Resort Novotel Sunshine Coast 4 estrelas

Classificação clientes Avis (Classificação ALL) 3.9/5 4.096 comentários

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Resort Novotel Sunshine Coast - Image 1
Resort Novotel Sunshine Coast - Image 2
Resort Novotel Sunshine Coast - Image 3
Resort Novotel Sunshine Coast - Image 4
Ocean Drive, Sunshine Coast, 4564 TWIN WATERS, Austrália

Descrição

Extras do hotel

  • Cafeteria, bar e restaurante com buffet no local

  • Lagoa de água salgada privada

  • A uma caminhada da praia de surfe patrulhada

  • Os membros do Le Club AccorHotels economizam nas bebidas do resort com o MyGlass

  • Presenteie as crianças com refeições e atividades com o MyKids do Le Club AccorHotels

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Localização do hotel

Resort Novotel Sunshine Coast

Ocean Drive, Sunshine Coast
4564 TWIN WATERS
Austrália

GPS:-26.631233, 153.097443

Telefone
Fax +61 7 5448 8001

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

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Classificação ALL  3.9/5  4.096 comentários

Classificação no TripAdvisor  3.2/5  421 comentários

Excellent activities such as Kayaking, terrible room decoration and unprofessional reception

Classificação TripAdvisor 1.0/5

KevinJZJ Avaliação certificada TripAdvisor

I stayed at Novotel Sunshine Coast Resort as an Accor Live Limitless Platinum member and was very disappointed with the reception service. My status was not acknowledged at check-in, no benefits were explained, and I was incorrectly told that complimentary breakfast was not available due to Australia Day. No follow-up was provided despite being told it would be checked. My room was also located next to the laundry, with significant noise overnight, and no alternative room or upgrade was offered. That said, the resort facilities, activities, and restaurant staff were excellent and good value. Unfortunately, the unprofessional and inconsistent front desk experience significantly detracted from what should have been a relaxing holiday.

Dear Jiazhouj, Your overall guest experience has been taken very seriously and as we have discussed previously the Front Office team are improving and training in regards to member recognition and the status benefits. The operational laundry is on the other side of the resort and currently investigating the source of the noise you have experienced. Thank you for your positive review on the resort facilities, activities and restaurant staff. We would like the opportunity to welcome you back and provide you with a much improved stay and as discussed please reach out and will ensure an upgraded offer. Thank you! Kindest, Falynne Hills Front Office Manager

Not Accor loyalty friendly anymore

Classificação TripAdvisor 1.0/5

StacyC1503 Avaliação certificada TripAdvisor

Unfortunately I need to avoid this Accor property. As an Accor Plus Explorer Diamond member, this stay was disappointing, with no apparent loyalty recognition due to the busy season. The resort feels tired, with dated rooms, worn fixtures, and a standard that does not reflect the price. Water leaks during rain have led to foyer closures, damaged paintwork, and visible mould. Food and drinks are expensive, café hours are limited after breakfast, and laundry facilities are inadequate. Room cleanliness and food quality were below expectations. Not recommended, particularly for loyal Accor members.

Dear Stacy, Thank you for taking the time to share your feedback following your recent stay, and for your continued loyalty as an Accor Plus Explorer Diamond member. We’re genuinely sorry to hear that your experience did not meet expectations. We regret that you felt your loyalty was not appropriately recognised during a busy period. While high occupancy can be challenging, it should never diminish the level of appreciation and service we aim to provide our valued members, and we apologise that this was not reflected in your stay. Your comments regarding the condition of the rooms, maintenance concerns during wet weather, cleanliness, dining value, café operating hours, and laundry facilities have been carefully noted. These matters have been shared with our leadership and relevant teams, as feedback such as yours is essential in guiding improvements and prioritising investment across the resort. We understand your disappointment, particularly given the expectations associated with both our pricing and Accor loyalty standards, and we’re sorry that we fell short on this occasion. Thank you again for your honest feedback. While we regret that your experience led to this recommendation, we do appreciate you bringing these concerns to our attention. Kind regards, Kayla Night Manager Novotel Sunshine Coast Resort

Not really a fancy 5-star, more of a good family resort.

Classificação TripAdvisor 2.0/5

Russell T Avaliação certificada TripAdvisor

I agree with most other comments in this section - dated rooms, general minimal maintenance and a bit over priced. Some suggestions for management if they read this..... 1. Hire a roof plumber to fix the water leaks. Large sections of the foyer closed off when it rains, bubbling of paint in the rooms, some signs of mold and external fittings perishing. Its tropical QLD so the rain shouldn't be a surprise!! 2. Enforce the pool rules. So many people ignoring the posted rules, letting kids jump off decking, glassware everywhere. 3. Open the on-site Cafe longer. Maybe delay the opening until after breakfast service and stay open all afternoon. Some people need supplies and caffeine hits in the afternoon. 4. Buy a couple of modern and functioning washing machines. 1 machine ($10) and 2 $6 dryers that couldn't dry half a load. Ironic that a proudly cashless hotel needs 8 x $2 coins to use the laundry. 5. A bit of work poolside - a couple of extra umbrellas for shade, and maybe a bit of music would be good too. I reckon open up the room opposite the restaurant a bit more. 6. Attention to detail - cobwebs in hard to reach areas, bins in the room had used tissues and ear buds under the rubbish bag, premade desserts in the casual dining area were soggy and a bit tasteless. In positive news, breakfast and brekky staff were great, the foyer is a feature and the vibe on the deck on a Saturday night was pretty good too! Nice to see the kangaroos roaming and grounds are well kept. I think it's a good hotel for families and family groups. There are enough activities that fhe kids can keep themselves amused for eternity. It just wasn't the right vibe for a middle aged couple getaway. A bit isolated so we found a good local car hire to get us around, which was awesome. Overall, the resort should be accurately marketed as a family resort rather than say it's a 5 star facility.

Dear Russell, Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us. We appreciate your balanced feedback and the practical suggestions you’ve outlined. Your comments regarding room condition, maintenance, pool safety, laundry facilities, café hours, and attention to detail have been noted and shared with our management and operational teams. Feedback like yours is invaluable in helping us identify areas that require focus and improvement, particularly in a tropical environment such as ours. We’re pleased to hear you enjoyed our breakfast offering, the service provided by our team, the atmosphere on the deck, and the natural surroundings of the resort. It’s also great to know the family-friendly facilities and activities were a positive highlight. We understand that our resort experience may not suit every type of getaway, and we appreciate your perspective regarding expectations and positioning. Your comments will certainly contribute to our ongoing review of how we present the resort to future guests. Thank you again for your constructive feedback, and we hope to have the opportunity to welcome you back in the future. Kind regards, Kayla Night Manager Novotel Sunshine Coast Resort

Bel hotel dans un superbe environement

Classificação TripAdvisor 4.0/5

HENRI29260 Avaliação certificada TripAdvisor

Superbe hotel bien situé , beau lobby , grande et agréable chambre vue mer , la literie pourrait être améliorée. Végétation magnifique . Un paradis tropical sur la sunshine coast. Nous y avons diné , la nouriture est correcte et le service excellent. Petit déjeuner buffet impressionnant mais malheureusement de piètre qualité . Le café n'est pas bon . Les plats sensés être chaud sont froids ....

Dear HENRI29260, Merci pour votre retour sur votre séjour. Il est réjouissant de savoir que vous avez apprécié l'emplacement de l'hôtel, le lobby et la vue depuis votre chambre. Cependant, il est regrettable d'apprendre que la literie n'était pas à la hauteur et que la qualité du petit déjeuner ne correspondait pas à vos attentes, notamment concernant le café et les plats chauds. Vos commentaires seront transmis à notre équipe pour améliorer ces aspects. Nous apprécions vos remarques et espérons que vous nous donnerez une autre chance lors de votre prochain séjour. Sincerely, Guest Service Agent

Bela surpresa ! Vale a pena

Classificação TripAdvisor 5.0/5

AlbertoValenca Romântica - Avaliação certificada TripAdvisor

Hotel em volta de um lago é perto da praia . Lugar muito tranquilo e com comida muito boa . Café da manhã completo , tudo de ótima qualidade . Ótimo lugares para correr e fazer caminhada . No hotel vc pode fazer caiaque e vela no lago. Recomendo muito

Prezado Hóspede, Agradecemos por compartilhar sua experiência tão positiva! Fico feliz em saber que você desfrutou da tranquilidade do nosso hotel, da qualidade do café da manhã e das atividades disponíveis, como caiaque e vela. É ótimo saber que você encontrou boas opções para caminhadas e corridas ao redor do lago e da praia. Esperamos recebê-lo novamente em sua próxima visita! Atenciosamente, Guest Service Agent

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 1.063 comentários 8.4/10 Localização
  • 2.895 comentários 4.6/10 Quarto
  • 2.323 comentários 6.6/10 Serviço
  • 33 comentários 0.7/10 Wifi
  • 1.353 comentários 4.6/10 Comida
  • 1.046 comentários 3.2/10 Limpeza
  • 993 comentários 5.3/10 Atmosfera
  • 939 comentários 4.2/10 Conforto

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