Sebel Quay West Suites Sydney 5 estrelas

Classificação clientes Avis 4.5/5 5.082 comentários

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Quarto 1

Número de pessoas
Idade das crianças

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+ 18 Serviços

Extras do hotel

  • Deque de recreação com piscina, spa, sauna, academia e solário com vista espetacular

  • Harrington Restaurant and Bar

  • Acesso à Internet

  • Todos os apartamentos têm área de estar e de jantar separadas

  • Vista dos apartamentos tanto da cidade quanto do Porto de Sydney

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in a partir das 14h00

Check out até as 10h00

Serviços pagos

Serviços e informações práticas
  • Check-in on-line
  • Wi-Fi/Acesso à internet
  • Estacionamento
  • Acesso para cadeiras
  • Climatizado
  • SYDNEY INTL AIRPORTServiços pagos
  • Recepção aberta 24 horas por dia
  • Lavagem a seco / Ferro de passarServiços pagos
  • Câmbio
  • Mensageiro
  • Concierge
Lazer e atividades
  • Piscina
  • AcademiaServiços pagos
  • Bem-estar
Alimentação
  • 1 Restaurante(s)
  • 1 Bar(es)
  • Serviço de quarto
Mensagem informativa

Localização do hotel

Sebel Quay West Suites Sydney

98 Gloucester Street
The Rocks
2000 sydney
australia

Tel: +61292406000

Fax: (+61)292406060

Check-in a partir das 14h00

Check out até as 10h00

  • De avião

    SYDNEY INTL AIRPORT A 17,4 km / 10,81 milhas - Transporte pagamento

  • De trem

    CIRCULAR QUAY A 0,8 km / 0,5 milhas

Nossas acomodações

Com variedade de elegantes suítes de um e dois quartos no coração da cidade, o Quay West Suites Sydney oferece um excelente lar longe de casa para quem viaja a negócios e a lazer. As suítes deste hotel excepcional em Sydney têm tudo o que você precisa Para uma estadia relaxante com cozinha totalmente equipada, lavanderia, lounge e área de refeição separados, banheiro luxuoso e moderno e quarto separado. Os hóspedes podem apreciar vistas espetaculares do porto ou do deslumbrante horizonte de Sydney.

Cobertura com 2 quartos, com vista para a cidade

  • Número máximo de pessoas: 6
  • Superfície: A partir de 140 / 1507 sq ft
  • Vistas: Vista para o porto, Voltado para a cidade *

* Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Roupão de banho
  • Instalações para fazer café/chá
  • Minibar

Apartamento com 3 quartos, vista do porto

  • Número máximo de pessoas: 6
  • Superfície: A partir de 140 / 1507 sq ft
  • Vistas: Vista para o porto *

* Sujeito à disponibilidade

  • Roupão de banho
Coberturas

Nossos restaurantes e bares

THE QUARTIER BISTRO & BAR

Tipo de culinária: Francês

O restaurante Harrington, localizado no mezanino no Quay West Suites Sydney, oferece uma experiência de refeição tranquila. Desfrute de uma refeição com estilo em um ambiente casual, ideal para café da manhã e jantar.

Jantar

17:30 - 21:00

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

The Quartier Bar

Foto não contratual

Adjacent to The Quartier Restaurant

Avaliações dos nossos hóspedes para
Sebel Quay West Suites Sydney

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.5/5

5.082 comentários

tripadvisor

Classificação no TripAdvisor 4.5/5

1.668 comentários

2020 Certificado de Excelência Trip Advisor
Certificado de excelência 2020

Wonderful staycation in Sydney

Classificação TripAdvisor 5.0/5

vs1602 01/04/2021 Avaliação certificada TripAdvisor

The whole family had a wonderful weekend away. We had 3 x 1 bedroom apartments and enjoyed the facilities on offer, the apartments were clean and spacious, the staff were exceptional and the dining experience was great. All in a great location on Sydney Harbour. Highly recommended a stay at The Sebel Quay West.

