Note Tripadvisor 4.0/5 838 Bewertungen
Mantra Aqua featuring a range of spacious, self-contained apartments from 2 Bedroom and Courtyard Apartments to Penthouses with the option of garden, water or city views. The open plan layout with fully equipped kitchen, stainless steel appliances, laundry facilities and air-conditioning makes this stylish Nelson Bay accommodation a brilliant place from which to explore. Spacious living areas flow out onto external balconies or courtyards, and every apartment features an indulgent deep bath.
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1A Tomaree Street
2315 NELSON BAY
Tel +61 2 4916 4777
Check-in ab - Check-out bis
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100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns warenWeitere Infos
Note Tripadvisor 5.0/5
Wendy S Zertifizierte TripAdvisor Bewertung
The fabulous Mantra met all our expectations. Comfortable, clean with every need catered to. Close to all amenities and delicious eating spots without having to drive.The beds are so comfortable with beautiful fresh linen Definitely will be revisiting soon.
standard penthouse much better than deluxe penthouse for bay views and accessibility
Note Tripadvisor 3.0/5
mimmocchi Zertifizierte TripAdvisor Bewertung
We treat ourselves to the 3 bedroom penthouse a couple of times a year as the views of the bay are fantastic and, although not specifically intended for limited mobility guests, my elderly parents can manage with the walk-in shower and ample space for a walker throughout the apartment. We were upgraded to the deluxe penthouse this time, i think they were completely booked out and unfortunately it was a real struggle as the accessible/walk-in shower was up two flights of stairs. There were no rails inside the bathrooms so it was a real struggle to use the toilet and shower for my elderly parents and the rail on the stairs leading up to the second floor felt like they were going to come out of the wall. The view of the bay in the deluxe penthouse was also lacking as the balcony looked over urban sprawl. 2 of the 3 bathroom basins were clogged and took about 15min to drain, you can imagine the residue left in the basin once it cleared. We reported it straight away but nothing was done about it. The apartment itself is huge and the enormous balcony would’ve been perfect if there was a view of the bay (as per the assurance of reception staff and website description) but the facilities need attention including the dishwasher (didnt seem to wash dishes very well, rusty inside) dirty oven and over stove air filter sticky with oil. The plates, cutlery and glasses were mostly mismatching and the extra blankets supplied were very very dirty. The windows on the second level also all need cleaning. Overall it didn't really feel very ‘deluxe’ apart from the enormity of the apartment and it was definitely not accessible. I’d highly recommend the 3 bedroom penthouse in building A over the deluxe penthouse, it’s also a lot more quiet as it’s further away from the excellent pool and BBQ area. Proximity to Nelson Bay shops and the marina is excellent from Aqua Mantra but you need a car for the better beaches (Anna Bay, Shaol Bay etc) and places of interest. Will stay here again but will insist on not being upgraded.
We do love our return guests and are delighted that you continue to return! Unfortunately we don't have any 'accessible' rooms as such, our rooms are spacious but none are adapted for wheelchair or mobility aids. The team assure me that there are already notes in place to not upgrade in the future. Thanks for taking the time to share your thoughts here too. Kind regards, Leanne
Note Tripadvisor 2.0/5
Linda M Familie - Zertifizierte TripAdvisor Bewertung
We booked a 3 bedroom apartment through Accor and were given a garden view apartment that was in dire need of updating. The rooms were very dark and dinghy and the cleanliness left a lot to desire. The supposed hi speed internet was not existent. We have stayed here previously and booked through the Mantra themselves and were placed in nice rooms with balconies, not sure if booking direct makes the difference.
Very sorry to hear that your expectations weren't exceeded Linda- that is always our goal. Our standard apartments are located on the outside of the buildings- ie. with no view. Means and mode of booking doesn't make any difference, we can assure you of that, but the apartment type that you book does. In saying that, most of our standard apartments are now beautifully upgraded, so we will investigate further. Yours is the first mention of the wifi being down, so thank you for drawing our attention to that too. We will hope to welcome you at another time and to tick all of the right boxes. Thank you again, Leanne
Note Tripadvisor 2.0/5
Paul L Paare - Zertifizierte TripAdvisor Bewertung
Having stayed here before decided to rebook again.....poor choice. Very run down with broken blinds dirty marked walls , some sort of electrical wires hanging out of the room fan. Looked more like a knocked about rental than a mid level accomodation. Wouldn't stay again unless they have a rooms refurb. Things like lifts and common areas had the same dirty floors both days we stayed.
Most disappointed to hear this Paul. Our goal is always to exceed expectations in the very best way. Many of our apartments have now been refurbished, and our team has a strict public area cleaning schedule. I'll be sure to investigate this further. With thanks for your feedback and kind regards, Leanne
Note Tripadvisor 5.0/5
RGT1952 Familie - Zertifizierte TripAdvisor Bewertung
We stayed here from 12/1 until 15/1. We were in Nelson Bay for a swimming carnival on 14/1. The premises were lovely, the pool very clean and well maintained. Any staff we came into contact with were very friendly and helpful. Our 2 x bedrooms (one with an ensuite) were large and clean. The main bathroom was large. My only complaint would be the shower over the bath which I find very dangerous. Ceiling fans in the bedrooms and air conditioner in the living rooms kept us cool at all times. There was plenty of room for us. The towels were white and fresh and the sheets crisp and white. A full sized fridge, microwave. dishwasher, washing machine, dryer and well equipped kitchen made for a relaxing few days. We would definitely
Sincere thanks for your kind review. We're delighted to hear that you had such a great time- hopefully the swim meet was a success too. With best wishes for 2023, Leanne
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price