Mantra Chatswood

The room was not ready when we checked in. Apparently, the hotel management did not read or relay my message to the housekeeping folks. The hotel is well-located though. It's the first time I have experienced this not-so-pleasant with an Accor group hotel.

We reported that there's a dryer in the room, but there's no washing machine. The morning receptionist provided access to use the washing machine from one of the out of service room. I tried to access the room later in the evening, but the key didn't work. I have to made trips multiple times to the receptionist to explained what happened, very very inconvenience. the evening Receptionist showed very poor customer service and seems did not know what to do.

Booked this hotel as part of my Accor plus membership. I had been hounded for days by a sales woman to pick up this membership however when we got to the hotel and shown our membership card an eyelid was not battered. We were not offered any of the benefits and when asked we were told sorry there is no longer a restaurant or bar here Exactly the same happened at the hotel we were transferred to after the fire.We had to request the daily room service (advertised as daily on the Accor site +) due to staffing restrictions they said this was not possible. (Accor please change your advertising to adjust peoples expectations). On first appearance is the room was very clean it was an exceptional size and we enjoyed the Chatswood area discovering the various restaurants close to all transport. The pool was lovely. However the bedlinen had holes in it the dishwasher was filthy to the point that we didn’t use it as was the oven. However this all faded into insignificance After there was a fire and we were all evacuated and moved to other hotels. The staff managed the crisis in a professional manner and Organised alternative accommodation (although not what we would’ve chosen ourselves) it was sorted with ease including offer of taxis. We had similar issues at the hotel we moved to including no restaurant no availability for breakfast no automatic room service. Definitely a family break full of unexpected adventure. Mantra handled the crisis well but they definitely need to work on the Accor plus program and what they advertise as included in their rooms rates and rewards program membership.

This was my second stay in Mantra Chatswood, and I picked it again for it's convenient location close to Chatswood Train Station and the extensive food options within walking distance. The studio room was clean, and included all of the advertised amentities including an ironing board, small kitchenette, and laundry facilities. The welcome amenity (for Accor Status) being in the room on arrival was a nice touch. Wifi was fast and reliable. The only feedback would be to have a second bin available, not just the tiny one in the bathroom, given the room was only serviced once during a week long stay. Car parking was a bit haphazard. It took three attempts to find a supposedly "available" spot after check-in. This involved multiple trips to and from reception to find a parking space number that was actually empty... During the week, the allocated parking spot was occupied by an inconsiderate "individual" (driving a black Ford Explorer Ute), and this required further time wasting going to and from reception to find another supposedly "available" space. Whilst there were carpark cameras in use (and visible from reception), the parking space allocation system simply did not meet expectations. Overall, a pleasant (but not memorable) stay. Thank you.

Had a wonderful time, staff were so helpful. Room was tidy, right next to public transport and loads of shops and eateries, including eat street, spa was a bit on the colder side though but that was the only downfall. Would definitely recommend 👌