Mercure Brisbane King George Square bintang 4

Catatan tamu Avis (Peringkat ALL) 3.9/5 4.357 ulasan

Jaminan Harga
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Mercure Brisbane King George Square - Image 1
Mercure Brisbane King George Square - Image 2
Mercure Brisbane King George Square - Image 3
Mercure Brisbane King George Square - Image 4
Corner Ann and Roma Streets, 4000 BRISBANE, Australia

Deskripsi

Keistimewaan hotel

Tamu yang menginap di Mercure Brisbane King George Square dapat menikmati akses ke semua fasilitas bintang 5 Pullman Brisbane King George Square di sebelahnya, termasuk gym, serta Bistro Allure dan KG Bar yang menggoda.

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Lokasi hotel

Mercure Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.4683, 153.02308

Telepon
Fax +61 7 3229 9618

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Peringkat ALL  3.9/5  4.357 ulasan

Peringkat TripAdvisor  4.0/5  1.413 ulasan

Avoid. Tired and poor service

Catatan Tripadvisor 2.0/5

TFJ100 Bisnis - Ulasan TripAdvisor tersertifikasi

I stayed two separate nights here and the other recent reviews are accurate. Rooms are poor, and service poor. There are two French professionals on front desk but the others have poor service values and struggle with the basics like giving a working room key. Providing a beer with room service but leaving the cap on, no bottle opener in room and 45 minute wait after finishing dinner to drink a bit now warm beer is pretty ridiculous. Avoid

Dear TFJ100, Thank you for your feedback. I’m sorry to hear about the issues you experienced with the rooms and service during your stay. I apologize for the inconvenience with the room key and the room service experience. This is certainly not the level of service we aim to provide. We will address these concerns with our team to improve our service standards. I appreciate your comments and hope to offer a better experience on your next visit. Sincerely, Roshit Manmohan - Front Office Manager

3 ROOMS IN STAY

Catatan Tripadvisor 2.0/5

Z1867UQphilipt Bisnis - Ulasan TripAdvisor tersertifikasi

The hotels requires an audit of rooms. One room smelt of fish, the next room smelt of paint fumes. To top this off, my room key is given to another guest who enters my room. I have stayed here many times and it has been tremendous, but this stay and follow up was really poor.

Dear Z1867UQphilipt, Thank you for taking the time to share your feedback. I sincerely apologize for the issues you encountered during your recent stay. The unpleasant smells in your rooms and the serious error of another guest being given your room key are unacceptable and do not reflect our usual standards. We deeply regret that your stay was not up to the standard you have come to expect from us. Please be assured that we are conducting a thorough audit of our rooms and reviewing our procedures to prevent such occurrences in the future. We value your continued patronage and hope to have the opportunity to provide you with a much-improved experience on your next visit. Sincerely, Roshit Manmohan - Front Office Manager

5 star foyer 2 star rooms

Catatan Tripadvisor 2.0/5

JAS888GoldCoast Couples - Ulasan TripAdvisor tersertifikasi

Ok positive first the hotel is a great location for the city thats it, when you check in you say wow this must be awesome as they have spent millions on the check in foyer etc but when you get to the room its like going back 30years, very tired and instead of making the entrance flashy how about fixing the rooms, breakfast was $42 each for full buffet breakfast and definitely wasn’t worth that very basic, also thought $50 per day to park your car for guests was pretty steep as well anyway will not stay here again as there rooms a too old

Dear JAS888GoldCoast, Thank you for sharing your feedback with us. We appreciate your positive comments about our hotel's central location and lobby. However, we apologize for the disappointment you experienced with the condition of your room. Please know that we take your concerns seriously, and we are continuously working to improve and update our accommodations to ensure they meet modern standards. We also regret that you found our breakfast pricing and parking fees to be excessive. Your comments will be reviewed by our management team for consideration. We value your feedback as it helps us to focus on areas that need improvement. Should you reconsider, we would appreciate the opportunity to provide you with a more satisfying stay in the future. Sincerely, Roshit Manmohan - Front Office Manager