Dear Curious511018, Thank you for your great review and choosing to stay with us at the Sebel Quay West Suites Sydney for your group booking. We are pleased you all enjoyed your rooms and the time together. We look forward to welcoming you back again in the very near future. Kind Regards, James Ferguson General Manager

Great weekend inspite of the Rain

Classificação TripAdvisor 5.0/5

tinlids 25/03/2021 Avaliação certificada TripAdvisor

From the time we arrived until the time that we left, we felt all the staff were friendly and accommodating. The view from our room of the harbour was spectacular. Our weekend was full of torrential rain all weekend however this did not stop us from utilising the pool and spa area. We dined in the restaurant and had breakfast each morning and each meal was tasty. We also enjoyed our time in the bar.

Dar tinlids, Thank you for your review and outstanding comments on the service you received from the team during yoour stay at The Sebel Quay West Suites Sydney. We appreciate your feedback and hope to see you return soon to stay in the very near future. Kind Regards, James Ferguson General Manager

3 Bedroom Penthouse

Classificação TripAdvisor 4.0/5

stsakmakis 17/03/2021 Avaliação certificada TripAdvisor

Overall hotel in perfect location within walking distance to the harbour. Staff were friendly and attended our needs. However we stayed in the 3 bedroom penthouse and furniture is quite outdated and needs replacing. Room was huge spacious with amazing views of the harbour with old furniture. Room definitely needs an upgrade.

Dear stsakmakis, Thank you for your review and choosing to stay with us at The Sebel Quay West Suites Sydney for your recent visit to the area. We are pleased to advise that the 3 bedroom Penthouse is scheduled to be refurbished in May this year and we hope you will look to reserve this again when you are travelling to the area. Kind Regards, James Ferguson General Manager

Very clean and spacious, high quality hotel

Classificação TripAdvisor 5.0/5

Plu B 15/03/2021 Avaliação certificada TripAdvisor

This hotel is of a very high quality and our room was extremely clean and modern. The location is good and close to a lot of services. Swimming pool is very nice with magnificent views. Will be staying here again when in Sydney next time.

Dear Plu B, Thank you for your great review and feedback from your stay with us at The Sebel Quay West Suites Sydney. We are pleased to hear our location was perfect for your needs and look forward to welcoming you back again when you are next travelling to the area. Kind Regards, James Ferguson General Manager

Great views and good services

Classificação TripAdvisor 5.0/5

pchen11 31/01/2021 Avaliação certificada TripAdvisor

We have had one night stayed in The sebel Quay West Suites Sydney during Australian Day. The room has really nice views to the Sydney Harbure Bridge and Opera House. Also the equipements in the room have been renovated. We felt much comfortable. The staffs are freindly and nice.

Dear pchen11, Thank you for providing feedback following your stay with us at The Sebel Quay West Suites Sydney. The team and I are thrilled to read you enjoyed your stay with us over Australia Day and were able to enjoy a newly refurbished rooms. We look forward to welcoming you back again in the near future for another enjoyable visit. Kind Regards, James Ferguson General Manager

Nice property however service was a little lacking

Classificação TripAdvisor 3.0/5

mrrouter13 28/01/2021 Avaliação certificada TripAdvisor

Everything was fine, location, room price etc however on the second day our ceiling starting leaking (from air con condensation) After calling reception they advised they'd send someone. A maintenance guy arrived, threw some towels over the wet carpet & left. I called reception & advised that I wanted to be moved to another room. They then tried to move us into a smaller room with worse views, despite the hotel being empty. I complained & they upgraded us to a marginally better room. I've stayed at lesser hotels before where I've been offered dinners, great upgrades for any inconvenience, at the sebel they treated us like WE were the inconvenience. Pretty poor service for a supposed 5 star hotel.

Dear mrrouter13, Thank you for providing feedback following your stay with us at The Sebel Quay West Suites Sydney. We apologise for the issues you encountered with your stay and the way in which is was dealt with from the team. Our priority for all our guests is to have an outstanding stay and to handle any issues as seamless as possible and to ensure our guests are comfortable. Your feedback has allowed us the opportunity to retrain the team on some of the areas you have raised. it is our hope you will consider staying with us again when you are next traveling to the area, so we can show you the level of service and standards we uphold. Kind Regards, James Ferguson General Manager

Amazing location ans views

Classificação TripAdvisor 5.0/5

Amanda K 27/01/2021 Avaliação certificada TripAdvisor

From start to finish this was a great place to stay. Right in the Rocks so walking everywhere was great. Staff attentive and courteous. Suite was nice and spacious, comfortable king bed, great shower, comfortable couch and great views of the Harbour Bridge and Barangaroo. Watching the boats on the harbour was fun- who knew! Kitchen was well supplied if you wanted to cook, but so many choices available we did not need this.

