BreakFree Aanuka Beach Resort

Arrived and spent weekend at aanuka and had breakfast included with our room invited family to have breakfast with us ×3 total 5 people .One being in a wheel chair . When we arrived for breakfast we found that there is no wheel chair access to the dining room something I find unexceptionable in these times After prepaying for the three guests we were told they don't refund to cards and I would have to fill out paperwork and the refund would be put in to our account Staff set up a area downstairs so we had to climb two set of stairs to get breakfast One of the guest was not up to that and cancelled breakfast It has been 3 weeks now after many phone calls and emails still have not received the refund

Sadly we had a very disappointing stay at Aanuka over the October long weekend. Having previously stayed at the resort many times in my childhood in the 90's, I was comfortable to wear the 2 night minimum stay and $600 per night rate for our family of 5 to enjoy the peaceful, luxury resort experience. Unfortunately Aanuka is stuck in the 90's, in bad shape, and the other reviews on this forum are a very accurate summary of the sad state of affairs at what is now in reality a 2-3 star, run down hotel. To start with, we were informed 2 days prior to arrival that the hotel restaurant was exclusively booked out for 5 nights, so we were unable to eat on site. So much for our plans to chill at the resort and not have to bundle our 3 kids in the car for dinner each night. The room we were given was one of the most distant from the restaurant anyway (despite paying for buffet breakfast), so we had to drive to eat on site so not much of an impact. Despite the $600 per night room charge (paid a month in advance mind you), pool towels are not provided. Our room was also not serviced during the stay. We didnt have a remote for the TV, and had to call reception on 3 occasions for one to be delivered (which didnt work as was for a different model TV). There is no concern really for guest service. The pool was overridden with unsupervised teenage boys, that were the cause of the restaurant being booked out. Some type of soccer tournament in town. Making it very awkward and unenjoyable for our young children to have a swim. Despite being told the breakfast started at 6:30am, it is 7:30 on weekends and we were made to feel very unwelcome idiots turning up at 7am to eat. Despite explaining that on check in we were told breakfast started at 6:30. On our last day we chose to leave at 8 and skip the breakfast we had paid for. No one on reception to check out and discuss our stay, so hence leaving this review here. I'd really welcome a call from the "resort" to discuss our stay. The biggest rip off and disappointing hotel stay I think I've experienced in the Accor network (for which I am a gold member).

The villa was old, dirty and felt like it had never been cleaned. Hair in the bed, tub, pubic hair on the pillow, the bathroom walls were so high they have a thick layer of dust on them. Definitely not the 4 star romantic villa we were expecting. Bed was 2 singles put together and felt like there was a metal rod down the middle, ridiculously uncomfortable. We had to leave the “resort” and find another place to stay. I’ve never had to do that in my life!

It's ok. Very spread out. Not serviced. Pool and grounds in need of work. Not a resort where you walk in and go wow. Practical for a family beach holiday. Heated pool area gross. Wifi non existent and that's frustrating when trying to plan activities and make reservations. Reception service hit and miss. Rooms ok. No view.

I understand businesses have had a very hard time due to covid but I have to say I was very disappointed with this resort. Our unit (33) was very, very old and desperately needed a complete makeover. The old spa looked like it belonged in a brothel, there was a hole in the wall, many cupboards no longer shut. Staff had done their best to clean this unit but it is almost beyond it. Both pools looked very uninviting but again I understand businesses have been lucky to survive at all during covid however I did not feel safe to enjoy either pool.