Rixos Borovoe 5 stars

Customer review rating (ALL Rating) 4.7/5 1,105 reviews

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Schuchye Lake South Eastern, Building 50, Akmola Region, 021700 SHCHUCHINSK, Kazakhstan

Description

Hotel extras

  • Overlooking lake of Schuchie

  • Surrounded by the woods of the National Park

  • Wellness & Spa for relaxation and enjoyment

Our accommodation(s)

Hotel location

Rixos Borovoe

Schuchye Lake South Eastern, Building 50, Akmola Region
021700 SHCHUCHINSK
Kazakhstan

GPS:52.97382898, 70.24152875

Telephone
Fax +7 71636 2 01 01

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,105 reviews

TripAdvisor Rating  4.0/5  258 reviews

not good unfortunately

Customer review rating 1.5/5

K Families - Confirmed reviews ALL

room was awful, smelly, old furniture, i could hear all noise behind the door. staff in the bar (especially kazakh guy Meirhan or something) was really rude it seemed that we have to serve him, not he, he just destroyed the experience at all. Good staff at reception (Roman was helpful) and good transfer to the train station.

Dear Kristina, Thank you for taking the time to tell us about your experience at the Rixos Borovoe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jesper Francl General Manager

Good stay

Customer review rating 5.0/5

Madina B. Families - Confirmed reviews ALL

It was an excellent stay in Rixos with my mom, by accident there was a fall of price and we stayed well and had a great experience with a tasty price

Dear Madina, We very much appreciate your comments regarding your stay at the Rixos Borovoe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jesper Francl General Manager

Excellent stay

Customer review rating 5.0/5

Darkhan Families - Confirmed reviews ALL

The hotel's location is truly excellent. On one side, there's a forest, and on the other, a lake. Our room had a lake view, which we really enjoyed. The triangular shape of the building also has its own advantages. We loved the Rixi Kids playground, where our children could play for hours. The kids were also thrilled with the hotel spa. The pool was fantastic. The service was top-notch. The staff always went out of their way to say 'yes' to guests' requests. The quality and variety of the breakfast were excellent as well. Overall, we are happy we chose to stay at this hotel.

Dear Darkhan, Thank you for your fantastic review! We are delighted to hear that you enjoyed your stay with us and appreciated our excellent location by the forest and lake. It's wonderful that you loved the lake view from your room and found the triangular shape of the building advantageous. We're also thrilled that your children had a great time at the Rixy Kids playground and enjoyed the hotel spa and pool. Your compliments about our staff and the quality of our breakfast mean a lot to us. We always strive to provide top-notch service, and it’s rewarding to know we succeeded. Thank you for choosing to stay with us, and we hope to welcome you back soon! Sincerely, Jesper Francl General Manager

Very Nice Lakeside Resort Complex

TripAdvisor rating 5.0/5

jenedc2016 TripAdvisor review

We stayed three nights at the Rixos Borovoe. It is actually on Lake Shchuchinsk, which is next to Lake Borovoe and the Borovoe or Burabay National Park, in northern Kazakhstan. This is a major resort area north of Astana. Apparently, especially in warm weather, this area can get very crowed, and especially on weekends. However, we opted to visit during the middle of the week. Also, this resort is more expensive than most places in the area, so it which seems more quiet and away from the major crowds, which really seem to gather more around lake and town of Borovoe/Burabay, the main centre of activity. Overall, the Rixos resort is nice, stylish, modern, and clean. The rooms were very nice. We had rooms with a view of the lake. Bathrooms in the rooms were excellent, with nice showers and nice Turkish-style toilets (the kind with built-in bidet/water sprayer). The hotel public areas are very nice and attractive. There are nice restaurants and a nice bar/lounge. We ate twice at the Silk Way, a nice restaurant with a Silk Road them and a Russian and Central Asian focus in cuisine, and had excellent food and service. The bar is very nice and we had pretty good cocktails. There is also a nice upstairs terrace restaurant with outdoor seating facing the lake, another eatery right on the water, and a couple other places to eat. The rooms included breakfast buffet, which was overall very good. The dining area is nice, but this was where we saw the most crowds, as lots of people flood it for breakfast, so it could get very crowded. However, we eat early, so the crowds only gathered as we were finishing, and we also ate on the nice, quiet, outdoor patio facing the grounds and lake. The food was somewhat uneven, but most was great and there was a huge variety. There is also a nice indoor swimming pool, plus saunas, and more. The pool was the other area which often got crowded, especially with families who had children. For both breakfast and the pool, the hotel posts signs indicating how busy each generally gets at certain times, and this is helpful. The location was excellent. There are nice grounds and the hotel has its own swimming beaches on the lake, with bar, showers, etc., as well as an area to rent paddle boards and more. Unlike the pool, the beaches and lake facilities were generally very quiet and had very few people. The same is true of the restaurants and bar, other than the breakfast area.

Dear Guest, Thank you for your detailed and thoughtful review of your recent stay at Rixos Borovoe. We are delighted that you enjoyed your three-night stay and appreciated our stylish and modern facilities, especially your room with the lake view and our various dining options. Your kind comments about the Silk Way restaurant and the bar are truly appreciated, and we’re glad you had a chance to experience the flavors of Central Asia and Russia in such a scenic setting. We are pleased that you found the hotel’s location and amenities, like the indoor pool, saunas, and lake beaches, to your liking. It’s wonderful to hear that you enjoyed some quiet time on the beach and at our outdoor terraces, away from the crowds. Your feedback regarding breakfast and the pool area is helpful, and we are glad the posted signs assisted you in avoiding the busiest times. Thank you again for choosing Rixos Borovoe. We look forward to welcoming you back for another memorable stay in the future! Warm regards, Rixos Borovoe Team

This time was below my expectations

Customer review rating 3.5/5

Zhalgas D. Families - Confirmed reviews ALL

The stay was good enough. I was always preferring your hotels in Borovoe. The only issue I had is payment, unfortunately I was informed that I shall pay either by epay link or Kaspi link but the hotel can not use my card credentials I used in All.com which is strange. The hotel representatives promised that they will listen to my phone call when it was said to me but did not reach me after. Additionally, now hotel requires 50 thousand tenge deposit, but forget to notify in advance neither during phone call or WhatsApp chats.

Dear Zhalgas, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. Regarding the payment process, please note that the card details provided during the booking process on All Accor are used as a guarantee only. All Accor website does not charge payment from the guest. For the current period taking payment directly by All Accor is not possible in Kazakhstan, every year we check with All Accor team this possibility and follow up. Payment is possible via Epay or Kaspi link. We understand that this may have been an unexpected procedure, and we are sorry for any confusion caused. Additionally, the 50,000KZT deposit is a standard policy, and we regret that this information was not communicated to you in advance during your phone call or Whats App chats. We will certainly address this oversight with our team to ensure better communication in the future. Once again, thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with the experience you have come to expect from our hotel. Sincerely, Jesper Francl General Manager

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Other web-users rate our hotel

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  • 348 reviews 9.6/10 Amenities
  • 291 reviews 9.5/10 Wellness Area
  • 250 reviews 9/10 Cleanliness
  • 231 reviews 9.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.