Mantra Chatswood 4 stars

Customer review rating (ALL Rating) 4.0/5 557 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Dive into our 12 metre heated pool and relax in the spa

  • High speed wireless internet

  • Keep up your regular workout morning, afternoon or evening with out fully-equipped gymnasium

  • Get busy with modern conference and meeting facilities on-site

  • Enjoy the warm comfort of our sauna and steam room

Our accommodation(s)

Studio

Studio

  • 2 persons
  • 33 / 355 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra Chatswood

10 Brown Street
2067 CHATSWOOD
Australia

GPS:-33.796274, 151.179992

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

MELTING POT

Non contractual photo

CURRENTLY CLOSED. Melting Pot combines modern Australian cuisine with classic international flavours in an intimate bar and restaurant experience. An innovative cocktail menu and extensive wine list creates a fusion of tradition and innovation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  557 reviews

TripAdvisor Rating  3.5/5  1,304 reviews

Poor service, outdated facilities, uncleanliness, and lack of response to customer emails.

TripAdvisor rating 1.0/5

Hello K TripAdvisor review

I am extremely dissatisfied with my experience at Mantra at Chatswood Interchange Area. My family of three, including two adults and a five-year-old child, booked a five-night stay. On the first night, we were given a room designed for disabled individuals. However, the height of the bathroom facilities made it unsuitable for our daughter to use. We requested a room change, but the evening staff informed us that there were no available rooms and suggested a change for the following day. By the afternoon of the second day, we were moved to another room, but the air conditioning system was faulty, resulting in an uncomfortably hot room with a temperature display showing 29 degrees Celsius. We had difficulty sleeping on the second and third nights due to the heat. On the fourth day, we lodged a complaint with the front desk, but were informed that it was Sunday and no external staff were available for repairs. As a solution, we requested two fans, but they were both extremely dusty and dirty. We endured the heat on the fourth night, and on the fifth day, we confirmed with the front desk that the room would be repaired. The staff assured us that everything would be in order. However, when we returned to the room in the evening, it was still unbearably hot. We complained again, and after inspecting the situation, the staff offered to change our room and provide a refund. Unfortunately, as we were leaving Sydney the next morning, we couldn't change rooms. We agreed to the refund arrangement, and the assistant manager assured us via email that the refund process would be completed within ten working days. However, more than ten working days have passed, and the refund has not been processed. I am extremely disappointed with Mantra Chatswood and their handling of this situation.

Good location

Customer review rating 4.5/5

C. Business - Confirmed reviews ALL

First time stay, rooms are a little older but clean and well appointed

Dear C., Thank you for review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fabio - Assistant Manager

Good spacious room, in good location

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Chatswood is a great transport, shopping and eating hub - Mantra is close to it all. Good sized room with plenty of facilities. Outside noise shut out when windows closed. Blockout curtains worked well. Possible improvements are roomier shower and Chromecast on TV.

Dear Richard, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fabio - Assistant Manager

Ticked all the boxes

Customer review rating 4.5/5

Rachael Families - Confirmed reviews ALL

Early check in available. Car parking onsite. Enjoyed the pool and gym facilities. Fantastic location to train station. Room amenities well considered. Will return!

Great Location, Great Staff, Needs Updating

TripAdvisor rating 3.0/5

MelbourneAbertawe TripAdvisor review

I spent a whole week here. What can we say about the Mantra. It isn’t the cleanest, see below. But it is comfortable. It isn’t the most modern, in fact it needs a complete upgrade, everywhere. But by the end of the week I was feeling more comfortable. Would I recommend it. That depends on what you are looking for. No hotel in Chatswood is perfect but if you are comfortable putting up with some of the points below, then give it a go. Most likely will stay here again. Otherwise these are my other thoughts Staff – outstanding could not fault them. There were issues on the first night and they sorted things out very quickly and with no dramas. Was so impressed 5/5 Room – it was spacious, if not overly clean. But without doubt the best sofa I have had available to me in any of the Chatswood hotels. Lighting was also good, if you like stand up lights. Shower – this was not up to standard. It wasn’t overly clean including the ceiling, which was sorted professionally by the team. The bath, and I’m not a fan of showers over baths. Would have preferred just a walk in shower. Is in need of a deep clean. Towels felt cheap and not clean 2/5 Kitchen – really in need of modernising. I cooked most nights, and did like the electric hob which just made things feel safer. But the oven I didn’t want to venture there 2/5 Bed – it wasn’t the best but again it wasn’t uncomfortable. Blackout curtains that work though was greatly appreciated (reflected in the score). And other than one night was reasonably quiet for a city hotel. But it wasn’t overly clean, and the safe (also safes according to the staff) didn’t work. Could be a major draw back for some. 4/5 Cleanliness –2/5 Location – outstanding, good for train station and not too bad for the restaurants and Westfields 4.5/5 Facilities – the pool and spa looked good. The gym great cardio equipment but weights just an old multi-gym. The sauna, the weirdest sauna I have ever been in, but it was appreciated 3/5 TV – massive TV but let down completely by only offering free to air 1/5

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Other web-users rate our hotel

  • 295 reviews 9.5/10 Location
  • 378 reviews 6.2/10 Room
  • 288 reviews 7.3/10 Service
  • 11 reviews 6.8/10 WiFi
  • 186 reviews 4.8/10 Cleanliness
  • 65 reviews 3.8/10 Vibe
  • 42 reviews 4.3/10 Food
  • 28 reviews 6.2/10 Wellness Area

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