Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you so much for taking the time to share your detailed feedback regarding your stay with us. We are delighted to hear that you found our location convenient, especially with the limousine bus stop nearby, and that you enjoyed the view from your room. It is also very encouraging to know that our team made you feel comfortable and welcomed during your stay. I will be sure to share your kind comments with our colleagues, as they will serve as great motivation for all of us. At the same time, we sincerely appreciate your comments regarding the crowded public bath, the TV facilities, and the in-room amenities. Your feedback is very valuable to us, and we will take these points into consideration as we continue to review and improve our guest experience. Thank you once again for sharing your experience with us. We are very happy to know that you were satisfied with your overall stay, and we truly look forward to welcoming you again in the future. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate you choosing our hotel again for your second visit, and we are pleased to hear that our convenient location was one of the reasons for your return. We are also glad to know that most parts of the room were easy and comfortable to use. At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. We are sorry for the inconvenience caused by the shower room door condition and for the complimentary coffee not being properly prepared in your room. Your comments will be shared with our Housekeeping and Engineering teams for careful review and follow-up. Most importantly, we sincerely apologize that the service provided by our Front Desk team did not leave a positive impression. This is certainly not the warm and attentive hospitality we aim to provide, and your feedback will be shared with our Front Office team so that we can review our service attitude and communication more carefully. Thank you once again for returning to ibis Ambassador Seoul Myeongdong and for bringing these matters to our attention. We will take your comments seriously and continue making every effort to improve our room condition, preparation standards, and overall service experience. We sincerely hope to have another opportunity to welcome you back and provide you with a more comfortable and satisfying stay. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you so much for sharing your feedback regarding your stay at ibis Ambassador Seoul Myeongdong. We are pleased to hear that you found our location convenient, especially with the airport limousine bus stop located just in front of the hotel. We are also glad that the early check-in added convenience to your stay and that you did not experience any major inconvenience during your visit. At the same time, we sincerely apologize for the cleanliness issue you noticed on the shower room floor on your first day. Your comment has been shared with our housekeeping team so that we can review our cleaning and inspection standards more carefully. We truly appreciate both your positive comments and constructive feedback. Your feedback will help us continue to improve our services and provide a more comfortable experience for our guests. Thank you once again for sharing your experience with us. We look forward to welcoming you again soon and hope your next stay will be even more enjoyable. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your valuable feedback regarding your recent stay with us. We are truly grateful for your continued support and for choosing our hotel again after staying with us several times in the past. It is always a great pleasure to welcome returning guests, and we sincerely appreciate your loyalty. We are pleased to hear that you found your room clean and comfortable during this stay. Your kind comments regarding the room condition are greatly appreciated and will be shared with our team as a meaningful source of encouragement. At the same time, we sincerely appreciate your feedback regarding the breakfast selection. We regret that the variety of items felt less than before and did not fully meet your expectations. Your comment will be shared with our Food & Beverage team so that we can carefully review our breakfast offerings and continue looking for ways to improve the overall dining experience. Thank you once again for choosing ibis Ambassador Seoul Myeongdong and for sharing both your compliments and helpful feedback. We will continue striving to provide clean, comfortable stays, warm hospitality, and a more satisfying breakfast experience for all of our guests. We sincerely look forward to welcoming you back again on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your valuable feedback regarding your recent stay with us. We are delighted to hear that you and your family stayed comfortably in two twin rooms arranged as connecting rooms. It is wonderful to know that this room arrangement was helpful for your family stay. We also appreciate your comment regarding the power outlets in the room. We understand that outlet types can be an important detail for international guests. While some outlets in the room may differ depending on the fixture or location, multi-adapters are available for complimentary rental at the Front Desk upon request. We hope this can provide additional convenience for our international guests. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We will continue striving to provide warm hospitality, comfortable stays, and attentive service for all of our guests. We sincerely look forward to welcoming you and your family back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel to be well located, close to Myeongdong, and that your room was very clean. Your kind comments regarding our location and cleanliness are truly appreciated and will be shared with our team as a meaningful source of encouragement. At the same time, we sincerely regret that the amenity arrangement did not fully meet your expectations. Please kindly understand that, in accordance with the Korean government’s environmental regulations, the use of disposable amenities is restricted at hotels. However, we fully understand that this may have caused some inconvenience during your stay, and your feedback will be shared with our team so that we can review how to provide clearer guidance and better convenience for our guests. Thank you once again for choosing ibis Ambassador Seoul Myeongdong and for sharing your valuable feedback. We will continue striving to provide clean, comfortable stays, warm hospitality, and improved convenience for all of our guests. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your kind feedback regarding your recent stay with us. We are delighted to hear that you were satisfied with our convenient location, the view from your room, cleanliness, and the service provided by our Front Office team. Your warm compliments are truly appreciated and will be shared with our team as a meaningful source of encouragement. At the same time, we sincerely appreciate your comment regarding the TV. We understand that being able to watch YouTube on the in-room TV would have added further comfort and enjoyment to your stay, and we are sorry that this was not available during your visit. Your feedback will be shared with our relevant team for future facility improvement review. Thank you once again for choosing ibis Ambassador Seoul Myeongdong and for sharing both your compliments and helpful feedback. We will continue striving to provide clean, comfortable stays, warm hospitality, and improved convenience for all of our guests. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share such kind and thoughtful feedback regarding your recent stay with us. We are truly delighted to hear that you had a comfortable stay and that you consider our hotel one of your favorites. It is wonderful to know that you found our location convenient for getting around Seoul and that your room was clean and comfortable. We are also pleased that the washlet toilet added further comfort to your stay, and we sincerely appreciate your positive recognition of our environmental practices, including plastic bottle recycling, slipper reuse, and minimizing bathroom amenities. Your kind mention of Kylie JANG and Mia KONG from our Reservation team is also greatly appreciated. Your compliments will certainly be shared with them and our team as a meaningful source of encouragement. Thank you once again for choosing ibis Ambassador Seoul Myeongdong and for supporting our efforts toward more sustainable hotel operations. We will continue striving to provide clean, comfortable stays, warm hospitality, and thoughtful service for all of our guests. We sincerely look forward to welcoming you back again on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to hear that you appreciated our excellent location, especially with the Myeongdong street food stalls just in front of the hotel and the Airport Limousine Bus stop located within a very short walking distance. We are glad that our central location helped make your visit to Seoul more convenient. We are also grateful to know that our team responded politely and attentively when you experienced an issue with the coin laundry. Your recognition will be shared with the relevant team members as a meaningful encouragement. At the same time, we sincerely regret that the room comfort did not fully meet your expectations. We understand that the room felt smaller than expected, and that the limited table space, lack of luggage placement area, and outlet locations caused inconvenience during your stay. We also understand that having a small table would have been helpful when enjoying food purchased from nearby street stalls. Your comments will be shared with our relevant departments for future review and improvement consideration. We also apologize that the route to the Front Desk was not easy to find. Your feedback will be shared with our team so that we can review how to provide clearer guidance for arriving guests. Most importantly, we sincerely apologize for the cleanliness issues you experienced in the room. Finding dust on the desk and hair left on the shower room floor is certainly not the level of cleanliness we strive to provide, and we fully understand how this may have made you concerned about the overall cleanliness of the room. Your feedback will be shared immediately with our Housekeeping team, and we will reinforce our room inspection process to ensure that desks, surfaces, bathroom floors, and detailed cleaning points are checked more carefully before guest arrival. Thank you once again for choosing ibis Ambassador Seoul Myeongdong and for sharing both your compliments and valuable comments. We will take your feedback seriously and continue working to provide a cleaner, more comfortable, and more satisfying stay for all of our guests. We sincerely hope to have the opportunity to welcome you again and provide you with an improved experience. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your kind feedback and for your continued support. We are truly grateful to know that you stay with us once a year and that our hotel has continued to meet your expectations. Your loyalty means a great deal to our team. We are also delighted to hear that you enjoyed our convenient location and found our public bath on the top floor helpful, especially when traveling with friends. It is wonderful to know that this facility added comfort to your stay. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We truly appreciate your generous feedback and will continue striving to provide comfortable stays, warm hospitality, and memorable experiences for all of our guests. We sincerely look forward to welcoming you back again on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your valuable feedback regarding your stay with us. We are delighted to know that you enjoyed our convenient location, friendly service, and the assistance provided by our Japanese-speaking team members. Your kind comments will certainly be shared with our team and will serve as great encouragement for us to continue providing warm and attentive service. At the same time, we sincerely apologize for the unpleasant odor you experienced in the bathroom. We understand how this may have affected the comfort of your stay. Your comments regarding the drainage odor have been shared with the relevant department, and we will conduct the necessary inspections and take appropriate corrective measures, including checking and cleaning the drainage system, to prevent similar issues from recurring. Thank you once again for sharing both your positive experience and constructive feedback with us. We truly appreciate your comments as they help us improve our facilities and services. We look forward to welcoming you again in the future and hope to provide you with an even more comfortable and enjoyable stay. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you so much for your kind feedback regarding your stay at ibis Ambassador Seoul Myeongdong. We are delighted to hear that you enjoyed our convenient location and cleanliness, and that you had a comfortable stay with us throughout your four days. It is especially rewarding to know that you would choose to stay with us again on your next visit to Korea. We also sincerely appreciate your feedback regarding the size of the washbasin. Your comment has been well noted and will be shared with the relevant team for consideration as we continue to improve our facilities and overall guest experience. Thank you once again for sharing your experience with us. We look forward to welcoming you again soon and hope your next stay will be just as enjoyable as the last. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location and that our public bath added comfort to your stay. It is wonderful to know that these aspects helped make your visit more enjoyable. We are also pleased to hear your positive comment regarding our housekeeping service on the second day, especially the replacement of the glassware in your room. Your kind recognition will certainly be shared with our Housekeeping team as a meaningful source of encouragement. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We truly appreciate your generous feedback and will continue striving to provide clean, comfortable stays and warm hospitality for all of our guests. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and that your stay was stress-free. It is also wonderful to know that the number of elevators helped make your movements within the hotel smooth and comfortable without long waiting times. We sincerely appreciate your kind recognition of our male team member who politely assisted you when you took the wrong elevator. Your compliment will certainly be shared with the team as a meaningful source of encouragement. At the same time, we sincerely regret that the bathroom and water area felt somewhat compact. While our guestrooms are designed to be functional and efficient, we understand that more spacious bathroom facilities may be preferred by some guests. Your comment is sincerely appreciated and will be shared with our team for future reference. Thank you once again for choosing ibis Ambassador Seoul Myeongdong and for sharing both your compliments and valuable feedback. We will continue striving to provide comfortable stays, warm hospitality, and memorable experiences for all of our guests. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for choosing to stay with us again and for taking the time to share your kind feedback. We are truly grateful for your continued support, and it is especially meaningful to know that this was your third stay with us. We are delighted to hear that, although the room view was different from your previous stays, you found the room itself more spacious and comfortable this time. We are also pleased that the long table by the window, together with the chair and sofa, allowed you and your friend to spend a pleasant and relaxing time in the room. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We truly appreciate your loyalty and generous feedback, and we will continue striving to provide comfortable stays, warm hospitality, and memorable experiences for all of our guests. We sincerely look forward to welcoming you back again on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the spacious and comfortable Junior Suite, as well as our public bath. It is also wonderful to know that our convenient location in the heart of Myeongdong helped make your stay even more enjoyable. We sincerely appreciate your kind recognition of our Japanese-speaking staff and their friendly assistance. Your compliments will certainly be shared with the team as a meaningful source of encouragement. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We truly appreciate your generous feedback and will continue striving to provide comfortable stays, warm hospitality, and memorable experiences for all of our guests. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your kind feedback regarding your recent stay with us. We are delighted to hear that you had a clean and comfortable stay, and that you would like to choose our hotel again in the future. It is especially wonderful to know that you found the bathroom and unit facilities to be very clean. We also sincerely appreciate your kind recognition of our Front Office team. Your positive comments will certainly be shared with our Heartists as a meaningful source of encouragement. Thank you as well for your understanding and positive comment regarding our request-based amenity system. We are pleased to know that you appreciated this approach, where certain amenities are provided to guests who need them rather than being placed in every room. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We truly appreciate your generous feedback and will continue striving to provide clean, comfortable stays and warm hospitality for all of our guests. We sincerely look forward to welcoming you back again soon. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your kind feedback regarding your recent stay with us. We are delighted to hear that you found our location very convenient for shopping and dining. It is also wonderful to know that your room was clean and spacious, allowing you to spend comfortable time relaxing in the hotel during your visit. Your generous comments are greatly appreciated and serve as a meaningful encouragement to our team. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We will continue striving to provide clean, comfortable stays and warm hospitality for all of our guests. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to hear that choosing our hotel for its convenient location in Myeongdong and easy access to the Airport Limousine Bus turned out to be the right decision for you. It is also wonderful to know that you found our Front Office team to be excellent, and your kind recognition will certainly be shared with our Heartists as a meaningful source of encouragement. We are also pleased that our daily bed-making and housekeeping service made your stay more comfortable, even though you had initially indicated that it was not necessary. At the same time, we sincerely apologize for the inconvenience caused by the room temperature and air-conditioning control. We understand how important a comfortable room temperature is, especially during the night, and we regret that you had difficulty sleeping because the room felt too cold. Your comments regarding individual room temperature control will be shared with our Engineering and Management teams for future review and improvement consideration. Thank you once again for choosing ibis Ambassador Seoul Myeongdong and for sharing both your compliments and valuable comments. We will continue striving to provide more comfortable stays, warm hospitality, and memorable experiences for all of our guests. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.