Banyan Tree Phuket 5 stars

TripAdvisor rating 4.6/5 4,037 reviews

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33 33 27 Moo Srisoonthorn Rd, Cherngtalay Amphur Talang, 83110 PHUKET, Thailand

Description

Hotel extras

  • Largest all-pool villa resort in Thailand with 218 villas

  • Award winning Banyan Tree Spa offering relaxing rituals and focused wellbeing spa treatments.

  • DoublePool Villas offer the perfect setting for a romantic getaway with exclusive offerings.

  • 18-hole golf course catering to pro-golfers and beginners.

  • 6 onsite restaurants & bars including signature outlet Saffron and floating Bar - Tin Tapas

Our accommodation(s)

Hotel location

Banyan Tree Phuket

33 33 27 Moo Srisoonthorn Rd, Cherngtalay Amphur Talang
83110 PHUKET
Thailand

GPS:8.012421, 98.295657

Telephone
Fax +66 76 325 552

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.6/5  4,037 reviews

Certificate of excellence 2025

Terrible hotel with zero relax and tranquility

TripAdvisor rating 1.0/5

Firestarter82 TripAdvisor review

You are better off staying in Bangla Road Patong. It will be more peaceful and tranquil. If you are looking for a relaxing 5 star hotel this is not the one for you. The hotel rents out one of their function areas for private parties, in this case a large group from INDIA. Loud music with so much base you feel it in your chest whilst laying in bed trying to sleep. Called the reception numerous times. First they offered me ear plugs. You stay in a 5 star hotel and you are offered earplugs because a certain group of people are partying past mid night. Totally unacceptable. Then they offer to move us to another villa at 11pm at night in the pouring rain. I am not joking. So clearly a group from INDIA’s party takes precedence over all other guests sleep and peace. Called again and I was told clearly that the music will not be turned down and thats just the way it is. Then the manager Jay arrived at our villa and explained the music will stay on until 2am. He again offered to move us to another villa in the pouring rain. He was very apologetic but alas the music will not stop. Not what you would expect from a 5 star sanctuary hotel and spa. Unfortunately the golf course was equally disappointing. Not a single tee box was usable. They were all dug up and being replaced. None of the bunkers were operational, all GUR. The golf course looks like it’s actually being constructed. None of this is communicated when you pay your green fees. Definitely wont be back to Banyan Tree in Phuket or any of their other locations. Think twice before you book here. And now cue the standard “owners response” below: “Thank you for your feedback we are sorry for any inconvenience caused. We have notified the team bla bla bla”

Dear Firestarter82, Warm greetings from Banyan Tree Phuket. First and foremost, please accept our deepest and most sincere apologies for the inconvenience and disappointment you experienced during your recent stay with us. We are truly saddened to learn that your visit did not reflect the high standards of excellence and care that we promise every guest who chooses to stay at Banyan Tree Phuket. We understand how disheartening it must have been for you to encounter these shortcomings, and we are truly sorry for the discomfort and frustration they may have caused. Please know that this is never the kind of experience we wish for our guests, and we deeply regret that we failed to deliver the comfort, service, and attention that you rightfully deserved. Our team did their utmost to recover the situation on the spot and offered an upgrade to our Double Pool villa as well as extending an invitation to enjoy a complimentary relaxing day at the Spa as an immediate gesture of goodwill. We fully understand and respect your decision regarding this arrangement. Regarding the golf course, please be informed that we have a comprehensive renovation plan scheduled to commence within the next two years, aimed at enhancing the overall quality and guest experience of the course and its facilities. While we cannot change the impression left by your most recent visit, we would be truly grateful for another opportunity to welcome you back in the future. We remain committed to restoring your confidence in our resort and to providing you with the seamless, relaxing, and genuinely caring experience that Banyan Tree Phuket is known for. Once again, please accept our heartfelt apologies and our sincere appreciation for bringing this matter to our attention. With warm regards, Salah Bsisso Hotel Manager

Our vacation

TripAdvisor rating 5.0/5

pavel k TripAdvisor review

We spent 10 days in this amazing resort. Location is great, rooms and food absolutely great, stuff extremelly willing to help if it was necessarry, constantly keeping smile and vwry friendly. We were very satisfied and we recomend to all people to get over here and enjoy your vacation. Paul from Czech republic

Dear W6964BEpavelk, Warm greetings from Banyan Tree Phuket. On behalf of the entire team, we would like to sincerely thank you for sharing your kind words and wonderful feedback about your recent stay with us. It brings us great joy to know that you enjoyed the resort’s serene surroundings, comfortable villas, delicious cuisine, and, most importantly, the warm hospitality of our associates. Your compliments truly mean a lot to us , especially your recognition of our team members who take great pride in delivering genuine and caring service. Knowing that we helped make your holiday memorable is the greatest reward we could receive. We are grateful for your recommendation and delighted to know that you had such an enjoyable experience. Please know that you will always have a home here at Banyan Tree Phuket, and we look forward to welcoming you back again soon. With warm regards, Banyan Tree Phuket

Super lovely Kids Club

TripAdvisor rating 5.0/5

Anthicha T TripAdvisor review

I'd like to thank Terra Kids Club team, especially Peach,Fon,Nickky,Min. You're all so talented and super lovely. Thank you for taking such good care of the kids and making my little one so happy and full of smiles. Hope to see you all again soon !

