Mantra Sydney Central 4 stars

Dear Melissa, Thank you for taking the time to provide such detailed feedback. We are truly sorry that your stay was impacted by several disruptions and did not provide the comfortable experience you expected. We sincerely apologize that you were not made aware of the major renovation works taking place above your apartment at the time of booking. We understand how frustrating it must have been to experience ongoing noise throughout the day, especially while trying to work. We also regret the impact of the surrounding street noise and the lack of sound insulation, as we understand the importance of having a quiet and relaxing environment. We appreciate your acknowledgment of our team’s efforts in assisting with the odour issue and providing a workspace alternative when the noise affected your ability to work. However, we recognize that these solutions did not fully resolve the inconvenience you experienced, and we are sorry that we were unable to offer a room move that better addressed your concerns. Your feedback regarding the communication of renovation works, noise management, and the sewer odour has been shared with the relevant teams for further review and improvement. Thank you again for your comments. We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the standard we aim to deliver. Kind regards, Mantra Sydney Central

Dear Jane, Thank you for your kind review. We're delighted to hear you enjoyed your stay with us. We also appreciate your suggestion about providing a shower cap. Guest feedback like yours helps us identify small touches that can make a stay even more comfortable, and we'll certainly take your comments into consideration. We hope to welcome you back again soon. Kind Regards Mantra Sydney Central

Dear Kylie, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your disappointment regarding the room rates you found through third-party websites. Our rates can vary depending on promotions, availability, and booking conditions across different channels, but we appreciate your feedback and understand how frustrating this may have been. We also apologise that your room was not serviced as expected during your stay. This is not the level of service we aim to provide, and your comments have been shared with our housekeeping team for review. Thank you as well for your feedback regarding the bathroom design. We understand that the shower screen configuration may not suit every guest, and we appreciate you bringing this to our attention. We value your comments as they help us improve our guest experience. We hope you'll consider giving us another opportunity to provide you with the high standard of service we strive to deliver. Kind Regards Mantra Sydney Central

Dear Brooke, Thank you for taking the time to share your detailed feedback. We sincerely apologise for the delayed availability of your room and understand how frustrating this would have been, particularly when travelling with a newborn. We appreciate your patience while our team worked to find a suitable solution, and we're pleased that an alternative room could be arranged so your family could settle in as soon as possible. We're also sorry that the cot was not in the room upon arrival as requested, and that you needed to follow this up with our team. This is not the level of service we aim to provide, and we will be reviewing these processes with our Front Office and Housekeeping teams. We regret that the location of your room and the surrounding nightlife impacted your stay. As we're located in the heart of the city, some external noise can occasionally be experienced, particularly on weekends. We understand this is not ideal, especially when travelling with a young child. We're glad to hear you found the room clean, and we hope the complimentary wine, chocolates, and late checkout helped in some small way to acknowledge the inconvenience you experienced. Thank you again for your honest feedback. It helps us identify where we can improve, and we hope to have the opportunity to provide you with a much smoother experience in the future. Kind Regards Mantra Sydney Centrl

Dear Malika, Thank you for taking the time to share your feedback. We're pleased to hear you found our location convenient, however we're sorry that other aspects of your stay did not meet your expectations. Please accept our apologies that you did not receive the warm welcome and recognition you should expect as an Accor member. We value the loyalty of our members, and your comments have been shared with our Front Office team to ensure we consistently deliver the level of service our guests deserve. We also appreciate your feedback regarding the odour in the foyer. The smell originates from the restaurant located above the hotel, and while it is unfortunately outside of our direct control, we understand that it can impact our guests' arrival experience and apologise for the inconvenience. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Kind Regards Mantra Sydney Central