Rixos Bab Al Bahr 5 étoiles

Dear Mr. Medy D., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are delighted to learn that you enjoyed our food offerings and found the buffet to be varied, fresh, and of high quality. Your wonderful comments regarding our culinary team are truly appreciated, and we are pleased to know that your dining experience was a highlight of your stay. We are also grateful for your kind remarks about the friendliness and hospitality of our team members. Providing warm and attentive service is one of our highest priorities, and it is rewarding to know that our colleagues contributed positively to your experience. At the same time, we sincerely appreciate you bringing your concerns to our attention. We are regretted to learn about your wife's fall in the shower and hope that she was not injured. Guest safety is of utmost importance to us, and your comments regarding the bathroom floor, shower water pressure, and the condition of the area around the children's pool have been shared with the relevant departments for immediate review and inspection. Please be assured that our Engineering and Housekeeping teams continuously monitor and maintain resort facilities to ensure the comfort and safety of our guests. Feedback such as yours is invaluable in helping us identify areas where further improvements may be required. Thank you once again for your balanced and constructive feedback. We truly value your observations and hope to have the pleasure of welcoming you and your family back to Rixos Bab Al Bahr for another enjoyable stay in the future. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Karimata D., Thank you for your kind words regarding your recent stay at Rixos Bab Al Bahr. We are delighted to hear that you enjoyed our family-friendly atmosphere and the attentiveness of our staff. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful experience. Sincerely, Polina Arzamastseva Guest Relations Manager

Dear Ms Pakiza B., Thank you for taking the time to share your feedback. We regret to learn that your stay did not provide the relaxing experience you had anticipated. Your comments regarding noise in the hallways during the late-night hours and your observations about the pool have been noted and shared with the relevant departments for review. All our outlets and pools are being regularly audited by internal and external audits and always achieve very satisfactory results in accordance with the municipality regulations. Our team strives to maintain a comfortable environment for all guests, and whenever concerns are brought to our attention during the stay, we make every effort to address them promptly. Your feedback is valuable and helps us continue improving our operations and guest experience. We appreciate you bringing these matters to our attention and thank you for sharing your observations. Warm Regards, Polina Arzamastseva Guest Relations Manager

Dear Ms. S., Thank you very much for sharing your wonderful feedback following your recent stay at Rixos Bab Al Bahr. We are delighted to know that you experienced the best service during your visit. Your kind recognition of Julie and Genesis is truly appreciated, and we will be pleased to share your compliments with them — it will certainly mean a lot to them. We also appreciate your suggestion regarding night pool swimming. We fully understand how this could enhance the guest experience, and your feedback has been shared with the relevant team for consideration. We look forward to welcoming you back for another enjoyable and memorable stay. Warm regards, Polina Arzamastseva Guest Relations Manager

Dear Ms. Melissa B., Thank you for your kind words regarding your recent stay at Rixos Bab Al Bahr. We are delighted to hear that you enjoyed a pleasant weekend and found our hotel well-equipped with all the necessary amenities for a comfortable experience. It is our priority to cater to guests of all ages with a variety of activities, and we are pleased that this contributed to your overall enjoyment. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor