グランド メルキュール アンバサダー ホテル ＆ レジデンス ソウル龍山

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グランド メルキュール アンバサダー ホテル ＆ レジデンス ソウル龍山 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 804 件のレビュー

ALLSAFE認証ホテル

地図で見る

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ホテルのその他の情報

  • Located in the heart of Seoul

  • Connected to Yongsan Station

  • Each room with full kitchen

  • Pet-friendly service

  • Panoramic river view and city view

ホテル所在地

グランド メルキュール アンバサダー ホテル ＆ レジデンス ソウル龍山

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 ソウル
韓国

電話番号 +82 2-2223-7500

ファックス +82 2-2223-7778

Eメール

  • INCHEON INTERNATIONAL AIRPORT: 

  • 飛行機で

    INCHEON 57km / 35.42 マイル - シャトルバス有料

  • 電車で

    SINYONGSAN STATION 0.7km / 0.43 マイル

  • 電車で

    YONGSAN STATION 0.3km / 0.19 マイル

GPS:37.531881, 126.962027

ホテルサービス

チェックインはからです - チェックアウトはです

概要
敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子利用可能なホテル
  • 快適なご滞在
  • エアコン
  • Wifi
  • 朝食
  • バー
  • 会議室

A LA MAISON WINE & DINE

洗練されたワインバーを備えた、高級なモダンなフレンチビストロです。東洋と西洋のデザイン要素が組み合わされ、緑に囲まれた特異で落ち着いた雰囲気の中で、国際色豊かなワインメニューをご注文いただけます。

当ホテルの客室

モダンな雰囲気で、とても広いスイート。快適な最高級キングサイズベッド1台、独立したワークエリア、洗濯 / 乾燥機、フルキッチン、LED TV、無料インターネットを完備しています。大人2名様とお子様1名様までご宿泊いただけます。

お客様のご意見

お客さまの口コミ
グランド メルキュール アンバサダー ホテル ＆ レジデンス ソウル龍山

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  804 件のレビュー

トリップアドバイザーの評価  5.0/5  491 件のレビュー

2022エクセレンス認証

泊まり心地は総じて良かった。

お客さまの声 4.0/5

匿名 一人 - 確認済みレビュー すべて

改善点　1.テレビがリビングではU +が使えて､ベッドルームではローカルTVシステムで不便。 2.朝食ビュッフェの品揃えがこの価格帯にしては不十分と感じた。

雰囲気と顧客への対応

お客さまの声 4.5/5

T. T. ビジネス - 確認済みレビュー すべて

ジム、プール、ゴルフレンジが完備されており、満足しております。

Dear T. T., Warm greetings from at Grand Mercure Ambassador Hotel and Residence Seoul Yongsan! Thank you and taking your precious time to share feedback with us. I do appreciate for your candid feedback and I would like to take this opportunity to offer you our sincere apologies for the experience encountered especially in regards to the card key to renew. As our key valid date lasts only for 364 nights, we inform all of our long term guests that the key cards have to be renewed after 364 days upon check-in and provide advance notice couple of days before. This March, we tried to contact you however unfortunately you were out of reach and left message in the room as reminder. Therefore we will make sure to get you new keys in advance next march. Additionally we do not provide Accor membership points out due to the contract of your long-term reservation. If you would like to get the points on next reservation, please kindly share it when you extend your reservation so that it could be fixed accordingly although there might be rate changes. We will continue to working on improve service in order to avoid similar inconvenience. We deeply value your comments and are committed to providing you with the highest level of service. Thank you. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Great view and best facilities.

トリップアドバイザーの評価 5.0/5

Sang Cheun P トリップアドバイザー認証口コミ

It has the best facilities in Korea and a kind check-in counter. All the facilities are clean, and the night view outside the hotel also has the best view. Also, the train station and the movie theater are connected, so it has an excellent location. Despite its excellent accessibility, it is well positioned to take a quiet rest.

Dear Mr. Sang Cheun P Warm greeting from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan Thank you very much for taking the time to write such a lovely review about your stay. I really do have a team that pride themselves on delivering award winning service, so I am very pleased to hear that you felt our service and facilities did not let you down. We strive to provide our customers with highest quality all the time and please stay tuned.☺️ Happy New Year’s Day! Yours sincerely, Daeil Lee as Front Office Manager

view and service good

トリップアドバイザーの評価 5.0/5

t0p129 トリップアドバイザー認証口コミ

It's my first time visiting. I went to the anniversary and it was so nice. The service was good, the room condition was good, and it was very good. I have a doctor to visit again. It's well-positioned and has a clean table.

