Mercure Brisbane King George Square bintang 4

Catatan tamu Avis (Peringkat ALL) 3.9/5 4.043 ulasan

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Mercure Brisbane King George Square - Image 1
Mercure Brisbane King George Square - Image 2
Mercure Brisbane King George Square - Image 3
Mercure Brisbane King George Square - Image 4
Corner Ann and Roma Streets, 4000 BRISBANE, Australia

Deskripsi

Keistimewaan hotel

Tamu yang menginap di Mercure Brisbane King George Square dapat menikmati akses ke semua fasilitas bintang 5 Pullman Brisbane King George Square di sebelahnya, termasuk gym, serta Bistro Allure dan KG Bar yang menggoda.

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Lokasi hotel

Mercure Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.4683, 153.02308

Telepon
Fax +61 7 3229 9618

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  3.9/5  4.043 ulasan

Peringkat TripAdvisor  3.7/5  1.432 ulasan

Great stay

Catatan Tripadvisor 5.0/5

Faye2306 Friends getaway - Ulasan TripAdvisor tersertifikasi

Reception easy to check-in, Luke very helpful, Eden very pleasant on departure Room very clean, buffet breakfast more than adequate

AC stuck at 14C, no maintenance people. Very tired hotel.

Catatan Tripadvisor 1.0/5

davej1000 Ulasan TripAdvisor tersertifikasi

Not clean, tired and AC stuck on 14C. Phoned reception, answered after 5 mins, took message, no one attended. Came down to reception, advised no maintenance people work in the evening. Nearly $400 per night, strange experience. I recommend not staying here.

Only good for the location.

Catatan Tripadvisor 2.0/5

Giveson King M Ulasan TripAdvisor tersertifikasi

This hotel is poorly maintained. The main atrium is nice but the rooms very old and musty. Dusty shelves and dirty cups. Says 4 star hotel, but i beg to disagree. Roof top pool not properly maintained. Too dirty and cloudy to swim. Encountered nice staff, but not all were approachable. Great location though. Its just an old hotel building.

Dear GivesonKingM Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our great location and encountered friendly staff during your stay. However, we sincerely apologize for the issues you experienced with the condition of your room, the maintenance of the rooftop pool, and the cleanliness. We take your comments about the dust, musty smell, and dirty cups very seriously. This is not the standard we aim to provide, and we will work closely with our housekeeping and maintenance teams to address these concerns and improve our guest experience. We are also reviewing the upkeep of our pool to ensure it meets the expectations of all our guests. We truly value your feedback, as it helps us identify areas for improvement. We hope you’ll consider giving us another chance in the future to provide you with a more pleasant stay. Sincerely, Cecile Pellegrino - Guest Relations Manager

not the best experience

Catatan Tripadvisor 2.0/5

Cherie B Ulasan TripAdvisor tersertifikasi

The toilet continues to flush the whole time we were there in room 918, we reported it every day over the four nights. The buffet breakfast and cafe restaurant were fabulous. the pool a little chilly. We call maintenance to fix the air conditioner also an found that when they said they could accommodate for 1 extra person in the room there was nowhere for them to sleep so we had to book another room for our stay?

Dear Cherie, Thank you for taking the time to share your feedback. While we are pleased to hear that you enjoyed the buffet breakfast and our café restaurant, and that these aspects of your stay stood out, we are truly sorry to learn of the multiple issues you encountered during your visit. I sincerely apologize that the toilet in your room continued to run throughout your stay, despite your efforts in reporting it each day. This should have been resolved promptly, and I understand how frustrating it must have been. I am also sorry for the inconvenience with the air conditioning, and that the arrangements for accommodating an additional guest were not as expected, ultimately requiring you to book a second room. These are not the standards we aim to provide, and your feedback has been shared with the relevant teams to ensure improvements are made. We truly value your comments and hope we’ll have the opportunity to welcome you back for a much more seamless and comfortable stay in the future. Sincerely, Cecile Pellegrino - Guest Relation Manager

Would not stay again. Room was damp and TV did not work.

Catatan Tripadvisor 1.0/5

GrantM254 Ulasan TripAdvisor tersertifikasi

This would be one of the worst hotel experiences we have had, Arrived at the hotel and checked in for 5 nights. When we got out at the lift the smell of dampness was very noticeable and it was even worse in the room. The carpet was damp in places and the TV did not work. Went down to reception and asked to change room. We were told this was not possible at present but may be in a couple of nights time. At this stage we asked for our money bank so we could go to another hotel. This was declined. After a couple of nights we were shifted to another room which was marginally better however the TV did not work properly in this room either. We are in our 70's and do not understand how anyone can consider it safe to put people in a room like this. To top it off when checking out and heading to the airport we were told that a Taxi or Uber could not reach the hotel as all the streets around it were closed for a running race. This left us dragging bags to finds a street that was not closed to call an Uber. Why the hotel could not advise people of this the night before which would have given us (and other guests) a bit more time to leave for the airport.

Dear Grant, Thank you for taking the time to share your experience. I am truly sorry to hear that your stay with us fell so far below expectations, particularly as you were here for multiple nights and entrusted us with your comfort and wellbeing. I sincerely apologize that a room change was not available right away and that your request for a refund was not accommodated at the time. I completely understand how distressing and frustrating this must have been, especially when traveling and expecting a safe, comfortable environment. I am also sorry to hear that the second room still did not meet expectations, and that the issue with the TV persisted. These are concerns we are urgently addressing with our maintenance and housekeeping teams. Finally, I regret that you were not informed in advance about the road closures due to the event in the area. This lack of communication caused unnecessary stress and inconvenience at a critical time, and we are reviewing our procedures to ensure guests are properly notified in future situations like this. We truly appreciate your feedback, and on behalf of the entire team, I sincerely apologize for the impact this stay had on your trip. I hope we can have the opportunity to restore your faith in us should you choose to return in the future. Sincerely, Cecile Pellegrino - Guest Relation Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.619 ulasan 9.2/10 Lokasi
  • 2.531 ulasan 4.9/10 Kamar
  • 2.002 ulasan 7.6/10 Pelayanan
  • 34 ulasan 5/10 Internet
  • 1.005 ulasan 4.3/10 Kebersihan
  • 980 ulasan 4.5/10 Kenyamanan
  • 607 ulasan 3.7/10 Fasilitas
  • 521 ulasan 5.5/10 Kesepadanan nilai

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