Mensagem informativa

Hotel Pullman Quay Grand Sydney Harbour 5 estrelas

Classificação clientes Avis 4.5/5 6.975 comentários

Hotel ALLSAFE. Aprovado

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Quarto 1

Número de pessoas
Idade das crianças

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Como funciona?
Accor Live Limitless

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+ 25 Serviços

Extras do hotel

  • Desfrute da vista do Jardim Botânico Real ou do Porto de Sydney da varanda de sua Suíte

  • Deque recreacional incluindo piscina, spa e academia com vista da Circular Quay

  • Desfrute de coquetéis de rum clássicos com um diferencial em nosso bar Hacienda Sydney

  • Com um ambiente de tirar o fôlego, desfrute de uma culinária sazonal moderna no restaurante Q

  • 3 espaços de reuniões flexíveis com área pré-evento com vista da Circular Quay

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in a partir das 14h00

Check out até as 11h00

Serviços pagos

Serviços e informações práticas
  • Check-in on-line
  • Wi-Fi/Acesso à internet
  • Estacionamento
  • Acessibilidade para pessoas com mobilidade reduzida
  • Serviço de babá mediante solicitaçãoServiços pagos
  • Hotel 100% não-fumante
  • Climatizado
  • SYDNEY INTL AIRPORTServiços pagos
  • Recepção aberta 24 horas por dia
  • Check-in antecipado/Late check-outServiços pagos
  • Lavagem a seco / Ferro de passarServiços pagos
  • Câmbio
  • Mensageiro
  • Concierge
Lazer e atividades
  • Piscina
  • AcademiaServiços pagos
  • Bem-estar
  • Serviço de babá mediante solicitaçãoServiços pagos
  • Excursões de barco (perto de)Serviços pagos
Alimentação
  • Café da manhãServiços pagos
  • 2 Restaurante(s)
  • 1 Bar(es)
  • Serviço de quarto
Serviços de negócios
  • 3 Sala(s) de reuniões
  • Business center de auto-atendimento
  • Serviço de cópia/impressão disponível

Localização do hotel

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 sydney
australia

Tel: +61292564000

Fax: (+61)2/92564040

Check-in a partir das 14h00

Check out até as 11h00

  • CIRCULAR QUAY :  VARIOUS CIRCULAR QUAY

  • De avião

    SYDNEY INTL AIRPORT A 16,7 km / 10,38 milhas - Transporte pagamento

  • De trem

    CIRCULAR QUAY A 0,4 km / 0,25 milhas

GPS:-33.860545, 151.213036

Nossas acomodações

Proporcionando suítes com acomodação luxuosa no coração de Sydney, o Pullman Quay Grand Sydney Harbour apresenta uma variedade de suítes de um e dois quartos com vista para o pitoresco Jardim Botânico Real ou ao vibrante Porto de Sydney e Circular Quay. Os hóspedes deste notável hotel em Sydney podem aproveitar inúmeras instalações excelentes, incluindo uma cozinha totalmente equipada, área de estar e jantar separadas, uma varanda privada, um luxuoso banheiro c/ banho de spa, Internet e área de trabalho.

Apartamento de 1 quarto com vista do jardim

Sala/quarto acessível
  • Número máximo de pessoas: 4
  • Vistas: Voltado para o jardim *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Cafeteira Nespresso
  • Instalações para fazer café/chá
  • Minibar

Apartamento deluxe de 1 quarto com cama king size e vista do jardim

  • Número máximo de pessoas: 4
  • Superfície: A partir de 80 / 861 sq ft
  • Vistas: Voltado para o jardim, Vista para o parque *

Sujeito à disponibilidade

Apartamento de 1 quarto com vista do porto

  • Número máximo de pessoas: 4
  • Vistas: Vista para o porto *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Cafeteira Nespresso
  • Instalações para fazer café/chá
  • Minibar

Apartamento deluxe de 1 quarto, cama king size e vista do porto

  • Número máximo de pessoas: 4
  • Superfície: A partir de 80 / 861 sq ft
  • Vistas: Vista para o porto *

Sujeito à disponibilidade

Apartamento de 2 quartos com vista do jardim

  • Número máximo de pessoas: 6
  • Vistas: Voltado para o jardim *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Cafeteira Nespresso
  • Instalações para fazer café/chá
  • Minibar