Dear tOp129, I really do appreciate you taking the time to leave your kind comments following your stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. I was so happy that you enjoyed all aspects of your stay with us and received an good service from my brilliant team. And we look forward to welcoming you back to us soon in the near future. My kindest regards, Daeil Lee as Front Office Manager

Good Stay, Nice Location

トリップアドバイザーの評価 4.0/5

taishanl トリップアドバイザー認証口コミ

I have stayed at the hotel several times now and can probably notice the small things slightly better than new customers. Usually, the stays are above par and pretty satisfying. And this time as well, overall I enjoyed the visit. However, there were a few things that could have gone a little more smoothly: 1.) Check-in Procedures: The check-in lady asked for my spouse's ID. In all my previous stays at this hotel, this was never asked for before. Although it's fine I have to grab this, but if you're going to change / introduce a new policy, the lady should have more clearly explained the reason for the change in policy. 2.) Check-in Procedures: The check-in lady forgot to ask for my vehicle's license plate number. I had parked my car in the garage earlier, and when I had tried to leave the garage after the check-in, the gate did not recognize my vehicle. It caused confusion with the gatekeeper on the audio call button, and there were cars backed up behind me because of the delay. Very inconvenient. 3.) Check-in Procedures: The check-in lady only provided 2 card keys instead of the usual 3. I was not able to provide a card key for my spouse since 1 card was inserted to charge the power in the room and 1 card was with me. 4.) Check-in Procedures: After completion of the check-in and everything was complete, we started to collect our bags and headed towards the elevator. The check-in lady called us back to the counter because she forgot to charge the deposit fee for the room. She should have completed that transaction while I was still sitting at the check-in counter. Very unprofessional, and the lack of training is clearly apparent. 5.) Room cleanliness: There was a pet stain (cat?) behind the door that the cleaning lady missed from the previous customer. I tried to wipe some of it, but the odor was so strong we had to ask the front desk to send the cleaning lady and use the cleaning solution and deodorizer. The stench of that urine was so awful, I will always remember that as part of my hotel stay. 6.) Breakfast staff: The staff that was working on the floor was playing on her iPhone. Again, really not a big deal for cheaper hotels, but for higher service hotels, the customers are not paying expensive hotel prices to watch the staff playing on their phone. 7.) Breakfast staff: The staff is usually supposed to ask the customers what they want to drink (tea, coffee, etc.). The staff forgot to ask. Of course, we understand we could just ask for the drinks, but again, we're paying for higher costs because of the expectation of higher levels of service. In general, I think there are 2 possible issues. Either the staff is not being trained properly, or the person in charge of training has not been performing their job properly. Once again, please take these comments not as being retributional but as providing feedback as to the slowly declining level of service noticeable compared to my previous visits. Customers are paying high prices to stay at your hotel and should expect nothing but the best.

Dear Mr. taishanl Thank you so much for taking the time to complete a review following your recent stay with us. I am pleased you enjoyed your visit overall although I was hugely disappointed to note that we did not live up to your expectations. Aspects that you pointed out are linked to basic manual and that’s very shame on me about incidents that you encountered. 1. ID check – It’s reason for security and safety of our valuable guests in case of any emergency. And it’s another reason to recognize guests in terms of managing guests data base. 2. To register vehicle’s license plate number/ To issue 1 more extra key for power charge/To secure deposit/ Room Cleanliness – I will address to stick to basic manual through regular and continuous training. 3. To play mobile phone in the guests’ area –It is true for staff to carry mobile phone because it can be tool of guest assistance. However, I let staff pay attention to use mobile phone if need, just in front of a guest who seeks for specific information. 4. Coffee or Tea preference order –In spite of one of our manual to place an order it, it’s missing. It's shared within team to prevent same issue from happening. On behalf of the entire team, we remain at your service at any time and we cannot wait until you return to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank for your loyalty to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and we strive to provide our customers with highest quality all the time and please stay tuned. Happy New Year and best wishes, Hasmin Hwang as Hotel Manager

Great and convenient stay

トリップアドバイザーの評価 5.0/5

rolfb19 ビジネス - トリップアドバイザー認証口コミ

The Hotel is new, and integrated in a huge Hotel Complex. The staff is experienced and friendly. I‘ve got a nice upgrade and as Platinum Member access to Exec.-Lounge, which is really big. Quality of food and beverages at Lounge is delicious combined with a wide range..

