Mantra Chatswood 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.0/5 550 comentários

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Descrição

Extras do hotel

  • Dive into our 12 metre heated pool and relax in the spa

  • High speed wireless internet

  • Keep up your regular workout morning, afternoon or evening with out fully-equipped gymnasium

  • Get busy with modern conference and meeting facilities on-site

  • Enjoy the warm comfort of our sauna and steam room

Nossas acomodações

Estúdio

Studio

  • 2 pessoas
  • 33 / 355 sq ft
  • Roupa de cama 1 x Cama(s) king size

Localização do hotel

Mantra Chatswood

10 Brown Street
2067 CHATSWOOD
Australia

GPS:-33.796274, 151.179992

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Salas de reunião
  • Propriedade 100% para não fumantes

MELTING POT

Foto não contratual

CURRENTLY CLOSED. Melting Pot combines modern Australian cuisine with classic international flavours in an intimate bar and restaurant experience. An innovative cocktail menu and extensive wine list creates a fusion of tradition and innovation.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.0/5  550 comentários

Classificação no TripAdvisor  3.5/5  1.305 comentários

Expensive and bad

Classificação TripAdvisor 1.0/5

lovetotravelhk Avaliação certificada TripAdvisor

I stayed at the Mantra as it was part of the Accor group. It is not much better than a motel on a highway. The door lock was in bad condition, the room was bare minimum, towels not white .. the motel just felt so dirty. How can this be part of the Accor group? Worst, just as I got into bed at 11pm, this high pitched alarm came on twice. I have stayed at Meriton Suites before, which is newer and better. Mantra looks like they just took over an old motel and have not renovated it. I also paid almost $300 a night including parking!

Dear lovetotravelhk, Thank you for your honest feedback. We are sorry that your expectations were not met on this occasion. We will follow up with HSK in regards to the towels and maintenance for the door lock. I do hope that you can return so we can give you a much better experience next time. Kind Regards Guest Services

Poor service, outdated facilities, uncleanliness, and lack of response to customer emails.

Classificação TripAdvisor 1.0/5

Hello K Avaliação certificada TripAdvisor

I am extremely dissatisfied with my experience at Mantra at Chatswood Interchange Area. My family of three, including two adults and a five-year-old child, booked a five-night stay. On the first night, we were given a room designed for disabled individuals. However, the height of the bathroom facilities made it unsuitable for our daughter to use. We requested a room change, but the evening staff informed us that there were no available rooms and suggested a change for the following day. By the afternoon of the second day, we were moved to another room, but the air conditioning system was faulty, resulting in an uncomfortably hot room with a temperature display showing 29 degrees Celsius. We had difficulty sleeping on the second and third nights due to the heat. On the fourth day, we lodged a complaint with the front desk, but were informed that it was Sunday and no external staff were available for repairs. As a solution, we requested two fans, but they were both extremely dusty and dirty. We endured the heat on the fourth night, and on the fifth day, we confirmed with the front desk that the room would be repaired. The staff assured us that everything would be in order. However, when we returned to the room in the evening, it was still unbearably hot. We complained again, and after inspecting the situation, the staff offered to change our room and provide a refund. Unfortunately, as we were leaving Sydney the next morning, we couldn't change rooms. We agreed to the refund arrangement, and the assistant manager assured us via email that the refund process would be completed within ten working days. However, more than ten working days have passed, and the refund has not been processed. I am extremely disappointed with Mantra Chatswood and their handling of this situation.

