Mantra Chatswood

The room was not ready when we checked in. Apparently, the hotel management did not read or relay my message to the housekeeping folks. The hotel is well-located though. It's the first time I have experienced this not-so-pleasant with an Accor group hotel.

We reported that there's a dryer in the room, but there's no washing machine. The morning receptionist provided access to use the washing machine from one of the out of service room. I tried to access the room later in the evening, but the key didn't work. I have to made trips multiple times to the receptionist to explained what happened, very very inconvenience. the evening Receptionist showed very poor customer service and seems did not know what to do.

Booked this hotel as part of my Accor plus membership. I had been hounded for days by a sales woman to pick up this membership however when we got to the hotel and shown our membership card an eyelid was not battered. We were not offered any of the benefits and when asked we were told sorry there is no longer a restaurant or bar here Exactly the same happened at the hotel we were transferred to after the fire.We had to request the daily room service (advertised as daily on the Accor site +) due to staffing restrictions they said this was not possible. (Accor please change your advertising to adjust peoples expectations). On first appearance is the room was very clean it was an exceptional size and we enjoyed the Chatswood area discovering the various restaurants close to all transport. The pool was lovely. However the bedlinen had holes in it the dishwasher was filthy to the point that we didn’t use it as was the oven. However this all faded into insignificance After there was a fire and we were all evacuated and moved to other hotels. The staff managed the crisis in a professional manner and Organised alternative accommodation (although not what we would’ve chosen ourselves) it was sorted with ease including offer of taxis. We had similar issues at the hotel we moved to including no restaurant no availability for breakfast no automatic room service. Definitely a family break full of unexpected adventure. Mantra handled the crisis well but they definitely need to work on the Accor plus program and what they advertise as included in their rooms rates and rewards program membership.

Angenehmes Klima, große Zimmer, gute Ausstattung, alles in allem ein guter Aufenthalt.

Die Zimmer und das Hotel waren einwandfrei War 14 Tage beruflich in Chatswood Die Lage ist perfekt alles zu Fuß zu erreichen, einige Minuten zum Bahnhof mit einer schnellen Verbindung nach Sydney Es war nichts auszusetzen