Dear 圧巻のビュー, Thank you very much for choosing Hotel Naru Seoul – MGallery and for taking the time to share your valuable feedback. We are truly delighted to hear that you enjoyed the beautiful view from your River View Suite and that you were satisfied with our service, guest room, and breakfast. Your kind words are greatly appreciated and serve as a wonderful encouragement to our entire team. At the same time, we sincerely regret to learn that the size of the bathtub did not meet your expectations. Your feedback has been carefully noted and will be shared with the relevant team for future consideration as we continuously strive to improve our facilities and guest experience. We truly value your comments and will do our utmost to provide an even more comfortable and enjoyable stay on your next visit. We sincerely look forward to welcoming you back again in the near future. Warm regards, Hotel Naru Seoul – MGallery General Manager Simon Kim

Dear Erika O., Warm greetings from Hotel Naru Seoul – MGallery. Thank you very much for sharing your wonderful review following your recent stay with us. We are truly delighted to hear that you enjoyed the comfortable atmosphere and pleasant fragrance throughout the hotel, as well as the attentive service provided by our team. Your kind words are a great encouragement to all of us, and it is always rewarding to know that our efforts helped make your stay relaxing and memorable. We sincerely appreciate your feedback and look forward to welcoming you back to Hotel Naru Seoul – MGallery on your next visit to Seoul. Warm regards, Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Riko S., Thank you very much for choosing Hotel Naru Seoul – MGallery and for taking the time to share your wonderful review with us. We are truly delighted to hear that you chose to stay with us while your friend was visiting Seoul and that you had such an enjoyable experience together. It is especially rewarding to know that our team’s warm hospitality, as well as the comfort of your room, the beautiful view, and our facilities including the swimming pool, all contributed to making your stay memorable. Your comment that this was the first hotel that made you want to return means a great deal to us and serves as a tremendous encouragement to our entire team. Creating meaningful and memorable moments for our guests is at the heart of what we do, and your kind words inspire us to continue delivering exceptional service. Thank you once again for your generous feedback. We sincerely look forward to welcoming you and your friend back to Hotel Naru Seoul – MGallery for another unforgettable stay in the near future. Warm regards, Hotel Naru Seoul – MGallery General Manager Simon Kim

Dear Harumi I., Thank you very much for choosing Hotel Naru Seoul – MGallery and for taking the time to share your wonderful review. We are truly delighted to hear that you were impressed by the beautiful view from your room and that your stay contributed to making your trip to Korea such a memorable one. It is always our greatest pleasure to know that our guests had a comfortable and enjoyable experience with us. Your kind words are a great source of motivation for our entire team, and we sincerely appreciate your intention to stay with us again in the future. We will continue striving to provide warm hospitality and attentive service so that every visit remains special and relaxing. Thank you once again for your thoughtful feedback and for allowing us to be part of your journey. We very much look forward to welcoming you back to Hotel Naru Seoul – MGallery for another wonderful stay in the near future. Warm regards, Hotel Naru Seoul – MGallery General Manager Simon Kim

Dear Yasunori W., Thank you very much for choosing Hotel Naru Seoul – MGallery and for sharing your feedback with us. We are pleased to hear that you found the room clean, comfortable, and well-suited for your family stay. It is also wonderful to know that you enjoyed the river view, even from a lower floor, and that the overall experience met your expectations. At the same time, we appreciate your comment regarding the shower in the bathtub. We understand that it may not have been immediately easy to operate, and we will review ways to provide clearer guidance for a more convenient experience. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you and your family back for another comfortable stay in the future. Warm regards, Hotel Naru Seoul – MGallery General Manager Simon Kim