Dear Amanda K, Thank you for your review and feedback following your stay at The Sebel Quay West Suites Sydney. We are pleased every aspect was enjoyed by yourself during your stay from our centralised location to the stunning views in the comfort of your Apartment lounge area. The team and I hope to see you return to us again in the very near future for another enjoyable visit. Kind Regards, James Ferguson General Manager

Harbour Views for Days

Classificação TripAdvisor 5.0/5

tracymillward 24/01/2021 Avaliação certificada TripAdvisor

From the time we walked into the Sebel we were impressed. All staff were professional and friendly. Our stay was for our 13 year old daughter and her 2 friends, the looks on their faces when we walked into our apartment is something I won't forget. We knew there would be harbour views, but were not expecting the amazing views we had. Also, the staff provided a lovely card and sweets for her birthday which she was very excited about. I would definitely recommend.

Dear tracymillward, Thank you for your review and choosing to stay with us at The Sebel Quay West Suites Sydney for your recent visit to the area. The team and I are pleased you enjoyed your stay and that your daughter and her friends were particularly impressed with the view and that this was a highlight from our stay. Thank you again for choosing to stay with us and we look forward to seeing your return to us again in the near future kind Regards, James Ferguson General Manager

All great except for one thing

Classificação TripAdvisor 4.0/5

nardcornish 21/01/2021 Avaliação certificada TripAdvisor

I am a person with limited mobility so this apartment was great. Lets start with the most spectacular views. Full dining area, good size kitchen (could do with a coffee machine). 2 smallish bedrooms with king size beds very comfortable, A lounge area and two bathrooms. the shower is a struggle at my size. Now the one thing, the pool is very disabled friendly to get into however you need to walk 25 steps on slippery tiles to get there. this makes absolutely no sense. As a result I wouldn't stay here again. What's the point if I can't use the pool

Dear nardcornish, Thank you for your review and feedback following your recent stay with us at the Sebel Quay West Suites Sydney. We are pleased that your stay was enjoyable and we were able to accommodate all your needs in terms of the room layout and amenities. The team are able to offer further assistance to those with limited availability by accessing a separate area of the Recreation Deck to avoid the steps. The team and I hope to see you return to us again in the very near future. Kind Regards, James Ferguson General Manager

Hospitality at its best

Classificação TripAdvisor 5.0/5

A3720CYsonia 06/01/2021 Avaliação certificada TripAdvisor

Brilliant stay once again at Sebel with wonderful staff who are motivated to assist at all times. Special mention to Josh, Prakash and Sajal who ensured that our stay was brilliant. We had issues with the dishwasher and the rooms were changed the next day with no issue at all.

Dear A3720CYsonia, Thank you for your review and for choosing to stay with us at The Sebel Quay West Suites Sydney for your recent visit to the area. We truly value the comments and kind words regarding the staff and service received, this has been passed on to those mentioned and will be met with appreciation. It is wonderful to see you had such a great experience with us and that the issue with the dishwasher was noted and we were able to room move you. We look forward to welcoming you and your family back again soon for another enjoyable visit. Kind Regards, James Ferguson General Manager

