Dear Mr. T., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share such thoughtful and detailed feedback regarding your stay. We are pleased to know that you appreciated our convenient location and found the hotel well positioned as a base for your time in Seoul, particularly with the easy access to The Hyundai Seoul. At the same time, we regret that certain aspects of your experience did not fully meet your expectations. We appreciate your specific feedback regarding the weight of the partition between the bedroom and bathroom. We understand how such details can affect the overall comfort and ease of a guest room, and your comments will be shared with the relevant team for consideration as we continue to review and enhance our facilities. We also value your candid comments regarding breakfast and in-room dining. While we are pleased that you found the food reasonably enjoyable, we regret that the overall culinary experience did not leave a more distinctive impression. Your comparison and perspective are valuable to us, and we will share your feedback with our Food & Beverage and Culinary teams as we continue to refine both the quality and individuality of our dining experience. Thank you as well for sharing your perspective on sustainability. We particularly appreciate your point that balance is important, and that the environmental impact of different materials should be considered together with factors such as reuse and returnability. Thoughtful feedback such as yours encourages us to continue examining how our sustainability initiatives can be both meaningful and practical while maintaining the level of guest experience expected from Fairmont. We sincerely appreciate your constructive feedback and the opportunity it gives us to improve. We hope to have the pleasure of welcoming you back to Fairmont Ambassador Seoul and providing you with a more refined and memorable experience on your next visit. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. L., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed the cleanliness, luxurious atmosphere, and convenient layout of the room, and that these aspects contributed positively to your overall stay experience. At the same time, we sincerely regret the inconvenience caused by the noise from the adjacent room and hallway. We understand how important a quiet and comfortable environment is for a restful stay, and your comments regarding sound insulation have been shared with the relevant teams for further review and consideration. We also apologize that your departure experience negatively impacted what had otherwise been a positive stay. While we are glad to know that the check-out process itself was satisfactory, we deeply regret that the interaction regarding the taxi arrangement and the level of assistance provided at the entrance left you feeling disappointed. Please accept our sincere apologies if the communication from our doorman felt impersonal or discourteous in any way. Furthermore, we fully understand your frustration regarding the lack of luggage assistance despite the absence of other guests requiring attention at the time. This certainly does not reflect the level of attentiveness and hospitality we strive to provide. Your feedback has been shared with the relevant department leaders, and we will reinforce coaching and service training to ensure warmer communication, greater attentiveness, and more proactive guest assistance moving forward. Thank you once again for your valuable feedback. We truly appreciate your comments, as they help us identify areas for improvement, and we sincerely hope to have the opportunity to restore your confidence in us during a future visit. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. K., Thank you for choosing Fairmont Ambassador Seoul and for sharing your kind feedback with us. We are delighted to hear that you were pleased with the cleanliness, facilities, and overall service during your stay. It is especially rewarding to know that Alice at the Front Desk made such a meaningful impression through her thoughtful and attentive assistance. We truly appreciate your kind recognition of her efforts in helping you locate a pharmacy late at night. Your compliments will certainly be shared with Alice as great encouragement. Thank you once again for your generous feedback. We sincerely look forward to welcoming you back in the near future for another memorable stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. T., Thank you for choosing Fairmont Ambassador Seoul once again and for sharing your continued support with us. We are delighted to hear that you find our location convenient and that you continue to enjoy a comfortable stay with us. It is truly rewarding to know that you have chosen to return for your third visit. At the same time, we appreciate your candid feedback regarding the breakfast experience. We regret that it felt slightly below your previous visit, and your comments have been shared with our culinary team for review and improvement. Regarding room assignment, please kindly note that floor levels may vary depending on the room type and overall hotel availability. However, we have noted your preference and will do our best to accommodate it whenever possible for your future stays. Thank you once again for your valuable feedback and continued trust in us. We look forward to welcoming you back for an even more satisfying stay in the