Mama Shelter London Shoreditch

It was fine

The room that we were given (no.1) is right next to the fire escape.....We think that it was the alarm on this door that was triggered at 6.30am on the 29th, which made us jump out of bed and start to get dressed - thinking it was a fire alarm (as we could hear people outside) but it then stopped shortly afterwards, with no apology or explanation being given. The corridor was noisy at times during the other nights of our stay too, and can't rule out that the fire door was being used?..... The hotel did not appear to be full, so not sure why we were even placed in that room..... The reception staff were lovely and helpful, however quite a few of the staff seem sullen, particularly one gentleman (who I think was in charge of the bar) who was very abrupt. I was not impressed with being charged for service after waiting at the bar for our cocktails to be made, and then carrying them both back. (This was after I had offered to pay whilst I was waiting at the bar, but he told me that he couldn't find the machine for me to pay) It's poor that only jug filter coffee is included with breakfast (which we always seemed to time when the jug was empty). The only other option is to have barista service - so therefore another 10 minute wait - and another tip expected. It just seems rather a cheap trick on the hotel guest, who has already paid to stay there - unlike quite a few other people, who are obviously using it as an office and working from there, and probably making one coffee last two hours..... So, in summary, it's a lovely looking hotel, but I think that's it - there are plenty of other hotels that we have stayed in, that have better service, have friendlier staff, and appreciate their paying guests far more.

Fantastic welcome in a very trendy but incredibly comfortable hotel! Chic, cool, great decor and attentive staff! I had an issue upon check in as i booked for the wrong dates and the reception could not find my booking and they were not being flexible in terms of moving the booking to the correct check in date without a surcharge. However one of the managers, alex probably heard my conversation with the receptionist and promptly came out to sort out the issue with the booking. This was highly appreciated. Lovely breakfast and spacious, clean bedroom.

Visiting family in Hackney, Mama Shelter was clean and comfortable.

The reception staff could not have been more helpful. We went for a quick drink in the bar and were served by a wonderful French man who knew his wines. The accommodation was clean and so comfortable…. Didn’t want to leave ❤️