Apartamento deluxe de dois quartos com vista do jardim

  • Número máximo de pessoas: 6
  • Superfície: A partir de 120 / 1292 sq ft
  • Vistas: Vista para o parque, Voltado para o jardim *

Sujeito à disponibilidade

Apartamento de 2 quartos com vista do porto

  • Número máximo de pessoas: 6
  • Vistas: Vista para o porto *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Cafeteira Nespresso
  • Instalações para fazer café/chá
  • Minibar

Apartamento deluxe com 2 quartos king e vista para o porto

  • Número máximo de pessoas: 6
  • Superfície: A partir de 120 / 1292 sq ft
  • Vistas: Vista para o porto *

Sujeito à disponibilidade

Apartamentos

Nossos restaurantes e bares

Q DINING

Tipo de culinária: Gourmet

Inspirando-se na localização entre o Royal Botanic Gardens e o porto de Sydney, o Q Dining é "onde a terra encontra o mar". O moderno menu australiano se esforça para reconhecer os proprietários tradicionais da terra, com foco em produtos de origem local

Menu (PDF)

Almoço

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

17:00 - 21:30

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Hyde Hacienda Sydney

Tipo de culinária: Adega

Explore Hyde Hacienda Sydney Bar + Lounge's seductive signature cocktail list and premium beverage menu, while tantalising your taste buds with a variety of mouth-watering South American inspired eats designed to share set against the iconicSydney Harbour

Hyde Hacienda Sydney

Foto não contratual

Explore Hyde Hacienda Sydney Bar + Lounge seductive signature cocktail list and premium beverage menu, while tantalising your taste buds with a variety of mouth-watering South American inspired eats designed to share set against the iconic Sydney Harbour

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 3

  • Tamanho máximo: 170

  • Capacidade máxima: 120 pessoas

  • Capacidade máxima para banquete: 50 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Pullman Quay Grand Sydney Harbour

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.5/5

6.975 comentários

tripadvisor

Classificação no TripAdvisor 4.5/5

1.831 comentários

Superb Location & Great Service

Classificação TripAdvisor 5.0/5

ggisland 18/04/2021 Avaliação certificada TripAdvisor

The residence I've been longing to book and stay, which has met my expectation in all aspects. Service was great. Felt welcomed and valued during check-in and check-out. Thank you! Breakfast was still quite limited due to COVID restriction. The shower room door can't close seamlessly. Please fix.

Dear ggisland, Thank you for you feedback from your recent stay here with us at the Pullman Quay Grand. It is always a pleasure to receive positive feedback. We are very fortunate to be in such a great location and it is fantastic that you enjoyed such. Thank you for choosing to stay with us here and we hope to see you again soon. Sincerely, Steve Savic, General Manager.

Yet another wonderful Staycation in Sydney

Classificação TripAdvisor 5.0/5

parkerette 05/04/2021 Avaliação certificada TripAdvisor

We are always happy with our stay at Pullman Quay Grand. Breakfast was wonderful and the staff again out did themselves. We left our wallet in the room after check out and they promptly called us and had everything ready in a secure envelope when we called in the next day to pick it up. We stayed in a one bedroom executive harbour view room. It has all been refurbished and looks amazing. I stayed with a friend from out of town so we didn't share a bed. I slept on the fold out lounge. Can I just say that it was the most comfortable fold out lounge I have ever slept on. I had a wonderful nights sleep.

Dear parkerette, Thank you for you feedback from your recent stay here with us at the Pullman Quay Grand. We are very glad you enjoyed your time with us and your feedback serves as such an incredible encouragement to all our staff here at the hotel. We look forward to welcoming you back for another memorable experience. Sincerely, Steve Savic, General Manager.

Location

Classificação TripAdvisor 4.0/5

kymrichards55 13/03/2021 Avaliação certificada TripAdvisor

This is our favorite hotel so far on Circular Quay. Just leave your car in the underground parking & walk or public transport is so easy from this location.. Great restaurants on the promenade are virtually at the Quay entrance to the hotel. A short walk around Circular Quay takes you to The Rocks area & Argyle Street for yet more food & drinking venues also the best Patisserie (Le Renaissance) The East Asian restaurant is a short walk towards the Opera house for the best food lunch or dinner.

