ريكسوس جزيرة النخلة 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.8/5 3,367 أراء

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ريكسوس جزيرة النخلة - Image 2
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الوصف

خدمات الفندق الإضافية

  • مركز السبا والعافية

  • مركز لياقة بدنية كامل التجهيز

  • أحواض سباحة خارجية

  • شاطئ خاص

  • الرياضات الشاطئية والمائية

الإقامات المتوفرة لدينا

موقع الفندق

ريكسوس جزيرة النخلة

الهلال الشرقي قطعة 40, نخلة الجميرا, 18652 دبي، الإمارات العربية
8808 دبي
الإمارات العربية المتحدة

نظام تحديد المواقع العالمي (GPS):25.12174, 55.15351

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • خدمة الغرف

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تقييمات نزلائنا

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رأي ALL  4.8/5  3,367 أراء

تقييم TripAdvisor  5.0/5  9,839 أراء

2024 شهادة تميّز

Family (x4 adults) review July 2024

ملاحظة Tripadvisor 4.0/5

Passport263186 تقييم TripAdvisor المعتمد

My family and I (4 adults) stayed at the Rixos Palm from 3-11 July. On arrival, we checked in, lady on reception desk requested that we pay a refundable sum of 1000AED to cover spa treatments and room service. I challenged that and confirmed that I would not use any of those services and refused to pay it. There was a compulsory tourism tax which was 52.5AED each. We booked a family suite, this consisted of 2 bedrooms, 2 bathrooms, reception/dining room, balcony overlooking the palm. This was in Block 3, 6th floor (7 floors max). The room was clean with good facilities, mini bar in each room (non-alcoholic drinks only with some choc bars and crisps). Plug sockets were 3 pins as per UK, twin sinks in main bathroom, bath and shower, hair dryer, 3 TV’s, iron, iron board, safe, robes. Room: Good: Cleaned each day, the gentleman who did ours was brilliant, he couldn’t do enough for us. Apologies I cannot remember his name, he was a short gentleman. Bad: Large window nets could do with a wash. Mattress and pillows, not the most comfortable. Main Restaurant: Good: Service by all very good. Grilled meat section, very nice kebabs, however one evening the chap on the counter was getting confused with orders he had taken, with food get cold (my son’s food was reheated which just dried the kebabs further), others also experienced this issue. Bad: Noisy, there is a kids play area within the restaurant, I understand why it was located there, however very off putting whilst having a meal. Not a fault of the hotel, however the amount of food wastage is astronomical. People filling their plates, eating a little and leaving the rest. Perhaps a courtesy notice around in different languages to highlight users to take what they can eat. Lamb curry nice, but lacking actual lamb meat pieces (more bones were evident). Perhaps a greater selection required. Italian Restaurant: Visited once, very nice, could have more pizza selection. Steakhouse Restaurant: Visited once, closed Wednesday’s. Menus can only be viewed on mobile by scanning QR code. I’d rather see a menu card. Note: Some food items have an additional cost, we got caught out with this on one of our starters. I think the waiter should mention this prior to taking our order, in fairness it was stated on the menu, but not so obvious when reading from a mobile. Patisserie: Staff very good, the lady on the counter very meticulous in her job, which she did very well and a credit to Rixos. Waterpark: Tickets were included, the hotel provided us with towels and a courtesy bus there. There’s a lot of walking up the towers. Take your own empty drinks bottles as there are fill up water stations around. We paid 20AED each for a can of Fanta. Shuttle buses: There are shuttle buses to the Emirates Mall takes ~35mins, 11:30, 14:00, 15:30 and 20:00. I feel that there could be more buses including a later one, so one can experience Dubai in the evening and catch a 22:00 back. Taxi/Metro costs: Metro very clean with trains ~4mins, 2 lines: red main line and green line. Woman and children only carriage was available & premium carriage at extra cost. Day pass for family of 4 adults 88AED. Closest metro station to palm was Internet City, a taxi from IC to Rixos was 50AED. Taxi from airport, standard car ‘DTC Taxi’ 140AED, return ‘National Taxi’ 114.5AED. Taxi from Rixos to marina, outbound 43AED, return 50AED. Closest metro to the beautiful Sikh temple was Energy station, worth a visit. Best get a taxi from there, otherwise a 25mins walk. Trips: We booked 2 trips via Get your guide in the UK: ½ day Desert Safari, camel ride – Ocean Air Travels. Wajahat Hassan was our driver, excellent and very friendly. 1 hour marina yacht tour – Xclusive. A beautiful experience. Overall: I have tried to cover all good and bad. I would return back to Dubai in a few years time and consider a hotel closer to the centre with a metro station nearby. Finally, we would like to thank Hazem and Zaynah, who helped us with any issues/booking etc. Eliot on the front door, always with a beaming smile, a fountain of knowledge and a true sincere gentleman. Our room cleaner, I’m sorry sir I never got to know your name but you were always very kind to us (a short gentlemen). Staff at the restaurant. Staff looking after the patisserie area, always very helpful. I hope the management take time to personally recognise their hard work as without them your hotel would not be what it is. Any questions, please let me know and I hope this helps other travellers. Regards, Bhav Chagger Coventry, UK

