Located in the heart of Seoul
Connected to Yongsan Station
Each room with full kitchen
Pet-friendly service
Panoramic river view and city view
Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 ソウル
韓国
INCHEON INTERNATIONAL AIRPORT:
INCHEON 57km / 35.42 マイル - シャトルバス有料
SINYONGSAN STATION 0.7km / 0.43 マイル
YONGSAN STATION 0.3km / 0.19 マイル
GPS:37.531881, 126.962027
チェックインはからです - チェックアウトはです
洗練されたワインバーを備えた、高級なモダンなフレンチビストロです。東洋と西洋のデザイン要素が組み合わされ、緑に囲まれた特異で落ち着いた雰囲気の中で、国際色豊かなワインメニューをご注文いただけます。
韓国の伝統的な格子柄をモチーフにしたクラシックコンセプトのエグゼクティブラウンジです。ラウンジのご朝食、豊富な種類の軽食やお茶、ハッピーアワーのお飲み物をご用意しております。
グランドメルキュールアンバサダーソウル龍山ホテル(Grand Mercure Ambassador Seoul Yongsan hotel)は、最高のサービスと快適さをお届けするため、さまざまなアメニティをご用意しています。フィットネスセンター、プール、男性用と女性用のサウナ、ピラティスとヨガ、スパを完備。都会の中で、リラクゼーションのひと時をお楽しみください。
スパでは、ご利用いただくすべての方に、完全な癒しの空間で極上のリラクゼーションをお届けします。グランドメルキュールのスパでは、美容と健康的なライフスタイルのために、上質なサービスをご用意しております。
一生に一度の瞬間を永遠に。ソウルドラゴンシティホテル(Seoul Dragon City hotel)のウェディングなら、お客さまのセンスと好みを満足させる素晴らしいウェディングテーマ3つをご用意し、夢のウェディングを現実にします。
モダンな雰囲気で、とても広いスイート。快適な最高級キングサイズベッド1台、独立したワークエリア、洗濯 / 乾燥機、フルキッチン、LED TV、無料インターネットを完備しています。大人2名様とお子様1名様までご宿泊いただけます。
お客さまの声 4.0/5
匿名 一人 - 確認済みレビュー すべて
改善点 1.テレビがリビングではU +が使えて、ベッドルームではローカルTVシステムで不便。 2.朝食ビュッフェの品揃えがこの価格帯にしては不十分と感じた。
お客さまの声 4.5/5
T. T. ビジネス - 確認済みレビュー すべて
ジム、プール、ゴルフレンジが完備されており、満足しております。
Dear T. T., Warm greetings from at Grand Mercure Ambassador Hotel and Residence Seoul Yongsan! Thank you and taking your precious time to share feedback with us. I do appreciate for your candid feedback and I would like to take this opportunity to offer you our sincere apologies for the experience encountered especially in regards to the card key to renew. As our key valid date lasts only for 364 nights, we inform all of our long term guests that the key cards have to be renewed after 364 days upon check-in and provide advance notice couple of days before. This March, we tried to contact you however unfortunately you were out of reach and left message in the room as reminder. Therefore we will make sure to get you new keys in advance next march. Additionally we do not provide Accor membership points out due to the contract of your long-term reservation. If you would like to get the points on next reservation, please kindly share it when you extend your reservation so that it could be fixed accordingly although there might be rate changes. We will continue to working on improve service in order to avoid similar inconvenience. We deeply value your comments and are committed to providing you with the highest level of service. Thank you. Best regards, Jennifer Song Assistant Front Office Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan
トリップアドバイザーの評価 5.0/5
Sang Cheun P トリップアドバイザー認証口コミ
It has the best facilities in Korea and a kind check-in counter. All the facilities are clean, and the night view outside the hotel also has the best view. Also, the train station and the movie theater are connected, so it has an excellent location. Despite its excellent accessibility, it is well positioned to take a quiet rest.
Dear Mr. Sang Cheun P Warm greeting from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan Thank you very much for taking the time to write such a lovely review about your stay. I really do have a team that pride themselves on delivering award winning service, so I am very pleased to hear that you felt our service and facilities did not let you down. We strive to provide our customers with highest quality all the time and please stay tuned.☺️ Happy New Year’s Day! Yours sincerely, Daeil Lee as Front Office Manager
トリップアドバイザーの評価 5.0/5
t0p129 トリップアドバイザー認証口コミ
It's my first time visiting. I went to the anniversary and it was so nice. The service was good, the room condition was good, and it was very good. I have a doctor to visit again. It's well-positioned and has a clean table.
