BreakFree Aanuka Beach Resort 4 stars

Thank you for taking the time to share your feedback following your recent stay with us. Firstly, I am delighted to hear that you enjoyed the venue and found your accommodation beautiful. It is also wonderful to see such positive ratings for your arrival experience, accommodation and cleanliness. I am sorry to hear of your disappointment regarding the use of your ALL Accor benefits within the restaurant. While we work very closely with the restaurant team to provide a seamless guest experience, the accommodation and food and beverage operations are owned and managed by separate entities. As a result, ALL Accor discounts and benefits are not currently available within the restaurant. I completely understand your frustration, particularly as an ALL Diamond member who specifically chose our property for your business trip. Your feedback regarding clearer communication around this separation is appreciated, and we will certainly take it on board as we continue to look for ways to improve the guest experience and better manage expectations prior to arrival. Thank you again for your feedback and for your loyalty as an ALL Diamond member. We hope to have the opportunity to welcome you back to BreakFree Aanuka Beach Resort in the future.

Thank you for taking the time to share your feedback following your recent stay with us. I am sincerely sorry to hear that your experience did not meet expectations. It is disappointing to learn that your accommodation fell short of the standard you anticipated, and I apologise for the impact this had on your stay. I am also sorry that we did not deliver the level of experience you expected as an ALL Silver member. We value your loyalty and regret that we were unable to provide a more positive stay. Thank you for bringing your concerns to our attention. We appreciate your feedback and will use it as an opportunity to improve the experience we provide to our guests.

Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your newly renovated accommodation and the amazing views, and that your overall stay was such a positive experience. It is wonderful to see perfect scores across so many areas of your visit. At the same time, I would like to sincerely apologise that we missed the mark in recognising you as an ALL Platinum member. Our loyal ALL members are incredibly important to us, and I am sorry that you were not offered your welcome drink and that your arrival experience did not reflect the level of recognition you should have received. Thank you for bringing this to our attention. Your feedback provides us with an opportunity to review our processes and ensure we consistently recognise and acknowledge our valued loyalty members. We truly appreciate your continued loyalty to Accor and hope to have the opportunity to welcome you back to BreakFree Aanuka Beach Resort in the future.