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Pullman Shanghai Skyway Hotel 5 stars

Customer review rating 4.7/5 4,285 reviews
Pullman Shanghai Skyway
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+ 22 Services
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Room 1

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Hotel extras

  • Enjoy the convenience of thiscentral Shanghai landmark

  • Gaze over Shanghai from your hotel room.

  • Meetings happen in 17 flexible, fully equipped event spaces

  • Advantage 4

  • Gym will be temporarily relocated to level B1 until 21 August, 2019

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Shanghai Skyway

15 Dapu Road
Huangpu District
200023
shanghai
china

Tel: +862133189988

Fax: (+86)21/53010000

Contact email

Check-in from 14h00

Check out up to 12h00

  • PULLMAN SHANGHAI SKYWAY :   96/43 Da Pu Road

  • PULLMAN SHANGHAI :   9 Da Pu Road

  • PULLMAN SHANGHAI SKYWAY :   4 Lu Ban Road

  • By plane

    HONGQIAO At 20km / 12.43 miles

  • By plane

    HONGQIAO AIRPORT At 13km / 8.08 miles

  • By plane

    HONGQIAO AIRPORT At 20km / 12.43 miles

  • By plane

    PUDONG INTL AIRPORT At 41km / 25.48 miles

  • By plane

    PUDONG INTL AIRPORT At 41km / 25.48 miles

  • By plane

    PVG INT'L AIRPORT At 45km / 27.96 miles

  • By car

    INNER RING ROAD At 0.5km / 0.31 miles

  • By train

    HONGQIAO At 20km / 12.43 miles

  • By train

    SHANGHAI RAILWAY At 6km / 3.73 miles

GPS :31.205011, 121.470294

Our accommodations

Every room and suite provides state-of-the-art technology what you need to stay connected with families and colleagues. The spacious room is well appointed combining comfortable stay, and offers stunning city views.

Superior room with 1 king size bed

  • Max. number of persons: 3
  • Area: From 48m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior room with 2 single beds

  • Max. number of persons: 3
  • Area: From 48m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 48m²
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Room with 2 Single beds

  • Max. number of persons: 3
  • Area: From 48m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Executive Room with 1 king bed and club lounge access

  • Max. number of persons: 3
  • Area: From 48m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Executive Room with 2 single beds and club lounge access

  • Max. number of persons: 3
  • Area: From 48m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Skyway Studio with 1 king bed and club lounge access

  • Max. number of persons: 3
  • Area: From 72m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Skyway Deluxe Suite with 1 king bed and club lounge access

  • Max. number of persons: 3
  • Area: From 113m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

LAKESIDE CAFE

Type of cuisine: Cafe

Lakeside Café on the ground lobby provides fresh breakfast takeaway, all-day international light meals, French afternoon tea in a relaxing garden setting, Pullman Tapastry menu is also available from noon till 10 PM daily

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HUA FU CHINESE RESTAURANT

Type of cuisine: Regional

Award winning Fu Chinese Restaurant located on the second floor, a contemporary restaurant serving Shanghainese and Cantonese cuisine, with Ipad menu and six private dining rooms. It has got the Best Favorite Restaurant Accolade in 2012.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 19:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GINGEMBRE 15

Type of cuisine: International

Gingembre 15 is a modern and vibrant dining space, its terrace bar is surrounded by a pond and a garden that creates the perfect environment to relax and unwind from the bustling Shanghai metropolis. Its buffet offers over 150 international cuisines.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

05:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EXECUTIVE LOUNGE

Photo non contractuelle / Strictly non binding

Take time to unwind at executive lounge on 52nd top floor with spectacular city views, catch up on your work using free wireless Internet access and enjoy complimentary drinks and snacks in these comfortable havens. Happy hour is available daily.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GINGEMBRE 15 BAR

Photo non contractuelle / Strictly non binding

Gingembre 15 bar features the unique Pullman Vinoteca wine concept, a selection of young and old wines from small selected vintages of the world's best vineyards. Taste the Tapastry menu to overcome the jetlag after a long trip.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 550 m²

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Pullman Shanghai Skyway

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,285 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,663 reviews

Great hotel made wonderful by excellent staff.