All Excellent Except for Accidental Double Charging for Suite

Classificação TripAdvisor 5.0/5

leannecunneen 04/01/2021 Avaliação certificada TripAdvisor

Wonderful experience diminished by being told on check out that Sebel Quay West Accidentally took the almost $1700.00 booking fee TWICE! Not a small sum, this caused a lot of anxiety in relation to becoming seriously overdrawn. At the end of the month with bills due and further travel commitments pending, this was a serious issue for us! A little disappointed it took almost half an hour to see a manager, and from a customer care point of view, felt that our situation wasn't truly appreciated. After discussion with the manager we were given some of the refund by cash and the balance as bank transfer. Unfortunately this put us in a situation where we were carrying a sizeable sum of cash to be deposited at our Building Society, which unfortunately does not have a Sydney Branch. Some places would not take this cash because of COVID, meaning we had to again use the possibly overdrawn account. Also the delay in our ability to deposit the cash delayed fixing up our bank account balance. Stress, stress, stress! We feel as if Sebel's mistake became our problem and they didn't really care about the inconvenience and stress caused. After the service we enjoyed during our stay, we were so disappointed that client satisfaction seemed no longer their goal the moment we checked out. They were not proactive in their assistance. We are still awaiting the promised follow up phone call to check the eft refund all received. Great Service, Terrible Guest Relations!

Dear leannecunneen, Thank you for your review and for your choice to stay with us at The Sebel Quay West Suites Sydney just prior to the New Year. We again profusely apologise for the double charge of accommodation, when you booked and again on arrival. We appreciate the situation this put you in and are glad we were able to provide you a interim solution on the day. The issue that occurred has led us to re training our staff on aspects of our Check in process and this will continue until we are confident all are proficient on the prepayment processes. We again sincerely apologise for this error and do hope you will consider staying with us again should your travels bring you back to the area. Kind Regards, James Ferguson General Manager

Quality

Classificação TripAdvisor 4.0/5

paulineryan2020 Business - 14/12/2020 Avaliação certificada TripAdvisor

This is a quality property. Older in decor but it has everything you need. Well equipped kitchen including 2 bar fridges! A bathroom that not only has a lovely bath tub but storage! The bedroom is a good size with actual working curtains. The lounge dining area is very comfortable. The location is excellent for a stroll to The Rocks, Circular Quay, the city shops and restaurants. There are plenty in walking distance. The staff are friendly and helpful. The apartment is always spotless when you return. The room service restaurant food is not stunning but it is good quality and very tasty. If you don’t want the four walls of a hotel room for more than a couple of nights and the option to get in a few groceries for breakfast and dinner, this is an excellent option in many ways.

Dear paulineryan2020, Thank you for your review and choosing to stay at The Sebel Quay West for your visit to the area. We are thrilled that every aspect of your stay with us was enjoyed and exceeded your expectations. The team and I look forward to welcoming you back soon for another enjoyable visit. Kind Regards, James Ferguson General Manager

Best Hotel Staycation!!

Classificação TripAdvisor 5.0/5

taniatuxford 26/11/2020 Avaliação certificada TripAdvisor

We celebrated my partners birthday and had an exceptional stay! Service is outstanding. Breakfast is first class - room service go above and beyond! View can not be between from every window. We can’t wait to return.... SOON.

Dear taniatuxford, Thank you for your great review and feedback from your recent stay with us at The Sebel Quay West Suites Sydney. We are beyond thrilled to read that you had an outstanding 'staycation' with us. Your great comments have been passed on for the team to enjoy and we all look forward to welcoming you and your partner back when you return to us. Kind Regards, James Ferguson General Manager

November City Stay

Classificação TripAdvisor 5.0/5

Trip313357 26/11/2020 Avaliação certificada TripAdvisor

Amazing spot and we had great views of the harbour, and all the staff were very friendly and helpful to our needs Hotel was within walking distance to loads of restaurants and circular quay The only problem was no food was available on the Sunday night but it is totally understandable with covid rules and regulations

Dear Trip313357, Thank you for your review. We are thrilled you enjoyed your stay with us at The Sebel Quay West and that every aspect of your stay was enjoyed. The team and I look forward to welcoming you back again in the very near future for another great stay. Kind Regards, James Ferguson General Manager

Good location

Classificação TripAdvisor 4.0/5

liuxuechun18 19/11/2020 Avaliação certificada TripAdvisor

The place was in a great location, close to everything. However it is a bit noisy at times, the room are very close to each other, the privacy is not very good. Otherwise the room is clean any tidy, need to have more pillow option if possible. Thank you

Dear liuxuechun18, Thank you for your review and feedback following your stay with us at The Sebel Quay West Suites Sydney. We appreciate your choice to stay with us for your visit to the area and your comments on the noise you experienced during your stay. We hope to be able to welcome you back again soon for another enjoyable visit. Kind Regards, James Ferguson General Manager

Great Views

Classificação TripAdvisor 4.0/5

JKW2350 Business - 09/11/2020 Avaliação certificada TripAdvisor

Great location, close to Circular Quay and Wynyard. Easy walk to Opera House. Only criticism was there was nowhere to eat at the hotel. Rate advertised that breakfast was included. received two drink vouchers to compensate (used on water). No welcome drink or gift for platinum members.

