Mama Shelter Shoreditch 4 stars
Customer review rating (ALL Rating) 4.3/5 181 reviews
ALLSAFE approved hotel
Cutting edge design
Garden Bar
Gym free of charge for residents
Japanese-style karaoke rooms
Local and handmade cuisine
437 Hackney Road
E2 8PP LONDON
United Kingdom
LONDRES HEATHROW At 32km / 19 miles
STANSTED At 53km / 32 miles
BIGGIN HILL At 51km / 31.69 miles
A10 At 1.6km / 0.99 miles
CAMBRIDGE HEATH At 0.35km / 0.22 miles
ST PANCRAS At 4.8km / 2.98 miles
GPS:51.532247, -0.061692
Check-in from - Check out up to
Mama's 480m2 restaurant and her huge 92m2 Greenhouse Bar invite both travellers and Londoners to gather around home cooked dishes and delicious cocktails.
Mama is waiting for you in her central patio where people can also eat and drink at the small Island Bar. Enjoy our unique cocktails, relax, meet people, and share moments with your friends and loved ones while listening to live music.
Customer review rating 3.0/5
Jolien Families - Confirmed reviews ALL
We enjoyed our stay at Mama. The room was clean but the aircon/heating was very noisy. We needed to book a large room because of the baby cot but did not expect this to be a disabled room as well. Loved the bar but was a bit disappointed with the room.
Dear Jolien, Greetings from Mama Shelter London. Thank you for taking the time to complete the guest survey and for providing us with your valuable feedback. We are sorry that you did not experience the usual high level of service that Mama Shelter London is usually praised for. This is definitely not the service that we strive for. In Mama Shelter, the security and comfort of our guests are our number one priority. We take guest satisfaction very seriously. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. It is important for us to identify areas of improvement required in order to enhance our guest’s overall journey through the hotel. . It is most saddening to hear of the challenges you encountered with the room layout, room, and in-room toiletries. I was really shocked to hear of the challenges that occurred. I completely understand your frustration. I truly wish our management team were made aware of it as we would have done everything to have it resolved for you by offering you multiple alternatives and different enhanced rooms. I have personally addressed the feedback directly to our front-of-house team members to ensure that proper room explanations and information about the room structure are provided upon arrival prior to check-in. I have also raised all the points which you have made about the in-room toiletries to our housekeeping manager. Since then our management team is constantly monitoring and reviewing all the products to ensure it is up to the Mama standard which we are praised for. I have since shared each point you have raised on your survey with the relevant Heads of Departments so that they may review this with their teams, as well as take the according to action in preventing such an experience like this from occurring again. I do hope that we have the chance to welcome you back to the hotel in the near future so that we can show you the true Mama Shelter London service that we are usually praised for. Going forward we hope that this recent experience would not prevent you from staying with us again and we truly hope that we have the chance to show you the true Mama Shelter London service we are usually praised for. Thank for once again for being our loyal guest and for your loyalty. Please do not hesitate to contact me directly via he… if you would like to make any future reservations with us as I will reassure you that your stay will be accommodated with all your preferences and for you have a smooth transition in our hotel. Mama Loves You! HEMAN TAMANG RECEPTION MANAGER
Customer review rating 3.0/5
Alex Couples - Confirmed reviews ALL
Stayed for 8 nights, upon check in we were given a room with twin beds on the 3rd floor which was not correct. Had to change to a double room on the first floor. Happy to have changed because we could access it easily with the stairs instead of having to use the EXTREMELY slow elevators. Room was tidy and a good size, however we always heard doors slamming in the hallway which was annoying and woke us up a few times. It was lacking in glassware. The room was also located directly above the main entrance to the hotel so every night around 12 and every morning around 6 we heard a very loud scraping sound as the staff put away the outdoor furniture. They should be instructed to lift them and not drag them, it is very loud. INCONSISTENT SERVICE: - We would leave the room in the morning and come back around 5-6pm, we always put out the sign to make up room. On THREE occasions we came back to the room not being cleaned despite having been gone most of the day. First time we called the front desk and left the room for an hour. Second time we caught a maid in the hallway and asked her to do the room. Third time we called the front desk and went to the restaurant for an hour to wait, then i went back up to the room and they had not cleaned the bathroom or changed towels, wet ones were still on the floor. So I had to ask again for maids to go finish the work, it was very inconvenient and annoying. - On our second night at the hotel we called reception and asked for two wine glasses and an ice bucket which were sent up promptly. Then during the week we called and asked for the same thing and were told rudely by a female front desk operator with a french accent that the hotel does not do "room service" (this is not room service - we were not ordering food or drinks just glassware to USE our fridge that was provided. Are we expected to use coffee mugs to drink wine?). She told us to go down to the bar to get what we needed, and when we did the bar did not seem aware that they had to provide these items to hotel guests. I had to wait 10 minutes as they ran around looking for a bottle opener, an item that is generally included in hotel rooms since travellers cannot carry that in luggage. - For the first few days we would have drinks and food at the restaurant and put it on our room tab, but mid week we were told that was not possible and had to pay for our orders on the spot. Why? The inconsistency of service was really annoying. I expect to come back to a clean fresh room at the end of a long day and expect be able to easily order and pay for things at the on site restaurant and bar. I will not be recommending this hotel to friends.
