Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for sharing your feedback with us. We are delighted to hear that you appreciated our excellent location and that you had a comfortable stay without any particular issues. Your positive comments are truly appreciated and will be shared with our team as a meaningful source of encouragement. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for sharing your kind feedback with us. We are delighted to hear that you appreciated our convenient location close to Myeongdong. Your positive comments are truly appreciated and will be shared with our team as a meaningful source of encouragement. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to hear that you found your room thoroughly cleaned and that you appreciated our convenient location. It is also very encouraging to know that you would consider staying with us again. At the same time, we sincerely apologize for the condition you experienced in our public bath. We are concerned to hear that the bath water appeared cloudy and that the stone floor felt slippery. Cleanliness and safety in the public bath are very important, and your comments will be shared with the relevant team so that the cleaning frequency, water condition, and floor maintenance can be reviewed more carefully, especially during the later operating hours. Thank you again for bringing this matter to our attention. We truly appreciate both your positive comments and your constructive feedback, and we will continue working to provide a cleaner, safer, and more comfortable experience for our guests. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you appreciated our convenient location in the heart of Myeongdong, as well as the cleanliness of your room and the in-room facilities. We are also pleased to know that the Japanese-language information and the simple check-in and check-out process helped make your first trip to Korea more comfortable and convenient. At the same time, we sincerely apologize that the drinking water in your room was not replenished as expected. Your comment will be shared with our Housekeeping team so that this point can be checked more carefully. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We truly appreciate your kind recommendation and sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your kind feedback regarding your recent stay with us. We are delighted to hear that you appreciated our convenient location and that our team members consistently provided friendly and attentive service whenever you visited the lobby. We are also pleased to know that you had a comfortable stay and were satisfied with the cleanliness of your room. Your kind comments about our staff and Housekeeping team will be shared with them as a meaningful source of encouragement. At the same time, we sincerely apologize for the inconvenience caused by the faulty power outlet near the table. Your comment will be shared with our Engineering team so that the issue can be checked and addressed accordingly. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We sincerely look forward to welcoming you back for another pleasant stay in the future. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for choosing to stay with us for your family trip during your child’s autumn holiday and for sharing such thoughtful feedback. We are delighted to hear that our convenient and easy-to-find location helped you make the most of your sightseeing time. We are also pleased that access to the nearby subway stations made traveling around Seoul comfortable, especially after such a long time since your previous visit to Korea. It is wonderful to know that you were able to relax comfortably in the evening after a full day of exploring and that you especially enjoyed our public bath. Your kind comments are truly appreciated and will be shared with our team as a meaningful source of encouragement. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We sincerely hope to have the pleasure of welcoming you and your family back again in the future. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share such detailed and valuable feedback regarding your recent stay with us. We are pleased to hear that you were generally satisfied with your stay, including our location, and that the late check-out arrangement was helpful to you. At the same time, we sincerely regret the inconvenience you experienced while using our public bath. We fully understand your concern regarding the limited number of shower stations and the fact that only one hair dryer was available, especially when several guests were using the facility at the same time. Your suggestion to divide the reservation slots into smaller time intervals, such as 10:00 and 10:30, is very helpful and will be shared with our Front Office team for operational review. We will also share your request for an additional hair dryer with the relevant team, as we understand how important this is for guest comfort. We also agree that considerate sharing of the facility is important, and we will review how to provide clearer guidance so that all guests can use the public bath more comfortably. Thank you once again for bringing these points to our attention. We truly appreciate your constructive suggestions and will continue making every effort to improve the operation and convenience of our public bath. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you so much for your kind feedback regarding your stay at ibis Ambassador Seoul Myeongdong. We are delighted to hear that you enjoyed our convenient location and that being able to communicate in Japanese made your stay more comfortable and reassuring. It is always our pleasure to assist our guests in making their stay as smooth and enjoyable as possible. We’re always happy to hear positive comments, and I will be sure to share your feedback with our team. I’m confident it will serve as great motivation for all of us as we continue to improve our services. Thank you once again for sharing your experience with us. We look forward to welcoming you again soon and hope your next stay is just as enjoyable as the last. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your wonderful feedback regarding your recent stay with us. We are truly delighted to hear that you enjoyed our convenient location and had a comfortable stay. It is especially meaningful to know that you would like to return to our hotel again. Most of all, we sincerely appreciate your kind words regarding our team members. We are very pleased to hear that you were impressed by the excellent service provided by all of our staff. Your compliment will certainly be shared with the entire team as a great source of encouragement. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We will continue striving to provide warm hospitality, attentive service, and comfortable stays for all of our guests. We sincerely look forward to welcoming you back again on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you for sharing your experience at ibis Ambassador Seoul Myeongdong. We sincerely apologize that your stay did not meet your expectations. We are particularly sorry for the cleanliness issue you experienced with the toilet after the room had been cleaned, as well as for the missing water. At ibis, we are committed to providing a comfortable and reliable experience for all of our guests. Your comments have been shared with the relevant teams so that we can review our housekeeping standards and overall service quality to help prevent similar issues from occurring in the future. We truly appreciate your valuable feedback and hope to have the opportunity to welcome you again and provide you with a better experience on your next visit. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you so much for taking the time to share your detailed feedback regarding your stay with us. We are delighted to hear that you found our location convenient, especially with the limousine bus stop nearby, and that you enjoyed the view from your room. It is also very encouraging to know that our team made you feel comfortable and welcomed during your stay. I will be sure to share your kind comments with our colleagues, as they will serve as great motivation for all of us. At the same time, we sincerely appreciate your comments regarding the crowded public bath, the TV facilities, and the in-room amenities. Your feedback is very valuable to us, and we will take these points into consideration as we continue to review and improve our guest experience. Thank you once again for sharing your experience with us. We are very happy to know that you were satisfied with your overall stay, and we truly look forward to welcoming you again in the future. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate you choosing our hotel again for your second visit, and we are pleased to hear that our convenient location was one of the reasons for your return. We are also glad to know that most parts of the room were easy and comfortable to use. At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. We are sorry for the inconvenience caused by the shower room door condition and for the complimentary coffee not being properly prepared in your room. Your comments will be shared with our Housekeeping and Engineering teams for careful review and follow-up. Most importantly, we sincerely apologize that the service provided by our Front Desk team did not leave a positive impression. This is certainly not the warm and attentive hospitality we aim to provide, and your feedback will be shared with our Front Office team so that we can review our service attitude and communication more carefully. Thank you once again for returning to ibis Ambassador Seoul Myeongdong and for bringing these matters to our attention. We will take your comments seriously and continue making every effort to improve our room condition, preparation standards, and overall service experience. We sincerely hope to have another opportunity to welcome you back and provide you with a more comfortable and satisfying stay. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you so much for sharing your feedback regarding your stay at ibis Ambassador Seoul Myeongdong. We are pleased to hear that you found our location convenient, especially with the airport limousine bus stop located just in front of the hotel. We are also glad that the early check-in added convenience to your stay and that you did not experience any major inconvenience during your visit. At the same time, we sincerely apologize for the cleanliness issue you noticed on the shower room floor on your first day. Your comment has been shared with our housekeeping team so that we can review our cleaning and inspection standards more carefully. We truly appreciate both your positive comments and constructive feedback. Your feedback will help us continue to improve our services and provide a more comfortable experience for our guests. Thank you once again for sharing your experience with us. We look forward to welcoming you again soon and hope your next stay will be even more enjoyable. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your valuable feedback regarding your recent stay with us. We are truly grateful for your continued support and for choosing our hotel again after staying with us several times in the past. It is always a great pleasure to welcome returning guests, and we sincerely appreciate your loyalty. We are pleased to hear that you found your room clean and comfortable during this stay. Your kind comments regarding the room condition are greatly appreciated and will be shared with our team as a meaningful source of encouragement. At the same time, we sincerely appreciate your feedback regarding the breakfast selection. We regret that the variety of items felt less than before and did not fully meet your expectations. Your comment will be shared with our Food & Beverage team so that we can carefully review our breakfast offerings and continue looking for ways to improve the overall dining experience. Thank you once again for choosing ibis Ambassador Seoul Myeongdong and for sharing both your compliments and helpful feedback. We will continue striving to provide clean, comfortable stays, warm hospitality, and a more satisfying breakfast experience for all of our guests. We sincerely look forward to welcoming you back again on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your valuable feedback regarding your recent stay with us. We are delighted to hear that you and your family stayed comfortably in two twin rooms arranged as connecting rooms. It is wonderful to know that this room arrangement was helpful for your family stay. We also appreciate your comment regarding the power outlets in the room. We understand that outlet types can be an important detail for international guests. While some outlets in the room may differ depending on the fixture or location, multi-adapters are available for complimentary rental at the Front Desk upon request. We hope this can provide additional convenience for our international guests. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We will continue striving to provide warm hospitality, comfortable stays, and attentive service for all of our guests. We sincerely look forward to welcoming you and your family back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel to be well located, close to Myeongdong, and that your room was very clean. Your kind comments regarding our location and cleanliness are truly appreciated and will be shared with our team as a meaningful source of encouragement. At the same time, we sincerely regret that the amenity arrangement did not fully meet your expectations. Please kindly understand that, in accordance with the Korean government’s environmental regulations, the use of disposable amenities is restricted at hotels. However, we fully understand that this may have caused some inconvenience during your stay, and your feedback will be shared with our team so that we can review how to provide clearer guidance and better convenience for our guests. Thank you once again for choosing ibis Ambassador Seoul Myeongdong and for sharing your valuable feedback. We will continue striving to provide clean, comfortable stays, warm hospitality, and improved convenience for all of our guests. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your kind feedback regarding your recent stay with us. We are delighted to hear that you were satisfied with our convenient location, the view from your room, cleanliness, and the service provided by our Front Office team. Your warm compliments are truly appreciated and will be shared with our team as a meaningful source of encouragement. At the same time, we sincerely appreciate your comment regarding the TV. We understand that being able to watch YouTube on the in-room TV would have added further comfort and enjoyment to your stay, and we are sorry that this was not available during your visit. Your feedback will be shared with our relevant team for future facility improvement review. Thank you once again for choosing ibis Ambassador Seoul Myeongdong and for sharing both your compliments and helpful feedback. We will continue striving to provide clean, comfortable stays, warm hospitality, and improved convenience for all of our guests. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share such kind and thoughtful feedback regarding your recent stay with us. We are truly delighted to hear that you had a comfortable stay and that you consider our hotel one of your favorites. It is wonderful to know that you found our location convenient for getting around Seoul and that your room was clean and comfortable. We are also pleased that the washlet toilet added further comfort to your stay, and we sincerely appreciate your positive recognition of our environmental practices, including plastic bottle recycling, slipper reuse, and minimizing bathroom amenities. Your kind mention of Kylie JANG and Mia KONG from our Reservation team is also greatly appreciated. Your compliments will certainly be shared with them and our team as a meaningful source of encouragement. Thank you once again for choosing ibis Ambassador Seoul Myeongdong and for supporting our efforts toward more sustainable hotel operations. We will continue striving to provide clean, comfortable stays, warm hospitality, and thoughtful service for all of our guests. We sincerely look forward to welcoming you back again on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to hear that you appreciated our excellent location, especially with the Myeongdong street food stalls just in front of the hotel and the Airport Limousine Bus stop located within a very short walking distance. We are glad that our central location helped make your visit to Seoul more convenient. We are also grateful to know that our team responded politely and attentively when you experienced an issue with the coin laundry. Your recognition will be shared with the relevant team members as a meaningful encouragement. At the same time, we sincerely regret that the room comfort did not fully meet your expectations. We understand that the room felt smaller than expected, and that the limited table space, lack of luggage placement area, and outlet locations caused inconvenience during your stay. We also understand that having a small table would have been helpful when enjoying food purchased from nearby street stalls. Your comments will be shared with our relevant departments for future review and improvement consideration. We also apologize that the route to the Front Desk was not easy to find. Your feedback will be shared with our team so that we can review how to provide clearer guidance for arriving guests. Most importantly, we sincerely apologize for the cleanliness issues you experienced in the room. Finding dust on the desk and hair left on the shower room floor is certainly not the level of cleanliness we strive to provide, and we fully understand how this may have made you concerned about the overall cleanliness of the room. Your feedback will be shared immediately with our Housekeeping team, and we will reinforce our room inspection process to ensure that desks, surfaces, bathroom floors, and detailed cleaning points are checked more carefully before guest arrival. Thank you once again for choosing ibis Ambassador Seoul Myeongdong and for sharing both your compliments and valuable comments. We will take your feedback seriously and continue working to provide a cleaner, more comfortable, and more satisfying stay for all of our guests. We sincerely hope to have the opportunity to welcome you again and provide you with an improved experience. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.