TripAdvisor rating 4.5/5

felixlktang 06/02/2020 TripAdvisor review

Had stayed in Pullman Skyway previously and thus was familiar with the hotel. What made the stay very memorable was the impeccable service provided by Krystal, who was an intern at the hotel back in December. She was very attentive to our needs whilst on duty, and as a family with 2 young kids, she always went the extra mile to make sure we were comfortable, and to even proactively helping us in many little things. (Such as fetching a glass of warm water for my older boy when she noticed he might be feeling cold) It is such acts of hospitality that I've come to trust Accor group of hotels and I'm very pleased to see Accor's standards living up in the next generation of young hospitality interns. Will definitely be happy to stay at the Pullman Skyway once again!

Dear Mr./Ms. Felixlktang, My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you've had a memorable experience in our hotel special mention the attentive and impeccable service provided by Krystal. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: gem@pullmanshanghaiskyway.com. Best regards, Joselle Basa Guest Experience Manager

Housekeeping dept & English standard needs serious improvement

Customer review rating 4.7/5

Anonymous Friends - 27/01/2020 Confirmed reviews ALL

Hotel amenities and location were great but were not enough to make up for the terrible experiences caused by the housekeeping dept and the bad English standard of the hotel staff. The nightmare with the housekeeping dept started at the point of check-in: rooms were not ready at the standard check-in time of 14:00 and we had to wait for another 30min in a very crowded lobby with insufficient sitting area. Another hotel guest next to us had been waiting for his room for an hour plus, as the room previously given to him had a terrible cigarette smoke stench when it was supposed to be a non-smoking room. During our stay, the housekeeping dept started to show signs of their bad habit - throwing away guests' stuff whenever they felt like it even if the stuff was very far away from the nearest trash bin, starting with brand new straws (in their packaging) left on the pantry table top for the drinks that we bought and placed in the room fridge. The final straw came on New Year's Day when housekeeping threw our limited edition cans away - these were rinsed and placed behind 3 brand new bottled drinks on a round side table that was at least 5m away from the nearest thrash bin - so as to prevent housekeeping from thinking that they were to be thrown away. Without standing right in front of the side table, it would have been virtually impossible to know that there were limited edition cans behind the 3 brand new bottled drinks. We came back on the night of New Year's Day and discovered that the limited edition cans had gone missing... After multiple phone calls to the hotel's service center, we were finally compensated with the limited edition cans BUT the front desk expected us to go down to level 1 to collect the compensation... One wonders if they had forgotten who created the nightmare in the first place - their own staff or the hotel guest? Furthermore, the hotel staff mending the service hotline and the front desk could only speak very, very limited English and could not handle any deviation from the standard English phrases they have learnt, much less handle a complaint lodged over the phone in English. We ended up having to lodge the complaint in Mandarin and dealing with the entire encounter right up to the compensation in Mandarin. One wonders what would have happened if housekeeping did the exact same thing to a non-Mandarin-speaking guest? Let the non-Mandarin-speaking guest suffer his loss in silence since the hotel staff cannot understand the guest's complaint made in English despite being a global hotel chain? Our advice to all future guests (especially non-Mandarin-speaking guests): lock everything up in your luggage if you do not wish to come back one day and discover that things have gone missing or deal with the hotel staff who speak very, very limited English.

Dear Ms. T., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I sincerely apologize if we were not able to reach your expectation during your stay. Please rest assured that i will address this matter directly and share your feedback with the Management team for immediate action. In addition, we will also strengthen our training. Your feedback is important to us for continuous improvement. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

was disappointed with the overall experience

Customer review rating 4.7/5

Anonymous Business - 22/01/2020 Confirmed reviews ALL

I have stayed at Pullman skyway for past years, but this time, overall experience was very disappointed, very old towels, shower is slow, hot and cold water not consistent, I have reported but not more improvement... I am thinking to switch hotels now

Dear Ms. F., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the Management team, I sincerely apologize if we were not able to reach your expectation regarding the facilities. I have already informed our Engineering team to do a thorough check of the water pressure in the room you stayed last time. Please be noted that we are doing step by step actions to renovate our facilities in order to give each guest a better stay experience. We are hoping that you will give us another chance to make it up to you. We are looking forward to welcome you back. In the future if i can be of any assistance in your future bookings in our hotel, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Satisfied

Customer review rating 4.7/5

Stephanie K. Families - 22/01/2020 Confirmed reviews ALL

Good service and friendly staff

Dear Ms. K., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you have enjoyed your services provided by the team. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

good location and very attentive service staff

Customer review rating 4.7/5

Vincent T. Business - 22/01/2020 Confirmed reviews ALL

impressed with the service rendered from conceirge, front office reception and cafe service staff especially a Filippino cafe waitress by the name of Issa. Always greet you with a very warm smile and ensure that you are served with a cup of hot coffee during my breakfast buffets during my stay. Cafe had also added extra vegetarian foods for those who are vegans during breakfast, lunch and dinner. Well done.

