Resort Novotel Sunshine Coast 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.0/5 4.145 comentários

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Resort Novotel Sunshine Coast - Image 1
Resort Novotel Sunshine Coast - Image 2
Resort Novotel Sunshine Coast - Image 3
Resort Novotel Sunshine Coast - Image 4
Ocean Drive, Sunshine Coast, 4564 TWIN WATERS, Austrália

Descrição

Extras do hotel

  • Cafeteria, bar e restaurante com buffet no local

  • Lagoa de água salgada privada

  • A uma caminhada da praia de surfe patrulhada

  • Os membros do Le Club AccorHotels economizam nas bebidas do resort com o MyGlass

  • Presenteie as crianças com refeições e atividades com o MyKids do Le Club AccorHotels

Nossas acomodações

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Localização do hotel

Resort Novotel Sunshine Coast

Ocean Drive, Sunshine Coast
4564 TWIN WATERS
Austrália

GPS:-26.631233, 153.097443

Telefone
Fax +61 7 5448 8001

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.0/5  4.145 comentários

Classificação no TripAdvisor  3.5/5  350 comentários

Disappointing

Classificação TripAdvisor 2.0/5

Robert B Avaliação certificada TripAdvisor

venue and rooms good, dining a nightmare, whereas the food was quite good, there were children running riot around the restaurant. Most unpleasant. They no longer have al acarte dining or a buffet. Its just a free for all, not at all enjoyable. not a dining venue any more, will never return!

Dear Valued Guest, Thank you for sharing your feedback. We’re glad to hear that you enjoyed the venue and rooms. However, we sincerely apologize for the dining experience you had during your stay. We understand that the atmosphere and dining service were not up to your expectations, and we truly regret the disruption caused by the situation in the restaurant. We take your comments seriously and will work with our team to address both the dining setup and the environment to ensure a more comfortable experience for all guests in the future. Your feedback is invaluable in helping us improve our services. We hope to have the opportunity to welcome you back and provide a more enjoyable dining experience in the future. Sincerely, Guest Service Agent

Very disappointing restaurant. Silly cost cutting within resort.

Classificação TripAdvisor 2.0/5

Earth O Avaliação certificada TripAdvisor

Initial impressions on arrival were good. Good reception, nice room, picturesque setting. When we began to use the facilities, however, the wheels began to fall off. Firstly, there is little to no assistance for elderly or handicapped guests. The large pool has one handrail going into the water. The showers have no safety rail at all. This made showering very risky for me as a 72 yr old. We then decided to have dinner at the only restaurant SOLA. You go to a mini reception where you are handed a paper menu and asked to order at the counter. Inside is spartan with nothing on the tables. There is absolutely NO table service anywhere in the resort, so you have to go outside to the bar to order drinks then bring them back to the table. When our meals arrived my wife asked the server if she could have some water. He told her she could get it herself from the bar area. ( foods getting cold) The quality of the food was BELOW school canteen, but was EXPENSIVE. I had a battered flathead with chips $25. All there was on my plate was batter. When I complained to the mini reception person who took my order, she said nothing. I waited for a response, but received not a word. No apology. No nothing. Of course they have already charged for the meal, so you’ve lost the money. No managers anywhere to complain to. Just a young girl who cannot make a decision on what to do. Incidentally, my wife’s meal was appalling also. If there is a Food and Beverage Manager at the resort, Novotel needs to have a quiet word because that’s not what anybody expects when staying in a (so called) luxury resort. Overall we would give Novotel Twin Waters a 2.5 Star rating. It feels like it’s in its death throws, looking at every way to save a dollar.

Dear Valued Guest, Thank you for your feedback. We’re glad your initial experience was positive but sincerely apologize for the issues you encountered, particularly with accessibility and dining. We take your concerns seriously, especially regarding the lack of assistance for elderly or handicapped guests and the disappointing dining experience. Your comments about the restaurant’s setup and food quality are concerning, and we will address this with our team. We also apologize for the lack of response to your complaint; this is not the level of service we strive for. We truly value your input, and we’ll use it to make necessary improvements. We hope to have the opportunity to provide a better experience in the future. Sincerely, Guest Service Agent

Not a luxury escape

Classificação TripAdvisor 3.0/5

B7814QQlizs Viagem com amigos - Avaliação certificada TripAdvisor

We booked this on luxury escapes . Definatley not luxury!. Ordered room service which came in a styrofoam package which didn’t look great. Too many families with little kids and it’s too hard to get a chair near the pool. Not with $400/night.

Dear B7814QQlizs, Thank you for sharing your feedback. We regret to hear that your stay did not meet your expectations, particularly in terms of the luxury experience you were hoping for. We sincerely apologize for the presentation of the room service and will review our packaging standards to ensure a more polished and appealing service. We also understand your concerns about the pool area and the number of families during your stay. We aim to offer a family-friendly environment, but we appreciate your perspective and will consider ways to improve the guest experience for all types of visitors. We truly value your feedback and hope to have the opportunity to offer a more refined and relaxing experience on a future visit. Sincerely, Guest Service Agent

Bel hotel dans un superbe environement

Classificação TripAdvisor 4.0/5

HENRI29260 Avaliação certificada TripAdvisor

Superbe hotel bien situé , beau lobby , grande et agréable chambre vue mer , la literie pourrait être améliorée. Végétation magnifique . Un paradis tropical sur la sunshine coast. Nous y avons diné , la nouriture est correcte et le service excellent. Petit déjeuner buffet impressionnant mais malheureusement de piètre qualité . Le café n'est pas bon . Les plats sensés être chaud sont froids ....

Dear HENRI29260, Merci pour votre retour sur votre séjour. Il est réjouissant de savoir que vous avez apprécié l'emplacement de l'hôtel, le lobby et la vue depuis votre chambre. Cependant, il est regrettable d'apprendre que la literie n'était pas à la hauteur et que la qualité du petit déjeuner ne correspondait pas à vos attentes, notamment concernant le café et les plats chauds. Vos commentaires seront transmis à notre équipe pour améliorer ces aspects. Nous apprécions vos remarques et espérons que vous nous donnerez une autre chance lors de votre prochain séjour. Sincerely, Guest Service Agent

Bela surpresa ! Vale a pena

Classificação TripAdvisor 5.0/5

AlbertoValenca Romântica - Avaliação certificada TripAdvisor

Hotel em volta de um lago é perto da praia . Lugar muito tranquilo e com comida muito boa . Café da manhã completo , tudo de ótima qualidade . Ótimo lugares para correr e fazer caminhada . No hotel vc pode fazer caiaque e vela no lago. Recomendo muito

Prezado Hóspede, Agradecemos por compartilhar sua experiência tão positiva! Fico feliz em saber que você desfrutou da tranquilidade do nosso hotel, da qualidade do café da manhã e das atividades disponíveis, como caiaque e vela. É ótimo saber que você encontrou boas opções para caminhadas e corridas ao redor do lago e da praia. Esperamos recebê-lo novamente em sua próxima visita! Atenciosamente, Guest Service Agent

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 979 comentários 8.5/10 Localização
  • 2.612 comentários 5.4/10 Quarto
  • 2.230 comentários 6.8/10 Serviço
  • 19 comentários 5.6/10 Wifi
  • 1.414 comentários 4.6/10 Comida
  • 824 comentários 4.5/10 Conforto
  • 803 comentários 4.3/10 Limpeza
  • 696 comentários 8.2/10 Café da manhã

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.