Fairmont Ambassador Seoul 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,783 件のレビュー

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フェアモントソウル108 YeouiDaero, Yeouidodong Yeongdeungpogu, 07335 ソウル, 韓国

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ホテルのその他の情報

  • エクスプレスセルフチェックインとチェックアウトキオスクを完備したモダンなフロントデスクスペースです。

  • ほとんどの客室からは、漢江のパノラマビューをお楽しみいただけます。

  • フェアモントフィットは毎月第 3 火曜日は休業となります

  • 地下歩行者道を通じて、大型デパートとソウルメトロに直結しています。

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ホテル所在地

Fairmont Ambassador Seoul

フェアモントソウル108 YeouiDaero, Yeouidodong Yeongdeungpogu
07335 ソウル
韓国

GPS:37.525269, 126.929134

電話番号
ファックス +82 2-3395-6170

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,783 件のレビュー

お客さまの声 4.0/5

Sukkyun L. ビジネス - 確認済みレビュー すべて

新しいホテルで内部も清潔感もあり、高級感もありました。 また、ルームも同線も使いやすく配置され大変満足しました。

Dear Mr. L., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed the cleanliness, luxurious atmosphere, and convenient layout of the room, and that these aspects contributed positively to your overall stay experience. At the same time, we sincerely regret the inconvenience caused by the noise from the adjacent room and hallway. We understand how important a quiet and comfortable environment is for a restful stay, and your comments regarding sound insulation have been shared with the relevant teams for further review and consideration. We also apologize that your departure experience negatively impacted what had otherwise been a positive stay. While we are glad to know that the check-out process itself was satisfactory, we deeply regret that the interaction regarding the taxi arrangement and the level of assistance provided at the entrance left you feeling disappointed. Please accept our sincere apologies if the communication from our doorman felt impersonal or discourteous in any way. Furthermore, we fully understand your frustration regarding the lack of luggage assistance despite the absence of other guests requiring attention at the time. This certainly does not reflect the level of attentiveness and hospitality we strive to provide. Your feedback has been shared with the relevant department leaders, and we will reinforce coaching and service training to ensure warmer communication, greater attentiveness, and more proactive guest assistance moving forward. Thank you once again for your valuable feedback. We truly appreciate your comments, as they help us identify areas for improvement, and we sincerely hope to have the opportunity to restore your confidence in us during a future visit. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

お客さまの声 5.0/5

Dmytro K. ご友人 - 確認済みレビュー すべて

受付のAliceさんの態度が非常によく、夜に薬局探しても見つからず、Aliceさんが代わりに全部探して、電話までしてくれて大変助かりました。

Dear Mr. K., Thank you for choosing Fairmont Ambassador Seoul and for sharing your kind feedback with us. We are delighted to hear that you were pleased with the cleanliness, facilities, and overall service during your stay. It is especially rewarding to know that Alice at the Front Desk made such a meaningful impression through her thoughtful and attentive assistance. We truly appreciate your kind recognition of her efforts in helping you locate a pharmacy late at night. Your compliments will certainly be shared with Alice as great encouragement. Thank you once again for your generous feedback. We sincerely look forward to welcoming you back in the near future for another memorable stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

お客さまの声 4.0/5

Akiyo T. ファミリー - 確認済みレビュー すべて

3回目の宿泊です。以前は明洞のホテルを利用していましたが、金浦空港からタクシーでもメトロでも近く、便利で快適なので、最近はソウルのホテルはこちらを利用させていただいています。 毎回、朝食付きにしていますが、1年前より少し質が落ちた気がしました。でも満足しています。

Dear Ms. T., Thank you for choosing Fairmont Ambassador Seoul once again and for sharing your continued support with us. We are delighted to hear that you find our location convenient and that you continue to enjoy a comfortable stay with us. It is truly rewarding to know that you have chosen to return for your third visit. At the same time, we appreciate your candid feedback regarding the breakfast experience. We regret that it felt slightly below your previous visit, and your comments have been shared with our culinary team for review and improvement. Regarding room assignment, please kindly note that floor levels may vary depending on the room type and overall hotel availability. However, we have noted your preference and will do our best to accommodate it whenever possible for your future stays. Thank you once again for your valuable feedback and continued trust in us. We look forward to welcoming you back for an even more satisfying stay in the future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

お客さまの声 3.5/5

Akiyo T. ファミリー - 確認済みレビュー すべて

2回目の宿泊でしたが、変わらず快適でした。 ただし、到着時間が遅い時間（23時）になるので前もって予約番号と到着予定時刻をメールで連絡し、担当者様から情報共有しますと返信があったにも関わらず、宿泊日当日19時頃に、まだチェックインしていないが、何時の到着になるか問い合わせのメールが届きました。情報共有されていなかったのでしょうか？

Dear Ms. T., Thank you for taking the time to share your feedback and for choosing to stay with us again. We are pleased to hear that this was your second stay and that you found it just as comfortable as before. We also appreciate your positive comments regarding our convenient location next to the station and the shopping mall. However, we sincerely apologize for the confusion and inconvenience you experienced regarding your late arrival notification. You were absolutely right to expect that the information you shared in advance would be properly communicated. The follow-up email you received on the evening of your arrival should not have occurred, and we fully understand how this may have caused frustration. Please rest assured that your feedback has been shared with the relevant team therefore we may review our internal communication process and prevent similar situations in the future. Thank you once again for your valuable comments. We truly appreciate your continued trust in Fairmont Ambassador Seoul, and we hope to have the opportunity to welcome you back for an even smoother and more seamless experience next time. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

お客さまの声 5.0/5

Kojima S. 一人 - 確認済みレビュー すべて

シグニチャースイートに フェアモントゴールドラウンジの 組み合わせがとても心地よい体験になりました。インテリアの色合いや空間、スタッフの対応すべてが心地良く、ラグジュアリーホテルのクオリティーを満たしていると 感じました。 29Fレストランでの 食事とスタッフの接客レベルも良かったです

Mr. Kojima, Thank you for sharing such wonderful feedback regarding your recent stay at Fairmont Ambassador Seoul. We are delighted to hear that the combination of the Signature Suite and the Fairmont Gold Lounge made your stay especially enjoyable. It is very rewarding to know that you appreciated the interior design, spaciousness, and the attentive service provided by our team, reflecting the quality and standards of a luxury hotel. Your kind words regarding the dining experience on the 29th floor, the service from our Gold Lounge team, and the room service are truly appreciated. We are also pleased to hear that your stay under the American Express Platinum plan added to the overall satisfaction of your experience. Your encouraging feedback will be shared with our team, as it serves as a great source of motivation. We sincerely look forward to welcoming you back for another exceptional stay in the near future. Thank you. Warm regards, Jenna Oh Guest Relations & Quality Assurance Manager Fairmont Ambassador Seoul

その他のウェブユーザーの評価

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  • 333 件のレビュー 8.1/10 快適さ
  • 296 件のレビュー 8.5/10 清潔さ
  • 286 件のレビュー 9.1/10 朝食

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