Premier Residences Phu Quoc Emerald Bay Managed by Accor 5 stars

Customer review rating (ALL Rating) 4.7/5 1,011 reviews

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Description

Hotel extras

  • Resort is newly opened

  • 745 rooms & suites with various types catering for all needs

  • 10 min away from Hon Thom Cable Car

  • "25 min away from Phu Quoc airport "

  • "Colourful, contemporary and cosmopolitan resort design "

Our accommodation(s)

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Hotel location

Premier Residences Phu Quoc Emerald Bay Managed by Accor

Khem Beach, An Thoi Town, Phu Quoc
920000 Phu Quoc
Vietnam

GPS:10.035024, 104.027621

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,011 reviews

TripAdvisor Rating  4.5/5  867 reviews

Certificate of excellence 2024

Interesting experiment

TripAdvisor rating 4.0/5

Khachoang7 TripAdvisor review

Extremely appreciative of the beauty at your resort. We enjoyed the most comfortable relaxation here yesterday. The food is delicious, the beach and swimming pool are beautiful and amazing. But besides that, I think it would be great if the bar staff, a guy wearing glasses and a black shirt, could control his body odor better, it would be better for your experience us (maybe his name was Minh, I don't remember clearly). But overall we were very happy and really comfortable, hopefully we will come back again in the near future.

Hotel was good

TripAdvisor rating 4.0/5

Brian H TripAdvisor review

The pool and the slide brought a lot of fun, and it was also delightful having a beach at the pool. The housekeeping was kind of slow, but overall it was okay, the room was tidy, activities were fun. The breakfast was also really good, one of the ones I really liked on my trip in Vietnam

good stay

Customer review rating 5.0/5

N. T. V. Families - Confirmed reviews ALL

satisfactory

Nice environment, variety choice of breakfast buffet, customer service is not up to the standard

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Big hotel , well facilities, nice environment but all these cannot make me to come back again or recommend to others. Maybe too rooms? Front desk and guest relations service are bad and slow, staffs are not helpful, bad temper (due to heavy workload? but it isn’t the reason for a 5 stars resort services anyway). Room is not clean enough, i saw a pimple stick on the bathroom wall from previous guest which was so disgusting. No hairdryer in the room but the staff was accusing us why there wasn’t any hairdryer inside the room. This was funny, how did we know the reason?? We asked for a roll of toilet paper and bottle of water due to we did not make up the room one day but we were questioned why we needed extra toilet paper…..we did not feel we were treated like a guest at all. Such room rate of your hotel compare to Ho Chi Minh City same rate hotel service has a huge differences. We did not feel we were welcomed. This hotel is the worst one during our honeymoon trip among all hotels, sorry i had to say this.

Very nice environment and service.

Customer review rating 4.0/5

T. T. H. Families - Confirmed reviews ALL

Nice environment in the hotel with good equipments (e.g. Kayaking, swimming, and buffet). Good service and food. If the shuttle bus can arrive on schedule, it would be perfect. Overall, it is a very good experience to us.

Dear Tsz H. T., We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay Managed by Accor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 409 reviews 8.2/10 Location
  • 841 reviews 8/10 Room
  • 968 reviews 8.4/10 Service
  • 8 reviews 9.3/10 WiFi
  • 702 reviews 9.4/10 Beach
  • 580 reviews 9.5/10 Pool
  • 574 reviews 9.3/10 Breakfast
  • 362 reviews 7.2/10 Comfort

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