvisor tersertifikasi

Dear Guest, Thank you for taking the time to share your feedback, and please accept my sincerest apologies for the disappointing experience you had during your recent stay with us. I am truly sorry to hear that your room was not clean, that the air conditioning was stuck at an uncomfortably low temperature, and that there was no timely support available in the evening to assist. Please know this is not reflective of the standards we aim to uphold, and we are addressing your concerns internally with both our front office and maintenance teams to ensure immediate improvements. We deeply regret that your experience was so unsatisfactory, but we truly hope you will give us another opportunity to provide the level of hospitality you should have received from the beginning. Sincerely, Cecile Pellegrino - Guest relations manager

Only good for the location.

Catatan Tripadvisor 2.0/5

Giveson King M Ulasan TripAdvisor tersertifikasi

Dear GivesonKingM Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our great location and encountered friendly staff during your stay. However, we sincerely apologize for the issues you experienced with the condition of your room, the maintenance of the rooftop pool, and the cleanliness. We take your comments about the dust, musty smell, and dirty cups very seriously. This is not the standard we aim to provide, and we will work closely with our housekeeping and maintenance teams to address these concerns and improve our guest experience. We are also reviewing the upkeep of our pool to ensure it meets the expectations of all our guests. We truly value your feedback, as it helps us identify areas for improvement. We hope you’ll consider giving us another chance in the future to provide you with a more pleasant stay. Sincerely, Cecile Pellegrino - Guest Relations Manager

not the best experience

Catatan Tripadvisor 2.0/5

Cherie B Ulasan TripAdvisor tersertifikasi

Dear Cherie, Thank you for taking the time to share your feedback. While we are pleased to hear that you enjoyed the buffet breakfast and our café restaurant, and that these aspects of your stay stood out, we are truly sorry to learn of the multiple issues you encountered during your visit. I sincerely apologize that the toilet in your room continued to run throughout your stay, despite your efforts in reporting it each day. This should have been resolved promptly, and I understand how frustrating it must have been. I am also sorry for the inconvenience with the air conditioning, and that the arrangements for accommodating an additional guest were not as expected, ultimately requiring you to book a second room. These are not the standards we aim to provide, and your feedback has been shared with the relevant teams to ensure improvements are made. We truly value your comments and hope we’ll have the opportunity to welcome you back for a much more seamless and comfortable stay in the future. Sincerely, Cecile Pellegrino - Guest Relation Manager

Would not stay again. Room was damp and TV did not work.

Catatan Tripadvisor 1.0/5

GrantM254 Ulasan TripAdvisor tersertifikasi

Dear Grant, Thank you for taking the time to share your experience. I am truly sorry to hear that your stay with us fell so far below expectations, particularly as you were here for multiple nights and entrusted us with your comfort and wellbeing. I sincerely apologize that a room change was not available right away and that your request for a refund was not accommodated at the time. I completely understand how distressing and frustrating this must have been, especially when traveling and expecting a safe, comfortable environment. I am also sorry to hear that the second room still did not meet expectations, and that the issue with the TV persisted. These are concerns we are urgently addressing with our maintenance and housekeeping teams. Finally, I regret that you were not informed in advance about the road closures due to the event in the area. This lack of communication caused unnecessary stress and inconvenience at a critical time, and we are reviewing our procedures to ensure guests are properly notified in future situations like this. We truly appreciate your feedback, and on behalf of the entire team, I sincerely apologize for the impact this stay had on your trip. I hope we can have the opportunity to restore your faith in us should you choose to return in the future. Sincerely, Cecile Pellegrino - Guest Relation Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.621 ulasan 9.2/10 Lokasi
  • 2.530 ulasan 4.9/10 Kamar
  • 1.994 ulasan 7.5/10 Pelayanan
  • 34 ulasan 5/10 Internet
  • 1.004 ulasan 4.3/10 Kebersihan
  • 981 ulasan 4.6/10 Kenyamanan
  • 608 ulasan 3.7/10 Fasilitas
  • 523 ulasan 5.5/10 Kesepadanan nilai

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