Dear JKW2350, Thank you for your great review and feedback from your recent stay with us. We are pleased our location was perfectly suited for your needs. We apoligise our Food & Beverage offerings were not available for the dates of your stay and are pleased you were able to use your welcome drink vouchers on a minibar item, given the Restaurant was closed. The team and I look forward to welcoming you back again in the very near future. Kind Regards, James Ferguson General Manager

25years celebration

Classificação TripAdvisor 3.0/5

andy19682020 05/11/2020 Avaliação certificada TripAdvisor

Spent honeymoon here 25 years ago and was less than impressed on weekend . Room was not serviced , incorrect billing , requests for assistance and extra supplies never came . Even the remotes were missing . Don’t like to right negative post but you can imagine the wife’s comments . I love the Accor brand hopefully a one off

Dear andy19682020, Thank you for choosing to stay with us at The Sebel Quay West Suites Sydney. We apologise for the inconsistencies in our offerings at the hotel and that your experience was not as we strive to achieve for such a special occasion. Your feedback has been passed onto our Management team for further review and follow up. We do hope to see you return to us again in the very near future when travelling to the area. Kind Regards, James Ferguson General Manager

Outstanding Stay

Classificação TripAdvisor 5.0/5

djloaf2020 02/11/2020 Avaliação certificada TripAdvisor

Really enjoyed our night at The Sebel Quay West Suites Sydney. Room was excellent and view was to die for. Staff very helpful with a few special requests we made. Loved the proximity to Circular Quay and the Bridge, there are a multitude of brilliant destinations within about 2km. We felt fresh sorrow for the Australian tourism industry, some of the best locations and venues around the harbour were deserted on what was a magnificent day. We would highly encourage Australians to get out and about, both from the point of view of the international tourists not being there so it is a quiet time to see the local beauty but also these folks need our support through these challenging times. We will definitely be back, thanks a million :)

Dear djloaf2020, Thank you for your great review following your time with us at the Sebel Quay West Suites Sydney. We are thrilled to read that your stay was outstanding in every area and it is great to hear that you are supporting local beauty and tourism by having your own staycation. We are so thankful for your support. The team and I look forward to being able to welcome you back for another enjoyable stay in the very near future. Kind Regards, James Ferguson General Manager

Welcome return to a less crowded Sydney

Classificação TripAdvisor 4.0/5

553kendallp 27/10/2020 Avaliação certificada TripAdvisor

We were wondering how a stay in Sydney would be now in Covid times. Turns out the lack of crowds was very much a positive. We adjusted our stay to open spaces like the delightful Botanical Gardens with an Aboriginal Heritage walk and a cafe visit and general wander through the grounds. Café Sydney visit was well worth the dining experience and the views and great service.

Dear 553kendallp, Thank you for your review following your stay with us at the Sebel Quay West Suites Sydney. We are thrilled to hear that you made the most of your time in Sydney with some of the best attractions around the area. We hope to see you return to us when you are next travelling to the area for an equally enjoyable time. Kind Regards, James Ferguson General Manager

terrific place to stay

Classificação TripAdvisor 5.0/5

Margaret W 23/09/2020 Avaliação certificada TripAdvisor

would highly recommend this place great position close walking distance to everything staff were fantastic very helpful and the place was really clean breakfast and the coffee was superb would definitely book again t

Dear Margaret W, Thank you for your review and choosing to stay with us at The Sebel Quay West Suites Sydney. We are thrilled you have left your time with us knowing you will stay with us again when travelling to the area. The team and I look forward to welcoming you back then. Kind Regards, James Ferguson General Manager

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