Pullman Shanghai Skyway Hotel 5 stars

The water in the shower room needs to be done immediately. Sometime there is no water halfway during your shower and you will need to meddle with the other water tap before it gets back. Imagine during winter time, the hot water shower suddenly stopped water flow.

Great hotel, great location, great staff overall, superb staff executive lounge.

The over service and room condition was worse than before, but the room rate I paid for was much higher than my previous stay.

The room is spacious and the beds r comfortable. However we got stuck during check out, there were only three staff in the front counter. I was in the queue to wait for my turn since 1.15pm un till 1.30pm my tax had arrived. I got to pass my two room keys to the busy staff without getting the confirmation for the cancellation of my cny4000 room deposit (for my Visa card). The counter staff are not friendly, one staff was busy with the guest for checking in to four rooms reservation, the other staff busy with another foreign guest, the lady staff just simply served the guests who has jumped the queue. I had reminded the staff that my taxi was coming at 1.30pm but they just said they were busy without offering help. I hope my room deposit using my Visa card had been cancelled after I left the hotel and the service can be improved. Thank you

Excellent hotel, wonderful location, great for both business and pleasure

The room was comfortable. The staffs were friendly and helpful. The AC in the room was not working on the third day. The engineer came and tried to fix it, but did not work, and we requested to move to a different room on the next day. The only thing bothered us was the strong, awkward scent in the lobby and the elevators. We were sensitive to perfume, and the smell did bother us.

excellent - the lounge staff has been super

Lives up to its name by offering a consistent service with a well trained staff Improvement from my last visit in June in regards to the communication in English I had less difficulties in getting responses to my requests

It would be even better if your bellboy could get us a cab for the airport on our last day quicker. The toilet was blocked when we first checked into the room but it was resolved.

We were extremely pleased with the hotel facilities, the room was spacious and grand, the breakfast had many choices and the staff were very helpful, the hotel check in and check in was easy, friendly and professional. We enjoyed every part of our stay at the Pullman Shanghai Skyway. Only one negative comment, and that is that our room 2315 smelled of cigarette smoke, even with the air conditioner. The smell was right through the room, on the bedding and the curtains. However, everything else was excellent. Many thanks.

I had slightly the feeling that I’m not in the right place, I missed the home feeling, but I was impressed by the room. I didn’t like the bath tube it was old and defect.

As usual it was a perfect stay at Pullman Skyway. The entire staff of Executive Lounge are exceptionally well trained to take care of all the needs of the guest, my congratulations to the management. This is the main reason why I always choose Pullman Skyway.

Better computer comunication system for clients information within your list of restaurants under your hotel managment on any previlages or benefits, to prevent misunderstanding. Its your offer,not customer demands.

When you stay at the Pullman Shanghai Skyway you will expect a great hotel service. My girlfriend and I had a wonderful stay. The hotel staff is an enrichment for this hotel, they were extremly friendly and willing to satisfy every wish from you. Especially the staff at the buffet breakfast did a great job such as the staff at the bar next to the lobby. Also a big thanks to the staff who works at the gym for showing me around and the pool area. The room we had was very clean and neat. A big thanks to the housekeeping staff for the extra towels and the extra shampoo and conditioner for my girlfriend as requested. The isolation is very good, we didn't hear any noise in the room. I will definitely stay again at the Pullman Shanghai Skyway when I am back in Shanghai.

convenient, smooth, comfortable