ノボテル スイート アンバサダー ソウル 龍山

ノボテル スイート アンバサダー ソウル 龍山 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 334 件のレビュー

地図で見る

ホテルのその他の情報

  • ソウルの中心に位置する龍山は、主要な観光名所に近い場所にあります。

  • 韓国で最も大きな地下鉄の龍山駅と直結しています。

  • Each room with semi kitchen

  • Luxurious premier lounge

  • ソウルドラゴンシティ施設内のレストラン、バー、コンベンションスペース、その他の設備

ALLSAFE認証ホテル

ホテル所在地

ノボテル スイート アンバサダー ソウル 龍山

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 ソウル
韓国

GPS:37.53177, 126.9631

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

概要
敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子利用可能なホテル
  • 快適なご滞在
  • エアコン
  • Wifi
  • 朝食
  • バー
  • 会議室

当ホテルの客室

思い出に残る体験を!独立したラウンジとバスルームがある、デザインの素敵な広々としたスイートです。最高級の設備をご利用いただけます:キングサイズベッド 1 台またはシングルベッド 2 台、ワークエリア、洗濯機、乾燥機、電子レンジ、液晶 TV、無料インターネットを備えております。大人 2 名様とお子様 1 名様までご宿泊いただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  334 件のレビュー

トリップアドバイザーの評価  4.0/5  184 件のレビュー

好みではない

お客さまの声 3.0/5

匿名 ファミリー - 確認済みレビュー すべて

大型ホテルなので落ちつかない。 人が多い。

I would love to stay again this hotel as i was happy overall however customer service MUST improve

トリップアドバイザーの評価 4.0/5

JihyunScheiber ファミリー - トリップアドバイザー認証口コミ

Size of room was really big. Washing machine was very useful as we stayed 7 nights and had few washing done while we stayed, and this is one of the reason we choose this hotel. We stayed 28th floor with city view and the view was so nice. I truely enjoyed the view. We also loved that room had Nespresso coffee machine And i liked the hotel used shampoo, Conditioner & body wash dispenser in the bathroom so no more plastic bottles. Nice enough size of bathroom and separate toilet was good too However i was very disappointed by staff services. The hotel says 4.5 star hotel but i would only give 4 star or even 3 star for staff service. Only one number to connect any hotel staff and most of time they can not speak English well so most of time, i have to make a call as im Korean. When we arrived the hotel on the first day, there was no one in the concierge and no one helped us to took our big suitcases. And i was traveling with my parents so the help would be great but there was none. When my parents left the hotel, we asked hotel to book us taxi and the staff did not even helped my parent's suitcase when taxi arrived. He was busy looking at his phone. Very very disappointed! Also noticed there was no English Breakfast tea or black tea so i called guest service and they said they do not have it. I found this was very strange that international hotel do not have English Breakfast tea as most western people (mainly English speaking countries) drinks this tea as Korean drinks coffee. On that last day of our stay, I was very happy with customer service. The male staff who helped us out on 7th Sep 2022 around 12 pm. He was very very polite and opened the taxi door and put our suitcases in the taxi. He didnt need to do that but he insist to helped us which i was very impressed as i did not have a good customer service experience while im stayed this hotel. Thank you Mr (sorry i didnt catch his name)

お客さまの声 4.0/5

P ビジネス - 確認済みレビュー すべて

お部屋は広く、スタッフの方も親切で、快適でした。

Eri U. 様 この度は、Novotel Suites Ambassador Seoul Yongsan でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Donald Cha Assistant Front Office Manager

Equal to a Holiday Inn hotel

トリップアドバイザーの評価 3.0/5

Passenger23310583539 ファミリー - トリップアドバイザー認証口コミ

I stayed at this hotel for several nights and had two connecting rooms for my girlfriend and her adult children. One of the two said it best “this place is like a Holiday Inn”. That was an insult to your hotel. Our issues started after we arrived from Turkey and wanted to order room service. We were told it would be 1.5 hours. We left the hotel to get something to eat. Our rooms were inconsistently cleaned and throughout my stay we needed to call housekeeping for something–towels, water, coffee, clean an area. I was told there was a 20,000 KW charge for the spa. Was this true? I am a platinum member. I didn’t use the spa because of this. I didn’t question it, but was surprised. I never ate in the hotel because of the high cost–except for room service one time on another night. One night, we all went down to the first floor to play cards. We weren’t allowed to sit in a large area because it was closing (there weren’t doors—just a rope barrier that was put up after we left). I immediately went to the concierge and their offer was to sit in the middle of the lobby. I repeatedly asked if there was a lounge or something (it was 10 PM)--no offer of ANYTHING else. I asked for the manager to call me and went to my room. I moved a small table and chair from one room into the other where we had two small round tables (small small tables) and two chairs for the 4 of us. The manager did indeed call and I left my family to meet him. He offered tables in a dark, closed area of the “deli”. I said thank you and went back to the room where we continued to play. In a hotel that size, is there is no place for a family to play cards at 10PM? I do NOT believe it. So–slow room service, rooms not done to any standard (you should have, or use, a checklist), high cost for breakfast and dinner (I don’t know about food quality since I didn’t pay 4X as much as a meal outside) and spa charges. My girlfriend’s son said it best–this is like a Holiday Inn (we stayed at a Holiday Inn in Turkey and were pleased with their 3 star level of service). Your hotel is not a 3 star hotel, or is it? I rated it as 3 stars (average). I would not recommend your hotel. Thanks for listening

Dear Passenger23310583539 Thank you for taking the time to share your impression with us regarding your recent stay at Novotel Suites Ambassador Seoul Yongsan. The whole team are very disappointed to read that we fell below your expectations, and we would like to apologize for the experience you describe and the inconvenience caused. We strive to provide the best service, and we take every comment very seriously. Please rest assured that each of the comments that you point will be review with our Head of Department to address the proper measures to prevent the recurrence in the future especially the lake of communication as we never compromise for this kind of attitude. We hope you will give us the opportunity to welcome you back and witness our improvement. Sincerely, Donald Cha Assistant Front Office Manager

Nice View

トリップアドバイザーの評価 3.0/5

Hazelmenon ビジネス - トリップアドバイザー認証口コミ

I stayed on the 32nd floor, a suite room. The view was amazing. As a platinum member I get to enjoy the breakfast & evening cocktail at the lounge on the 26th floor. All sounded good until the breakfast que was more than a 30mins wait! Apparently it’s always overcrowded on weekends- so I was told to go to the 2nd floor- the food exchange - not a dine in - also overcrowded- I was given some boxes to do a take out to eat in my room. The buffet was the same food every morning. So I was already bored with the breakfast by day 3. Wasn’t what I expected when I booked a weekend trip!! Housekeeping was good, the in room menu had a good variety & the food was good. The hotel has a bridge that links to the yongsan station & also some malls. Easy access. There are several hotels that’s connected together to form the Dragon City. Worth a visit.

Dear Hazel Menon, Thank you for taking the time to tell us about your experience at the Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Donald Cha Assistant Front Office Manager

との提携 TripAdvisor

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