Rixos Borovoe 5 stars

Customer review rating (ALL Rating) 4.6/5 860 reviews

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Schuchye Lake South Eastern, Building 50, Akmola Region, 021700 SHCHUCHINSK, Kazakhstan

Description

Hotel extras

  • Overlooking lake of Schuchie

  • Surrounded by the woods of the National Park

  • Wellness & Spa for relaxation and enjoyment

Our accommodation(s)

Hotel location

Rixos Borovoe

Schuchye Lake South Eastern, Building 50, Akmola Region
021700 SHCHUCHINSK
Kazakhstan

GPS:52.97382898, 70.24152875

Telephone
Fax +7 71636 2 01 01

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  860 reviews

Customer review rating 4.0/5

Tai Z. Families - Confirmed reviews ALL

First, your customer relations team remains as thoughtful and sincere as ever. The welcome fruit basket and handwritten letter were truly touching. Services like turndown service also left a very positive impression. Second, the winter scenery in the Buraby area is genuinely beautiful—a unique kind of beauty that greatly enhanced this trip. Suggestions: Enhance the guide to dining and shopping in the towns of Braila and Shchurets. Improve the descriptions of attractions within the Braila scenic area. Consider developing partnerships to offer guests discounts on transportation fees and activities, along with providing lists and maps. I believe many self-driving guests like myself would benefit from this, as we often struggle to find things to do and eat. Negative Experiences: 1. The room was way too hot, making sleep impossible at night. For the price paid, this did not provide a comfortable stay. 2. Drinking water in the room switched to glass bottles, but this wasn't clearly communicated. It took a while to realize the water was complimentary. 3. We visited the barbecue restaurant; other dishes were acceptable. However, the beef tartare was served before fully thawed, leaving icy bits, and the complimentary ciabatta was overly hard. 4. Front desk should remind guests about winter parking precautions. I usually park in the underground garage but overlooked outdoor parking risks, resulting in a broken glass soda bottle inside my car. 5. A reminder about the in-room motion-activated night light would also be helpful.

Dear TAI Z., We sincerely thank you for your detailed review and for choosing Rixos Borovoe for your stay. We are very pleased to know that you appreciated the attentive and sincere service of our Guest Relations team. We also appreciate your kind words about the winter beauty of Burabay. It truly is a special place, and we are delighted that the natural scenery became a memorable part of your trip. Thank you as well for your suggestions. We will certainly take into consideration your idea of expanding the information available for guests, particularly to make it more convenient for those traveling by car. We are also grateful for your constructive comments. We sincerely regret that the temperature in the room caused discomfort during your sleep, and we will pass this feedback to our technical team for further review. We will also take into account your comment regarding clearer information about the complimentary drinking water in glass bottles. Thank you as well for sharing your feedback regarding the restaurant and parking. These valuable comments help us improve our communication and overall guest experience. We truly appreciate that you took the time to share your impressions and recommendations. We look forward to welcoming you again to Rixos Borovoe. Kind regards, Victoria Svetlitskaya Guest Relations Manager

Customer review rating 3.0/5

Ahmed H. M. B. Families - Confirmed reviews ALL

The rooms has too many items inside which makes it difficult to move inside. I suggest to keep 1 chair and one table only and put bright carpets.. the dark ones makes the room smaller

Dear Ahmed H. M. B., Thank you for your feedback regarding the room's layout and decor. We appreciate your suggestions about simplifying the furnishings and enhancing the ambiance. Your insights are valuable as we continually strive to improve our guests' experiences. We look forward to welcoming you back to Rixos Borovoe. Warm regards, Viktoria Svetlitskaya Guest Relations Manager

Customer review rating 3.5/5

Anastasia L. Couples - Confirmed reviews ALL

Great territory of the hotel but poor quality rooms. Despite my requests to make the upgrade before we arrived - the staff didn't even recognize the loyal members of the program, didn’t even acknowledge that and didn’t say it wasn’t confirmed - no unless I approached them again on the desk and asked how things were with my request. Room is very old and outdated for this amount of money. Unfair price for the stay.

Dear Anastasia, Thank you for your feedback. We would also like to clarify an important point regarding loyalty benefits. Accor privileges are applicable only for reservations made directly through Accor. As your booking was made through a company, these benefits — including room upgrades and loyalty recognition — unfortunately could not be applied in this case. We apologize if this was not communicated clearly during your stay. Regarding the condition of the rooms, please rest assured that a full renovation of all our guest rooms is already planned and will begin at the start of the new year. We are confident that these improvements will significantly enhance the comfort and overall guest experience. We truly appreciate your understanding and hope to welcome you again under improved conditions. Kind regards, Rixos Borovoe Team

Customer review rating 5.0/5

Alexandr B. Couples - Confirmed reviews ALL

We had such a wonderful weekend! It's a really lovely hotel with beautiful rooms and excellent service. The scenery is absolutely gorgeous, and you can see the lake from the hotel. Nature also delighted us during our stay - it snowed, and everything was beautifully transformed.

Dear Alexandr, Thank you for your wonderful review! We are truly delighted to hear that you had such a relaxing and memorable weekend with us. It’s great to know that you enjoyed the beautiful rooms, excellent service, and the stunning scenery surrounding the hotel. The view of the lake and the snowy landscape indeed create a magical atmosphere, and we’re happy that nature helped make your stay even more special. We would be glad to welcome you back for another peaceful getaway! Warm regards, Rixos Borovoe Team

Customer review rating 5.0/5

Viktoriya S. Business - Confirmed reviews ALL

Wonderful hotel! The reception staff were polite and efficient, the transfer to the hotel was excellent, the rooms were clean and cozy, the cuisine in the restaurants was delicious, and the spa was simply magical.

Dear Viktoriya, Thank you for your wonderful feedback! We are delighted that your stay at Rixos Borovoe was so enjoyable and that our attentive service, cozy rooms, delicious cuisine, and relaxing spa made your visit memorable. We look forward to welcoming you again and creating more delightful moments! Best regards, Guest Relations Department

Other web-users rate our hotel

  • 716 reviews 9.7/10 Location
  • 725 reviews 8.8/10 Room
  • 3,415 reviews 9.6/10 Service
  • 1,694 reviews 9.7/10 Food
  • 604 reviews 9.8/10 Vibe
  • 475 reviews 9.7/10 Amenities
  • 453 reviews 9.5/10 Wellness Area
  • 406 reviews 8.7/10 Cleanliness

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