フェアモントアンバサダーソウル

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,413 件のレビュー

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説明

ホテルのその他の情報

  • エクスプレスセルフチェックインとチェックアウトキオスクを完備したモダンなフロントデスクスペースです。

  • ほとんどの客室からは、漢江のパノラマビューをお楽しみいただけます。

  • フェアモントフィットは、毎月第 3 火曜日は休業します(変更になる場合があります)

  • 地下歩行者道を通じて、大型デパートとソウルメトロに直結しています。

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ホテル所在地

フェアモントアンバサダーソウル

フェアモントソウル108 YeouiDaero, Yeouidodong Yeongdeungpogu
07335 ソウル
韓国

GPS:37.525269, 126.929134

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,413 件のレビュー

トリップアドバイザーの評価  4.9/5  1,096 件のレビュー

2025エクセレンス認証

DELICIOUS AND OVERLOADED WITH KINDNESS

トリップアドバイザーの評価 5.0/5

Julia Y トリップアドバイザー認証口コミ

Dear Julia Y, Thank you so much for your kind and heartfelt words. We are absolutely delighted to hear that you enjoyed the food, especially the bread, and that every meal brought a sense of joy to your dining experience. Your generous compliments about the service truly mean a lot to us. We’re especially grateful for your recognition of May’s genuine kindness and warm welcome — we will be sure to share your lovely feedback with her, as it will certainly brighten her day. It was our pleasure to have you with us, and we are honored to have earned your recommendation. We look forward to welcoming you back again very soon. Warmest regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Great hotel

トリップアドバイザーの評価 5.0/5

Colleen J トリップアドバイザー認証口コミ

Dear Colleenj, Thank you very much for taking the time to share such kind words about your recent stay with us. We are truly delighted to hear that you enjoyed the overall experience—from our service and room condition to our facilities including the restaurant and bar. It is especially wonderful to know that Amy at Reception left a positive impression and that our team’s English communication was helpful throughout your stay, including with taxi arrangements. Your recommendation means a great deal to all of us. We sincerely hope to welcome you back in the near future for another memorable visit. With warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Best Aperol Spritz @M29 (Emily 👍)

トリップアドバイザーの評価 5.0/5

Gigi L Friends getaway - トリップアドバイザー認証口コミ

Dear Gigi L, Thank you so much for your wonderful feedback. We're delighted to hear that Emily’s Aperol Spritz was the best you’ve ever had and that her warm and attentive service made your friend’s birthday celebration truly memorable. Your kind words mean a great deal to us, and I’ll be sure to share them with Emily. We look forward to welcoming you back again—hopefully very soon. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Housekeeper broke my laptop

トリップアドバイザーの評価 1.0/5

Sabina P トリップアドバイザー認証口コミ

Dear Sabina P, You are claiming that a housekeeper damaged your laptop while it was left closed on the desk in your room. However, no evidence was provided to support this claim. After a careful internal investigation—including a review of housekeeping schedules and discussions with the team—we found no indication of misconduct or mishandling. In the absence of any proof, we were unfortunately unable to assume responsibility. Additionally, we have received on our duty manager phone your comments and remarks that are disrespectful toward our staff, which we cannot accept. While we always welcome constructive feedback and are committed to resolving any legitimate concerns, we also have a responsibility to protect the integrity and dignity of our team members. We did offer a goodwill gesture on-site as a sign of empathy, even though we were not at fault, but it was not well received. Best Regards, Franck Loison General Manager

amazing

トリップアドバイザーの評価 5.0/5

Gokce A トリップアドバイザー認証口コミ

Dear Gokce A, Thank you very much for your kind words and for taking the time to share your experience with us. We are truly delighted to hear that you had such an amazing time during your visit. It’s especially heartwarming to know that our staff, particularly Raphael, made a positive impression and ensured you felt well taken care of throughout your time with us. Your generous recommendation means a great deal to us, and we are grateful that you chose to spend your time here. We hope to have the pleasure of welcoming you back soon for another memorable experience with great food and beautiful views. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

との提携 TripAdvisor

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