Absolutely Amazing

ملاحظة Tripadvisor 5.0/5

286michaelq Couples - تقييم TripAdvisor المعتمد

We first visited in 2018 and it was spectacular and it’ll always be our first choice of hotel when visiting Dubai. The hotel itself has been subject to a few changes since our last visit, most notably Bar1 which is next to the main hotel lobby and a relief from the Dubai July heat. The bar is a wonderful addition and we would like to thank all the bar staff for their impeccable service throughout our stay, paying a special thanks to Duminda who can pour the best Guinness in Dubai! Evening entertainment can also be found in Bar1 and this is ran by Ayaz, whom in himself is extremely knowledgeable and a real credit for Rixos. The bands and the dj’s he puts on are incredible and he even put the Silverstone Grand Prix on for us. As we were at the hotel for our belated honeymoon, they gave us a room upgrade which was incredible to say the least. The bathroom, the bed, the balcony and the views were amazing and will be sorely missed until next time. We will be back, and I encourage anyone who is thinking of booking this hotel to just go ahead and book. You will not be disappointed and we will be back next year :)

Dear Valued Guest, Thank you so much for your fantastic review! We’re thrilled to hear that your return visit to Rixos The Palm was as spectacular as your first stay in 2018. We’re glad you enjoyed Bar1 and the service! It’s also wonderful to know that Ayaz’s evening entertainment and the Silverstone Grand Prix added to your experience. Congratulations on your belated honeymoon! We’re delighted you loved the room upgrade, the views, and everything that made your stay special. We can’t wait to welcome you back next year! Thank you again for your kind words and recommendation. If there’s anything we can assist with for your next visit, just let us know! Regards, Hotel Management

Good, But Not WOW

ملاحظة Tripadvisor 3.0/5

AnthonyB924 تقييم TripAdvisor المعتمد

We stayed for 7 nights at Rixos The Palm Hotel & Suites, having previously visited two of the sister hotels in Egypt, both of which are amazing. Rixos The Palm felt a bit average in comparison, to be honest. We arrived early in the morning, well before check-in, but we were able to leave our luggage and use the spa to freshen up and change after our flight from the UK. Our all-inclusive experience started from this moment—we didn't need to wait for the official check-in, which was a nice touch. We spent the morning and early afternoon by the pool, enjoying the many options available from the bar. Check-in was around 3 pm, and we had two rooms which were okay, both very spacious with a nice view. Food: A La Turca is an open buffet restaurant, offering the usual variety you would expect, with something for everyone and well-cooked dishes. A big gripe was that during check-in, we were not advised that we needed to prebook the a la carte restaurants—L'Olivo, Bodrum, and Toro Loco. When I tried to book on our second night, the only space available was for one table in the steak restaurant on our last night. While it was very nice, not all dishes were included within the all-inclusive menu. We would have loved to try the other restaurants, so we felt a bit let down that it was not made clear regarding prebookings. A major issue was the building works. From about the third day, we started to hear banging and loud drilling during the day. They were obviously refurbishing some of the rooms along our corridor. This would start around 8/9 am and go right through to about 5 pm, making it impossible to rest if you fancied having a lay-in or a siesta after a long day in the sun. Again, no warning about this, which was very disappointing. We had preadvised that we were visiting to celebrate our 20th wedding anniversary, but they still located us in this noisy part of the hotel. Overall, I would return back to this hotel. The all-inclusive options are brilliant, but the location and hotel in general are good, not wow, in my opinion.

Worst hotel ever!!!!!

ملاحظة Tripadvisor 1.0/5

Betina N تقييم TripAdvisor المعتمد

We came with the highest expectations. Already at check in, we could sense that we were not supposed to stay here. We had booked a room with a terrace and sea view. The first room they showed us was without a terrace but with a punctured window!!! In the hallway, the air conditioning did not work and there was a smell of urine. No. 2 room was with a terrace but more dirty than the first. We had had enough of that. After 2 hours of discussion we got our money back. NEVER NEVER go there if you just expect a minimum of a 5 star hotel. We promised not to take pictures, so there are no pictures here.

Dear Valued Guest, Thank you for taking the time to leave a review. We're sorry to hear that your experience did not meet your expectations. Providing exceptional service and ensuring the satisfaction of our guests are top priorities for us. best regards, Hotel Management

Lovely stay at Rixos - We even ended up extending from 6 to 9 nights!

ملاحظة Tripadvisor 5.0/5

RossSimons1234 العائلات - تقييم TripAdvisor المعتمد

Had an amazing stay at Rixos with my partner and 3 year old. There was plenty to do both at the hotel, kids splash park, Rixys kids club and the Atlantis water park next door. The staff and service was brilliant. Special shout out to Yovraj for great room cleanliness, suprises and general welcoming attitude! The weather was hot this time of year, but we had water stocked at each sub bed. The guys outside was regularly coming round for drinks (not watered down either!) and whenever we needed a taxi, ecre was brilliant at helping us get what we needed hassle free. Highly recommended!

Dear Valued Guest, Thank you for your wonderful review! We're delighted you had an amazing stay with us at Rixos The Palm Dubai. It's fantastic to hear you enjoyed our facilities, exceptional service from Yovraj, and the convenient amenities. We look forward to welcoming you back soon! Regards, Hotel Management

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