future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. T., Thank you for taking the time to share your feedback and for choosing to stay with us again. We are pleased to hear that this was your second stay and that you found it just as comfortable as before. We also appreciate your positive comments regarding our convenient location next to the station and the shopping mall. However, we sincerely apologize for the confusion and inconvenience you experienced regarding your late arrival notification. You were absolutely right to expect that the information you shared in advance would be properly communicated. The follow-up email you received on the evening of your arrival should not have occurred, and we fully understand how this may have caused frustration. Please rest assured that your feedback has been shared with the relevant team therefore we may review our internal communication process and prevent similar situations in the future. Thank you once again for your valuable comments. We truly appreciate your continued trust in Fairmont Ambassador Seoul, and we hope to have the opportunity to welcome you back for an even smoother and more seamless experience next time. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Mr. Kojima, Thank you for sharing such wonderful feedback regarding your recent stay at Fairmont Ambassador Seoul. We are delighted to hear that the combination of the Signature Suite and the Fairmont Gold Lounge made your stay especially enjoyable. It is very rewarding to know that you appreciated the interior design, spaciousness, and the attentive service provided by our team, reflecting the quality and standards of a luxury hotel. Your kind words regarding the dining experience on the 29th floor, the service from our Gold Lounge team, and the room service are truly appreciated. We are also pleased to hear that your stay under the American Express Platinum plan added to the overall satisfaction of your experience. Your encouraging feedback will be shared with our team, as it serves as a great source of motivation. We sincerely look forward to welcoming you back for another exceptional stay in the near future. Thank you. Warm regards, Jenna Oh Guest Relations & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mrs. S., Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed our spacious rooms and delicious breakfast, and that you found your stay comfortable and wonderful. We look forward to welcoming you again soon. この度はご感想をお寄せいただき、誠にありがとうございます。 広々としたお部屋や美味しい朝食をお楽しみいただけ、快適で素晴らしいご滞在となったとのこと、大変嬉しく存じます。 またのご来館を心よりお待ち申し上げております。 Warm Regards, John Park Director of Rooms Fairmont Ambassador Seoul

Dear Mr. K., Thank you very much for sharing your feedback regarding your recent stay at Fairmont Ambassador Seoul. We are glad to hear that your lost item was smoothly returned and appreciate your suggestions regarding security improvements. We also note your rating for the Accor Loyalty Program and will continue striving to enhance our services. We look forward to welcoming you again in the future. この度はフェアモントアンバサダーソウルへのご滞在に関するフィードバックをお寄せいただき、誠にありがとうございます。お忘れ物がスムーズにお手元に戻ったとのことで安心いたしました。また、セキュリティ向上に関するご意見もありがとうございます。Accor Loyalty Programへのご評価も承知いたしました。今後もサービス向上に努めてまいります。 またのご来館を心よりお待ちしております。 Warm regards, John Park Director of Rooms Fairmont Ambassador Seoul

Dear Mami K., Warm greetings from Fairmont Ambassador Seoul, and thank you for taking the time to share your feedback with us. We are truly grateful for your continued trust in us and are pleased to know that you chose to stay with us again. At the same time, we sincerely regret to hear that our pool facilities did not meet your expectations. Your detailed comments regarding the changing area, lockers, and overall convenience of the pool facility have been carefully noted and shared with our management team for further review. While we are committed to improving these areas, we kindly ask for your understanding that such enhancements will take time and may not be implemented immediately. Thank you once again for sharing your honest insights. Feedback like yours is invaluable as we continuously strive to improve our guest experience. We truly value your loyalty and hope to have the pleasure of welcoming you back for an even better stay in the future. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Hiromi T., Thank you very much for taking the time to share your detailed and thoughtful feedback. We are truly pleased to hear that you enjoyed the cleanliness and overall comfort of our hotel throughout your stay. We sincerely apologize for the inconvenience you experienced with the elevator system. We completely understand how confusing and disruptive repetitive floor changes can be, and we appreciate you sharing this with such clarity. Your comments have been promptly relayed to our Engineering team for further review and technical assessment. Regarding your breakfast experience, we are grateful for your honest feedback. We are sorry to hear that the menu variety did not meet your expectations during your stay. With regard to the Peking duck, we would like to share that this dish is one of Spectrum’s signature offerings and is a permanent menu item, therefore it is not part of the daily rotation. Nevertheless, we understand your point on menu variation and have already shared your suggestion with our Culinary and F&B teams for future consideration. Thank you again for your valuable insights, which help us continue improving our guest experience. We sincerely hope to have the pleasure of welcoming you back again, and to provide you with a more seamless and delightful stay next time. