Mantra French Quarter Noosa 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.0/5 1.292 comentários

Mantra French Quarter Noosa - Image 1
Mantra French Quarter Noosa - Image 2
Mantra French Quarter Noosa - Image 3
Mantra French Quarter Noosa - Image 4
1 Halse Lane, 4567 NOOSA HEADS, Austrália

Descrição

Extras do hotel

  • For guests' convenience, we offer 24 hour reception

  • Enjoy our onsite resort pool surrounded by greenery that radiates tropical holiday scenery

  • Noosa's main beach is a mere stone's throw away for guests to enjoy and explore

  • Step outside and explore all the wonderful Noosa restaurants at the front door.

  • Car parking is available for guests to make use of during their stay

Nossas acomodações

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Localização do hotel

Mantra French Quarter Noosa

1 Halse Lane
4567 NOOSA HEADS
Austrália

GPS:-26.38803, 153.09237

Telefone
Fax +61 7 5474 8122

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Animais de estimação não permitidos
  • Traslado
  • Wi-Fi
  • Ar condicionado
  • Propriedade 100% para não fumantes
Próximo da propriedade
  • Estacionamento

Piscina

The pool area has been completely transformed and redesigned to include a 'water blade' water feature from the pool bridge as well as two new poolside decks that provides more space for guests to utilise during their stay with us.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.0/5  1.292 comentários

Classificação no TripAdvisor  3.9/5  2.648 comentários

Very disappointing

Classificação TripAdvisor 2.0/5

Shirley B Avaliação certificada TripAdvisor

Whilst the check-in procedure was smooth, our room was a disappointment to say the least. It had a very musty smell, the bathroom was bad and the room generally tired. To top it all off the bed not comfortable at all. We paid a lot for this room through our Accor card so this made it more disappointing. Being close to the beach, restaurants and shops did not make up for it in the least. I understand the property is going through renovations at this time but these rooms do not meet any 5 star standards and should not be rented out as such.

Dear Shirley, Thank you for taking the time to share your feedback following your recent stay with us. I’m very sorry to hear that your experience did not meet expectations, and I sincerely apologise for the disappointment you encountered with your room. We understand how important comfort and presentation are, especially when booking through your Accor membership, and it’s disappointing to learn that the room condition and odour impacted your stay. Please be assured that your comments have been shared with our housekeeping and maintenance teams for immediate review and attention. As you mentioned, we are currently undergoing a staged refurbishment to enhance our guest rooms and overall property standards. We’re confident these updates will make a noticeable improvement to guest comfort and experience moving forward. We do hope to have the opportunity to welcome you back in the future so we can provide you with a much more enjoyable and comfortable stay. Warm regards, Mantra Team

Poor experience, bad customer service

Classificação TripAdvisor 1.0/5

sgdodds Avaliação certificada TripAdvisor

Would not recommend. Great location, but terrible customer service and some terrible rooms. This was our fourth year staying here, and each time it’s gone a little more downhill. Despite booking almost a year in advance and being repeat guests, we were given a dark room facing a brick wall and car park, with a faint smell of gas drifting up from the BBQ and pool area below. Management’s response was just a shrug. Careful what room you end up with. Disappointing — we won’t be back

Hi there, Thank you for sharing your feedback and for the photos provided. I'm sorry to hear that this stay did not reflect your previous experiences with us. Regarding the room allocation, it is a little difficult to comment on the aspect or position of a specific apartment, as the layout of the building has remained unchanged since its original design. The apartment you stayed in forms part of our letting pool and, as such, needs to be allocated like any other. If preferences around outlook or location were noted on the reservation, our team would certainly have made every effort to accommodate them. During school holiday periods, however, availability is significantly constrained, and it’s likely that the response from management reflected the fact that we were simply unable to offer an alternative at the time. Your comments about the BBQ area have been noted. The BBQ is located directly below as part of the original site plan and shared guest amenities, but we will ensure the area is checked to avoid any future concerns about gas smells. We do appreciate your loyalty over the years and regret that this visit has left you disappointed. Should you choose to return, we would welcome the opportunity to better meet your expectations.

Lacking

Classificação TripAdvisor 1.0/5

HayleyRobbo87 Avaliação certificada TripAdvisor

Room 308, booked for 3 people, 2 adults and 1, 10 yr old child. Booked “deluxe” apartment, stayed 6 nights - no bedding AT ALL for sofa bed, only towels for 2 people. Asked for room to be made up, they don’t. So no bath towels or bedding for the 3rd person. Absolutely shocking.

Hi Hayley, Thank you for taking the time to leave a review. I’m very sorry that your stay in Apartment 308 did not meet expectations, particularly in regard to bedding and towels for the third guest. For our apartments, the sofa bed linen is either made up prior to arrival or stored in the cupboard. During periods of high occupancy, especially school holidays, there are occasions where housekeeping may miss replenishing these items. While that doesn’t excuse the oversight, I do apologise that this appears to have happened during your stay. Our reception team keeps additional bedding and towels on hand at all times, and housekeeping can attend to setups when notified. I’m sorry if this wasn’t made clear or if assistance wasn’t provided when you requested it. Apartment 308 is one of our flagship rooms, and it’s disappointing to know that this issue affected your experience. Your comments have been passed on to our housekeeping and front office teams to prevent a repeat of this situation. If you’re open to it, we’d appreciate the opportunity to restore your confidence in us on a future stay.

Centralt beliggende! Anbefales til alle!

Classificação TripAdvisor 4.0/5

Michael N Família - Avaliação certificada TripAdvisor

Det var en god lejlighed, med alt hvad der skal være og i god stand. Vi havde udsyn ned til poolområdet som var super. Hele bydelen er der fart på og hyggelige butikker. Stranden var super fin og der var da også mange surfers. French Quarter ligger centralt og kan virkelig anbefales.

Dear Michael, Thank you for your wonderful review! We're delighted to hear that you enjoyed the apartment, the pool view, and the vibrant neighbourhood. It’s great to know that you had a fantastic time exploring the charming shops and relaxing at the beautiful beach. We truly appreciate your recommendation and hope to welcome you back again soon! Warm regards, Tiffany M

Bom Hotel

Classificação TripAdvisor 3.0/5

ViagensQueSonhamos Família - Avaliação certificada TripAdvisor

Bom hotel, bem localizado, quarto espaçoso, com maquina de lavar e secar. Area com piscina e spas. É ruim o acesso a recepção, que não é na Hastings Street, e sim nos fundos do hotel. Outro incoveniente foi a falta de café da manhã e camareira. Fora esses detalhes é um excelente hotel

Thank you for your positive feedback regarding your recent stay at Mantra French Quarter Resort. We appreciate your comments regarding the main reception area being located not on Hastings St, and this is due to most guests needing to make use of our car park facilities, and this is the entrance point for vehicles. There is also very limited parking on the Hastings St entrance side. Saying that, we have just opened a new reception desk to operate during business hours at the Hastings St entrance, where guests can check in and out of the hotel. Thank you again for your comments, and we look forward to welcoming you back in the future. Kind Regards, Paul Davis Executive Assistant Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 782 comentários 9.8/10 Localização
  • 990 comentários 5.1/10 Quarto
  • 501 comentários 7.7/10 Serviço
  • 13 comentários 1.1/10 Wifi
  • 373 comentários 9.3/10 Piscina
  • 357 comentários 2.9/10 Limpeza
  • 317 comentários 5/10 Comodidades
  • 317 comentários 4.5/10 Conforto

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.