Novotel Cairns Oasis Resort 4.5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.4/5 3,087 أراء

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122 Lake Street, 4870 CAIRNS, أستراليا

الوصف

خدمات الفندق الإضافية

  • Cairns' only swim up pool bar

  • Relaxed contemporary dining at Moku

  • Free, high-speed WiFi throughout the hotel

  • 55" LCD TVs with Chromecast in all guest rooms

  • Modern conference and event spaces with natural light

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موقع الفندق

Novotel Cairns Oasis Resort

122 Lake Street
4870 CAIRNS
أستراليا

نظام تحديد المواقع العالمي (GPS):-16.918613, 145.772766

الهاتف
فاكس +61 7 4080 1847

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • خدمة الغرف

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.4/5  3,087 أراء

تقييم TripAdvisor  4.4/5  532 أراء

2025 شهادة تميّز

Mel is amazing

ملاحظة Tripadvisor 5.0/5

Lesley Z تقييم TripAdvisor المعتمد

I visited go work and had breakfast .. I would like to give credit where credit is due .. Mel was amazing! Very engaging, clearly loves her job! You are very lucky to have her! She made our breakfast experience 10/10

Great experience

ملاحظة Tripadvisor 4.0/5

Abby H تقييم TripAdvisor المعتمد

The entertainment was great, the pool was nice and also the water aerobics were fun to do. Food was great and delicious the room was nice but we had to change 2 times since there were some problems, one being that the room was not cleaned. Besides from that, the staff was great. Especially this one woman who works at the front desk, I don’t know her name but she had dark brown hair, a slim build, wore a navy blue suit and I think she often works the night shifts. I had a great time apart from the room changes but I would recommend.

Dear AbbyhH3816JW, Thank you very much for taking the time to share your experience with us! We’re delighted to hear that you enjoyed the entertainment, pool, and water aerobics, and that the food and overall atmosphere contributed to a great stay. It’s especially rewarding to know our team made such a positive impression on you — friendly service is something we take great pride in. We do however, sincerely apologise for the inconvenience of having to change rooms during your stay, particularly due to cleanliness concerns. This is certainly not the standard we strive to deliver, and we appreciate you bringing it to our attention. Your feedback has been shared with our Housekeeping team to ensure this is addressed moving forward. We’re also thrilled to hear your kind words about our front desk team member. While you may not recall her name, your description will help us recognise her and pass on your lovely feedback — she will be absolutely delighted to know she made your stay even more memorable. Thank you again for your honest review and for recommending our hotel. We truly hope to welcome you back and provide you with a seamless and exceptional experience from start to finish next time. Kindest Regards Aaron Rooms Division Manager

Awesome breakfast buffet

ملاحظة Tripadvisor 5.0/5

Mark L تقييم TripAdvisor المعتمد

Friendly service and best breakfast buffet. Good selection and great quality & value. Hot food including fried chicken tenders, wings are restaurant quality, loved the garden salad too

Dear MarklO6611IZ, Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you loved our breakfast buffet and found both the selection and quality to be great value. It’s fantastic to know the hot items, especially the chicken tenders and wings, stood out as restaurant quality — that’s exactly the standard we aim for. We’re also thrilled the friendly service and fresh garden salad made such a positive impression. Your kind words will be shared with our culinary and service teams, who will be incredibly proud to know their efforts made your experience so enjoyable. Thank you again for taking the time to share your experience. We truly appreciate your support and look forward to welcoming you back for another exceptional stay (and breakfast!) soon. Kindest Regards Aaron Rooms Division Manager

Resort is great for a short break

ملاحظة Tripadvisor 4.0/5

Samal تقييم TripAdvisor المعتمد

This resort is great for a short break! Great location, great quality, great pool! Our room, although not an apartment, was generously sized and had lovely décor and great view. Only suggestion is to increase the threshold between shower area and bathroom area since it can get wet. Everything in walking distance to restaurants and harbour for trips on the water or for collection for other tours, such as Daintree Rainforest or Kuranda Railway. All staff we encountered were friendly and helpful The highlight was the pool. It has its own bar and an adjacent eating area. There are also two undercover shaded areas at each end of the pool besides the sunny areas for just chilling out, as well as lawns where you are welcome to spread out your towels or the provided bean bags. We spent our last day just relaxing round the pool and did our laundry, great way to finish the 5 days we were there.

