Mantra Chatswood 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.1/5 586 comentários

Mantra Chatswood - Image 1
Mantra Chatswood - Image 2
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10 Brown Street, 2067 CHATSWOOD, Austrália

Descrição

Extras do hotel

  • Dive into our 12 metre heated pool and relax in the spa

  • High speed wireless internet

  • Keep up your regular workout morning, afternoon or evening with out fully-equipped gymnasium

  • Get busy with modern conference and meeting facilities on-site

  • Enjoy the warm comfort of our sauna and steam room

Nossas acomodações

Estúdio

Studio

  • 2 pessoa, no máximo
  • 33 m² / 355 sq ft
  • Roupa de cama 1 x Cama(s) king size

Localização do hotel

Mantra Chatswood

10 Brown Street
2067 CHATSWOOD
Austrália

GPS:-33.796274, 151.179992

Telefone
Fax +61 2 9406 5599

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Propriedade 100% para não fumantes

Piscina

In town for business or leisure? Mantra Chatswood makes it easy for you to keep fit. Try out our 12 metre heated pool and relax in the spa.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.1/5  586 comentários

Classificação no TripAdvisor  3.6/5  1.311 comentários

Poor Value for Money!..

Classificação TripAdvisor 1.0/5

FrequentFlyer4269 Avaliação certificada TripAdvisor

Very poor experience. Unfortunately I couldn’t recommend this hotel/apartment and unfortunately poor value for money. Staff are friendly and helpful but unfortunately didn’t explain the essential thing to know about this hotel. No daily housekeeping unless you’re prepared to pay extra (this is not even mentioned on the Accor ALL App which was never mentioned at check in (found all this out when our room wasn’t serviced). No restaurant or breakfast available. Platinum Accor member - arranged a 12 noon check out which was confirmed at check in and only get a phone call at 11am on day of check out wanting to know why I didn’t check out at 10am. The pluses, very close to public transport, shopping, car park fee and well presented room.

Dear Frequent Flyer, Thank you for taking the time to share your feedback. We sincerely apologise that your stay did not meet your expectations. While we are pleased to hear that our staff were friendly and helpful, we regret the breakdown in communication regarding housekeeping and check-out arrangements. Please be assured that we will address these issues with our team to prevent similar occurrences in the future. As an eco-certified property, Mantra Chatswood is committed to Accor’s vision of reducing our carbon footprint for a greener future. As part of this commitment, stays of less than 7 days receive light housekeeping service upon request, while full-service housekeeping is available for longer stays or by prior arrangement. We apologise if this was not clearly communicated at check-in. I sincerely apologise for the disappointment you experienced regarding the restaurant and for any feelings of being undervalued as an Accor member. Please know that your loyalty and support mean a great deal to us. We have, on multiple occasions, advocated for the reopening of the restaurant and for enhanced services and facilities for our valued VIP members. We are always on your side and want to provide the best possible experience, but ultimately, such decisions rest with higher management. Please rest assured that we continue to raise these requests and do everything within our capacity to improve our offerings. We truly value your feedback and hope to have the opportunity to welcome you back and provide a stay that better reflects the standards you expect from Accor. Kind regards, Cedric Front Office Supervisor

2nd trip back in SYD within 12 mths

Classificação TripAdvisor 5.0/5

ranchoo Avaliação certificada TripAdvisor

This is the 2nd Mantra property that we've decided to check into, and we were not disappointed .... the 1st being @ Mantra 2 Bond Street. We were attended to by Beatriz and her team, and we were very thankful for the ease of checking in and out. Our stay was broken up into 2 cos we had to visit MELB in between but we were welcomed back with open arms upon our return ..... before returning to Singapore. What made Mantra Chatswood the perfect location for us was the access to Chatswood Metro & Trains, as well as the bus network. Getting around SYD was a breeze. In addition to which, it's opposite Chatswood Interchange and dining/shopping/supermarkets was so so easy. All in all we were very pleased with our stay @ Mantra Chatswood, and will not hesitate to return here for our future stays in SYD.

Dear Ranchoo Thank you for taking the time to share your fantastic experience at Mantra Chatswood! We are delighted to hear that this is your second stay with Mantra and that both our Chatswood and Bond Street properties met your expectations. Beatriz and the team will be thrilled to know they contributed to making your stay smooth and welcoming, especially during your return from Melbourne. We truly appreciate your kind words and your support, and we can’t wait to welcome you back on your next visit to Sydney. Safe travels back to Singapore, and we look forward to seeing you again soon! Warm regards Jasper Chiu Operation Manager

An honest review.