Dear KKChan, Thank you for your feedback and let me express our apologies for your expectations not being met. In regards to the A/C which is out of our control we have had technician look into this and the A/C unit is in the process of being replaced. We have arranged a refund for you and do hope that next time we can meet your expectations. Kind Regards

Great Location, Great Staff, Needs Updating

Classificação TripAdvisor 3.0/5

MelbourneAbertawe Avaliação certificada TripAdvisor

I spent a whole week here. What can we say about the Mantra. It isn’t the cleanest, see below. But it is comfortable. It isn’t the most modern, in fact it needs a complete upgrade, everywhere. But by the end of the week I was feeling more comfortable. Would I recommend it. That depends on what you are looking for. No hotel in Chatswood is perfect but if you are comfortable putting up with some of the points below, then give it a go. Most likely will stay here again. Otherwise these are my other thoughts Staff – outstanding could not fault them. There were issues on the first night and they sorted things out very quickly and with no dramas. Was so impressed 5/5 Room – it was spacious, if not overly clean. But without doubt the best sofa I have had available to me in any of the Chatswood hotels. Lighting was also good, if you like stand up lights. Shower – this was not up to standard. It wasn’t overly clean including the ceiling, which was sorted professionally by the team. The bath, and I’m not a fan of showers over baths. Would have preferred just a walk in shower. Is in need of a deep clean. Towels felt cheap and not clean 2/5 Kitchen – really in need of modernising. I cooked most nights, and did like the electric hob which just made things feel safer. But the oven I didn’t want to venture there 2/5 Bed – it wasn’t the best but again it wasn’t uncomfortable. Blackout curtains that work though was greatly appreciated (reflected in the score). And other than one night was reasonably quiet for a city hotel. But it wasn’t overly clean, and the safe (also safes according to the staff) didn’t work. Could be a major draw back for some. 4/5 Cleanliness –2/5 Location – outstanding, good for train station and not too bad for the restaurants and Westfields 4.5/5 Facilities – the pool and spa looked good. The gym great cardio equipment but weights just an old multi-gym. The sauna, the weirdest sauna I have ever been in, but it was appreciated 3/5 TV – massive TV but let down completely by only offering free to air 1/5

Dear Guest, Thank you for your feedback and honest points. In regards to your feedback we have passed onto the relevant teams to investigate the shower, and HSK cleanliness in your room. We are pleased that staff attended to your needs promptly as they all strive to ensure our guests are met serviced with a smile on all occasions. We do hope to see you return again in the future. Kind Regards Guest Services

Average room, overpriced.

Classificação TripAdvisor 3.0/5

GACASydney_Australia Avaliação certificada TripAdvisor

Needed to stay at Chatswood Interchange at short notice, Mantra is usually a good option but this is a poor Mantra. Located opposite the interchange, large but dated room, comfy bed, kitchenette. Poor lighting, bad drainage in bathroom means 5cm of water across the floor when you shower, room overlooks a courtyard littered with liquor bottles, pay extra for wi fi - does anyone else still do this? $395 per night - poor refelction on Mantra /Accor.

Dear Guest, We are sorry that we did not meet your expectations on this occasion. We have addressed your issue with the courtyard. This is generally cleaned and I have passed your comments onto the HSK team if this was overlooked. I do hope that your will return again so we can meet your expectations next time Kind Regards Guest Services

Excellent stay

Classificação TripAdvisor 5.0/5

kl790 Avaliação certificada TripAdvisor

I just spent 5 nights at the Mantra in Chatswood and couldn’t fault it. I was staying for work and it was convenient to the office, cafes and restaurants. Also close to a Woolworths Metro for a quick grocery shop and close to the train station. The room was spacious and clean and felt very safe coming home to at night. The air conditioning worked well and bed very comfortable and hot water perfect. The team at reception were friendly and whilst I didn’t expect a a room clean, it was done on day 4. All appliances were in good order and everything as expected. In fact I have decided to move my standard work hotel to the Mantra as it was way better than I expected.

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 299 comentários 9.5/10 Localização
  • 379 comentários 6.3/10 Quarto
  • 282 comentários 7.1/10 Serviço
  • 11 comentários 6.2/10 Wifi
  • 186 comentários 4.7/10 Limpeza
  • 69 comentários 3.6/10 Atmosfera
  • 42 comentários 4.1/10 Comida
  • 28 comentários 6.3/10 Centro de Bem-Estar/Spa

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