The Sebel Sydney Chatswood 4,5 Sterne

Note Kundenmeinungen (Bewertung ALL) 3.4/5 577 Bewertungen

The Sebel Sydney Chatswood - Image 1
The Sebel Sydney Chatswood - Image 2
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Beschreibung

Hotel-Extras

  • Elegante Konferenzräume

  • Beheiztes Mineralpool

  • Fitnessstudio

  • Mitten in Chatswood, nur wenige Schritte von guten Einkaufmöglichkeiten und Restaurants

  • Alle Apartments sind geräumig und verfügen über einen Balkon

Unsere Unterkünfte

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Lage des Hotels

The Sebel Sydney Chatswood

37 Victor Street
2067 CHATSWOOD
Australien

GPS:-33.797508, 151.182532

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Schwimmbad
  • Parkplatz
  • Shuttle
  • Rollstuhlgängig
  • Fitnessstudio
  • WLAN
  • Klimaanlage
  • Frühstück
  • Konferenzräume
  • 100 % Nichtraucherhotel

Frühstück

Nicht vertragliches Foto

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  3.4/5  577 Bewertungen

TripAdvisor-Gesamtwertung  3.5/5  378 Bewertungen

Nope… not again in any hurry. Tired, old… Done!

Note Tripadvisor 1.0/5

755trentp Familie - Zertifizierte TripAdvisor Bewertung

Rooms are ok. Service was well below par for an ACCOR property. Kitchen floors were cracked and broken, furniture is and decor is well and truly dated. For the price… it’s time that an upgrade was done to these rooms. Also, cleaning the kitchen once in a while might be nice. We are our every night as the pots & pans were disgusting and the oven and range hood were beyond repute. Dirty pots, pans and drawers Dirty oven Dirty windows Paint or .. blood on curtains Stains Flashing and non-working LED ceiling lights Broken power switches… it’s unbelievable what they will let out!

Dear Trent, We appreciate you taking the time to complete a review from the Sebel Sydney Chatswood. It was disappointing to note our cleanliness and room maintenance was not up to standard, I apologise for any inconvenience this has caused. This will be further investigated to ensure our hotel better serves our guests in the future. Thank you again for sharing your experience, we appreciate your detailed feedback and we do hope you will allow us the opportunity to welcome you back in the future. Kind Regards, Sydney Sebel Chatswood

Worst Sebel I have stayed in

Note Tripadvisor 1.0/5

404suzief Geschäfts-<br>reisende - Zertifizierte TripAdvisor Bewertung

I had a 2 bedroom appartment. First of all wrong configuration. Was supposed to be 1 king 1 queen. Instead 1 queen 2 singles. The shower in one bathroom leaked water all over the floor and on my son’s clothes. The bathrooms and kitchen were filthy. There were potato chips on the floor. No welcome pack being an Accor platinum member. Iron but no board. No rubbish bags. No tea towel, no washing machine powder, 1 sachet of dishwashing liquid for a 4 day stay. Fridge leaked water and the freezer was full of ice. The toilet did a part refill every 6-10 minutes next to the bedroom. Worst I have stayed in.

Dear Suzie, We appreciate you taking the time to complete a review. We sincerely apologise regarding the room cleanliness, maintenance and bedding configuration. We apologise the room was not up to standard and for any negative impact this had on your stay with us. This will be further investigated to ensure this doesn't continue in the future. Thank you again for sharing your experience, we appreciate your detailed feedback and we do hope you will allow us the opportunity to welcome you back in the future. Kind Regards, Sydney Sebel Chatswood

Please stay away from this place. Worst hotel ever.

Note Tripadvisor 1.0/5

Nhu T Reisen mit Freunden - Zertifizierte TripAdvisor Bewertung

Managers and staffs dont know how to talk to customers. Bed is not comfortable, it feels like air mattress to sleep on. When one person changes his side, the other person feels tremendously disturbed. Dirty and aging furniture. No aircon inside room. So we have to rely on the aircon in the living room. It was hot and stale, feeling being roasted. The good thing is the size and location. But for such expensive rate, please do yourself a favor to book somewhere else. Run, don’t walk away from this place.

