Rixos Borovoe 5 stars

Dear Riccardo, Thank you for taking the time to share your feedback and for choosing Rixos Borovoe. We are delighted to know that you enjoyed our beautiful location, restaurants, comfortable rooms, and the friendliness of our team. At the same time, we sincerely regret that your experience with our security team and lifeguards did not reflect the warm hospitality we strive to provide. Your comments have been shared with the relevant department managers, and we will reinforce the importance of courteous, welcoming, and guest-oriented communication. We also appreciate your honest feedback regarding the variety and quality of our food. We understand your comparison with previous visits, and we are sorry that our current culinary offering did not meet the high standards you remember. Your comments have been shared with our Executive Chef and Food & Beverage team for careful review as we continuously work to enhance our dining experience. Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide an experience that exceeds your expectations. Sincerely, Victoria Svetlitskaya Guest Relations & Quality Manager

Dear Mr. A., Thank you for sharing your experience and taking the time to share your feedback. We sincerely apologize for the experience you had at the Tennis Center. It is disappointing to learn that you felt the interaction was unfriendly and that your concerns regarding the condition of the table tennis balls were not addressed appropriately. We understand how frustrating it must have been to be directed elsewhere after reporting that the available equipment was damaged. Providing attentive, helpful, and courteous service is an important part of the guest experience, and we regret that we did not meet your expectations on this occasion. Please be assured that your comments have been shared with the relevant department management for review. We will address both the service concerns and the condition of the sports equipment to help prevent similar situations in the future. Thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to provide you with a much better experience during your next visit. Sincerely, Victoria Svetlitskaya Guest Relations & Quality Manager

Dear David, Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay and appreciated our hotel, team, and management. Your kind words are a great motivation for all of us and encourage us to continue delivering exceptional service and memorable experiences. We truly appreciate your support and look forward to welcoming you back to Rixos Borovoe in the near future. Kind regards, Viktoriya Svetlitskaya Guest Relations & Quality Manager Rixos Borovoe

Уважаемый Дамир, Благодарим вас за обратную связь и за то, что поделились впечатлениями о проживании. Сожалеем, что пребывание не оправдало ожиданий. Все ваши комментарии приняты и учтены. Мы приносим извинения за технические неисправности в номере и уже усилили контроль проверок перед заселением. Также сожалеем, что уровень сервиса и коммуникации команды не соответствовал стандарту. С сотрудниками будет проведена дополнительная работа по качеству взаимодействия с гостями и проактивному информированию. Благодарим за обратную связь — она помогает нам улучшаться. Будем рады приветствовать вас снова и надеемся, что следующий визит оставит более положительное впечатление. С уважением, Отдел по работе с гостями

Dear Gabiden, Thank you for choosing Rixos Borovoe once again and for taking the time to share your feedback. We are sorry that some aspects of the operational process during your stay did not fully meet your expectations or the standards you are accustomed to. The situation has been reviewed internally, and we are strengthening control at key stages of preparation and guest reception to ensure a more consistent experience moving forward. We are pleased that you still appreciated the quality of your stay and the service provided by the team in other areas. As discussed with you by phone, we remain in contact and will arrange a room upgrade on your next visit to help compensate for the inconvenience and ensure a more comfortable experience. We look forward to welcoming you back. Sincerely, Rixos Borovoe Team