Pullman Shanghai Skyway Hotel 5 stars

impressed with the service rendered from conceirge, front office reception and cafe service staff especially a Filippino cafe waitress by the name of Issa. Always greet you with a very warm smile and ensure that you are served with a cup of hot coffee during my breakfast buffets during my stay. Cafe had also added extra vegetarian foods for those who are vegans during breakfast, lunch and dinner. Well done.

Great Hotel in great location. Very well maintained. Super friendly staff especially in the executive lounge - what a great and helful team!

The experience was really great. Just a comment to help improve on the concierge service. I was waiting for the team to help store my luggage, but all of them were busy except one staff. However, the staff ignored our presence and continue to look at his handphone. We just waited patiently, and overheard him telling his colleague to attend to us when he is free. Perhaps the staff could have just acknowledged our presence and kindly let us know that they were all busy and to give them some time instead of just looking at his handphone the entire time.

Amenities were provided on demand which was good but otherwise average pullman experience.

Great counter service. Early check-in at 10am was made possible with the help of the young guy counter staff when we arrived at 9am on 21 Dec 2019. The weather was cold and rainy.

Satisfied with the food & drinks serve in the upper floor Executive Lounge .

The room is clean, service very fast, near from the MRT and Mall, and there is a unique market nearby, very highly recommended, using Accor member has a lot of benefits, I will come back to this hotel, thank you very much...

Very professional staff, great lounge. Food was more western, but nicely presented and tasted good. Good selection of alcohol for the cocktail party. Overall happy to come again.

The room was clean and bathroom amenities were adequate. The lobby was nice and clean. The check-in and check-out procedures were fast. The location was near metro station line 9 which made it convenient.

My stay was excelleny. Staff were attentive, service was great!

The hotel itself was great including the executive lounge but we had a problem with rude staff in the basement breakfast area. See my tripadvisor review below. The hotel is modern with business class facilities and the only issue is the breakfast staff in the basement this leaves a lot to be desired. On the first morning we went to breakfast in the basement level which was slightly chaotic for business class hotel as we were left standing at the breakfast entrance area. We were asked room number and left walk around to find a table... My wife who is Japanese/Brazilian and I went to get a coffee from the coffee machine and as we were using the machine a female waitress, Sunny approached with an empty cup to get another customer a coffee, she stood behind me huffing and puffing trying to emphasise she was in a rush so I gave the first coffee to my wife and stepped back from the machine so she could use it to get her customers coffee. At this point another male waiter approached and Sunny ignored the fact I had stopped using the machine and started chatting in Chinese and laughing and joking with her colleague. They started showing mobiles to each other while talking so I continued to get another coffee. Sunny then noticed I started using the machine again and pushed her arm around in front of me started to push buttons on the machine trying to hurry up whatever the coffee machine was doing. I asked what was she trying to do as it was not helping and I had already used the machine once so knew what I was doing. At this point she said something in Chinese I think to my wife or her colleague. I am English not oriental looking in anyway and cannot speak Chinese. At this point Sunny had moved in front of me, stood in front of the coffee machine so I could not collect the coffee or see the machine and turned and asked my wife rudely in English 'are you Chinese'? My wife replied no at this point Sunny's expression changed to one of distain or what we call in UK gave my wife a 'dirty look' from head to toe, Sunny then turned her back on both of us moved my cup from under the coffee machine and started using the machine ignoring us. At this point I asked Sunny what she had said in Chinese and why she had asked my wife was she Chinese and was she speaking to us or her colleague? I also asked was there a problem with us using the machine. I think at this point she realised she was being very rude and we looked a bit upset, she started giggling. I said to my wife lets leave so we left the breakfast area went back to our room

Location very good near METRO and underground shopping and eateries. Walking distance like 5 mins. Service at the door is good. Cold weather he will call in the Taxi to come in and pick up without extra charges. Only thing is the Room is very humid. No window and the room air is not circulating therefore making it very humid. Immediate response was a Portable Air Blower was brought into my room. It helps a bit. Thank You Pullman.

Great facility and overall warm attitudes.

Much better than Grand Mercure Pudong. Staff very friendly, great gym, great wifi room was clean and quiet etc

In Shanghai, it is not easy to get an excellent hotel room under RMB$1,000. I highly recommend Pullman and also there are lots of restaurant and a tourist spot nearby the hotel within walking distance. The service of the hotel is excellent too.