Dear kymrichards55, Thank you for your kind feedback. It is so lovely to hear you enjoy the fantastic location of the hotel and its spectacular surroundings. We hope to welcome you back some time soon. Sincerely, Steve Savic, General Manager.

Lovely weekend..

Classificação TripAdvisor 4.0/5

516office 10/03/2021 Avaliação certificada TripAdvisor

As polite & courteous as the staff were, as a Diamond status we were not advised of breakfast details, late check out or any additional details at check in. Basically we were given our room key and told where the lifts were. In saying that, the room was clean and beautifully appointed, loads of space with everything we needed. Location is second to none but at $699 per night for a park view, the value was definitely not there.

Dear 516office, Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please know that we appreciate and take all the feedback you provide on board and as a team we will work and reflect on areas needed. We hope that you are able to visit it in the future and that we are able to welcome you back to stay with us. Sincerely, Steve Savic, General Manager.

Great Stay

Classificação TripAdvisor 5.0/5

SJH2702 07/03/2021 Avaliação certificada TripAdvisor

Thoroughly enjoyed our stay here - an easy walk Circular Quay train station, ferry wharfs and light rail, it was only a few minutes further to reach Martin Place station. Besides being conveniently located to transport the Opera House & Botanic Gardens are just outside the door for you to explore. Meals in Hacienda Bar & Q Restaurant were enjoyable & well priced.

Dear SJH2702, We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. We are very fortunate to be in such a great location and it is fantastic that you enjoyed such. We hope we get the chance to welcome you back again in the future and we look forward to providing another wonderful experience at our hotel. Sincerely, Steve Savic, General Manager.

Weekend show stay in Sydney

Classificação TripAdvisor 4.0/5

Steve G 03/03/2021 Avaliação certificada TripAdvisor

Came down from country NSW to see a show with family. Location first rate, service first class, room furnishings just looking a little tired, but we had a great time and my grandson especially enjoyed the pool. When we arrived several electrical circuits in our suite were not functioning due to a tripped fuse/switch, rectified immediately upon reporting to reception.

Dear Steve G, Thank you for sharing your experience, we are delighted you enjoyed your time with us and we hope your next visit will be as pleasant and as memorable as the previous one. Sincerely, Steve Savic, General Manager..

Spacious, well appointed but starting to show its age.

Classificação TripAdvisor 4.0/5

DonandKathy51 01/03/2021 Avaliação certificada TripAdvisor

Check-in was easy and handled well by the efficient staff. We then went up to our room which was spacious, very well appointed but the carpet and furnishings were starting to show their age. The suite contained a laundry (washer and dryer), fully furnished kitchen and well stocked bar frig. Lounge area and a separate bedroom (also a work desk) bathroom with shower and spa bath complete with toiletries etc. Plenty of cupboard space, guest bathrobes and slippers. Breakfast in the dining room was delightful - overlooking Circular Quay and the Harbor Bridge -a beautiful outlook first thing in the morning. All in all our stay was most enjoyable and the staff were very pleasant and efficient. Would stay there again without hesitation.

Dear DonandKathy51, We are so glad to hear you enjoyed so many aspects of the Pullman Quay Grand Sydney Harbour. We have recently undergone the first half of our rooms refurbishment and would love to welcome you back in a Deluxe room so you may experience the difference. Thank you again for taking the time to leave your feedback it serves as a great encouragement to all our staff here. Kind regards, Steve Savic, General Manager

Great rooms & view

Classificação TripAdvisor 5.0/5

disturbed_groupie666 25/02/2021 Avaliação certificada TripAdvisor

My partner and I stayed here for a night with our 6 month old to celebrate 10 years together. We booked the 1 bedroom Harbour view apartment and loved it. The rooms are spacious and have everything you need. Balcony had views of the Harbour Bridge and the ferries. Pool was nice and location is great. There is also access to Circular Quay from the property without having to go via Macquarie St. We will hopefully be back.

Dear disturbed_groupie666, Thank you for such lovely feedback on your recent stay with us here at the Pullman Quay Grand Sydney Harbour. The level of service we continue to uphold is to encourage all guests to have a memorable experience with us. Thank you for choosing to stay with us here and we hope to see you again soon. Sincerely, Steve Savic, General Manager.

