Pullman Shanghai Central 5 stars

Customer review rating (ALL Rating) 4.4/5 444 reviews

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15 Dapu Road, Huangpu District, 200023 SHANGHAI, China

Description

Hotel extras

  • The Executive Lounge on the 24F will be temporarily closed for renovation from Aug 8 - Aug 24.

Our accommodation(s)

Hotel location

Pullman Shanghai Central

15 Dapu Road, Huangpu District
200023 SHANGHAI
China

GPS:31.205011, 121.470294

Telephone
Fax +86 21 5301 0000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Taste Garden

Taste Garden is a modern and vibrant dining space, its terrace bar is surrounded by a pond and a garden that creates the perfect environment to relax and unwind from the bustling Shanghai metropolis. Its buffet offers over 150 international cuisines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  444 reviews

TripAdvisor Rating  4.4/5  2,071 reviews

Certificate of excellence 2025

Ben the legend

TripAdvisor rating 5.0/5

Robert S TripAdvisor review

Excellent stay. Hotel facilities were good, although room bit hot and AC didnt seem to work very well. Great breakfast spread. Best thing of our stay was the welcoming Ben at the front door- always there to help with a smile and terrific English. Thanks so much!

Dear Valued Guest, Thank you for your wonderful feedback and for calling Ben a legend — we couldn't agree more! We are delighted to hear that you had an excellent stay and enjoyed our breakfast spread. We sincerely apologize for the issue with the air conditioning in your room. Please know that we have noted your feedback and will have our engineering team inspect and address it promptly. Your kind words about Ben’s welcoming presence, helpful attitude, and excellent English have been shared with him. He is truly grateful for your recognition and sends his warmest thanks. We look forward to welcoming you back for another pleasant and comfortable stay soon!

Fantastic Hotel with excellent service.

TripAdvisor rating 5.0/5

Alessio B TripAdvisor review

A very heartfelt thank you to the porter Ben, “陈蒙恩” who always greeted and farewelled us with great courtesy, was extremely attentive and made every effort to take care of our luggage. I will definitely come back again next year.

Dear Valued Guest, Thank you for your heartfelt feedback and for taking the time to share your wonderful experience with us. We are truly honored to know that you consider our hotel fantastic and that you received excellent service during your stay. A special thank you for your kind words about our porter, Ben (陈蒙恩). His courteous greetings, attentiveness, and dedication to taking care of your luggage are a true reflection of the warm hospitality we strive to provide every guest. We will be sure to share your appreciation with him — he will be delighted to know he made such a positive impression. We are already looking forward to welcoming you back next year and providing you with another memorable stay.

Excellent service and very helpful team

TripAdvisor rating 5.0/5

Dawneccc TripAdvisor review

I had a great stay at Pullman Shanghai. The team was extremely helpful — special thanks to Ivan, Charles, and Michael for their patience in handling my questions and assisting with my Taobao orders. They went out of their way to call and coordinate with multiple delivery drivers, which I truly appreciated. Thank you for the wonderful service!

Dear Valued Guest, Thank you so much for your heartfelt feedback and for highlighting your wonderful experience at Pullman Shanghai! We are truly delighted to hear that you enjoyed your stay and that our team—especially Ivan, Charles, and Michael—provided such exceptional and thoughtful assistance. Their dedication to coordinating your Taobao deliveries and patiently answering your questions is a true reflection of the service we strive to deliver every day. Your kind words have been shared with them and the entire team, and they are sincerely grateful for your recognition. We look forward to welcoming you back for another memorable and seamless stay in the future!

Ben was really friendly with us

TripAdvisor rating 5.0/5

Alex M TripAdvisor review

Yes, the location was very convenient and with beautiful rooms. Everything was up to the expectations, we enjoyed very much our stay here.

Dear Valued Guest, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay, including our convenient location, beautiful rooms, and the warm hospitality provided by Ben. Your kind words have been shared with Ben and the entire team, and we truly appreciate your positive recognition. We look forward to welcoming you back soon for another enjoyable experience!

Excellent staff

TripAdvisor rating 5.0/5

146janithg TripAdvisor review

The guy at the door is exceptional and amazing. The company is lucky to have people like them. Please find him and appreciate him. He is working at the morning shift on 15th Dec’25.

Dear Valued Guest, Thank you for taking the time to share such thoughtful feedback. We are truly delighted to hear that our door staff member provided you with exceptional and amazing service on the morning of December 15, 2025. We deeply appreciate your recognition and the kind sentiment regarding how fortunate we are to have such dedicated individuals on our team. Rest assured, we have shared your warm praise with him and will ensure he is properly recognized and appreciated for his outstanding dedication and hospitality. It was our pleasure to host you, and we sincerely hope to welcome you back again soon for another memorable experience.

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Other web-users rate our hotel

  • 2,183 reviews 9.6/10 Location
  • 2,851 reviews 8.7/10 Room
  • 4,802 reviews 9.3/10 Service
  • 21 reviews 7/10 WiFi
  • 1,022 reviews 8.9/10 Cleanliness
  • 641 reviews 8.5/10 Breakfast
  • 548 reviews 7.2/10 Value

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