Sofitel Brisbane Central bintang 5

Catatan tamu Avis (Peringkat ALL) 4.5/5 8.065 ulasan

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Sofitel Brisbane Central - Image 1
Sofitel Brisbane Central - Image 2
Sofitel Brisbane Central - Image 3
Sofitel Brisbane Central - Image 4
249 Turbot Street, 4000 BRISBANE, Australia

Deskripsi

Keistimewaan hotel

  • Hotel ini terletak di atas Central Station, dengan akses langsung ke Bandara Brisbane.

  • Tiga restoran pemenang penghargaan dan satu lounge kopi & koktail menawarkan beraneka pilihan.

  • Tempat acara dan konferensi terintegrasi dan terbesar di Brisbane untuk maks. 1.100 peserta.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

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Lokasi hotel

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

Telepon
Fax +61 7 3832 4741

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.5/5  8.065 ulasan

Peringkat TripAdvisor  4.0/5  5.066 ulasan

Sertifikat keunggulan 2024

Overall enjoyed my stay, room for improvement

Catatan Tripadvisor 4.0/5

LindaR924 Friends getaway - Ulasan TripAdvisor tersertifikasi

I enjoyed one night here. Complimentary upgrade as Platinum member to Level 24. Lovely room. Requested turn down service that didn't happen. Early check in. Extra drink vouchers as they didn't show on the app. Love that here you can enjoy champagne for these free drinks. Plus free bar snacks when requested. Some staff pour heavier handed than others which I prefer. Club lounge has gone down since my stay last Christmas in my opinion. Staff appeared as they they did not want to be there. I had to find them when I wanted a spirit. Food very average and some not topped up. Breakfast never changes and is average for me. I enjoy banana bread, almond croissants and crepes which are not on offer. Service lacked at breakfast too I'm guessing due to limited staff. Front staff were the stand out , shout out to Rebecca and Alec, excellent customer service. Day spa extremely enjoyable and can bill to room.

Bonjour Linda, Thank you for sharing your experience with us. We’re glad to hear that you enjoyed your one-night stay. It’s wonderful that you made the most of your Platinum member benefits, including the extra drink vouchers and the champagne in the bar. However, I’m sorry to hear that your experience with the Club Lounge and breakfast did not meet your expectations this time. Your feedback regarding the service, food variety, and staff attentiveness is valuable, and we will be addressing these areas to ensure improvements are made. It’s disappointing that the turn-down service was not provided as requested, and I apologise for this oversight. I’m also sorry that the breakfast options didn’t include some of your favourites. We’ll certainly take your suggestions into account as we look to enhance our offerings. On a positive note, I’m pleased that you had a relaxing experience at our day spa and that our front staff, particularly Rebecca and Alec, left a positive impression with their excellent service. I will make sure to pass on your kind words to them. Thank you again for your detailed feedback, and we hope to have the pleasure of welcoming you back soon for a more seamless experience. Merci, Thomas Annand Luxury & Guest Experience Manager

5 Star Service

Catatan Tripadvisor 4.0/5

Steve T Ulasan TripAdvisor tersertifikasi

The service is certainly 5 star - every staff member we encountered was wonderful, starting with the lovely welcome at reception. Room was very comfortable, clean and reasonably spacious with a great view over Brisbane, however a little dated in parts, particularly the old-fashioned shower-over-bath which leaked water all over the bathroom floor. It does have everything you'd expect in a top class room including quality Balmain toiletries. The default pillows are way too soft for me but they have many options if you call guest services. Club lounge is worth paying for, it's a lovely area with great views over Brisbane and fantastic service. Afternoon tea - scones and cakes, followed by evening canapes with wine, beer and spirits. Good cheeseboard, cold meats, dips etc, however you only get 2 small hot canapes delivered to your table. The table-service is nice but is clearly a cost-cutting measure as you are extremely limited in how many hot items you can consume - every other club lounge I've been to in the world has help yourself hot offerings. Public areas, lobby, bar, restaurant are nicely decorated and relaxing places to be. Breakfast buffet is extensive including fresh egg station and juicer. Heated pool area is quite small but still a nice place to relax, and there is a heated spa as well. Located directly above Central Station, everything in Brisbane is easily accessible (didn't hear any trains from the room!).

Thank you for your detailed review and for choosing to stay with us. We’re delighted to hear that you found our service to be five-star and that every staff member you encountered made a positive impression. Your kind words about our reception team and the overall service are greatly appreciated. I’m pleased to know that you enjoyed the comfort, cleanliness, and views from your room, as well as the quality amenities we offer. However, I’m sorry to hear about the issues with the shower-over-bath and the water leakage. We appreciate your feedback on this and will review these details as part of our ongoing efforts to improve our facilities. Thank you for your insights regarding the Club Lounge. It’s wonderful to hear that you enjoyed the views, service, and offerings like the afternoon tea and evening canapés. We understand your point about the limited hot canapés, and we will take this into consideration as we look to enhance our guests’ experience. We’re glad that you found our public areas to be nicely decorated and relaxing, and that you enjoyed the breakfast buffet, heated pool, and spa. Our central location is indeed a great advantage, and it’s good to know that it contributed to your overall positive experience. We appreciate your thorough feedback and hope to welcome you back in the future for an even better stay.