Dear Samal, Thank you for sharing such a wonderful review of your recent stay with us. We’re thrilled to hear you enjoyed a relaxing short break and that our location, room comfort, and pool facilities all contributed to a memorable visit. It’s great to know that you found the room spacious with beautiful décor and a lovely view. We also appreciate your helpful suggestion regarding the shower threshold — feedback like this is invaluable as we continually work to enhance our guest experience. We’re delighted that our proximity to the harbour, restaurants, and local tours made exploring the region easy and enjoyable. Hearing that our team members were consistently friendly and helpful is truly appreciated. We’re especially pleased that the pool area was a highlight of your stay, the team and I agree it is one of our standout features with its swim up bar and beach end. I'm glad you were able to make the most of the facilities and had a great time to relax and enjoy all the features the pool area has to offer. Thank you again for your kind words. I hope we can welcome you back for another relaxing stay in the near future. Kindest Regards Aaron Rooms Division Manger Novotel Cairns Oasis Resort

An Honest Review

ملاحظة Tripadvisor 2.0/5

Ibo1980 تقييم TripAdvisor المعتمد

2 star for their good breakfast Stepping into the Novotel Cairns with my two young children (aged 3 and 6), we expected a standard, reliable stay—but what we got was a saga of frustration that left us thoroughly disappointed with the brand. The issues began quickly. We discovered **ants in our room**, a major problem when traveling with small kids. What was truly shocking, however, was the management's response. After complaining to at least four different staff members, including the highest-ranking manager, not once did anyone simply say, **"We are sorry for the trouble."Their standard reply was that an ant problem is "common" in the region, a baffling explanation for a major hotel brand. The problem compounded: we were moved to a replacement room that also had ants. Furthermore, the electronic key failed three times before a technician was finally called to fix the lock's **dead battery**. On top of all this, the small rooms had squeaky, lumpy beds, and the A/C unit was visibly blowing lint and dirt, clearly indicating a filter that hadn't been changed in years. After enduring multiple maintenance failures, two rooms with ants, and the constant hassle, the greatest insult was the management’s complete lack of courtesy. Despite hearing about all the trouble, no one offered even a simple free breakfast or drink to acknowledge the inconvenience. This experience suggested a fundamental lack of training or care. A hotel should be run by people who know how to manage guests with finesse and basic hospitality. I learned a bitter lesson about corporate negligence and a lack of guest care that makes me confident in my final verdict: I will never stay with Novotel again and strongly recommend others seek alternatives.

Dear Ibo1980, Thank you for taking the time to share your experience at Novotel Cairns Oasis Resort. I am sincerely sorry to learn about the challenges you faced during your stay, particularly concerning the issues with ants and room maintenance. We pride ourselves on delivering high quality of service and I regret to hear it has fallen short of expectations on this occasion. Please be assured we take such feedback seriously as it is vital for us to improve our services. I apologise for the lack of communication and courtesy you encountered from our team. Your comments regarding the ants in the rooms and the malfunctioning door lock system have been addressed with our housekeeping and maintenance teams. We are about to embark on a upgrade to a number of rooms as part of a wider improvement plan for our accommodation. We appreciate your feedback regarding our breakfast service, and I regret that your overall experience did not reflect the quality we aim to provide. Thank you for your insights, as they are essential for enhancing our guest experience. Please reach out to me directly to discuss further regarding the team members you spoke to and hope that you can give us another opportunity welcome you back in the future for a much improved experience. Kindest Regards Aaron Rooms Division Manager Novotel Cairns Oasis Resort

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