フェアモントアンバサダーソウル

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 3,290 件のレビュー

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  • エクスプレスセルフチェックインとチェックアウトキオスクを完備したモダンなフロントデスクスペースです。

  • ほとんどの客室からは、漢江のパノラマビューをお楽しみいただけます。

  • フェアモントフィットは、毎月第 3 火曜日は休業します(変更になる場合があります)

  • 地下歩行者道を通じて、大型デパートとソウルメトロに直結しています。

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ホテル所在地

フェアモントアンバサダーソウル

フェアモントソウル108 YeouiDaero, Yeouidodong Yeongdeungpogu
07335 ソウル
韓国

GPS:37.525269, 126.929134

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チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  3,290 件のレビュー

トリップアドバイザーの評価  5.0/5  627 件のレビュー

2024エクセレンス認証

Best Location and Korean Hospitality Staff

トリップアドバイザーの評価 5.0/5

ixan1104 トリップアドバイザー認証口コミ

I was stay here for total 4 nights, 2nights reservation under my name and 2nights under my sister name. 1st of All I want to thank for All Fairmont Ambassador Seoul team for best korean hospitality during my stay and for room upgraded to Signature Suite room as benefit Platinum member, eventhough the hotel situation in full capacity. the front line team are very helpfull and always smile. Hotel location very strategic. beside the Hyundai Mall, GS25 or 7/11 convenient store, only 5 minutes walking to Yeouinaru subway station, 5 minutes walking to Hangang park, they also have Airport Limousine Bus stop in front of the Hotel (one way price KRW 17,000 per person). the restaurant menu is very delicious and staff also very helpfull. I love the Pumpkin soup, coffee, fresh abalone and sashimi section. Room is very large and clean. All amenities super completed. I love they Coway Air purifier. I was very satisfied to stayed here. thank you so much.

Dear ixan1104, Thank you for choosing to stay with us at Fairmont Ambassador Seoul during your recent visit. We greatly appreciate your feedback and are delighted to hear that you had a pleasant experience with us. It was a pleasure to accommodate you and your sister during the stay. Your kind words regarding our hospitality and the service provided by our team are truly appreciated. We strive to ensure that all our guests receive the highest level of service and comfort during their stay, and it is rewarding to hear that we were successful in achieving this during your time with us. Thank you for highlighting our strategic location, convenient amenities, and delicious dining options. We are glad that you found our hotel's proximity to attractions, shopping, and transportation convenient for your stay. Your compliments regarding the food quality and the attentiveness of our staff will be shared with our culinary and service teams, who take pride in delivering exceptional experiences to our guests. Furthermore, we are pleased to hear that you found your room spacious, clean, and well-equipped with amenities. Our commitment to providing a comfortable and enjoyable environment for our guests is paramount, and we are delighted that you found our facilities to your satisfaction. Once again, thank you for choosing Fairmont Ambassador Seoul for your accommodation needs. It was a pleasure serving you, and we look forward to welcoming you back for another memorable stay in the near future. If there is anything else we can assist you with, please do not hesitate to contact us. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

The perfect hotel for shopping in Seoul

トリップアドバイザーの評価 5.0/5

Nicholas B トリップアドバイザー認証口コミ

An absolutely stunning hotel with outstanding service. Our room was spacious, clean, and comforting. The Spectrum restaurant’s breakfast was simply the best! Be sure to try it out! If you like shopping, there is direct access to the Hyundai Seoul next door, which is by far the fanciest mall I’ve ever been to! Perfect for day outings. The hotel staff are incredibly helpful and kind! I’d also like to give a special thank-you to Sany and everyone else for assisting us during our departure and making sure we were well taken care of! Overall, this was a perfect stay in a beautiful and fun city. Will definitely return in the future!

Dear Q4245UZnichlasb, Thank you for taking the time to share your wonderful feedback about your recent stay with us at Fairmont Ambassador Seoul. We are thrilled to hear that you had an exceptional experience and found our hotel to be the perfect place for shopping in Seoul. We are delighted that you enjoyed the spacious, clean, and comforting room, as well as the breakfast at The Spectrum restaurant. Your compliments on the quality of our breakfast are greatly appreciated. It’s fantastic to know that you took advantage of the direct access to The Hyundai Seoul and enjoyed your shopping experience at the fanciest mall you've ever visited. We strive to offer our guests convenient and enjoyable experiences, and we’re glad we could meet your expectations. Our team takes great pride in providing outstanding service, and your kind words about our staff, especially Sany, are truly motivating. We will make sure to share your appreciation with them and everyone else who contributed to making your departure smooth and comfortable. We are thrilled to hear that you had a perfect stay in Seoul and that you plan to return in the future. We look forward to welcoming you back and providing another memorable experience. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

とてもがっがり 二度といかない

お客さまの声 0.5/5

Yumiko 一人 - 確認済みレビュー すべて

google のコメントにも投稿しましたが スタッフが高圧的すぎる シャワーが水しかでない バスタブに備え付けのシャワーも使えない バスタブにお湯をためる蛇口で髪を洗いました。 お湯が出ないと分かった時フロントに電話しようかとも思いました どちらがゲストなのかわからないような高圧的な方とは話したくもなくみじめな思いで紙を洗い 朝食をたべてすぐにチェックアウトしました。 50回以上ソウルにはいっていつもいいホテルに泊まるようにしてたし ピッツバーグのフェアモントがとてもよかったので楽しみでしたがとても嫌な滞在でした 二度と行かないです

Fabulous Experience at Fairmont Hotel, Never Regrettable!