All great except the bed

Classificação TripAdvisor 4.0/5

nardcornish 14/01/2021 Avaliação certificada TripAdvisor

We stayed here on a great rate we had a lovely one bedroom apartment overlooking the park. It was lovely apart from the fact that all our emails etc said it was a king size bed and its was not it was a queen or double bed so we had a very uncomfortable sleep as we are big people and need a king size bed. I emailed management on our return about this but received no reply which was very disappointing. Don't think we will stay there again because of this. the other staff on reception were great

Dear nardcornish, Thank you for taking the time to comment on your stay at the Pullman Quay Grand Sydney Harbour. I do apologies for your disappointment regarding miscommunication in our department. We will take your feedback on board and hopefully welcome you back so you can notice improvement in this department. Thank you again for sharing your experience. Kind Regards, Steve Savic, General Manager

Very good

Classificação TripAdvisor 4.0/5

m0nasakr 12/01/2021 Avaliação certificada TripAdvisor

Our stay was beautiful we enjoyed the food, view and swimming pool was amazing , the staff was very friendly and helpful, room service was fast and friendly, we thank you for your service, looking forward to stay again in the future

Dear m0nasakr, We very much appreciate you taking the time to complete our online survey about your recent stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback and we are delighted to hear that you enjoyed your stay with us. We do look forward to providing you with another memorable experience on your next stay with us here in Sydney. Kind Regards, Steve Savic, General Manager

Weekend away

Classificação TripAdvisor 5.0/5

peterlaurel 18/11/2020 Avaliação certificada TripAdvisor

This motel was perfect for our first weekend away this year. Great location and service and our room was perfect. We had a wonderful view of the harbour and bridge just the ferry’s did wake us up in the morning.

Dear Peterlaurel, Thank you for your kind feedback. It is so lovely to hear you enjoy the fantastic location of the hotel and its spectacular surroundings. We hope to welcome you back some time soon. Sincerely, Steve Savic, General Manager.

Great view but

Classificação TripAdvisor 3.0/5

katehD65FL 14/11/2020 Avaliação certificada TripAdvisor

Our room had a balcony with a sensational view over the quay however the room was not clean. There was a really suspect stain on the carpet next to the bed, some weird deposit on the wall of the bathroom and glass on the balcony. Unfortunately I did not notice any of this on the evening I checked in as I was very tired. The following morning I brought it to management's attention and it would appear they knew about the carpet. To be fair they did offer to change rooms but we just wanted it cleaned. This did not happen. We threw a towel over it and stepped around it. Our choice but I don't understand why this room was even given to us in the first place. We are gold Accor members and that made no difference. Further we requested a late checkout and when pushed they gave us till 1pm however we had "security" knocking on our door at midday to question why we had not vacated the room. All in all the balcony with the great view wouldn't be enough to get me back.

Dear katehD65FL, Thank you very much for taking the time to provide some feedback on your recent stay. Clearly we have completely missed in a number of areas during your stay. Please accept my sincerest apology for all of the shortfalls you encountered, it is absolutely not the usual standard we pride ourselves on and it is most disheartening to read of your disappointment with your time with us. Since receiving your feedback, we have discussed your experience as a team and no doubt this is an opportunity to make some significant improvements to ensure this is an isolated incident and most definitely not standard. Kind Regards, Steve Savic, General Manager

Hello

Classificação TripAdvisor 4.0/5

thomaslucaswalker Business - 13/11/2020 Avaliação certificada TripAdvisor

Good property but no breakfast during the week first apartment was not renovated which was a surprise as the first time I stayed there the same room I paid for the same price was brilliantly renovated the second time I stayed there the room was old with old carpet and smaller TV which was totally different to my first experience

Dear thomaslucaswalker, Thank you for taking the time to leave us feedback from your stay with us here at the Pullman Quay Grand Sydney Harbour. We are glad you enjoyed our property. unfortunately we are not fully functional at the current stage due to Covid-19, but we are opening our food and beverage facilities gradually. In regards to your feedback about your room type, please kindly contact our reservation department for the future stay and we make sure you will book one of our newly refurbished deluxe room. Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Steve Savic, General Manager

