Mantra Esplanade Cairns 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.4/5 1,533 أراء

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Mantra Esplanade Cairns - Image 1
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53 57 The Esplanade, 4870 CAIRNS, أستراليا

الوصف

خدمات الفندق الإضافية

  • Enjoy our onsite lagoon style pool, fully equipped gym and whirlpool spa.

  • Adjacent to the iconic Esplanade lagoon, perfect on those hot, Tropical North Queensland days

  • An easy 5 minute walk to the Reef Fleet Terminal

  • Surrounded by restaurants, bars and shops for you to go out and explore during your stay

  • Just a 10 minute walk to the Cairns Convention Centre

الإقامات المتوفرة لدينا

موقع الفندق

Mantra Esplanade Cairns

53 57 The Esplanade
4870 CAIRNS
أستراليا

نظام تحديد المواقع العالمي (GPS):-16.921305, 145.777742

الهاتف
فاكس +61 7 4046 4242

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • الحيوانات الأليفة غير مسموح بها
  • مركز اللياقة
  • وافاي
  • مكيف
  • فندق خالٍ تمامًا من التدخين

حمّام السباحة

Surrounded by tropical plants with a feature rock wall waterfall, our refreshing lagoon style pool and spa is the perfect place to relax and enjoy the tropics.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.4/5  1,533 أراء

تقييم TripAdvisor  4.0/5  2,613 أراء

Pretty solid venue that has been tidied up

ملاحظة Tripadvisor 4.0/5

shoeless1963 تقييم TripAdvisor المعتمد

Second stay at the property and starting to quite like it. Brilliantly located right on the seafront and easy walking distance to everywhere. Rear exit also goes past a pretty little museum area that is lit at night. Believe the rooms have had some TLC in the last 18 months since our last visit and new carpet fitted maybe? Still the 80s style 'in-the-bath' shower but bathrooms clean and functional. Hotel options sparse and a tad binary - OK and very not OK - in Cairns but Esplanade is overall value-for-money. Amusing to see that some of the rooms have very long-term residents in - they do monthly or longer rentals - with small plantations on the balconies. Reception staff friendy but not a full-service venue.

Dear Shoeless1963, Thank you for your thoughtful feedback regarding your recent stay at Mantra Esplanade Cairns. We are delighted to hear that you found our location convenient and enjoyed the improvements made to the property since your last visit. It is always rewarding to know that our efforts to enhance the guest experience are appreciated. We acknowledge your comments about the bathroom facilities and understand that the design may not meet everyone's preferences. Your mention of our reception team's friendliness is appreciated, and we strive to create a welcoming atmosphere for all our guests. While we do offer various room options, we understand the importance of full-service amenities and will continue to evaluate our offerings in this regard. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Harry Ha General Manager

Friendly front desk, Greta location - but awful room

ملاحظة Tripadvisor 1.0/5

ChasingSun101 Couples - تقييم TripAdvisor المعتمد

The front staff was amazing at this hotel. Very hospitable and helpful. The location is fantastic, too- especially if you are taking a snorkel or dive tour. Honestly, that’s where the kudos stop. The rooms are extremely basic, the mattress feels like it is 100 years old. I’m not even particularly picky about mattresses… But with theirs, you can actually feel the springs coming through. The towels are threadbare and there are no washcloths. The worst part of all is that the room smelled like Thai food in the afternoon and garlic bread in the evening. There must be some sort of air-conditioning/exhaust issue where smells from the restaurants on the first floor are being sucked into it. It really stinks. It made sick to my stomach and I worried about it making my clothes smell. I hated my stay.l and would not recommend this hotel.

Dear ChasingSun101, Thank you for taking the time to share your feedback regarding your recent stay at Mantra Esplanade Cairns. We are pleased to hear that you found our front desk staff welcoming and that you appreciated our prime location. However, I sincerely regret that your experience with the room did not meet your expectations. Your comments regarding the mattress, towels, and the unpleasant odors are concerning. We strive to maintain a high standard in our accommodations, and your insights will be taken into consideration as we continually seek to improve our services. It is unfortunate that you encountered issues related to the air quality which impacted your comfort. We understand how important a pleasant environment is for our guests. Thank you once again for your valuable feedback, and I hope you might consider giving us another opportunity in the future. Best regards, Harry Ha General Manager

Most frustrating award 2025

ملاحظة Tripadvisor 1.0/5

Danny K المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

I stay in around 160 hotel nights a year and Mantra Esplanade Cairns has to be my most frustrating experience in the last 160. So many issue - too many to write about - but despite six requests to speak to duty manager this, or these, people never responded. As a platinum Accor I found this disappointing. When I requested receipt at checkout I was advised not possible but eventually sent a receipt for a stay five years earlier …. Enough said! Enormous effort to get receipt. Terrible service overall. Reasonable location. Hotel noisy.

Dear Danny K, Thank you for sharing your feedback regarding your recent stay with us at Mantra Esplanade Cairns. We sincerely apologize for the challenges you faced during your visit, particularly concerning the communication with our team and the issues surrounding your receipt. We understand how important it is for our guests to receive timely assistance, and we regret that we fell short of your expectations. We appreciate your loyalty as a platinum Accor member and assure you that your comments will be reviewed with the team to improve our service. Your experience is important to us, and we hope to have the opportunity to restore your faith in our hospitality. Warm regards, Harry Ha General Manager

No good for work related travel

ملاحظة Tripadvisor 1.0/5

David R تقييم TripAdvisor المعتمد

If you are travelling for work probably best to avoid this hotel. Strangely no desk or chair to use a laptop on. When I asked if it was possible to get a small desk or chair, the answer was no. When I asked why there was no desk or chair, was told room was privately owned and that was their preference. Wasn't after a massive desk and comfy office chair, just a simple desk and chair like every other hotel on the planet.

Dear H5073RTdavidr, Thank you for sharing your feedback regarding your recent stay. We sincerely regret to learn that the absence of a desk and chair in your room did not meet your expectations, particularly for work-related travel. Our property does feature a variety of room types, some of which may be privately owned, and we understand that this may not accommodate every guest's needs. We appreciate your comments and will take them into consideration as we continually strive to improve our guest experience. Warm regards, Harry Ha General Manager

Very nice

ملاحظة Tripadvisor 4.0/5

Coastal691645 تقييم TripAdvisor المعتمد

Very comfortable, and central to everything. Clean, well maintained. Staff were all very helpful. Plenty of parking, unlike the Mantra Trilogy.

Dear Coastal691645, Thank you for your positive feedback about your recent stay. We are delighted to hear that you found our location convenient, and our staff helpful. Your compliments regarding cleanliness and maintenance are greatly appreciated. Sincerely, Harry Ha General Manager

بالاشتراك مع TripAdvisor

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