Dear Valued Guest, We appreciate you taking the time to complete a review. It was disappointing to note our cleanliness and room maintenance was not up to standard, I apologise for any inconvenience this has caused. We appreciate your comments in relation to the staff, this is something we take very seriously. This will be further investigated to ensure our team better serves our guests in the future. Thank you again for sharing your experience, we appreciate your detailed feedback and we do hope you will allow us the opportunity to welcome you back in the future. Kind Regards, Sydney Sebel Chatswood

Don’t waste your money!

Note Tripadvisor 1.0/5

morry15 Familie - Zertifizierte TripAdvisor Bewertung

Sent to General Manager with no reply: As returning guests who have frequented The Sebel Chatswood on multiple occasions in previous years, we had high expectations for our stay, especially since we recommended your hotel to friends visiting from Brisbane. Regrettably, our experience fell short of the standards typically associated with The Sebel. Allow me to outline the issues we encountered during our stay in Room 2807: Carpet: Upon arrival, we were dismayed by the condition of the carpet in our room. It was evident that the carpet had not been adequately maintained, with numerous stains and areas where it was coming up near the kitchen. Given that we had small children with us, we were hesitant to allow them on the carpet due to hygiene concerns. I am not sure how the standard of the hotel has got this bad, and I would not expect anyone to pay for accomodation in this state. Air Conditioning: On the exceptionally hot day of Friday, February 23rd, when Sydney experienced temperatures of around 43 degrees Celsius, the air conditioning in our room was malfunctioning. Despite our repeated attempts to address this issue with reception, we were informed that calling for maintenance would incur a substantial fee to the hotel of around $600 for a call out. The provided fans and blow coolers were ineffective, leaving us uncomfortable throughout the night, particularly worrying for the well-being of our children. Lounge: The condition of the lounge, as depicted in the attached photos, was disappointing. The sofa bed appeared neglected and unclean, exhibiting signs of wear and tear that suggested inadequate maintenance. Housekeeping: While the bathrooms were adequately serviced, the kitchen area left much to be desired. We discovered used dishes and cups placed back in the cupboards, indicating a lack of attention to detail by the housekeeping staff. Additionally, there were visible stains and dust accumulation in various areas of the room, detracting from the overall cleanliness of the accommodation. Staff Support: Despite reaching out to staff members for assistance on multiple occasions, we found the level of support lacking. With the exception of Danika, who assisted us during check-out on Sunday morning, our requests for additional towels and assistance went unaddressed for prolonged periods, leading to frustration and inconvenience. Bathroom: Furthermore, the ensuite in the main bedroom lacked hot water entirely, forcing us to utilise the shower in the adjacent room. Additionally, the taps throughout the unit were in need of repair, highlighting maintenance issues that impacted our comfort during our stay.

Dear Valued Customer, We appreciate you taking the time to complete a review. An email has been sent to you regarding all above issues. Kind Regards, Sydney Sebel Chatswood

This establishment to be avoided

Note Tripadvisor 1.0/5

cmartin41 Geschäfts-<br>reisende - Zertifizierte TripAdvisor Bewertung

Unhelpful staff- just handed keys to room No explanation of anything Amenities in room missing- not replaced even when requested Bed mattress broken- not replaced- complained twice No idea of customer service- never at reception counter

Dear Martin, We thank you for taking the time to complete a review. We appreciate your comments in relation to the staff, this is something we take very seriously. This will be further investigated to ensure our team better serves our guests in the future. It was disappointing to note our amenities and room maintenance was not up to standard, I apologise for any inconvenience this has caused. Thank you again for sharing your experience, we appreciate your detailed feedback and we do hope you will allow us the opportunity to welcome you back in the future. Kind Regards, Sydney Sebel Chatswood

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