Dear Alexandre, Thank you for taking the time to complete our survey and for providing us with your valuable feedback. We are sorry that you did not experience the usual high level of service that Mama Shelter London is usually praised for. This is not the service that we strive for. In Mama Shelter, the security and comfort of our guests are our number one priority. We take guest satisfaction very seriously. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We need to identify areas of improvement required to enhance our guest’s overall journey through the hotel. It is most saddening to hear of the challenge you encountered with room type, elevator, persisting noise occurrence from neighboring rooms, in-room amenities, room layout, and allocation toward where the room was located, rooms not being serviced as requested, room service alternatives and in conclusion the overall inconsistency of the service. I was really shocked to hear of the challenges that occurred. I completely understand your frustration. I truly wish our senior management team was made of all these unpleasant challenges as we would have done everything to have it resolved for you by offering you multiple alternatives which suit your preferences and requirements. The feedback has been raised to our front-of-house team members involved to reassure them that proper room explanation is provided in terms of the room amenities and room structure upon arrival for all of our guests. I have also followed up with the team member with whom you were in contact in terms of the room service once again please accept my apology on behalf of my colleague as she is a new member of staff, new procedures are being introduced and implemented where we will always provide alternatives to honor any guest requests, especially from our loyal guests such as yourself. The staff members will also go through the new training procedures to ensure challenges like this do not persist again. I have personally passed the feedback directly to our Housekeeping Manager in terms of the rooms not being serviced multiple times. After receiving your feedback our housekeeping manager and supervisors are personally inspecting each and every room to ensure the rooms are being serviced every day and all the amenities are being replenished to avoid challenges like this from persisting again as this is not the image we portray. New procedures have been implemented where our management team will constantly monitor all the bookings on arrival prior to ensure every guest’s requests are fulfilled and met. We have also personally updated your profile note with your preferences and requirements. In regards to the challenge which you experienced with the room allocation, we completely understand your frustration as it was solely allocated based on the availability as the hotel was on full occupancy which resulted in allocating rooms on that floor. Lastly in terms of putting all the charges on your rooms, yes you are completely correct, I have addressed the challenge to our Food and Beverage director. After receiving your feedback the restaurant management team is constantly monitoring all the charges, I have since shared each point you have raised on your survey with the relevant Heads of Departments so that they may review this with their teams, as well as take the according to action in preventing such an experience like this from occurring again. I do hope that we have the chance to welcome you back to the hotel shortly so that we can show you the true Mama Shelter London service that we are usually praised for. Going forward we hope that this recent experience would not prevent you from staying with us again and we truly hope that we have the chance to show you the true Mama Shelter London service we are usually praised for. Thank you for being our loyal guest. Please do not hesitate to contact me directly via he… if you would like to make any future reservations with us so I will reassure you that your stay will be accommodated with all the benefits mentioned above to meet all your preferences and for you to have a smooth transition in our hotel. Mama Loves You! HEMAN TAMANG RECEPTION MANAGER
Customer review rating 5.0/5
Anonymous Business - Confirmed reviews ALL
Great stay. Brilliant location, lovely lobby area, staff very helpful and friendly. Lovely food and cocktails, rooms ideal too! Would definitely stay again.
Hi S., We very much appreciate your comments regarding your stay at the Mama Shelter London - Shoreditch. I am really delighted to hear that our staffs were able to accommodate you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mama Loves You! HEMAN TAMANG RECEPTION MANAGER
Customer review rating 3.5/5
Rayne Friends - Confirmed reviews ALL
It was very nice staff are very friendly.
Customer review rating 5.0/5
John R. Families - Confirmed reviews ALL
We stayed for 3 nights with our dog. Excellent location - with great bars, restaurants and so much green space.
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