トリップアドバイザーの評価 5.0/5

Navigator65747607700 トリップアドバイザー認証口コミ

As I live in an overseas country, whenever I visit Korea, I stay at the Fairmont Ambassador Seoul Hotel. I’ve normally stayed at Fairmont for about more than two weeks in a year since 2023. As a loyal customer, I’d like to share some of the distinctive points of Fairmont Seoul. Since it is a new hotel, undoubtedly, all facilities and room conditions are well-maintained. Compared to other 5-star hotels, Fairmont has one of the most spacious standard room sizes (41m2) in Seoul. Not only its generous room size, but also an elegant room inside with sophisticated decorations, art paintings, and an iconic brown recliner chair. Hence, you might feel that you are truly treated and could have ever-lasting customer experiences. Great (especially The Hyundai) view is another good addition. More importantly, the majority (almost all) of staffs at Fairmont were super-great. Based on my stays, those are staffs that impressed me in diverse aspects; (Valet Area: Thomas is very professional and super kind). (Front Desk: I cannot remember all names, but, at least, if you encounter Scott, Jenny, Logan, Ben, Jacob, Jay, Chloe, you are so lucky. They are agile with a smile, flexible and ready to help guests all the time. Also, I found that there are an increasing number of international staffs who can help guests from other countries (Camille from France, Duco from Netherlands, Max from Hong Kong). Surprisingly, they are all good at Korean. Another distinctive points that make Fairmont stand out is they provide guests with unique and personalized services. For example, I was impressed by receiving a hand-writing welcome letter by several housekeeping managers, which is unusual in other hotels. Furthermore, when you seek some help or request additional amenities, pressing the “0” button on the phone, they always kindly respond and address your name. Those might be regarded as minor, but this makes a real difference. This signals that “I know you, thus, I care for you!” Behind the scenes, Amy, Sophia, Yoony, John, Jenna, Paul, Asheley, Jerick, Bree are also dedicated and passionate staffs who made me remember their names. While I have nothing to do with them, I would like to express my sincere gratitude by mentioning their name in this review. Last but not least, Fairmont Seoul locates a strategically convenient area for both business and leisure guests which is directly connected to “The Seoul Hyundai”, “IFC mall” and Subway station. To make a long story short, Fairmont Ambassador Seoul is a right place for relaxation, shopping, gourmet, casual eating, social and business meetings which connect other areas when you visit Seoul. Without any hesitation, therefore, I highly recommend Fairmont Ambassador Seoul for your stay in Korea. They will never disappoint you but make your day.

Dear Navigator65747607700, Thank you for your kind and detailed review of the Fairmont Ambassador Seoul. We are delighted to hear that you consistently choose to stay with us during your visits to Korea. Your compliments about our spacious rooms, elegant decor, and the stunning views are much appreciated. We are especially thrilled to know that our staff, including Thomas, Scott, Jenny, and others, have made your stays memorable. Your recognition of their efforts is truly encouraging. We strive to provide unique and personalized services, and it’s wonderful to hear that the handwritten welcome letters and attentive responses have made a positive impact on your experience. We look forward to welcoming you back and continuing to provide exceptional service. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Luxury and elegance in the plate

トリップアドバイザーの評価 5.0/5

sabinesanya トリップアドバイザー認証口コミ

Fantastic lunch at Mariposa on the terrace of the Fairmont hotel. Everything was delicious and the atmosphere is true luxury from the lobby to the table to the washroom. The service was perfect. Terry took good care of us explaining the menu and dishes. The Chef Andre Lee came to greet us which was very appreciable and his summer set menu is refreshing and delightful.

Dear Sabinesanya, Thank you for taking the time to share your feedback regarding your recent dining experience at Mariposa on the terrace of the Fairmont Ambassador Seoul. We greatly appreciate your kind words and are delighted to hear that you thoroughly enjoyed your lunch with us. It brings us immense joy to know that you found everything delicious and that the atmosphere resonated with the true essence of luxury, from the lobby to the table to the washroom. We are especially pleased to hear that Terry provided you with excellent service, guiding you through the menu and dishes with care. Chef Andre Lee and the culinary team strive to deliver memorable dining experiences, and we are thrilled that you found the summer set menu refreshing and delightful. Your acknowledgment of Chef Andre's personal greeting is truly appreciated. Your satisfaction is our top priority, and we are grateful for your patronage. We look forward to welcoming you back to Mariposa for another exceptional dining experience in the near future. Should you require any assistance or have any special requests for your next visit, please do not hesitate to contact us at your convenience. Thank you. Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

との提携 TripAdvisor

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