Premier Village Phu Quoc Resort - Managed by Accor 5 stars

Customer review rating (ALL Rating) 4.7/5 1,045 reviews

Premier Village Phu Quoc Resort - Managed by Accor - Image 1
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Premier Village Phu Quoc Resort - Managed by Accor - Image 3
Premier Village Phu Quoc Resort - Managed by Accor - Image 4
Ong Doi Cape, An Thoi Ward, Phu Quoc, 920000 Phu Quoc, Vietnam

Description

Hotel extras

  • "Two pristine beaches and stunning views from dusk to dawn "

  • "Secluded hideaway retreat at the southern tip of the island "

  • "215 villas with private swimming pool "

  • "35 min away from Phu Quoc airport "

  • 15 min away from Hon Thom Cable Car

Our accommodation(s)

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Hotel location

Premier Village Phu Quoc Resort - Managed by Accor

Ong Doi Cape, An Thoi Ward, Phu Quoc
920000 Phu Quoc
Vietnam

GPS:10.005315, 104.05185

Telephone
Fax +84 297 3546 667

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,045 reviews

Customer review rating 4.5/5

Thi H. L. D. Families - Confirmed reviews ALL

We had a very relaxing and happy stay there

Dear Thi H. L. D., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for sharing your feedback and for being a valued Platinum member with us. We are delighted to know that you had a relaxing and happy stay and that you enjoyed the overall experience, especially your accommodation and breakfast. At the same time, we truly appreciate your comments regarding booking experience and cleanliness. Your feedback is very important to us, and we will certainly review these areas with the team to ensure a more seamless and consistent experience moving forward. It was our pleasure to have you with us, and we sincerely look forward to welcoming you back for an even better stay in the future. Warm regards, Maxine NGUYEN Guest Experience Manager

Customer review rating 3.5/5

Jihan R. Families - Confirmed reviews ALL

Premier Village is a beautiful resort with an amazing beach, stunning views, and lovely, welcoming staff. The overall atmosphere of the resort is relaxing and luxurious. The main disappointment was the food quality and breakfast buffet. After travelling around Vietnam and experiencing such incredible food standards, it was upsetting to see a breakfast buffet that felt underwhelming, with stale pastry options, missing signs, moved cutlery that created contamination concerns, and a very busy atmosphere where tables were not cleaned quickly and guests often had to wait for seating. It was also disappointing that salted Vietnamese coffee was only available from the Deli. While it could still be ordered from the Juice Bar or Pool Bar, it took quite a while as staff had to bring it over from another location. In Vietnam, where coffee culture is such a highlight, it would make sense for Vietnamese coffee to be available at all cafés within the resort. The villas themselves are beautiful, however there is noticeable wear and tear. Some outdoor furniture was dirty and stained, which took away from the premium experience. For the price paid at a luxury resort, the food quality and maintenance standards unfortunately did not fully reflect the level expected.

Dear Jihan R., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for taking the time to share such a detailed review of your stay with us. We are pleased to know that you enjoyed the beautiful beach, stunning surroundings, relaxing atmosphere, and the warm hospitality from our team. At the same time, we sincerely apologize for the shortcomings you experienced regarding the breakfast buffet, food quality, cleanliness during busy periods, and maintenance conditions around the villa. We truly regret that these aspects did not meet your expectations and affected your overall impression of the resort. Your comments regarding the pastry selection, table clearing, coffee availability, outdoor furniture condition, and maintenance standards are very valuable to us and have been shared with the relevant teams for immediate review and improvement. We truly appreciate your honest feedback, as it helps us continue improving the guest experience. We hope to have the opportunity to welcome you back in the future and provide a much better stay. Warm regards, Maxine NGUYEN Guest Experience Manager

Customer review rating 5.0/5

Benson K. Friends - Confirmed reviews ALL

we stayed at Premier resort for 3 days and wished we'd had a longer stay. From the General Manager, Nicholas, to the staff in the bars and restaurants all the staff were friendly and incredibly helpful. the resort itself is very welcoming, the fitness centre is well equipped and the private pool is a winner. We had a ball, and would stay there again.b

Customer review rating 4.0/5

Casey J. Families - Confirmed reviews ALL

Amazing villa and thoroughly enjoyed the location and views throughout the resort. Excellent breakfast buffet. In room mini bar each day was a great added touch and the app was easy to request the buggy. Food and drink service was a bit slow at times and food menu could be expanded more with some other Vietnamese and western choices.

Dear Casey J., Xin Chao from Premier Village Phu Quoc Resort – Managed by Accor, Thank you very much for sharing your detailed feedback with us. We are delighted to hear that you enjoyed your villa, the beautiful views, and the peaceful atmosphere of the resort. It is also wonderful to know that the breakfast buffet, daily minibar, and the convenience of our app contributed positively to your stay. At the same time, we truly appreciate your comments regarding the food and beverage service. We sincerely apologize for the delays you experienced and take your suggestion on expanding the menu seriously. Your feedback has been shared with our team for review and improvement. It is a pleasure to know that you found the booking process easy and smooth, and we truly value your loyalty as an ALL Gold member. We look forward to welcoming you and your family back for an even more seamless and enjoyable experience. Warm regards, Maxine NGUYEN Guest Experience Manager

Customer review rating 5.0/5

Kampol K. Couples - Confirmed reviews ALL

The resort owns a private island, we enjoyed a week of wonderful time by greenery, beech and ocean. We stayed at 805 3 bedrooms pool villa with stanning ocean view oversee the Phu Quoc cable car route. The location of villa was great; sun set was beautifully captured. We stayed most of our time in resort and visited sunset town for an afternoon for firework and show. There are 3 private beaches in the resort with some water sports available hoping next visit better developed for adult activities. Dining experience was perfect to us, and we had our 3 meals in resort with great satisfaction. Our package included daily spa treatment, nice ambience and skilled treatments experienced. Buggy service was good and 10-20 mins to wait at the rush hour, avoid waiting suggest make early reservation for schedule events. We appreciated Vi, Hannah, and the nice gentleman took care our check in, out and briefing us the varied activities and events, sorry forgot to note his name. Our dining experience were perfect and thanks to Tein, Vi Wu, Ngo and Tu. The Chef was kind and nice to chat with and we loved his dishes so much. We enjoyed our daily spa so well thanks Sun scheduled our appointments, Trum, Suan and other therapists made our experience so good. Room service was smooth and nice. Thanks, and see you.

Dear Kampol K., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor, Thank you so much for your wonderful and detailed review. We are truly delighted to know that you had such an enjoyable week with us and appreciated the beauty of our private island, villa views, and overall resort experience. It is especially heartwarming to hear your kind words about our team. We will be very happy to share your compliments with Vi, Hannah, Tein, Vi Wu, Ngo, Tu, Sun, Trum, Suan, and the rest of the team for making your stay memorable. Your recognition means a lot to all of us. We also appreciate your feedback regarding buggy waiting time during peak hours. This is valuable for us to continue improving our service and ensuring a smoother experience for our guests. We truly look forward to welcoming you back for another relaxing and memorable retreat in the future. Warm regards, Maxine NGUYEN Guest Experience Manager

Other web-users rate our hotel

  • 548 reviews 7.9/10 Location
  • 1,032 reviews 8.6/10 Room
  • 1,644 reviews 8.5/10 Service
  • 8 reviews 5/10 WiFi
  • 531 reviews 7.8/10 Food
  • 465 reviews 9.1/10 Vibe
  • 400 reviews 8.1/10 Amenities
  • 335 reviews 9.4/10 Pool

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