Dear Mr.O., Warm greetings from Hotel Naru Seoul – MGallery. On behalf of all our team members, I would like to take a moment to thank you for choosing Hotel Naru Seoul – MGallery. It was our privilege to have had the opportunity to serve you during your recent stay. We continuously strive to deliver the highest quality of service and remain committed to providing exceptional experiences for all our guests. Hotel Naru Seoul – MGallery aims to be the preferred choice for both business and leisure travelers in Seoul by offering outstanding service and exceeding our guests’ expectations. We sincerely appreciate your valuable feedback, and should your travels bring you back to Seoul, we would be delighted to welcome you again in the near future. Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Ms. Sawamura K., Warm greetings from Hotel Naru Seoul – MGallery. First of all, please allow me to write in English. On behalf of all our team members, I would like to sincerely thank you for choosing Hotel Naru Seoul – MGallery for your stay. We are truly grateful for your kind words about our facilities, location, views, and the professionalism of our staff. We are delighted to hear that you had an overall positive experience with us. However, we deeply apologize for the disturbance caused by the loud music from the lounge in the evening. We understand how this affected your stay, and we sincerely regret that it prevented you from fully enjoying your time with us. Please know that your comfort and satisfaction are of the utmost importance to us, and we are committed to making the necessary improvements to ensure a more peaceful and relaxing environment for all our guests. We greatly appreciate your feedback, and it will be instrumental in helping us enhance our services. We are already reviewing the situation and exploring possible solutions to prevent this issue from occurring in the future. Our goal is to provide a welcoming and tranquil atmosphere for every guest, and we will work diligently to achieve that. Once again, we apologize for the inconvenience and thank you for your understanding. We would be honored to welcome you back in the future, and we hope to provide you with a more enjoyable and peaceful stay next time. Warm regards, Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Yuki O., Warm greetings from Hotel Naru Seoul – MGallery. On behalf of all our team members, I would like to take a moment to thank you for choosing Hotel Naru Seoul – MGallery. We are delighted to know that you enjoyed the beautiful view from your room and found our facilities, including the separate bath, shower, and toilet, to be comfortable and convenient. We also sincerely appreciate your kind suggestion regarding Japanese-language support at the front desk. Please be assured that we will share your feedback with our team to further enhance our guest experience. It was truly our pleasure to have you with us for two nights, and we are very pleased to know that you would consider staying with us again. We sincerely look forward to welcoming you back to Hotel Naru Seoul – MGallery on your next visit to Seoul. Thank you once again for your warm words. Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Ms. Miho, Warm greetings from Hotel Naru Seoul – MGallery. First of all, please allow me to write in English. On behalf of our entire team, I would like to extend my heartfelt thanks to you for choosing to stay at Hotel Naru Seoul – MGallery. It was truly our privilege to have the opportunity to serve you during your recent visit. We are delighted to learn that you found your stay comfortable and satisfying. Your kind words regarding the cleanliness of the room, the quality of our service, and the smooth reservation process are deeply appreciated. It is also very encouraging to know that you noticed and valued the sincere efforts of our team—such recognition truly means a lot to us. At Hotel Naru Seoul – MGallery, we are committed to delivering outstanding service and creating memorable experiences that reflect the spirit of Seoul. We continually strive to exceed expectations and provide an exceptional environment for both business and leisure travelers. Thank you once again for your valuable feedback. Should your travels bring you back to Seoul, we would be honored to welcome you again and provide another wonderful stay. Warm regards, Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Mr.T. Warm greetings from Hotel Naru Seoul – MGallery. First of all, please allow me to write in English. Thank you for taking the time to share your experience at our hotel. We greatly value your feedback, as it helps us ensure that we consistently meet and exceed our guests' expectations. Our hotel is committed to providing the most comfortable and pleasant service, and we are always eager to improve. We apologized that there are any areas we may have overlooked or aspects that need improvement, we will thoroughly review your feedback regarding service matter, housekeeping and breakfast. We will ensure that we take the necessary steps to enhance the quality of our services. Your kind suggestions are truly appreciated, and we will make sure to use them as a basis for our ongoing efforts to better serve our guests. We are delighted that you chose to stay with us, and we look forward to welcoming you back soon. Rest assured, we will continue to strive to make your next experience even more memorable and enjoyable. Thank you once again for sharing your thoughts with us. Should you have any additional feedback or requests, please don’t hesitate to reach out. Best regards, Simon Kim General Manager Hotel Naru Seoul – MGallery