Dear Shane, Thank you for taking the time to share your feedback following your stay in Room 118. We’re sorry to hear that the noises you experienced around 3.10am disturbed your stay. We certainly understand how unsettling unusual sounds can be, particularly during the early hours of the morning. Given our tropical environment and the abundance of native wildlife around the resort, it is more than likely that the noises you heard were caused by a possum or other wildlife moving around outside the apartment. While we can appreciate how unusual and mysterious the sounds may have seemed at the time, our natural surroundings do provide plenty of opportunities for our local wildlife to make themselves heard! We’re pleased to hear that you otherwise enjoyed your stay and had a positive experience with our team. We also appreciate your feedback regarding the condition of the accommodation and will take this into consideration as we continue to maintain and improve the resort. Thank you again for staying with us, and we hope to welcome you and your family back to Aanuka Beach Resort for a more peaceful night's sleep next time. Warm regards, The Aanuka Beach Resort Team

Dear Karen, Thank you for taking the time to provide such detailed feedback following your stay at Aanuka Beach Resort. We are genuinely sorry to hear that your experience fell so far short of expectations, particularly when travelling with your 88-year-old mum. We understand how difficult it would have been to access breakfast and move around the resort without suitable assistance, and we’re sorry that we were unable to provide the level of support you needed. We also sincerely apologise for the condition and cleanliness of your accommodation, including the dust, bathroom cleanliness and the concerns you raised regarding mould and slippery pathways. These are important matters, and your feedback has been shared with the relevant teams for attention. We’re pleased, however, that the three members of our reception team on the morning of 22 August were helpful and made a positive impression. We will be sure to pass on your kind recognition to the team. Your comments regarding accessibility, including the availability of assistance carts, are particularly valuable. We understand the importance of making the resort as accessible and comfortable as possible for guests with mobility limitations and will ensure your feedback is considered by our management team. Thank you again for your honest feedback. We are sorry we did not provide the experience you and your mum deserved, and we appreciate you highlighting these areas for improvement. Warm regards, The Aanuka Beach Resort Team

Dear Brian, Thank you for taking the time to provide such detailed feedback following your stay with us. We are pleased to hear that you found our reception and food and beverage teams helpful. However, we are very sorry that the condition and presentation of Room 29 fell so far short of your expectations. Your overall experience clearly did not meet the standards we aim to provide. We take your comments regarding the bathroom particularly seriously. The concerns you have raised about the spa/shower entry, non-slip mat, mould around the window and weather stripping, as well as the general condition of the bathroom, are disappointing to hear. We have shared your feedback with our maintenance and housekeeping teams so these areas can be inspected and the appropriate action taken. We also acknowledge your concerns regarding the lack of privacy on the verandah, the condition of the room, the cramped vehicle entry and the limited parking. We understand how these issues, particularly when combined, can have a significant impact on the overall guest experience. While the configuration of the resort and available parking present some physical limitations, we appreciate your feedback on how difficult the arrival and parking experience was during your stay. We will continue to look at opportunities to improve the experience for arriving and departing guests. Brian, we sincerely apologise that your stay did not provide the comfortable and enjoyable experience you should have received. Your detailed comments are valuable in helping us identify areas requiring attention, and we appreciate you bringing these matters to our attention. Kind regards, The Management Team BreakFree Aanuka Beach Resort

Dear Tina, Thank you so much for your wonderful feedback and for taking the time to recognise our team. We are thrilled to hear that you felt so warmly welcomed and well looked after during your stay. Your kind words about Annabelle and Madeline mean a great deal to us. We will be sure to share your lovely comments with them, as recognition like this is incredibly rewarding for our team. We’re also pleased to hear that you were happy with your overall experience, including your arrival, accommodation, cleanliness and departure. It was a pleasure to have you stay with us, and we truly appreciate your continued support as a valued Platinum ALL member. Thank you again, Tina, for your generous review. We look forward to welcoming you back to BreakFree Aanuka Beach Resort for another wonderful stay. Warm regards, BreakFree Aanuka Beach Resort

Dear Jason, Thank you for your fantastic review and for sharing your experience with us. We’re delighted to hear that your stay at BreakFree Aanuka Beach Resort provided the relaxing getaway you were looking for. It’s wonderful to see that you rated every aspect of your stay so highly, from your arrival and accommodation through to cleanliness, our team, departure and Wi-Fi. We’re especially pleased that you would recommend us to others. We also appreciate your honest feedback regarding dinner. We understand that sometimes guests simply want familiar, straightforward options, and we’re sorry that the menu did not provide enough choices to suit your preferences. We’re pleased to hear you enjoyed our pizzas, and your comments about offering a greater variety of simple dishes will be shared with our food and beverage team. Thank you also for mentioning your experience at the bar. We apologise that there was some uncertainty around preparing your Southern Comfort and Coke. We’ll certainly pass this feedback on to the team as an opportunity to ensure our service is consistently confident and efficient. Jason, thank you again for choosing Aanuka for your much-needed break. We hope your next visit can be longer than three days! Warm regards, The Management Team BreakFree Aanuka Beach Resort