Dear Mr. T., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you have enjoyed your our convenient location and the attentive service that the team have provided special mention our Concierge, Reception and our Gingembre 15 Restaurant Supervisor, Izza. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Very nice hotelstay-staff with great hospitalty

Customer review rating 4.7/5

Leander L. Business - 21/01/2020 Confirmed reviews ALL

Great Hotel in great location. Very well maintained. Super friendly staff especially in the executive lounge - what a great and helful team!

Dear Mr. L., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you enjoyed our convenient location and the services provided by the team special mentioned our Executive lounge team. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

It was really good!

Customer review rating 4.7/5

June Couples - 17/01/2020 Confirmed reviews ALL

The experience was really great. Just a comment to help improve on the concierge service. I was waiting for the team to help store my luggage, but all of them were busy except one staff. However, the staff ignored our presence and continue to look at his handphone. We just waited patiently, and overheard him telling his colleague to attend to us when he is free. Perhaps the staff could have just acknowledged our presence and kindly let us know that they were all busy and to give them some time instead of just looking at his handphone the entire time.

Dear Ms. O., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the Management team, I sincerely apologize for the misunderstanding with the service. I do understand your side. I have investigated, during that time the staff was assisting another guest to get a taxi by using his phone. It is clear that we have missed to acknowledged and explain . Please rest assured that we will strengthen our service training in order to prevent similar situation like this. I hope that you will give us another chance. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Normal Stay

Customer review rating 4.7/5

Peiling Friends - 16/01/2020 Confirmed reviews ALL

Amenities were provided on demand which was good but otherwise average pullman experience.

Dear Ms. C., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Homely

Customer review rating 4.7/5

T. Families - 14/01/2020 Confirmed reviews ALL

Great counter service. Early check-in at 10am was made possible with the help of the young guy counter staff when we arrived at 9am on 21 Dec 2019. The weather was cold and rainy.

Dear Ms. T., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you have enjoyed our front desk service. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Satisfied at the executive lounge

Customer review rating 4.7/5

T. C. S. Couples - 14/01/2020 Confirmed reviews ALL

Satisfied with the food & drinks serve in the upper floor Executive Lounge .

Dear Mr. T., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you have enjoyed the food and drinks being offered at the Executive lounge. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Experience in Pullman Shanghai

TripAdvisor rating 4.5/5

Denny1306 Family - 14/01/2020 TripAdvisor review

The room is clean, service very fast, near from the MRT and Mall, and there is a unique market nearby, very highly recommended, using Accor member has a lot of benefits, I will come back to this hotel, thank you very much...

Dear Denny1306, My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you have enjoyed the room, our convenient location and the services provided by the team. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: gem@pullmanshanghaiskyway.com. Best regards, Joselle Basa Guest Experience Manager

Good hotel, comfortable and clean enough

Customer review rating 4.7/5

Roger Couples - 13/01/2020 Confirmed reviews ALL

Very professional staff, great lounge. Food was more western, but nicely presented and tasted good. Good selection of alcohol for the cocktail party. Overall happy to come again.

Dear Mr. C., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you have enjoyed our Executive lounge located at the 52nd floor special mention the professional services provided by the team and the food selection. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Pullman Shanghai Skyway Dec 2019

Customer review rating 4.7/5

Kunjaya W. Business - 10/01/2020 Confirmed reviews ALL

The room was clean and bathroom amenities were adequate. The lobby was nice and clean. The check-in and check-out procedures were fast. The location was near metro station line 9 which made it convenient.

Dear Mr. W., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you have enjoyed the efficiency of check in and check out process, the hotel cleanliness and our convenient location. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Great hotel, good location

Customer review rating 4.7/5

Marlene M. Solo - 08/01/2020 Confirmed reviews ALL

My stay was excelleny. Staff were attentive, service was great!