Dear Mr. or Ms. rolfb19 What a fantastic review, I was thrilled to read that you enjoyed your stay especially by our friendly and experienced staff who made the real difference to you. We will definitely share your valuable review within whole team. As you had Platinum Member privilege, we extended step by step benefits according to ALL membership level. Thank you for your loyalty toward us and Accor brand. On behalf of the entire team, we remain at your service at any time and we cannot wait until you return back to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Wish a Happy New Year to you and your family. ☺️ Warm regards, Hasmin Hwang as Hotel Manager

November in Seoul

トリップアドバイザーの評価 5.0/5

Yankee0482 ビジネス - トリップアドバイザー認証口コミ

Wonderful stay with friendly staff. Hotel is impeccable with a top tier executive lounge and a modern gym with large pool. Rooms are big, clean, and well decorated. The views are truly stunning and the location provides easy access to the best parts of Seoul.

Dear Mr. or Ms. Yankee0482 What a great review, I was thrilled to read that you enjoyed your stay especially it was our friendly staff who made the real difference to your experience with us. We will obviously share your valuable review within whole team. On behalf of the entire team, we remain at your service at any time and we cannot wait until you return back to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Wish a Happy New Year to you and your family. ☺️ Warm regards, Hasmin Hwang as Hotel Manager

Fantastic hotel to stay in Seoul with the family

トリップアドバイザーの評価 5.0/5

Marika M ファミリー - トリップアドバイザー認証口コミ

The hotel was fantastic under every point of view,, facilities, services, rooms, cleanliness food, courtesy location... We just loved it ! Definitely we will choose it again when back to Seoul and we recommend it for family trips

Dear Ms. Marika M Thank you for choosing Grand Mercure Ambassador Hotel and Residences Seoul Yongsan as your Seoul hotel of choice. It is wonderful to see how well we took care of you and to know that all aspects of our service is from the check in to check out, as well as facilities, rooms, cleanliness food and courtesy location. On behalf of the entire team, we remain at your service at any time and we cannot wait until you return back to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Warm regards, Hasmin Hwang as Hotel Manager

Excellent hotel

トリップアドバイザーの評価 5.0/5

Explore62601142101 ファミリー - トリップアドバイザー認証口コミ

Everything was great, staff hospitality , room facilities and restaurants . I'll go back there soon beacous I already missed our suite. We were using lounge for dinner and it was the best experience I ever had .

Dear Mr. or Ms. Explore62601142101 Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan Thank you for taking the time to share your recent experience with us. I am very pleased to see that you had a fantastic stay and even more thrilled to read that you satisfied with staff hospitality, room facilities, restaurants and happy hour in Executive Floor Lounge.; in particular I am delighted that you felt my team made you feel welcome and well cared for. We pride ourselves on our personalized service, so it is always brilliant to see that you feel we far exceeded your expectations. I do hope I will be given the pleasure to welcome you back to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan in the not too distant future. ☺️ Best wishes, Hasmin Hwang as Hotel Manager

What's the point?

トリップアドバイザーの評価 2.0/5

henster17 Solo travel - トリップアドバイザー認証口コミ

Am not sure if it was clear but when I booked online via Accor site, I thought I was giving my credit card details to guarantee the stay as well as prepay the accommodation booking. Actually, when I received the confirmation, it showed that I had prepaid and balance to pay at the hotel was zero. So my surprise and annoyance, that when I was checking in, I was asked to pay for the accommodation. I said I had prepaid, they said no because the hotel system and Accor website were somehow not connected or integrated and no credit card transaction went through. I showed the confirmation email but still not. They said I should just check my transactions. Yeh, sure, easier said then done. Anyway, yes, systems were not integrated and I was not charged when I made booking despite what confirmation said. I paid at hotel. But stupidly annoying. Accor, thought you were better. Also, check in was basically average with front desk staff not reminding me room rate included breakfast and where. I had to ring down. Lucky room was good.

Dear Mr. henster17 Warm greeting from Serviced Residences, Grand Mercure Ambassador Seoul Yongsan Seoul Dragon City I am happy to learn about lack of internal communication, our service manner and gesture, which must have been extremely frustrating for you and we will be taking this as a great opportunity to develop and push ourselves further to provide extraordinary and reinforced information to our valuable guests. Also I have personally addressed all your comments to our senior managers, to review our services and benefits to seek ways of further improvement and we will fully inspect all information more carefully to ensure that this problem is rectified immediately. Except for this, please feel free to email me, hasmin.hwang@accor.com if something come to mind to help any improvement or idea. Even bad comment will be welcomed always and appreciated. We cannot be Grand Mercure Ambassador Seoul Yongsan without you. I will be equally pleased if we have the opportunity of your return to relish some time in our property again. Gratefully yours Hasmin Hwang as Hotel Manager ☺

Beat service ever!

