Rixos Borovoe 5 stars

Customer review rating (ALL Rating) 4.6/5 864 reviews

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Description

Hotel extras

  • Overlooking lake of Schuchie

  • Surrounded by the woods of the National Park

  • Wellness & Spa for relaxation and enjoyment

Our accommodation(s)

Hotel location

Rixos Borovoe

Schuchye Lake South Eastern, Building 50, Akmola Region
021700 SHCHUCHINSK
Kazakhstan

GPS:52.97382898, 70.24152875

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  864 reviews

TripAdvisor Rating  4.1/5  261 reviews

Customer review rating 3.5/5

Anastasia L. Couples - Confirmed reviews ALL

Great territory of the hotel but poor quality rooms. Despite my requests to make the upgrade before we arrived - the staff didn't even recognize the loyal members of the program, didn’t even acknowledge that and didn’t say it wasn’t confirmed - no unless I approached them again on the desk and asked how things were with my request. Room is very old and outdated for this amount of money. Unfair price for the stay.

Dear Anastasia, Thank you for your feedback. We would also like to clarify an important point regarding loyalty benefits. Accor privileges are applicable only for reservations made directly through Accor. As your booking was made through a company, these benefits — including room upgrades and loyalty recognition — unfortunately could not be applied in this case. We apologize if this was not communicated clearly during your stay. Regarding the condition of the rooms, please rest assured that a full renovation of all our guest rooms is already planned and will begin at the start of the new year. We are confident that these improvements will significantly enhance the comfort and overall guest experience. We truly appreciate your understanding and hope to welcome you again under improved conditions. Kind regards, Rixos Borovoe Team

Customer review rating 5.0/5

Alexandr B. Couples - Confirmed reviews ALL

We had such a wonderful weekend! It's a really lovely hotel with beautiful rooms and excellent service. The scenery is absolutely gorgeous, and you can see the lake from the hotel. Nature also delighted us during our stay - it snowed, and everything was beautifully transformed.

Dear Alexandr, Thank you for your wonderful review! We are truly delighted to hear that you had such a relaxing and memorable weekend with us. It’s great to know that you enjoyed the beautiful rooms, excellent service, and the stunning scenery surrounding the hotel. The view of the lake and the snowy landscape indeed create a magical atmosphere, and we’re happy that nature helped make your stay even more special. We would be glad to welcome you back for another peaceful getaway! Warm regards, Rixos Borovoe Team

Customer review rating 5.0/5

Viktoriya S. Business - Confirmed reviews ALL

Wonderful hotel! The reception staff were polite and efficient, the transfer to the hotel was excellent, the rooms were clean and cozy, the cuisine in the restaurants was delicious, and the spa was simply magical.

Dear Viktoriya, Thank you for your wonderful feedback! We are delighted that your stay at Rixos Borovoe was so enjoyable and that our attentive service, cozy rooms, delicious cuisine, and relaxing spa made your visit memorable. We look forward to welcoming you again and creating more delightful moments! Best regards, Guest Relations Department

Customer review rating 3.5/5

Guillaume C. Families - Confirmed reviews ALL

It was a nice stay, great people working there, but the rooms are quite small and we felt we got misguided by the room definition

Dear Guillaume, Thank you for your feedback! We are glad to hear that you enjoyed the attentive service from our team and had a pleasant stay at Rixos Borovoe. We also appreciate your comments regarding the room size and description and will take them into consideration to improve the clarity and comfort for our guests. We look forward to welcoming you back for an even better experience. Best regards, Rixos Borovoe Team

Customer review rating 5.0/5

Nelli P. Business - Confirmed reviews ALL

Excellent food, polite staff

Dear Nelli, Thank you for your high rating and kind words about our staff and food! Your feedback regarding the condition of the rooms and the smell of furniture is very important to us — we have already begun a phased renovation of the furniture to enhance your comfort. We look forward to welcoming you again and making your next stay even more enjoyable! Best regards, The Rixos Borovoe Team

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Other web-users rate our hotel

  • 648 reviews 9.7/10 Location
  • 677 reviews 8.9/10 Room
  • 3,046 reviews 9.6/10 Service
  • 1,568 reviews 9.6/10 Food
  • 471 reviews 9.7/10 Vibe
  • 456 reviews 9.7/10 Amenities
  • 399 reviews 9.6/10 Wellness Area
  • 377 reviews 8.8/10 Cleanliness

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