Leaves you feeling unwelcome- Wouldn’t return

Catatan Tripadvisor 3.0/5

lostwithsam Couples - Ulasan TripAdvisor tersertifikasi

Check in staff bordering on rude, insisting on payment now, which although I should not have had to pay until after, I was happy to pay now-all I asked was that I pay for everything at once. I’m happy to pay now for the hotel and the car parking or I will pay at check out for the hotel and car parking. She reluctantly agreed to charge me for both now, as she was certainly not going to let me pay for the room at check out. She said she was charging me for both, didn’t tell me the amount that she was charging me for and when we went up to our room and looked at the card charge realised that she had not charged us for the car parking. Which appeared to be intentional as for whatever reason, she did not want me to pay for that until check out but I had to pay for my room at check-in. Very unprofessional. No mention of ACCOR status (I’m nothing special but as a gold member something is generally mentioned). It was a late booking so I didn’t receive any welcome gift etc, (which is understandable). No hotel information provided by check in staff. Check in was abrupt and unprofessional (it was not a busy). Upon check out when paying my car payment that I should have already been charged for-I did mention that I was unhappy with check in as I had requested to pay everything at once and check in staff had told me that was what I was paying at the time. Check out staff were ok, but they weren’t unimpressed when I mentioned that I wasn’t happy with check in and they were obviously not interested in following that up. On a positive note, the Valets were excellent! Very professional, friendly and efficient. Unfortunately due to feeling unwelcome at the hotel, and having had a similar (worse) experience when I was staying at the Pullman side (the same reception for both hotels), I wouldn’t choose to stay here again.

Dear lostwithsam, Thank you for taking the time to share your detailed feedback. I sincerely apologize for the disappointing experience you had during your stay, particularly with the check-in process and the treatment you received from our staff. This is not reflective of the high standards we aim to uphold at our hotel. I am sorry to hear about the confusion and frustration regarding your payment. It is our priority to ensure a smooth and professional check-in experience, and it is clear that we fell short in this instance. Your concerns about the lack of recognition for your Accor Gold status and the absence of hotel information provided at check-in are also noted, and we will address these issues with our team to improve our service. It's great to hear that our valet team provided excellent service. However, it is disheartening to know that your overall experience left you feeling unwelcome. We appreciate your feedback as it helps us identify areas for improvement. I hope you might reconsider staying with us again, giving us the opportunity to provide you with the exceptional experience that all our guests deserve. Warm regards, Roshit Manmohan Front Office Manager

Location is power

Catatan Tripadvisor 4.0/5

gaurav_829 Bisnis - Ulasan TripAdvisor tersertifikasi

A decent hotel with all services available. The building and rooms are pretty old however same is comfortable. Room had a terrible view which was sad as had stayed for 6 nights and some other views would have been great. Decent breakfast but same offered everyday with no changes to any one dish whatsoever. The serving area is quite small and become crowded in busy time. The coffee machine area is super busy. The roof top bar is an amazing and must visit. Overall a good hotel for location which is near to queen street mall and king George square.

Dear gaurav_829, Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel to be decent and that you enjoyed the comfort of our rooms. We apologize for any disappointment caused by the view from your room. We understand that a pleasant view can enhance the overall experience, and we regret if this aspect did not meet your expectations. Regarding the breakfast experience, we appreciate your feedback and will take it into consideration as we continually strive to improve our offerings and service. It's great to hear that you enjoyed our rooftop bar and found our location convenient. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. Warm regards, Roshit Manmohan Front Office Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.591 ulasan 9.2/10 Lokasi
  • 2.636 ulasan 5.1/10 Kamar
  • 2.099 ulasan 7.7/10 Pelayanan
  • 101 ulasan 4.6/10 Internet
  • 1.070 ulasan 4.3/10 Kebersihan
  • 1.021 ulasan 4.5/10 Kenyamanan
  • 634 ulasan 3.9/10 Fasilitas
  • 589 ulasan 4/10 Suasana

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