Hi Robert, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed our great location, breakfast selection and interactions with our team. We also appreciate your positive overall rating. We’re sorry, however, that you found some areas of the resort in need of renovation and that the cleanliness of your accommodation did not fully meet expectations. Finding cracker biscuits left behind is certainly not the standard we aim for, and we apologise for this oversight. Your comments have been shared with our housekeeping and maintenance teams for review. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back to BreakFree Aanuka Beach Resort and provide an improved experience on your next visit. Aanuka Beach Resort

Hi Carl, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the room upgrade and found our location convenient, and it is wonderful to know that our team made a positive impression throughout your stay. We are, however, sorry to hear that the condition and cleanliness of the room did not meet your usual expectations. In particular, we apologise for the unpleasant odour and the room feeling dated. This is certainly not the standard we aim to provide, and your comments have been shared with our housekeeping and relevant management teams for follow-up. We truly appreciate your loyalty as a Gold member and your continued support of Accor. We hope to have the opportunity to welcome you again and provide a stay that better reflects the experience you expect from us. Aanuka Beach Resort

Thank you for your wonderful 100/100 review and for sharing your experience with us. We’re delighted to hear that you enjoyed a comfortable and peaceful stay in your spa room, along with dinner in our restaurant and time at the bar. It’s fantastic to know that every aspect of your stay met your expectations, and that you would happily recommend BreakFree Aanuka Beach Resort to others. We’re also very pleased to see your positive feedback regarding our sustainability efforts. Your support as a valued Platinum ALL member and Accor Vacation Club member is greatly appreciated. We’re sorry the weather was a little too chilly to fully enjoy our private beach during your visit — unfortunately, that’s one amenity we haven’t quite figured out how to control! Thank you again. It was a pleasure to have you stay with us, and we look forward to welcoming you back for another relaxing getaway. Warm regards, BreakFree Aanuka Beach Resort

Thank you for taking the time to share your feedback following your recent stay at BreakFree Aanuka Beach Resort. We’re pleased to hear that you enjoyed our location and had a positive experience overall, particularly your dinner and our bar. We also appreciate your continued loyalty as an ALL member and Accor Vacation Club member. We understand your frustration with navigating the property and locating your room. With the resort’s layout, finding the correct accommodation can be challenging, particularly for guests visiting for the first time. Your comments regarding ease of access are appreciated, and we will continue to look at ways we can improve signage and directions around the property to make this easier for our guests. We also note your feedback regarding the level of recognition received as an ALL member, as well as the speed of the Wi-Fi connection. These comments are valuable and will be shared with the relevant teams. Thank you again, M.. We’re delighted that you enjoyed your overall stay and hope to welcome you back to BreakFree Aanuka Beach Resort on your next visit. Kind regards, The Management Team BreakFree Aanuka Beach Resort

Dear Tim, Thank you for taking the time to share your feedback following your recent stay at BreakFree Aanuka Beach Resort. We’re delighted to hear that you received a warm welcome from our team and appreciated the upgrade to a spa room. It’s also wonderful to know that you had a positive booking and check-in experience and that our team made a good impression. We are, however, very sorry that the room configuration did not meet your expectations. We understand how disappointing it would have been to book a queen room and find that the upgraded room was configured with two single beds, particularly when you were staying with us for business and had only one night at the resort. Your feedback is important, and we will review how room preferences are communicated and checked when upgrades are arranged to ensure the accommodation continues to meet the original booking requirements. We also appreciate your comments regarding our environmental initiatives. Sustainability is important to us, and we recognise there is always more we can do to improve our environmental impact. Your feedback will be shared with our team as we continue to develop our sustainability efforts. Thank you again for your constructive feedback, Tim. We value your Platinum ALL membership and hope to have the opportunity to welcome you back and provide you with a much more comfortable night's sleep next time. Kind regards, BreakFree Aanuka Beach Resort

Thank you for your fantastic 100/100 review and for sharing your experience with us. We’re delighted to hear that you loved your room, particularly the spaciousness and the spa bath. It’s wonderful to know that everything from your booking and arrival through to your accommodation and cleanliness made for such an enjoyable stay. We also appreciate your positive feedback on our ALL loyalty programme and your continued support as an Accor Vacation Club member. Thank you again for choosing BreakFree Aanuka Beach Resort, Steve. We’re so pleased you loved your stay and look forward to welcoming you back for another relaxing getaway. Warm regards, BreakFree Aanuka Beach Resort

Dear Saveurn, Thank you so much for your wonderful 100/100 review! We’re absolutely delighted to hear that you loved every bit of your stay at BreakFree Aanuka Beach Resort. It’s fantastic to know that your booking experience was transparent and helpful, and that you were so happy with your arrival, accommodation, cleanliness, our team and departure. We also truly appreciate your positive feedback regarding our sustainability efforts. We have noted your comments about the speed of the Wi-Fi and will share this with the relevant team as we continue to look for ways to improve our guests’ experience. Thank you again for choosing Aanuka, Saveurn. We’re thrilled to hear that you’ll definitely be back, and we can’t wait to welcome you again! Warm regards, BreakFree Aanuka Beach Resort