BreakFree Aanuka Beach Resort 4 stars

Customer review rating (ALL Rating) 3.9/5 1,518 reviews

BreakFree Aanuka Beach Resort - Image 1
BreakFree Aanuka Beach Resort - Image 2
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BreakFree Aanuka Beach Resort - Image 4
11 Firman Drive, 2450 COFFS HARBOUR, Australia

Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Evening fire pits to gather around and enjoy.

  • BBQ area and nearby restaurants and bar.

  • 4 Swimming pools (1 heated), 3 tennis courts, a gym and the patrolled Diggers Beach next door

  • Unique meeting facilities.

Our accommodation(s)

Hotel location

BreakFree Aanuka Beach Resort

11 Firman Drive
2450 COFFS HARBOUR
Australia

GPS:-30.27185496, 153.1399941

Telephone
Fax +61 2 6650 2543

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,518 reviews

Customer review rating 4.0/5

Andrew F. Couples - Confirmed reviews ALL

Resort was lovely and staff were great. Only complaint is the lack of room cleaning and towels. It is not right to stay anywhere where you only have one bath towel for multiple nights and no room tidy up.

Thank you for taking the time to share your feedback. We’re so pleased to hear you enjoyed the resort and found our team to be great throughout your stay. I do apologise for the disappointment regarding the room servicing and towels. As a BreakFree property, daily servicing is not included as part of the standard stay experience; however, we understand this may not have been expected and appreciate your feedback regarding this. Thank you again for your comments and for staying with us. We hope to welcome you back again in the future. Kind regards,

Customer review rating 3.5/5

Simone O. Families - Confirmed reviews ALL

I was disappointed the garden lighting near our room 118 wasn't working. My Mum is nearly 80 and I was a little worried she might miss her footing, it was very dark. We had a lovely stay and other than a little freshen up and a little bit of a modern touch that it needs, it is a great property.

Thank you for taking the time to share your feedback. We’re so pleased to hear you enjoyed your stay overall and appreciated our spacious rooms, restaurants, and helpful team. I’ll also be sure to pass your kind words on. I do apologise regarding the garden lighting near Room 118 and completely understand your concerns, particularly travelling with your mother. Guest safety and comfort are incredibly important to us, and we appreciate you bringing this to our attention so we can follow it up. Thank you again for your feedback, and we hope to welcome you and your family back again in the future.

Customer review rating 2.0/5

Geoffrey H. Couples - Confirmed reviews ALL

While the resort, grounds and restaurant were great, the room was a total disappointment, particularly as I am a Platinum Accor member. Lounge area was very dark with no natural light. The lounge was very uncomfortable, my wife and I couldn't sit on it for any extended period to watch TV. The dining table was old and heavily stained. The kitchen area needed a complete makeover, as it was falling apart with not decent cooking facilities. The bathroom needs a deep clean, while the shade sail over the glass roof was broken and flapping in the wind. The bedroom very dusty. Overall did not meet the expectation created by your website.

Thank you for taking the time to share your feedback. While I’m pleased to hear you enjoyed the resort grounds, restaurant, and interactions with our team, I am very sorry to hear that the accommodation itself did not meet your expectations, particularly as an ALL Platinum member. I sincerely apologise that aspects of the room presentation and condition left you disappointed and did not align with the experience you were expecting from your stay with us. Please be assured your feedback has been taken seriously and will be reviewed with the relevant teams as we continue working to improve the overall guest experience. Thank you again for your honest feedback and for your continued loyalty as an Accor Platinum member. We truly appreciate your support and hope to have the opportunity to welcome you back for a much-improved stay in the future. Kind regards, Hannah

Customer review rating 5.0/5

Kim W. Couples - Confirmed reviews ALL

Beautiful tropical resort

Thank you for your wonderful feedback. We’re delighted to hear you had such an enjoyable stay and appreciated the beautiful tropical atmosphere of the resort. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.

Customer review rating 3.5/5

Amanda H. Families - Confirmed reviews ALL

Clean and tidy. comfortable bed. Amenities in room as expected. Pool not heated - only one small spa. Other guests using spa (four young teenagers) were rude, disruptive and with no other heated pool locations there was no other option but to leave.

Thank you for taking the time to share your feedback. We’re pleased to hear you found the room clean and tidy, with a comfortable bed and amenities that met your expectations. I’m sorry, however, that your experience around the spa area impacted your enjoyment of the stay. We understand how disappointing it would have been to feel unable to relax and enjoy the facilities comfortably. We appreciate you sharing your experience and thank you again for your feedback. We hope to have the opportunity to welcome you back again in the future. Kind regards, Hannah

Other web-users rate our hotel

  • 753 reviews 8.5/10 Location
  • 1,330 reviews 5.6/10 Room
  • 818 reviews 6.6/10 Service
  • 116 reviews 2.7/10 WiFi
  • 668 reviews 6.4/10 Food
  • 472 reviews 4.4/10 Cleanliness
  • 268 reviews 4.8/10 Value
  • 173 reviews 6.1/10 Breakfast

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