トリップアドバイザーの評価 5.0/5

Leon L ファミリー - トリップアドバイザー認証口コミ

Believe this is the first time I have ever given a 5* rating to any hotels as their services, in every ways, truly went beyond my expectations. Starting from before arrival where I made enquiries on its website, to the way we are treated dying our stay, and the immediate attentions and remedies they provide upon receiving your call for attention. Just make you feel like a guest of honor! However, there are a couple of downsides amidst their fantastic friendliness which need improvements: 1) their provided toiletries - is quite a struggle to get the shampoo, shower gel, and hair conditioner out of their bottles as they are too thick and the bottles are too hard to squeeze on too; 2) is a little far from public transportations. A complimentary ride from the hotel to the nearest train station will be perfect!

Dear Mr. Leon L Warm greeting from Serviced Residences, Grand Mercure Ambassador Seoul Yongsan Seoul Dragon City It fills me with great joy to learn that it’s the first time for you to give 5*rating to us in hotel services in spite of a couple of downsides. In addition to this, I am extremely proud of our staffs, one of our crucial assets and it’s always motivating to receive such kind comments as yours. The teams constantly strive to exceed our guests’ expectations of service and they are always satisfying to hear that these efforts are noticed. 1) Location: Seoul Dragon City including Grand Mecure, are strategically located in Yongsan-gu in Seoul near the Yeouido and the Central Business Districts. It is just a stone’s throw away from the Yongsan railway (ITX & KTX) and three subway lines (1, 4 & 6) as you described. Consisting of four brands with 1,700 rooms, multiples bars & restaurants, large meeting & convention space, and a world’s first, four full floors of entertainment, Sky Kingdom, suspended between two of the towers. 2) Toiletries: We will change all as LELABO, as well as container of bottles based on several guests’ feedback soon. * LE LABO is a New York–based perfume house that has become iconic for its collection of handmade perfumes and home scents available in a limited number of stores and labs around the world. We cannot be Grand Mercure Ambassador Seoul Yongsan without you. If your travels bring you back to Seoul, please do contact me directly so that I can take personal responsibility of your stay. Yours truly Hasmin Hwang as Hotel Manager ☺

Will surely stay here again...

トリップアドバイザーの評価 5.0/5

hueyshan l ファミリー - トリップアドバイザー認証口コミ

The room is very nice and comfortable with shuttle bus to Seoul Station,Ganghwamun and Myeongdong on weekdays. The location is superb, within 2 minutes from Yongsan station exit 3. Yongsan Station has direct ITX to Chuncheon and KTX to Busan. Exit 1 is E-Mart and Exit 2 has a lot of restaurants from level 4 to 7. Airport bus 6030 is just downstairs within the roundabout of this hotel.

Dear Mr. /Ms. HsLew_81 Warm greeting from Serviced Residences, Grand Mercure Ambassador Seoul Yongsan It fills me with great joy to learn that you enjoyed our easily access to everywhere such as 3 subway stations, Seoul station and airport by variety transportation support. AccorHotels’ luxury serviced residence brand Grand Mercure opens its first door in Korea. Located in the heart of Seoul—where old palaces and skyscrapers make up a striking cityscape together—Grand Mercure Ambassador Seoul Yongsan is a high-end hotel where tradition harmoniously blends into modernity. Guests can enjoy rich narratives embedded in high-quality service and amenities, rooted in magnificent heritage of Korea. Except for this, please feel free to email me, hasmin.hwang@accor.com if something come to mind to help any improvement or idea. Even bad comment will be welcomed always and appreciated. Best wishes, Hasmin Hwang Hotel Manager

New opening hotel

トリップアドバイザーの評価 4.0/5

Won Jin A Friends getaway - トリップアドバイザー認証口コミ

Newly opened. But they say middle of November will be their grand opening. Some facilities are not operating yet. (Such as 31st floor, restaurants) You can find staff's strong service mind. Location is good for the locals, might be little difficult for foreigners, but mass transportation is available.

Dear Ms. Won Jin A Thank you so much for your heartwarming feedback after staying at Grand Mercure Ambassador Seoul Yongsan. AccorHotels is a world-leading travel & lifestyle group, offering unique experiences through more than 4,000 hotels, resorts and residences in 95 countries around the globe. AccorHotels’ luxury serviced residence brand Grand Mercure opens its first doors in Korea, in the very heart of Seoul—where old palaces and skyscrapers make up a striking cityscape together. Experience first-class hospitality at Grand Mercure Ambassador Seoul Yongsan. We are warming up guest rooms ahead of Grand Opening soon and you can meet all facilities gradually. And your kinds word such as strong service mind will be a definite encouragement for all our team. One of the lovely things about Grand Mercure Ambassador Seoul Yongsan is seeing guests return with any future plans to visit Seoul or any inquiries, please feel free to contact us, heartists at any time. Your sincerely, Hasmin Hwang Hotel Manager

最新の20口コミ

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