Enjoyable stay

Classificação TripAdvisor 4.0/5

Paul B 13/11/2020 Avaliação certificada TripAdvisor

We stayed for 2 nights at the Quay Grand last week and were very pleased with our choice. Although our harbour view room was still one of the rooms to be upgraded and was quite shabby in parts our overall expectations were more than met. With a wonderful view, decent sized balcony and very well laid out room, we were very happy with our choice. In a front row position on Circular Quay how much time do you need to spend in your room? Disappointed about no breakfast service and the restaurant being closed but under the present restrictions we understood the decision. The downside was the Hacienda bar. We went there for an afternoon drink last Sunday and were confronted by a loud noisy atmosphere. Although there was a scan sign in at the door there was no one policing it and people just walked in and out. When we arrived at about 5.30 we were told we would only be allowed in for one drink as last drinks were being served. While we were finishing our "last drink" we observed several large groups still being served. Also there was no policing of people staying in their seats. I assume that the Hacienda would be on a separate lease, but it would be better for the hotel to have their own bar area. But overall we enjoyed our stay and would compliment all the staff we met with their professionalism and service.

Dear Paul B, Thanks so much for taking the time to write your post on Trip Advisor. Overall it was pleasing to read about your room experience and I’m pleased to let you know that the bulk of our rooms are now fully refurbished which I’m sure will address your product feedback. In terms of your bar feedback we take this aspect very seriously. All of our staff are trained in the highest levels of Covid best practice; we adhere to our requirements around Covid marshals and also maintain a rigorous cleaning schedule particularly between seatings. We have regular inspections by external parties to manage all aspects of our Covid safe plans. Our large groups are generally on a package hence the service you witnessed but they to where told of the last drinks message. Again we really appreciate your feedback and overall seem to enjoy your stay with us. Regards Steve Savic General Manager

Sydney getaway

Classificação TripAdvisor 5.0/5

PortoMacDonaldo 04/10/2020 Avaliação certificada TripAdvisor

Beautiful view as expected. Well set out apartment. Valet parking went smoothly. Location unbeatable. Only negative was that breakfast area was too cold! All in all and exceptional property, have booked again for later this year.

Dear PortoMacDonaldo, Thank you for your recent feedback. We are so happy to hear that you enjoyed the views from your own private balcony in your suite. They really are breathtaking. We hope we get the chance to welcome you back again in the future and we look forward to providing another wonderful experience at our hotel. Kind Regards, Steve Savic, General Manager

I am so disgusted by this hotel - i will seriously reconsider ever staying in ACCOR Hotels ever again

Classificação TripAdvisor 1.0/5

cruiseh 27/09/2020 Avaliação certificada TripAdvisor

SO before check in i had advised that it was my 50th Birthday during my stay. I am a gold member and subject to room availability an upgrade is applicable, I have never had to ask before, but as I was assigned to the garden view room I did ask if we had received an upgrade, she checked on the computer and there was no available rooms for the first night but was on the 2nd and 3rd night, so I checked that's complimentary being a gold member? She looked at me and said "there is no room upgrades on your status level. so If you want an upgrade the fee of $200 per night applies" I replied to look at the Accor site and look it up, which she did a search on there website and said "oh my mistake you are eligible for a complimentary room upgrade when available. But again nothing for tonight and we will see what we can do for tomorrow. I then replied if I had of known this I would have stayed at the Pier one where I would have got upgraded to a harbour suite with Balcony. She was then able to confirm that we would get an upgrade for the 2nd and 3rd night. Now heres where it gets interesting! I came back to the room and had my evening cigarette out on the balcony before bed - now I know its non smoking inside so I smoke a nicotine free E-Cigarette outside when in this situation, the following morning I went down to reception and said we were going out for the day and that we were getting our room upgraded, the man on reception looked down at me and said - you were smoking on the balcony last night - the lady who lives upstairs has severe allergies and she almost got rushed to hospital last night. THE HOTEL IS NON SMOKING, I replied I was never told the hotel was non smoking on check in - normally when outside there will be a sign or sticker if they are really strict. its also on my profile that I prefer a smoking room, so if you have someone checking in who is a smoker and then someone who lives above the hotel would you not tell the guest the whole hotel is NON smoking - including the balconies. I was treated like such garbage by this manager that my partner couldn't believe the way I was being treated - he said did you commit murder because that's the way he spoke to you, it totally ruined my 50th Birthday stay, every time I walked through the lobby I dreaded running into that man again. PS the dirty socks left behind was by previous guests was disgusting. The cake given by the hotel was also not transferred to the new room. Ruth at reception was lovely though!

Dear Cruise H, Thank you for taking the time to write your post on Trip Advisor and thank you for your Accor loyalty. In terms of complimentary upgrades you are correct your member status entitles you to this and again you are correct that it is based on availability. On the first evening we simply did not have harbour view rooms available hence the move on the subsequent evenings, I trust all other member benefits where received and that the hotel amenities sent up acknowledging your birthday where enjoyed. In terms of smoking I simply cannot and in 2020 will not condone this and simply brush it aside. Smoking in any Australian hotel including balconies has been a thing of the past for many years, not having a sticker on the balcony does not change this. There is clear signage in all rooms that the hotel is 100% non smoking. The video evidence and pictures taken by the concerned resident clearly show a normal cigarette being smoked, their health concerns are real and I will always put health and safety above all else. I am extremely sorry that addressing a health concern offended you, it was not intended however I hope you can appreciate my position and my role in looking after the health and wellbeing of all residents and guests. Thank you again. Kind Regards Steve Savic

Friends

Classificação TripAdvisor 5.0/5

jodiemurph4 26/08/2020 Avaliação certificada TripAdvisor

Friends for over 30 years a great get together The view was amazing and service was fantastic the whole experience was amazing. Will definitely be staying there again. The restaurants surrounding was good. And the Bar was beautiful. ❤️👌🏿🍷🥃🥂🍾

Dear jodiemurph4, Thank you for your review. It is wonderful to hear that you had a fantastic experience here at the Pullman Quay Grand Sydney Harbour. We are so glad to hear you enjoyed the fantastic location of the hotel and its spectacular surroundings. We hope to welcome you back some time soon. Sincerely, Steve Savic, General Manager

Amazing

Classificação TripAdvisor 5.0/5

Banana1177 25/08/2020 Avaliação certificada TripAdvisor

Staff were super friendly. The room -deluxe 1 bdr harbour view, was stunning! We got surprise chocolates and champagne sent up to the room for my bday. The staff went above and beyond. Best birthday ever!

Dear Annabanovac, Thank you for your kind feedback. It is so lovely to hear you enjoy the fantastic location of the hotel and its spectacular surroundings. We hope to welcome you back some time soon. Sincerely, Steve Savic, General Manager.

Date night

Classificação TripAdvisor 5.0/5

cntr_ 22/07/2020 Avaliação certificada TripAdvisor

Fantastic room (501)- clean, great views Hotel very central to everything in the city ie ferry,tram,train also bars and restaurants Staff friendly and efficient Booking 2 nights in November for birthday celebrations

Dear cntr_, It is wonderful to hear that you had a fantastic experience here at the Pullman Quay Grand Sydney Harbour. As a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience we are delighted you enjoyed your time with us, and we hope your next visit will be as pleasant and as memorable as the previous one. Sincerely, Steve Savic, General Manager..

July 2020 stay

Classificação TripAdvisor 5.0/5

Todd0sborne 16/07/2020 Avaliação certificada TripAdvisor

The room was great (renovated one) and the food quality was good. Our Botanical Garden room was great. Much better than expected. Unfortunately the service was quite poor on many levels. Breakfast was served in the bar. Low foot stools as seating and bar tables. Very uncomfortable. I can't see why breakfast wasn't served in the restaurant on proper chairs and tables. We have been charged for items we haven't purchased and on several occasions. New charges keep appearing on our credit cards even 2 days after we checked out. I'm about query some of these stray bottles of wine, vodka and breakfast charges. Great stay, however, it puts a bad taste in your mouth when the hotel has free run of your credit card and charges all sorts of items to it.

Dear Todd0sborne, Thank you for your kind feedback. It is so lovely to hear you enjoy the fantastic location of the hotel and its spectacular surroundings. I apologise for the issues you experienced for your billing, I have spoken with the team and these have been rectified. We hope to welcome you back some time soon. Sincerely, Steve Savic, General Manager..

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