フェアモントアンバサダーソウル

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,519 件のレビュー

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フェアモントソウル108 YeouiDaero, Yeouidodong Yeongdeungpogu, 07335 ソウル, 韓国

説明

ホテルのその他の情報

  • エクスプレスセルフチェックインとチェックアウトキオスクを完備したモダンなフロントデスクスペースです。

  • ほとんどの客室からは、漢江のパノラマビューをお楽しみいただけます。

  • フェアモントフィットは、毎月第 3 火曜日は休業します（変更になる場合があります）

  • 地下歩行者道を通じて、大型デパートとソウルメトロに直結しています。

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ホテル所在地

フェアモントアンバサダーソウル

フェアモントソウル108 YeouiDaero, Yeouidodong Yeongdeungpogu
07335 ソウル
韓国

GPS:37.525269, 126.929134

電話番号
ファックス +82 2-3395-6170

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,519 件のレビュー

トリップアドバイザーの評価  4.9/5  1,052 件のレビュー

2025エクセレンス認証

Best Aperol Spritz @M29 (Emily 👍)

トリップアドバイザーの評価 5.0/5

Gigi L Friends getaway - トリップアドバイザー認証口コミ

I rate it 5 out of 5. Emily’s cocktails are exceptional; I'm an expert on Aperol Spritz, and hers is the best I've ever tasted anywhere in the world. Moreover, her service is both delicate and exquisite. I came here to celebrate my friend’s birthday, and I ended up creating an unforgettable memory. If I return, it will definitely be because of Emily.

Housekeeper broke my laptop

トリップアドバイザーの評価 1.0/5

Sabina P トリップアドバイザー認証口コミ

Housekeeper broke my laptop. I left it closed on the desk and came back and tried to open it and it was completely broken. The hotel won’t take any responsibility or compensate me because there’s no evidence which means they’re calling me a liar. The manager Max offered me a free cake it was comical. They do not care about their guests.

amazing

トリップアドバイザーの評価 5.0/5

Gokce A トリップアドバイザー認証口コミ

it was such a beautiful place and the staff were so nice especially the French staff was so nice hehehe He was asking if we needed anything all the time. Thank you so much for an amazing experience. I recommend this place to everyone visiting Seoul for a great experience and amazing food with a great view.

Dear Gokce A, Thank you very much for your kind words and for taking the time to share your experience with us. We are truly delighted to hear that you had such an amazing time during your visit. It’s especially heartwarming to know that our staff, particularly Raphael, made a positive impression and ensured you felt well taken care of throughout your time with us. Your generous recommendation means a great deal to us, and we are grateful that you chose to spend your time here. We hope to have the pleasure of welcoming you back soon for another memorable experience with great food and beautiful views. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

The most terrible Fairmont hotel.

トリップアドバイザーの評価 2.0/5

krupa2017 トリップアドバイザー認証口コミ

The hotel is well equipped but very unfriendly. Its hospitality rating would be a zero if i cant give negative scores on their NPS. A member of my group had an issue which was resolved by physically cornering him in the hotel lobby and threatening and actually calling the police. My wife and i were both very unwell during our trip and on one day we reached the breakfast place 1 minute after 10 am, its closure time. Understanding their issues, we both requested for just a bowl of cereals and coffee to go. The staff refused. The next day we were in the restaurant and at 10 am we asked for a coffee and another glass of hot water to go. Just terrible. service and extremely bad attitude. Takes away all the good. The lobby has no sitting space if one does not want to pay for drinks. And the staff have the audacity to state that you need to vacate the premises- not a request, an order.

Dear Atul P, We would like to provide some context regarding the situation mentioned. One of the guests in your group caused extensive damage to his room by running hot water in the shower continuously, creating a high-humidity environment that affected the integrity of the space. As per hotel policy, a damage charge was applied. Unfortunately, the situation escalated, and due to aggressive behavior toward our staff, local authorities were involved. In Korea, calling the police in such cases is a standard safety protocol to ensure calm resolution and protect all parties involved. Regarding your breakfast experience, we understand your frustration. However, our team must follow set operating hours and policies to ensure fairness to all guests. While we strive to accommodate whenever possible, requests made outside service hours may not always be fulfilled. As for the lobby area, it is designed as a part of our lobby lounge, where seating is reserved for patrons. We apologize if this was not communicated clearly, but our team is trained to manage the space respectfully while upholding hotel standards. Best Regards, Franck Loison General Manager

Exceptional Service

トリップアドバイザーの評価 5.0/5

dahye l Friends getaway - トリップアドバイザー認証口コミ

I recently visited Korea after a long time and had the pleasure of visiting the Fairmont Atrium Lounge with a friend. As always, the fresh pastries and fragrant tea were incredibly satisfying. We were able to enjoy a peaceful and elegant atmosphere, with everything perfectly prepared. What left the greatest impression was the detailed and heartfelt service provided by Jaden. He checked on us with perfect timing, ensuring he never interrupted our conversation, and always welcomed us with a warm and genuine smile that made us feel truly at ease. His thoughtful and professional service, combined with a personal touch, made our experience even more special. Thanks to this memorable experience, I am already looking forward to my next visit to the Fairmont Lounge. It was truly a wonderful day that will stay with me for a long time.

Dear Ariel, Thank you very much for taking the time to share such warm and thoughtful feedback about your recent visit to the Fairmont Atrium Lounge. We are truly honored to have welcomed you back to Korea and to have been a part of your special day. We are especially delighted to hear that the ambiance, fresh pastries, and tea met your expectations and allowed you to enjoy a peaceful and elegant moment with your friend. It is also incredibly rewarding to know that Jayden's attentive and heartfelt service left a lasting impression. Your appreciation means a great deal to us, and we very much look forward to welcoming you back to the Lounge on your next visit. With warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

との提携 TripAdvisor

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ソウルのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。