Rixos Borovoe 5 stars

Customer review rating (ALL Rating) 4.6/5 902 reviews

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Description

Hotel extras

  • Overlooking lake of Schuchie

  • Surrounded by the woods of the National Park

  • Wellness & Spa for relaxation and enjoyment

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Rixos Borovoe

Schuchye Lake South Eastern, Building 50, Akmola Region
021700 SHCHUCHINSK
Kazakhstan

GPS:52.97382898, 70.24152875

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  902 reviews

Customer review rating 4.5/5

Marcello Z. Couples - Confirmed reviews ALL

Dear Z., Thank you for choosing Rixos Borovoe and for sharing your detailed feedback with us. We are delighted to know that you enjoyed our beautiful location by the lake, the cleanliness and comfort of your rooms, breakfast selection, and the variety of activities available at the resort. At the same time, please accept our sincere apologies for the difficulties you experienced upon arrival. We are particularly sorry that one of your rooms was not ready at 3:00 PM, that the arrival experience was not well organized, and that there were communication difficulties in English. We fully understand that the arrival experience creates the first impression of a stay, and we regret that it did not reflect the level of service we aim to provide. Your comments regarding the welcome team, check-in organization, and communication have been shared with the relevant departments for further review and improvement. We also appreciate you bringing the issue with your booking confirmation through ALL.com to our attention. We will look into this matter with the relevant team to help prevent similar situations in the future. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Rixos Borovoe and provide you with a smoother and more enjoyable experience from the very beginning. Best regards, Victoria Svetlitskaya Guest Relations & Quality Manager

Customer review rating 4.5/5

Assel M. Friends - Confirmed reviews ALL

Dear Assel, Thank you for choosing Rixos Borovoe and for taking the time to share your feedback with us. We are delighted to receive such a high rating and to know that your visit left you with pleasant impressions. We would also like to thank you for your kind words about our team. Your recognition is truly appreciated, and we will be pleased to share your feedback with our colleagues. We have also taken note of your rating regarding the accommodation and will continue working to further enhance the comfort of our guests. We look forward to welcoming you and your friends back to Rixos Borovoe! Kind regards, Rixos Borovoe Team

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Customer review rating 5.0/5

David C. Friends - Confirmed reviews ALL

Dear David, Thank you for your wonderful feedback and for choosing Rixos Borovoe. We are truly delighted to know that you enjoyed the beauty of our property and that our team's hospitality made your stay so memorable. Your kind words are the greatest reward for all of us and serve as a wonderful motivation to continue delivering exceptional experiences. It was our pleasure to have you as our guest, and we sincerely look forward to welcoming you back for another unforgettable stay in the near future. Warm regards, Victoria Svetlitskaya Guest Relations & Quality Manager

Other web-users rate our hotel

  • 722 reviews 9.5/10 Location
  • 762 reviews 8.7/10 Room
  • 3,505 reviews 9.5/10 Service
  • 5 reviews 10/10 WiFi
  • 1,693 reviews 9.5/10 Food
  • 678 reviews 9.7/10 Vibe
  • 512 reviews 9.5/10 Amenities
  • 458 reviews 9.6/10 Wellness Area

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