Great option

Catatan Tripadvisor 5.0/5

Stacey W Couples - Ulasan TripAdvisor tersertifikasi

Sofitel is our ‘go to’ hotel in Brisbane. Although some of the rooms are a little tired, the staff are very friendly and the rest of the hotel is first class. It is centrally located above Central train station. Great for a direct train ride to the airport. Lately the room rates have been affordable.

Thank you for your continued loyalty to Sofitel Brisbane Central and for making us your ‘go to’ hotel in Brisbane. We’re delighted to hear that you enjoy our central location, especially the convenience of being right above Central Station for easy access to the airport. Your kind words about our friendly staff and the overall quality of the hotel are greatly appreciated. We acknowledge your feedback regarding some of our rooms, and please know that we are continually working to maintain and enhance our facilities to ensure a comfortable stay for all our guests. It’s wonderful to hear that you’ve found our room rates to be affordable lately, and we hope to continue providing you with the exceptional service and experience you’ve come to expect from us. We look forward to welcoming you back on your next visit to Brisbane.

Premier suite made for a wonderful stay

Catatan Tripadvisor 5.0/5

Nicky F Couples - Ulasan TripAdvisor tersertifikasi

We spent a couple of nights in the junior suite at Novotel Southbank. The room was quite nice but the pool was freezing and the location not as lively as I’d hoped for Southbank. Had to decide whether to switch to Sofitel or not. I popped in to have a look before deciding, and Giovanni helpfully showed me a couple of rooms, the standard and the premier suite. The premier suite was gorgeous and stylish so I was very happy to move. Spacious with lovely decor and everything you could need. Plenty of storage for clothes and other belongings, I’d happily move in for a few weeks! The club milessime is a really lovely lounge, they provided delicious chocolates as part of gluten free alternative to afternoon tea selection . The pool was a much better temperature and very enjoyable to spend time in, as well as the hot tub. Breakfast offers a good spread. The buffet lunches and dinners looked great but with big breakfasts and tea in the club it was hard to justify! Very much hope to return and enjoy this room again

Thank you for sharing your experience with us. We're delighted that you chose to switch to Sofitel and that your decision led to an enjoyable stay in our Premier Suite. It's wonderful to hear that you found the suite spacious, stylish, and well-appointed, and we’re glad you felt at home during your time with us. I’ll be sure to pass on your compliments to Giovanni, who will be pleased to know his assistance was appreciated. We're thrilled that you enjoyed your time in Club Millésime and that our team could accommodate your gluten-free needs with delicious alternatives. It's also great to hear that our pool and hot tub were the perfect temperature and added to your overall relaxation. We’re pleased that our breakfast offerings met your expectations, even if they made it difficult to fit in any more meals! We very much look forward to welcoming you back to Sofitel for another stay and hope to make your next visit just as memorable.

Fantastic Brisbane break

Catatan Tripadvisor 5.0/5

jennSaigon Ulasan TripAdvisor tersertifikasi

The service from every staff member I met was the best I have ever had . I wanted a hotel with a club room (well worth the package I bought to access Messime lounge). Beautiful welcome gift (chocolates, wine). The package included breakfast buffet, access to lounge (including afternoon tea and evening canapés and drinks). The best club lounge I have ever visited. Pool perfect for laps and great gym. Ideal location and airport train takes you straight to hotel. Service superb

Thank you so much for your glowing review of your recent stay with us at Sofitel Brisbane. It’s wonderful to hear that you had such a fantastic experience and that our team made such a positive impression on you. We’re delighted that you enjoyed the Club Millésime package and found the lounge to be the best you’ve ever visited. We’re especially pleased that the welcome gift, breakfast buffet, afternoon tea, and evening canapés and drinks all contributed to your enjoyment. It’s also great to know that you appreciated our pool, gym, and convenient location, with easy access from the airport train. Your kind words about the service you received from every staff member truly mean the world to us. Providing exceptional service is our top priority, and it’s rewarding to hear that we succeeded in making your stay memorable. Merci, Thomas Annand Luxury & Guest Experience Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.427 ulasan 9.4/10 Lokasi
  • 2.820 ulasan 6.9/10 Kamar
  • 3.720 ulasan 9/10 Pelayanan
  • 21 ulasan 6.7/10 Internet
  • 1.264 ulasan 8/10 Makanan
  • 895 ulasan 7/10 Suasana
  • 839 ulasan 7.2/10 Fasilitas
  • 716 ulasan 8.5/10 Sarapan

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