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Takashi O., We are pleased to inform you that your glasses have been found, and we can arrange to have them delivered to you. To proceed with the shipment, may we kindly ask you to provide your full name, contact number, delivery address, and email address. As the item is fragile, please note that there may be a slight risk of damage during transit. In addition, a credit card authorization form is required to cover the courier fee. Kindly complete and return the attached form at your earliest convenience so we may finalize the delivery. Thank you very much for your kind cooperation. Please don’t hesitate to let us know if you have any specific delivery preferences or additional requests. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Kazuya E., Thank you very much for sharing your feedback. We are truly delighted to know that you had a comfortable and pleasant stay with us. Your kind words are greatly appreciated and serve as wonderful encouragement to our team as we continue striving to provide exceptional experiences for all our guests. We look forward to the pleasure of welcoming you back to Fairmont Ambassador Seoul in the near future. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Takeshi N., Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed a luxurious and comfortable stay, and that the bed, shower, and restroom met your expectations. We also appreciate your understanding regarding the language limitations, and we will continue to do our best to ensure a seamless experience for all our guests. We look forward to welcoming you back on your next visit. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Shoko O., Thank you very much for sharing your wonderful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the convenient location, clean rooms, and attentive service during your visit. It is our pleasure to know that you had a comfortable experience in the suite and that our team could assist you promptly, including arranging a taxi to the airport. We appreciate your comments regarding the late check-out, and we will keep them in mind as we continuously strive to enhance our guests’ experiences. We look forward to welcoming you back to the Fairmont in the near future and providing you with another memorable stay. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Takako T., Thank you very much for taking the time to share your experience with us. We are truly delighted to hear that our front desk team made you feel at ease and that their guidance was helpful while you were waiting for the limousine bus. Your recognition means a great deal to us, as we strive to provide thoughtful and attentive service to all our guests. We are very pleased to know that you plan to stay with us again on your next visit. It will be our pleasure to welcome you back and ensure another comfortable and memorable experience. With warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mijwadae P., Thank you for your continued support and for sharing such kind words about your experience at Fairmont Ambassador Seoul. We are truly delighted to hear that you always enjoy your stays with us. It is wonderful to know that our staff’s service, dining experience, and room cleaning have met your expectations. We are also pleased that our laundry service has provided you with a satisfying experience. Your kind words motivate us to continue delivering the highest level of hospitality. We sincerely appreciate your loyalty and look forward to welcoming you back for another exceptional stay. Please do not hesitate to reach out if there is anything we can assist you with for your next visit. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Shuhei K., Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed the quietness and cleanliness of your room. We\'re also pleased that our convenient location near the station and department store, as well as the beautiful view of the Han River, enhanced your stay. We truly appreciate your kind comments and hope to welcome you back soon for another wonderful experience. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Shingo K., Thank you for sharing your kind feedback with us. We're delighted to hear that our front desk, breakfast, and gym staff provided you with friendly and efficient service. Your compliments will be passed on to the respective teams. We also appreciate your suggestion regarding the inclusion of toothbrushes in our amenities. We understand your preference and will take it into consideration for future improvements, while also noting your thoughts on razors and combs. Your feedback is invaluable to us, and we look forward to welcoming you back soon. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Hiromi S., Thank you for your kind words about our hospitality and service. We’re delighted to hear that our team contributed to your comfortable and reassuring stay. We regret the bath temperature was not ideal and will address this to ensure improvements. Your feedback is invaluable, and we appreciate your recognition of our team’s efforts. We look forward to welcoming you back for an even better experience in the future. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul