Pullman Quay Grand Sydney Harbour 5 estrelas

The jewels in the crown of the Pullman are the rooms with harbour bridge views. Nice to enjoy a wine on the balcony in the late afternoon sun and watch a cruise ship depart. Unfortunately, the gloss was taken off our stay but for some minor issues. On some of the nights we stayed the cost was over $900 a night. High standards are expected for such a price and they were not always there. For example, I reported one of the appliances as not working on the day we arrived. It had not been fixed by the time we left several days later. Tea and coffee were not always being refreshed daily. These are just two examples of several. No doubt the Pullman is having difficulty attracting staff like a lot of the hospitality industry. But it needs to put more money into staff training. With room rates of $900+ a night it should be able to afford it.

The hotel had what we sought. Location near ferries, trains and tram. Views of the Bridge and Harbour that exceeded expectations. Floorplan for our family (2 bedroom, 2 bathroom). In unit laundry was small but got the job done. Breakfast in Q Dining (see separate review) was a great way to start each day. When we returned after several days for a second short stay it felt really great to be back.

Unbeatable views, definitely worth the harbour view - should we return to Sydney we will 100% book again! Most staff are wonderful. Not sure the bathroom was cleaned for our arrival as there were hairs on the floor (not nice hairs!) and the soaps etc were the previous guests (half full and left in the shower), only 3 towels for 4 of us and only one pillow for 2 people on the sofa bed but a quick wipe over in the bathroom from me sorted my fears and asked reception for a towel and pillow who were very obliging (although the guy who dropped them to our room literally grunted at me). This could’ve been partly our fault as we arrived early and the staff kindly allowed us to check in early - perhaps a room check was missed in order to get us in early, we get it. If we return we’ll remember to bring more clothing choices as we’re relaxed and only brought flip flops - I really wanted to try the tasting menu in the restaurant but no thongs of course, silly me! It was great having the kitchen so we felt we had a choice about what to do food wise, although we didn’t really use it other than to store wine and to make tea/coffee. Breakfast was fantastic!!! Would defo return!

What a perfect spot to spend a few weeks in Sydney. We are used to staying in the best hotels, but we need a long term stay place where we could have a kitchen, laundry, and some good space, ideally a separate bedroom. We were lucky enough to book the Pullman Grand Quay, where the staff could not do enough for us—they really went out of their way to be helpful and get us settled. We were here for a wedding and so we had a lot of clothes for the whole weekend—way too much for the small bedroom closet. No problem at the Pullman! Up came a garment rack and a small chest of drawers. No request is too small or too large and the stuff is just nice, especially David the manager who helped us when we first arrived. The food in the restaurant is pretty good, and the location—well, it’s simply sensational! It doesn’t get better than this. We highly recommend this hotel for any long stay—not bad for a short one, too! Great team, great spot, great hotel! I’m sorry we have to leave in a few days! 😳

Great Location for Circular Quay and the Opera House. Very nice 2 bedroom apartments. Modern and clean with everything you need for a welcoming stay. Nespresso machine and coffee pods provided. Good facilities such as pool and spa. Not inexpensive, however, you are also paying for the location.