Rixos Borovoe 5 stars

Customer review rating (ALL Rating) 4.6/5 861 reviews

Rixos Borovoe - Image 1
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Schuchye Lake South Eastern, Building 50, Akmola Region, 021700 SHCHUCHINSK, Kazakhstan

Description

Hotel extras

  • Overlooking lake of Schuchie

  • Surrounded by the woods of the National Park

  • Wellness & Spa for relaxation and enjoyment

Our accommodation(s)

Hotel location

Rixos Borovoe

Schuchye Lake South Eastern, Building 50, Akmola Region
021700 SHCHUCHINSK
Kazakhstan

GPS:52.97382898, 70.24152875

Telephone
Fax +7 71636 2 01 01

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  861 reviews

Customer review rating 2.5/5

Damir R. Families - Confirmed reviews ALL

Lamps in the room were jittering. Sink was not working properly. Staff are not friendly

Уважаемый Дамир, Благодарим вас за обратную связь и за то, что поделились впечатлениями о проживании. Сожалеем, что пребывание не оправдало ожиданий. Все ваши комментарии приняты и учтены. Мы приносим извинения за технические неисправности в номере и уже усилили контроль проверок перед заселением. Также сожалеем, что уровень сервиса и коммуникации команды не соответствовал стандарту. С сотрудниками будет проведена дополнительная работа по качеству взаимодействия с гостями и проактивному информированию. Благодарим за обратную связь — она помогает нам улучшаться. Будем рады приветствовать вас снова и надеемся, что следующий визит оставит более положительное впечатление. С уважением, Отдел по работе с гостями

Customer review rating 3.5/5

Gabiden S. Families - Confirmed reviews ALL

Not a first stay, always trust and relying to the high standards of Rixos. However, this time my stay went not so smooth )) 1) Check-in of two rooms were late, one of them at 17:00 instead of 15:00, 2) Second room was initially booked with separate two beds, becasue of two teenagers of opposite sexes but there was a single double bed. I was cycling in the forest this time and realized it late pm. Staff tried to support by dividing the bed but I with my wife already decided to spend a night separately (unfortunately) with a kids of same sexes ;-)))

Dear Gabiden, Thank you for choosing Rixos Borovoe once again and for taking the time to share your feedback. We are sorry that some aspects of the operational process during your stay did not fully meet your expectations or the standards you are accustomed to. The situation has been reviewed internally, and we are strengthening control at key stages of preparation and guest reception to ensure a more consistent experience moving forward. We are pleased that you still appreciated the quality of your stay and the service provided by the team in other areas. As discussed with you by phone, we remain in contact and will arrange a room upgrade on your next visit to help compensate for the inconvenience and ensure a more comfortable experience. We look forward to welcoming you back. Sincerely, Rixos Borovoe Team

Customer review rating 3.5/5

Samat S. Families - Confirmed reviews ALL

The hotel itself is very nice and situated in a great location with plenty of options for leisure. ​However, we were very disappointed with the hotel's policy regarding families. I stayed here with my family, and we were charged extra just for a small child's bed. I have stayed in many hotels across the world, and this is the first time I have ever encountered such a charge. When you are already paying a premium price for a stay, it feels unfair that everything comes with an extra fee. ​The property is lovely, but the management should reconsider nickel-and-diming families for basic necessities

Dear Mr.S., Thank you for your feedback and for highlighting the high level of service, as well as the excellent location and leisure options at our hotel. We are truly sorry to hear that you were disappointed with the additional charge for a extra bed. Please accept our sincere apologies that this aspect affected your overall impression of your stay. Kindly allow us to clarify that we offer different room categories within the hotel. In the Junior Premier and Family Suite categories, an extra bed is indeed included in the accommodation rate. We would also like to note that the hotel is currently undergoing renovation, and in the near future, standard rooms will be equipped with foldable chairs/sofas that will provide additional comfortable sleeping space. We greatly appreciate your comments, as they help us improve our services and enhance our family accommodation experience. We hope to have the opportunity to welcome you again and provide you with an even more comfortable stay. Kind regards, Victoria Svetlitskaya Guest Relations Manager

Customer review rating 3.0/5

Azim A. Friends - Confirmed reviews ALL

The service need improvement. Didn't prepare the room on time, and mixed up the room type even though I was prompted again on the room type at the reception. The casino in the building needs hospitality training from Rixos, since the service over there is just abominable. The booking system in restaurants is messed up, especially towards the dinner time.

Dear Mr. A., Thank you for taking the time to share your feedback regarding your recent stay with us. While we are pleased to know that your overall stay was satisfactory, we sincerely regret that certain aspects of our service did not fully meet your expectations. Please accept our apologies for the delay in room preparation and for the confusion regarding the room category during check-in. We understand how important a smooth arrival experience is, and your comments have been shared with our Front Office team for further review and improvement. We are also sorry to learn that your experience at the casino and with the restaurant reservation process, particularly during dinner hours, was disappointing. Ensuring attentive service and seamless organization across all guest touchpoints remains one of our key priorities, and your feedback has been forwarded to the relevant management teams for immediate attention and additional training. Your comments are truly valuable to us, as they help us identify areas where we can further enhance the guest experience. We sincerely hope to have the pleasure of welcoming you back in the future and providing you with the high standard of hospitality that we strive to deliver. Kind regards, Victoria Svetlitskaya Guest Relations Manager

Customer review rating 5.0/5

Nurzhan O. Families - Confirmed reviews ALL

I would like to thank the entire hotel team, led by Jesper. We always feel comfortable and truly enjoy our stay. Special thanks to Sunil, the chef, who is always excellent, and to Aituar, the front office manager, who does a great job. We are always happy to be with you. It’s wonderful to see new improvements every time, and the whole team shows real care and dedication.

Dear Nurzhan, Thank you very much for your kind and inspiring review. We are truly delighted to hear that you always feel comfortable and enjoy your stays with us. We sincerely appreciate your recognition of the entire team and the positive changes you notice during each visit. Your kind words are a great motivation for us to continue improving our service and maintaining high standards of hospitality. We are especially grateful for your continued trust and loyalty, and we look forward to welcoming you back again soon for another enjoyable stay. Kind regards, Guest Relations Department

Other web-users rate our hotel

  • 706 reviews 9.6/10 Location
  • 725 reviews 8.6/10 Room
  • 3,339 reviews 9.6/10 Service
  • 1,643 reviews 9.5/10 Food
  • 610 reviews 9.7/10 Vibe
  • 460 reviews 9.8/10 Amenities
  • 440 reviews 9.4/10 Wellness Area
  • 399 reviews 8.6/10 Cleanliness

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