Mercure Sydney Wynyard

Catatan tamu Avis (Peringkat ALL) 3.6/5 203 ulasan

Keistimewaan hotel

  • Located in the heart of Sydney CBD close to Wynyard station and iconic Sydney attractions

  • Features fully equipped gym, 24 hour reception and onsite parking

  • 283 hotel rooms, some with kitchenettes

  • Room service and laundry facilities available

Lokasi hotel

Mercure Sydney Wynyard

7 to 9 York Street
2000 SYDNEY
Australia

GPS:-33.86666, 151.20576

Akses dan Transportasi

Layanan hotel

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Singkatnya
Di properti
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

CITRUS GROVE

Foto non-kontrak

Citrus Grove Restaurant and Bar is the ideal place to have a breakfast, lunch or dine in.

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Peringkat ALL  3.6/5  203 ulasan

Peringkat TripAdvisor  3.0/5  10 ulasan

Excellent hotel.

Catatan Tripadvisor 5.0/5

Lynda H Couples - Ulasan TripAdvisor tersertifikasi

Hotel was clean and comfortable. All the staff were pleasant and courteous. Good location. Breakfast was very good buffet. We only had 1 evening meal there but it was very good. Would highly recommend this hotel for anybody going to Sydney for short stay. Would certainly return there when next in Sydney.

Dear Lynda, thank you for your lovely review on your recent stay with us. It is great to hear you had a good time with us and appreciate the support. All the best and until next time Kim S General Manager

Poor service and dated.

Catatan Tripadvisor 2.0/5

ozhopper2233 Keluarga - Ulasan TripAdvisor tersertifikasi

Dated and poor service. We booked a room for 3 but we’re only provided a room for two. After seeking assistance 3 times we were finally issued with a trundle bed but no towels or pillows for third person. Staff seemed over run and all calls to reception and house keeping just rang out. Tried to speak with a manager twice to no avail. Room itself was dated and without modern touches like smart tv. Paid near 400 for a very ordinary experience.

Dear ozhopper2233, thank you for your feedback regarding your recent stay with us. I am really sorry to hear you did not enjoy your experience with us and that we did not get the room type right. Please trust I will address your feedback with the team as this is not what we strive for. I appreciate your feedback and apologize for the miscommunication. We do hope to welcome you back again the future. All the best and kind regards Kim S General Manager

Lost opportunity

Catatan Tripadvisor 2.0/5

AleksP1981 Bisnis - Ulasan TripAdvisor tersertifikasi

This hotel is in a great location and central to Pitt st, Circular Quay, King st What, as well as various train stations and other transport. It’s downside though is that the rooms are still in need of upgrades. My bathroom door was positioned in a way that the shower would splash on it and the bottom hinge was very rusted. The room itself needs a bit more than just a soft refurb as well. The hallway is reminiscent of a scary movie with the colour scheme. The lobby seating area is great for evening drinks and has a great social atmosphere. The worst part of it though is having to call them to obtain an invoice. While I didn’t get this on departure, it’s generally not difficult to do so. In this case it took numerous emails, phone calls to an unmanned number, as well as over 2 weeks to get a copy of the invoice. If you want to go green, you need to ensure that you are automatically sending the invoice out. ASIC requires invoices be sent within 7 days of request. This was well beyond this time.

Dear AleksP1981, thank you for your feedback regarding your recent stay at Mercure Sydney Wynyard. We appreciate your concerns regarding the rooms and are looking into options for refreshing the hotel. I am sorry to hear about your invoice, usually they get sent on departure, I am sorry if this did not happen in your case. We do hope to welcome you back in the future and remain with kindest regards All the best Kim S General Manager

On level 19 and no lifts or hot water!

Catatan Tripadvisor 1.0/5

David S Ulasan TripAdvisor tersertifikasi

Possibly the worst hotel experience in my life. We were on the 19th floor and the lifts were not working for a good portion of our stay. We climbed the stairs once but essentially felt trapped after this. No hot water for 1/2 a day - all related to the power outage. They offering to move us at 7pm on the Sunday night - 1/2 an hour before our dinner reservations...so we stayed. Staff were clearly doing their best. This hotel needs a major upgrade. Will not stay at Mercure again

Dear davidsC6827NA, thank you for your feedback regarding your recent stay with us. We are terribly sorry about your experience at the hotel over the weekend. As you can imagine, this is certainly not how we would like to look after our guests. Initially it was suspected it was only a short power outage, however as the afternoon progressed, Ausgrid advised emergency works need to be performed in order to restore power. Of course, we then offered relocation to guests, but in your case it was too late. Ausgrid has since fixed the issues with the power supply, yet this event was completely out of the hotel's control. I am really sorry your stay did not go as planned, but we do hope to welcome you back in the future. Kind regards, Kim Stredder General Manager

Good reasonably priced Sydney hotel

Catatan Tripadvisor 4.0/5

Steve L Ulasan TripAdvisor tersertifikasi

This was previously a holiday inn hotel and therefore I think they are still in the process of changing to the Mercure. The rooms were comfortable and clean and the location is ideal in the CBD but a distance from the retail and Darling Harbour, however ideally located for the bridge and opera house. It’s a reasonably priced hotel in Sydney.

Dear StevelA395AJ, Thank you so much for your lovely review. As you have rightly noticed, the hotel has only just rebranded, so we appreciate your patience while we are transforming into something really exciting. Thank you for your kind feedback and we do hope to welcome you back to the hotel soon. Kind regards, Kim S General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.138 ulasan 9.3/10 Lokasi
  • 1.185 ulasan 6.2/10 Kamar
  • 801 ulasan 7.4/10 Pelayanan
  • 17 ulasan 6.5/10 Internet
  • 550 ulasan 6/10 Kebersihan
  • 258 ulasan 2.8/10 Fasilitas
  • 162 ulasan 3/10 Makanan
  • 147 ulasan 4.2/10 Suasana

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