Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for sharing your kind feedback regarding your recent stay with us. We are delighted to hear that you appreciated our convenient location, enjoyed the public bath, and were satisfied with the size and comfort of your room. We also truly appreciate your positive comments regarding the cleanliness of the hotel. While we understand that some parts of the property may feel somewhat dated, we are pleased to know that the room was properly maintained and cleaned during your stay. It is also wonderful to hear that all of our team members provided you with attentive and courteous service. Your kind words will be shared with the entire team as a meaningful source of encouragement. For the past 20 years, ibis Ambassador Seoul Myeongdong has had the privilege of welcoming guests from around the world and creating many meaningful memories together. As we bring this meaningful chapter under the ibis name to a close, the hotel will soon begin an extensive renovation. Next year, we are scheduled to begin a new chapter under the Mercure brand, with refreshed facilities, greater comfort, and an even higher level of service and hospitality. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We sincerely hope to have the pleasure of welcoming you again in our new chapter as Mercure. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you so much for your kind feedback regarding your stay at ibis Ambassador Seoul Myeongdong. We are delighted to hear that you enjoyed our convenient location and had a comfortable stay. We especially appreciate your kind words about our front desk staff, and we will be sure to share your compliments with our team. We also sincerely appreciate your suggestion regarding a luggage rack. Please kindly note that luggage racks are available upon request. Thank you once again for sharing your experience with us. For the past 20 years, ibis Ambassador Seoul Myeongdong has had the privilege of welcoming guests from around the world and creating many meaningful memories together. As we bring this memorable chapter under the ibis name to a close, we will soon begin an extensive renovation in preparation for a new beginning. We sincerely look forward to welcoming you again with refreshed facilities, greater comfort, and even warmer hospitality. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location, public bath facilities, and the friendly service provided by our team. Your kind comments are truly appreciated, and we will be sure to share them with our staff as encouragement to continue providing excellent service. We also sincerely appreciate your valuable suggestions regarding the water temperature and room temperature of our public bath. Your feedback has been shared with the relevant departments for further review to ensure a more comfortable bathing experience for our guests. At the same time, we sincerely apologize for the cleanliness issues you experienced in your room's shower booth and the public bath floor. Please be assured that our public bath undergoes daily cleaning between 12:00 PM and 2:00 PM. Nevertheless, we will review our cleaning procedures once again with the relevant team to ensure that our hygiene standards are consistently maintained. Regarding the room temperature control, please kindly note that our hotel operates a centralized air conditioning system. Should you require any temperature adjustments during your stay, our Front Desk team will be happy to assist you upon request. For the past 20 years, ibis Ambassador Seoul Myeongdong has had the privilege of welcoming guests from around the world and creating many meaningful memories together. As we bring this memorable chapter under the ibis name to a close, we will soon begin an extensive renovation in preparation for a new beginning. We sincerely look forward to welcoming you again with refreshed facilities, greater comfort, and even warmer hospitality. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location. Regarding room cleaning, please allow us to clarify that our Housekeeping team normally services guestrooms daily unless a Do Not Disturb sign is displayed. Guests do not need to request room cleaning each time. We are sorry if this was not clearly communicated during your stay and caused unnecessary inconvenience or confusion. Your feedback is valuable to us, and we will review how this information is explained to guests more clearly. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We sincerely hope to have the opportunity to welcome you back for a more comfortable stay in the future. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you for taking the time to share your candid feedback regarding your recent stay with us. We sincerely regret that the size and layout of the triple room did not meet your expectations. We fully understand your concern that placing three beds in a limited space can make the room feel especially restricted and uncomfortable. Due to the existing building structure, our guestrooms have been designed within a compact layout, and we recognize that this arrangement may not be suitable for every guest, particularly when three adults are sharing the room with luggage. We sincerely appreciate your repeated comments regarding the room size. Our hotel is scheduled to undergo renovation after December this year, and your feedback regarding the triple-room layout will be shared with the relevant team as part of our improvement review. Thank you again for bringing this matter to our attention. We hope to provide a more comfortable and improved room experience in the future. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for choosing to stay with us and for sharing such thoughtful feedback regarding your recent two-night stay. We are delighted to hear that you appreciated our convenient location, the cleanliness of the hotel and your guestroom, and the comfortable atmosphere during your stay. We are also pleased to know that our Front Office team was able to assist you in Japanese and help you feel more comfortable and at ease. It is wonderful to hear that you enjoyed the view of the illuminated Lotte Department Store from your room and that the overall atmosphere of the room contributed to a pleasant stay. At the same time, we appreciate your candid comment regarding the bathroom layout. Due to the existing building structure, the shower, toilet, and washbasin are designed within a compact space, and we understand that this may feel somewhat limited for some guests. We are especially grateful for your kind words regarding the cleanliness of your room. Your feedback will be shared with our Housekeeping team as meaningful encouragement for their continued efforts. Thank you once again for staying with ibis Ambassador Seoul Myeongdong. We sincerely hope to have the pleasure of welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your feedback with us. We sincerely appreciate your comment regarding the absence of pajamas in the room. We understand that clearer advance information would have helped you prepare more comfortably for your stay. Your feedback will be shared with the relevant team so that we can review how this information is communicated more clearly before arrival and during check-in. Thank you again for bringing this point to our attention. We will continue working to provide clearer information and a more comfortable stay for our guests. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for sharing your kind feedback regarding your recent stay with us. We are delighted to hear that you were satisfied with the cleanliness and comfort of your room, as well as the breakfast experience. We also appreciate your comment regarding the toothbrush. Please kindly understand that, in accordance with the Korean government’s environmental regulations, the use of disposable amenities such as toothbrushes and toothpaste is restricted at hotels. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. Your positive comments are truly appreciated and will be shared with our team as a meaningful source of encouragement. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our location perfect for your visit. At the same time, we sincerely apologize for the condition of the towels and the housekeeping issue you experienced in the room. We are especially concerned to hear that the towels had an unpleasant damp odor and that a small piece of plastic remained on the floor until the final day of your stay. Your comments will be shared with our Housekeeping team so that towel condition, floor cleaning, and room inspection procedures can be reviewed and reinforced more carefully. Thank you again for bringing these points to our attention. We truly appreciate your candid feedback and will continue working to improve the cleanliness and overall comfort of our guestrooms. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for sharing your kind feedback with us. We are delighted to hear that you once again appreciated our excellent location and the attentive service provided by our team. We are especially pleased that we were able to accommodate your request for connecting rooms. As you were traveling as a group of four friends, we are glad that being able to move easily between the rooms and spend time together made your stay more convenient and enjoyable. We also sincerely appreciate your kind words about our entire team. Your recognition means a great deal to us and will be shared with all of our colleagues as a meaningful source of encouragement. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We truly appreciate your continued trust and sincerely look forward to welcoming you and your friends back again in the future. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share such detailed and thoughtful feedback regarding your recent stay with us. We are delighted to hear that you appreciated our convenient location, the cleanliness of our facilities and guestrooms, and the kind service provided by our team. We are especially pleased to know that our team members were able to assist you politely in Japanese and help make your stay more comfortable. Your kind comments will be shared with the team as a meaningful source of encouragement. At the same time, we sincerely appreciate your feedback regarding the room lighting. We understand that the room may feel somewhat dark depending on the lighting conditions, and your comment will be shared with the relevant team for further review. As our hotel is scheduled to begin renovation after December this year, we hope to provide our guests with a brighter, more refreshed, and more comfortable room environment in the future. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We truly appreciate your positive comments and constructive feedback, and we sincerely look forward to welcoming you back again in the future. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share such thoughtful feedback regarding your recent stay with us. We are delighted to hear that you appreciated our convenient location in the heart of Myeongdong and felt that choosing our hotel was the right decision for your trip. We are also very pleased to know that the Japanese-language information provided both at the time of booking and after your reservation helped you feel more comfortable and reassured before your arrival. Your kind words regarding our team are especially appreciated. It is wonderful to hear that all of the colleagues who assisted you provided warm and attentive service, and your compliments will certainly be shared with the entire team as a meaningful source of encouragement. At the same time, we appreciate your comment regarding the space in the triple room. We understand that when three guests are traveling with larger suitcases, the available space may feel limited once the luggage is opened. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We are truly grateful for your kind comments and sincerely look forward to welcoming you and your friends back again in the future. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for sharing your kind feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and that the courteous service provided by our team helped make your stay comfortable. We are also pleased to know that you were satisfied with the cleanliness of the hotel. Your positive comments are truly appreciated and will be shared with our team as a meaningful source of encouragement. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you appreciated our convenient location, especially the easy access from the airport limousine bus stop and our position directly opposite Lotte Department Store. We also understand your comment regarding the compact bathroom size. Due to the building structure and our central Myeongdong location, our guestrooms and bathrooms are designed to be compact and functional. We are pleased, however, that you enjoyed having access to our public bath during your stay. We also sincerely appreciate your kind recognition of our team member who assisted you with the restaurant reservation. We are pleased to know that this support contributed positively to your stay, and your compliment will be shared with the team. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location. Regarding your suggestion for a smoking room, please kindly understand that the building in which our hotel is located is designated as a non-smoking building. Therefore, we are unable to provide or operate an indoor smoking room within the hotel premises. We sincerely appreciate your understanding regarding this building policy and thank you for sharing your suggestion with us. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We sincerely look forward to welcoming you back in the future. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you so much for your kind feedback regarding your stay at ibis Ambassador Seoul Myeongdong. We are delighted to hear that you were satisfied with our convenient location, the friendly service provided by our staff, and the cleanliness of our hotel. It is especially rewarding to know that you would like to stay with us again. I will be sure to share your positive feedback with our team, as it will serve as great motivation for us to continue providing excellent service and a comfortable environment for our guests. Thank you once again for sharing your experience with us. We look forward to welcoming you back in the near future. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for sharing your feedback with us. We are delighted to hear that you appreciated our excellent location and that you had a comfortable stay without any particular issues. Your positive comments are truly appreciated and will be shared with our team as a meaningful source of encouragement. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for sharing your kind feedback with us. We are delighted to hear that you appreciated our convenient location close to Myeongdong. Your positive comments are truly appreciated and will be shared with our team as a meaningful source of encouragement. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to hear that you found your room thoroughly cleaned and that you appreciated our convenient location. It is also very encouraging to know that you would consider staying with us again. At the same time, we sincerely apologize for the condition you experienced in our public bath. We are concerned to hear that the bath water appeared cloudy and that the stone floor felt slippery. Cleanliness and safety in the public bath are very important, and your comments will be shared with the relevant team so that the cleaning frequency, water condition, and floor maintenance can be reviewed more carefully, especially during the later operating hours. Thank you again for bringing this matter to our attention. We truly appreciate both your positive comments and your constructive feedback, and we will continue working to provide a cleaner, safer, and more comfortable experience for our guests. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.