Dear Ms. M. My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you have enjoyed our convenient location and the services provided by our team. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Great hotel shame about the basement breakfast staff

Customer review rating 4.7/5

Jk Business - 06/01/2020 Confirmed reviews ALL

The hotel itself was great including the executive lounge but we had a problem with rude staff in the basement breakfast area. See my tripadvisor review below. The hotel is modern with business class facilities and the only issue is the breakfast staff in the basement this leaves a lot to be desired. On the first morning we went to breakfast in the basement level which was slightly chaotic for business class hotel as we were left standing at the breakfast entrance area. We were asked room number and left walk around to find a table... My wife who is Japanese/Brazilian and I went to get a coffee from the coffee machine and as we were using the machine a female waitress, Sunny approached with an empty cup to get another customer a coffee, she stood behind me huffing and puffing trying to emphasise she was in a rush so I gave the first coffee to my wife and stepped back from the machine so she could use it to get her customers coffee. At this point another male waiter approached and Sunny ignored the fact I had stopped using the machine and started chatting in Chinese and laughing and joking with her colleague. They started showing mobiles to each other while talking so I continued to get another coffee. Sunny then noticed I started using the machine again and pushed her arm around in front of me started to push buttons on the machine trying to hurry up whatever the coffee machine was doing. I asked what was she trying to do as it was not helping and I had already used the machine once so knew what I was doing. At this point she said something in Chinese I think to my wife or her colleague. I am English not oriental looking in anyway and cannot speak Chinese. At this point Sunny had moved in front of me, stood in front of the coffee machine so I could not collect the coffee or see the machine and turned and asked my wife rudely in English 'are you Chinese'? My wife replied no at this point Sunny's expression changed to one of distain or what we call in UK gave my wife a 'dirty look' from head to toe, Sunny then turned her back on both of us moved my cup from under the coffee machine and started using the machine ignoring us. At this point I asked Sunny what she had said in Chinese and why she had asked my wife was she Chinese and was she speaking to us or her colleague? I also asked was there a problem with us using the machine. I think at this point she realised she was being very rude and we looked a bit upset, she started giggling. I said to my wife lets leave so we left the breakfast area went back to our room

Dear Mr. K., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the Management team, I sincerely apologize regarding the service that you received during your stay. Please rest assured that I will address this matter directly and we will strengthen our service training. It is clear that we have failed you and i hope that you will give us another chance to make it up to you. Once again, we do apologized for the inconvenience. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Excellent Location and Service from Hotel

TripAdvisor rating 4.5/5

Flyer56031 Family - 24/12/2019 TripAdvisor review

Location very good near METRO and underground shopping and eateries. Walking distance like 5 mins. Service at the door is good. Cold weather he will call in the Taxi to come in and pick up without extra charges. Only thing is the Room is very humid. No window and the room air is not circulating therefore making it very humid. Immediate response was a Portable Air Blower was brought into my room. It helps a bit. Thank You Pullman.

Warm

Customer review rating 4.7/5

Aaron Business - 11/12/2019 Confirmed reviews ALL

Great facility and overall warm attitudes.

Dear Mr. F., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you have enjoyed your stay with us. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Above average

Customer review rating 4.7/5

Jeremy Business - 08/12/2019 Confirmed reviews ALL

Much better than Grand Mercure Pudong. Staff very friendly, great gym, great wifi room was clean and quiet etc

Dear Mr. P., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you have enjoyed our facilities, the room and cleanliness and the services provided by the team. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Good hotel with reasonable price

TripAdvisor rating 4.5/5

SMYiu Business - 08/12/2019 TripAdvisor review

In Shanghai, it is not easy to get an excellent hotel room under RMB$1,000. I highly recommend Pullman and also there are lots of restaurant and a tourist spot nearby the hotel within walking distance. The service of the hotel is excellent too.

Dear Mr./Ms. SMYiu, My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you have enjoyed our convenient location and the services provided by the team. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: gem@pullmanshanghaiskyway.com . Best regards, Joselle Basa Guest Experience Manager

MS

Customer review rating 4.7/5

Kuek Families - 07/12/2019 Confirmed reviews ALL

AIR CON NOT WORKING TOILET FLOOD DUE TO TOILET BOWL STUCK

Dear Ms. L., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I sincerely apologize regarding the technical problem in the room. We have called our Engineering to fix the toilet and check the conditioner during your stay. We are hoping that you will give us another chance to make it up to you. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager
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