Mama Shelter London Shoreditch

Mama Shelter London Shoreditch 4 stars

Customer review rating (ALL Rating) 4.2/5 749 reviews

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Hotel extras

  • Cutting edge design

  • Garden Bar

  • Gym free of charge for residents

  • Japanese-style karaoke rooms

  • Local and handmade cuisine

ALLSAFE approved hotel

Hotel location

Mama Shelter London Shoreditch

437 Hackney Road
E2 8PP LONDON
United Kingdom

GPS:51.532247, -0.061692

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MAMA RESTAURANT LONDON

Mama's 480m2 restaurant and her huge 92m2 Greenhouse Bar invite both travellers and Londoners to gather around home cooked dishes and delicious cocktails.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  749 reviews

TripAdvisor Rating  4.5/5  293 reviews

Overpriced (even for London)

Customer review rating 3.0/5

Dan Solo - Confirmed reviews ALL

It was fine

Beautifully decorated hotel...but .....

Customer review rating 3.0/5

Debbie Couples - Confirmed reviews ALL

The room that we were given (no.1) is right next to the fire escape.....We think that it was the alarm on this door that was triggered at 6.30am on the 29th, which made us jump out of bed and start to get dressed - thinking it was a fire alarm (as we could hear people outside) but it then stopped shortly afterwards, with no apology or explanation being given. The corridor was noisy at times during the other nights of our stay too, and can't rule out that the fire door was being used?..... The hotel did not appear to be full, so not sure why we were even placed in that room..... The reception staff were lovely and helpful, however quite a few of the staff seem sullen, particularly one gentleman (who I think was in charge of the bar) who was very abrupt. I was not impressed with being charged for service after waiting at the bar for our cocktails to be made, and then carrying them both back. (This was after I had offered to pay whilst I was waiting at the bar, but he told me that he couldn't find the machine for me to pay) It's poor that only jug filter coffee is included with breakfast (which we always seemed to time when the jug was empty). The only other option is to have barista service - so therefore another 10 minute wait - and another tip expected. It just seems rather a cheap trick on the hotel guest, who has already paid to stay there - unlike quite a few other people, who are obviously using it as an office and working from there, and probably making one coffee last two hours..... So, in summary, it's a lovely looking hotel, but I think that's it - there are plenty of other hotels that we have stayed in, that have better service, have friendlier staff, and appreciate their paying guests far more.

Cool hotel

TripAdvisor rating 5.0/5

N3814CRSarahf Families - TripAdvisor review

Fantastic welcome in a very trendy but incredibly comfortable hotel! Chic, cool, great decor and attentive staff! I had an issue upon check in as i booked for the wrong dates and the reception could not find my booking and they were not being flexible in terms of moving the booking to the correct check in date without a surcharge. However one of the managers, alex probably heard my conversation with the receptionist and promptly came out to sort out the issue with the booking. This was highly appreciated. Lovely breakfast and spacious, clean bedroom.

Hey Sarah, we are so happy to hear that you had a wonderful time at Mama London Alex is a superstar and we are so glad to hear that he was bale to accommodate you and we are happy to have him as part of our team! Thank you so much for choosing Mama and we hope to welcome you back in the near future! Mama Loves You xx HEMAN | RECEPTION MANAGER

Good stay

Customer review rating 5.0/5

Sally Families - Confirmed reviews ALL

Visiting family in Hackney, Mama Shelter was clean and comfortable.

Hi Sally, We very much appreciate your comments regarding your stay at the Mama Shelter London Shoreditch. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mama Loves You! HEMAN TAMANG RECEPTION MANAGER

Wonderful staff and Great accommodation

Customer review rating 5.0/5

Jacquie Friends - Confirmed reviews ALL

The reception staff could not have been more helpful. We went for a quick drink in the bar and were served by a wonderful French man who knew his wines. The accommodation was clean and so comfortable…. Didn’t want to leave ❤️

Hi Jacqueline, We very much appreciate your comments regarding your stay at the Mama Shelter London Shoreditch. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are thrilled to hear that you enjoyed the overall atmosphere of the hotel and your stay with us. I am really happy to hear that our staffs were able to accommodate you throughout your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mama Loves You! HEMAN TAMANG RECEPTION MANAGER

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Other web-users rate our hotel

  • 364 reviews 9/10 Location
  • 738 reviews 7/10 Room
  • 766 reviews 8.2/10 Service
  • 14 reviews 8.9/10 WiFi
  • 497 reviews 9.3/10 Vibe
  • 218 reviews 6.7/10 Cleanliness
  • 210 reviews 7/10 Breakfast
  • 14 reviews 8.6/10 Wellness Area

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