Dear anthichat, Warm greetings from Banyan Tree Phuket. We would like to sincerely thank you for sharing your positive feedback with us. It brings us great joy to learn that you enjoyed your stay and that our resort was able to provide you with both relaxation and memorable experiences. Your kind words mean a great deal to all of us. They not only encourage our team to continue delivering exceptional service but also inspire us to create even more meaningful and personalized moments for our valued guests. A special thank you also goes to Peach,Fon,Nickky andMin, who is truly delighted to know that their service contributed to making your stay even more enjoyable and memorable. Recognition such as yours encourages our associates to go above and beyond in delivering heartfelt hospitality. It was our privilege and pleasure to have you with us, and we very much look forward to welcoming you back in the future. When your travels bring you again to Phuket, please feel free to contact us directly. We will be delighted to assist with any special requests or arrangements to ensure your next stay is even more memorable and tailored to your preferences. Thank you once again for choosing Banyan Tree Phuket as your sanctuary. We hope to have the honor of hosting you again soon and creating another unforgettable experience. Warm regards, Banyan Tree Phuket

Terrible stay !

TripAdvisor rating 3.0/5

Shimauli D TripAdvisor review

Hey so we stayed at banyan tree in May 2025 for 10 days , while bkfast was average the room and everything was fine, minus the one lizard on the bed ….we were 3 of us so we stayed in the pool one bedroom villa But this November we stayed in banyan again for 6 nights and it was absolutely terrible. We stayed at the double pool double bedroom villa.. we entered the villa only to be welcome by mosquitoes and no butler around . Next day we had flying cockroaches in the room and alongwith lizards for 2 days in a row.. we complained they did pest control but didn’t really help again they had to do the same the next day. Bkfast at Tre was very average. My kids were beyond disappointed and waterfront was very okay last time as well. My husband complained to the butler who btw showed up only the next day after we had checked in and all to show us another villa and he said it’s all full nothing is available. No one really cared from the hotels team to bother about us. It seemed like we were doing them an effort by staying there. I would’ve assumed after staying for so many days in May the hotel would’ve ensured they would be on top of things and made it extra special. Pool water had way tooo much chlorine. And the room was very run down and old. Water was leaking from the ceiling we had to call them twice to take care of it. Finally. House keeping at 9 am I had put the sign but till 2 PM they were too busy to do do it until I called them again. Anyhow I really expected sooooooo much more. Oh well now you know before u book atleast know how their service and stay and rooms are … All in all

Dear Shimauli D, Warmest greetings from Banyan Tree Phuket. We would like to extend our heartfelt apologies that your recent stay with us did not meet the level of excellence and comfort you rightfully expected. It deeply saddens us to know that your experience fell short of the standards we hold ourselves to, and that we were unable to provide the sense of tranquility, care, and attention to detail that are hallmarks of Banyan Tree hospitality. Please be assured that your feedback has been shared with our leadership and operational teams. We are conducting a thorough review to better understand what may have contributed to your disappointment and to ensure immediate and lasting improvements across our service touchpoints. Our team remains fully committed to learning from this experience and reinforcing our promise of genuine, thoughtful service to every guest. We truly value your time in sharing your impressions with us, as it gives us the opportunity to grow and refine both our facilities and the guest journey. It is always our intention to provide a seamless, rejuvenating, and memorable stay for all who visit us, and we deeply regret that we fell short of this promise during your time here. Despite this experience, we sincerely hope you may allow us another opportunity to welcome you back in the future, so we may restore your confidence and provide you and your family with the warm hospitality and lasting memories that Banyan Tree Phuket is known for. Warm regards, Banyan Tree Phuket

Unforgettable stay

TripAdvisor rating 5.0/5

benjaminc714 TripAdvisor review

We stayed in a double pool 2 bedroom vill and a double one bedroom villa for my and my wife's birthday celebration. It was a most enjoyable stay. In terms of hardware, the whole development was vey tranquil. The villas were spacious and nice with a lot of amenities. However, the villas were a bit dated and tired. There wasn't enough sockets for charging our devices. The air conditioning was very cold and the controls were not easy to manage. In terms of software, we cannot fault it in the least. From the moment we checked in, we were met with friendly hospitality by Mo who continued to pamper us throughout our stay by responding to all our requests speedily and efficiently. We did the Mekhala Dinner Cruise and were worried about the weather. Mo had the presence of mind of suggesting various contingency plans in case the weather became inhospitable. In the end, the weather turned out perfect and we had a lovely dinner on the boag. I highly recommend this Dinner Cruise. It is a bit pricey but well worth every penny of it. Oat was another staff who always appeared with a smile when we ordered our buggy and helped with all our needs. The free well being classes in the morning were very enjoyable. The daily breakfasts were fantastice. All in all, we had a great time in Banyan Tree Phuket. I heard that they are renovating the double pool villas. I am confident that the renovated villas will be much better and I look forward to visiting again. The stay came to an end all too quickly for all of us.

Dear benjaminc714, Warmest greetings from Banyan Tree Phuket. It was a true pleasure to have you and your family with us, and we’re so glad you chose to celebrate your birthdays here at our resort. We are delighted to hear that your stay was such an enjoyable and memorable one. Knowing that you appreciated the peaceful surroundings, spacious villas, and variety of amenities means a great deal to us. Your kind recognition of Mo and Oat especially touched our hearts , they both take great pride in making every guest feel genuinely cared for, and your compliments will certainly bring them joy. It’s also wonderful to know that your Mekhala Dinner Cruise became one of the highlights of your stay. The image of a perfect evening on the lagoon truly captures what we aim to create a blend of nature, elegance, and unforgettable memories. At the same time, we would like to sincerely apologize for any inconvenience you experienced during your stay, and we truly appreciate your constructive feedback. Your observations are invaluable in helping us refine our facilities and services, ensuring your next visit will be even more seamless and comfortable. Thank you once again for taking the time to share your kind words and insights. We’re grateful for your trust and can’t wait to welcome you and your family back for another memorable escape. With warmest regards, Banyan Tree Phuket

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