Dear tOp129, I really do appreciate you taking the time to leave your kind comments following your stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. I was so happy that you enjoyed all aspects of your stay with us and received an good service from my brilliant team. And we look forward to welcoming you back to us soon in the near future. My kindest regards, Daeil Lee as Front Office Manager
トリップアドバイザーの評価 4.0/5
taishanl トリップアドバイザー認証口コミ
I have stayed at the hotel several times now and can probably notice the small things slightly better than new customers. Usually, the stays are above par and pretty satisfying. And this time as well, overall I enjoyed the visit. However, there were a few things that could have gone a little more smoothly: 1.) Check-in Procedures: The check-in lady asked for my spouse's ID. In all my previous stays at this hotel, this was never asked for before. Although it's fine I have to grab this, but if you're going to change / introduce a new policy, the lady should have more clearly explained the reason for the change in policy. 2.) Check-in Procedures: The check-in lady forgot to ask for my vehicle's license plate number. I had parked my car in the garage earlier, and when I had tried to leave the garage after the check-in, the gate did not recognize my vehicle. It caused confusion with the gatekeeper on the audio call button, and there were cars backed up behind me because of the delay. Very inconvenient. 3.) Check-in Procedures: The check-in lady only provided 2 card keys instead of the usual 3. I was not able to provide a card key for my spouse since 1 card was inserted to charge the power in the room and 1 card was with me. 4.) Check-in Procedures: After completion of the check-in and everything was complete, we started to collect our bags and headed towards the elevator. The check-in lady called us back to the counter because she forgot to charge the deposit fee for the room. She should have completed that transaction while I was still sitting at the check-in counter. Very unprofessional, and the lack of training is clearly apparent. 5.) Room cleanliness: There was a pet stain (cat?) behind the door that the cleaning lady missed from the previous customer. I tried to wipe some of it, but the odor was so strong we had to ask the front desk to send the cleaning lady and use the cleaning solution and deodorizer. The stench of that urine was so awful, I will always remember that as part of my hotel stay. 6.) Breakfast staff: The staff that was working on the floor was playing on her iPhone. Again, really not a big deal for cheaper hotels, but for higher service hotels, the customers are not paying expensive hotel prices to watch the staff playing on their phone. 7.) Breakfast staff: The staff is usually supposed to ask the customers what they want to drink (tea, coffee, etc.). The staff forgot to ask. Of course, we understand we could just ask for the drinks, but again, we're paying for higher costs because of the expectation of higher levels of service. In general, I think there are 2 possible issues. Either the staff is not being trained properly, or the person in charge of training has not been performing their job properly. Once again, please take these comments not as being retributional but as providing feedback as to the slowly declining level of service noticeable compared to my previous visits. Customers are paying high prices to stay at your hotel and should expect nothing but the best.
Dear Mr. taishanl Thank you so much for taking the time to complete a review following your recent stay with us. I am pleased you enjoyed your visit overall although I was hugely disappointed to note that we did not live up to your expectations. Aspects that you pointed out are linked to basic manual and that’s very shame on me about incidents that you encountered. 1. ID check – It’s reason for security and safety of our valuable guests in case of any emergency. And it’s another reason to recognize guests in terms of managing guests data base. 2. To register vehicle’s license plate number/ To issue 1 more extra key for power charge/To secure deposit/ Room Cleanliness – I will address to stick to basic manual through regular and continuous training. 3. To play mobile phone in the guests’ area –It is true for staff to carry mobile phone because it can be tool of guest assistance. However, I let staff pay attention to use mobile phone if need, just in front of a guest who seeks for specific information. 4. Coffee or Tea preference order –In spite of one of our manual to place an order it, it’s missing. It's shared within team to prevent same issue from happening. On behalf of the entire team, we remain at your service at any time and we cannot wait until you return to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank for your loyalty to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and we strive to provide our customers with highest quality all the time and please stay tuned. Happy New Year and best wishes, Hasmin Hwang as Hotel Manager
最新の20口コミ
との提携 TripAdvisor