Classificação TripAdvisor 1.0/5

Ben O Negócios - Avaliação certificada TripAdvisor

Clearly the feedback provided in past posts hasn’t been acted upon and they don’t really care. I now read the responses with the standard ‘well do better, blah blah…’. Forget it. It’s just copy and paste. On entry to the room, there was a smell of old socks. It’s evident that their policy of ‘no housekeeping’ contributes to this. I only discovered this after returning from a day out on business to find towels not replenished. I’m tidy and don’t go to a hotel expecting to be cleaned after, but towels ? Where else do they go ? If I knew there was no housekeeping I wouldn’t have left them in the bathtub to be changed. No recognition of platinum status. No room upgrade. No ability to use welcome drink vouchers (which Accor pride themselves on). I do expect a response of ‘ you got a small bottle of wine?’…. as an Accor member, that’s given, as well as the drinks at the bar - It’s all part of the Accor experience. Oh and No breakfast… restaurant is closed for good. Wasn’t told that one either… When you’re a loyal Accor member, more is expected. I stayed at an ibis styles the week prior and that was a dream compared to this one.

Dear Ben O Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We truly value input from our loyal Accor members and sincerely apologize that your experience did not meet your expectations or the standards we strive to provide. Your loyalty as a Platinum member is greatly appreciated, and at Mantra, we make every effort to ensure our loyalty members feel recognized and valued. However, room upgrade is unfortunately subject to availability, and the welcome drink options vary depending on the property. However, we will review our current welcome drink offerings to better options to our loyalty guests. We regret that our housekeeping policy and the closure of our restaurant were not clearly communicated. Our housekeeping service and in-room amenities are available upon request, and our team is always happy to provide extra amenities as needed. We understand your frustration regarding the restaurant closure. This decision was made due to business reasons, and the restaurant will remain closed until further notice. We have updated the ALL app and our website to ensure this information is communicated clearly to all guests. We understand your disappointment, and it is disheartening to hear that these aspects of your stay fell short. Please rest assured that we are taking your feedback seriously and will follow up with our team to address these concerns comprehensively. Thank you once again for bringing this to our attention. I hope we will have the opportunity to provide you with the exceptional stay you deserve on your next visit. Warm regards Jasper Chiu Operation Manager

Nice one bedroom

Classificação TripAdvisor 4.0/5

TrueTraveller101 Viagem individual - Avaliação certificada TripAdvisor

I booked a one bedroom with full kitchen and washer and dryer. My room was a big corner one bedroom. Room is not serviced during my 4 nights stay but that is ok. Reception is nice. I also got an early check in and a bottle of wine as recognition of Accor Plus member.

Dear True Traveller101 Thank you for your feedback. It is lovely to hear that you enjoy your stay in Mantra Chatswood. Your kind word serves a motivation to our team, and we hope we are welcoming you back in the near future. Best regards Jasper Chiu Operation Manager

호텔에 불이낫는데 로비에 직원이없었다.

Classificação TripAdvisor 2.0/5

Seaside61883599214 Avaliação certificada TripAdvisor

불이낫는데 로비에 직원도없고, 방에 탄내때문에 잠을 못잣다. 체크아웃할때 말했는데 그냥 별일아니라는 식의 대응이였다.

Dear Guest Thank you for your feedback. I am disheartening to hear about your experience at the hotel. I understand how distressing it must have been to deal with the smoke in your room and not get a satisfactory response. Your safety and comfort should always be a priority. Our team member was assisting fire brigade for further investigation and was not able to stay at the desk during that time. Please accept our sincere apology. Should you consider staying with us again, please do not hesitate to reach out directly. Our team member will ensure you have a enjoyable stay. Warm regards Jasper Chiu Operation Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 297 comentários 9.6/10 Localização
  • 385 comentários 5.3/10 Quarto
  • 273 comentários 6.9/10 Serviço
  • 7 comentários 2.9/10 Wifi
  • 179 comentários 5/10 Conforto
  • 179 comentários 3.9/10 Limpeza
  • 97 comentários 4.5/10 Comodidades
  • 62 comentários 2.7/10 Atmosfera

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.