Fairmont Ambassador Seoul 5 つ星

Dear Ms. S., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share such detailed feedback about your stay. We are pleased to know that our location, proximity to Han River Park, and the dining options in Yeouido contributed positively to your visit. We are also glad that you enjoyed the Han River view from your room. At the same time, we sincerely regret that several aspects of your experience did not meet your expectations. In particular, we apologize that assistance with your luggage was not provided as expected. This is certainly not the impression of attentive hospitality we wish to leave, and your comments will be shared with the relevant team for further review and improvement. We also appreciate your feedback regarding the swimming pool changing facilities and sauna. We understand that the locker and changing arrangements affected your comfort, and we will take your comments into consideration as we continue to review the overall guest experience. Our sauna is offered as a separate facility with an additional usage fee. Nevertheless, we appreciate your candid feedback regarding its pricing. Your ratings regarding arrival, booking, breakfast, our team, and departure have also been carefully noted. Feedback such as yours helps us identify where greater consistency and attention are needed throughout the guest journey. Thank you again for sharing both the positive aspects and areas where we could have served you better. We hope to have an opportunity to welcome you back and provide a more seamless and satisfying experience in the future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. T., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share such thoughtful and detailed feedback regarding your stay. We are pleased to know that you appreciated our convenient location and found the hotel well positioned as a base for your time in Seoul, particularly with the easy access to The Hyundai Seoul. At the same time, we regret that certain aspects of your experience did not fully meet your expectations. We appreciate your specific feedback regarding the weight of the partition between the bedroom and bathroom. We understand how such details can affect the overall comfort and ease of a guest room, and your comments will be shared with the relevant team for consideration as we continue to review and enhance our facilities. We also value your candid comments regarding breakfast and in-room dining. While we are pleased that you found the food reasonably enjoyable, we regret that the overall culinary experience did not leave a more distinctive impression. Your comparison and perspective are valuable to us, and we will share your feedback with our Food & Beverage and Culinary teams as we continue to refine both the quality and individuality of our dining experience. Thank you as well for sharing your perspective on sustainability. We particularly appreciate your point that balance is important, and that the environmental impact of different materials should be considered together with factors such as reuse and returnability. Thoughtful feedback such as yours encourages us to continue examining how our sustainability initiatives can be both meaningful and practical while maintaining the level of guest experience expected from Fairmont. We sincerely appreciate your constructive feedback and the opportunity it gives us to improve. We hope to have the pleasure of welcoming you back to Fairmont Ambassador Seoul and providing you with a more refined and memorable experience on your next visit. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. L., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed the cleanliness, luxurious atmosphere, and convenient layout of the room, and that these aspects contributed positively to your overall stay experience. At the same time, we sincerely regret the inconvenience caused by the noise from the adjacent room and hallway. We understand how important a quiet and comfortable environment is for a restful stay, and your comments regarding sound insulation have been shared with the relevant teams for further review and consideration. We also apologize that your departure experience negatively impacted what had otherwise been a positive stay. While we are glad to know that the check-out process itself was satisfactory, we deeply regret that the interaction regarding the taxi arrangement and the level of assistance provided at the entrance left you feeling disappointed. Please accept our sincere apologies if the communication from our doorman felt impersonal or discourteous in any way. Furthermore, we fully understand your frustration regarding the lack of luggage assistance despite the absence of other guests requiring attention at the time. This certainly does not reflect the level of attentiveness and hospitality we strive to provide. Your feedback has been shared with the relevant department leaders, and we will reinforce coaching and service training to ensure warmer communication, greater attentiveness, and more proactive guest assistance moving forward. Thank you once again for your valuable feedback. We truly appreciate your comments, as they help us identify areas for improvement, and we sincerely hope to have the opportunity to restore your confidence in us during a future visit. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. K., Thank you for choosing Fairmont Ambassador Seoul and for sharing your kind feedback with us. We are delighted to hear that you were pleased with the cleanliness, facilities, and overall service during your stay. It is especially rewarding to know that Alice at the Front Desk made such a meaningful impression through her thoughtful and attentive assistance. We truly appreciate your kind recognition of her efforts in helping you locate a pharmacy late at night. Your compliments will certainly be shared with Alice as great encouragement. Thank you once again for your generous feedback. We sincerely look forward to welcoming you back in the near future for another memorable stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. T., Thank you for choosing Fairmont Ambassador Seoul once again and for sharing your continued support with us. We are delighted to hear that you find our location convenient and that you continue to enjoy a comfortable stay with us. It is truly rewarding to know that you have chosen to return for your third visit. At the same time, we appreciate your candid feedback regarding the breakfast experience. We regret that it felt slightly below your previous visit, and your comments have been shared with our culinary team for review and improvement. Regarding room assignment, please kindly note that floor levels may vary depending on the room type and overall hotel availability. However, we have noted your preference and will do our best to accommodate it whenever possible for your future stays. Thank you once again for your valuable feedback and continued trust in us. We look forward to welcoming you back for an even more satisfying stay in the future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul