Geachte mevrouw H., Hartelijk dank voor uw positieve feedback over onze locatie en basisvoorzieningen. Het spijt ons te horen dat u niet in een rustige kamer heeft kunnen verblijven. Wij doen ons best om aan de wensen van onze gasten te voldoen. Uw opmerkingen over de staat van de muren en het ontbreken van een koelkastje zijn genoteerd. Wij zijn blij te horen dat u ons ontbijt voldoende vond en dat u heeft kunnen genieten van de nabijheid van het openbaar vervoer en eetgelegenheden. Met vriendelijke groet, ibis Styles London Gloucester Road

Dear Manon, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our excellent breakfast and found the service from our team to be friendly. It's also good to know that the room on the second floor was more spacious and comfortable and that it better met your expectations. We sincerely apologise for the inconvenience caused by the air conditioning not working in your original room, especially during the recent heatwave, and for the discomfort of the smaller fifth-floor room. We understand how this affected your stay. Please be assured that we have informed our maintenance team about the air conditioning issue to ensure it is fully resolved. We appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable stay in the future. Kind Regards, Muhammad Abdullah Faisal (Hotel Team Leader)

Dear Jan, Thank you for taking the time to share your feedback following your recent stay with us. We truly appreciate your loyalty to the brand and understand that you chose to stay with us again based on a previous positive experience as you mentioned to me during our conversation. It is therefore especially disappointing to read that this visit did not meet your expectations, and I sincerely apologise for the issues you encountered. Please be assured that the concerns raised during your stay, particularly regarding the odour and air conditioning, were addressed immediately by the team. We are also grateful for your patience while we worked to find alternative room solutions and for your understanding in accepting the goodwill gesture offered at the time as a sign of our apology. Regarding the room size and layout, we regret that this did not meet your expectations. Due to the nature of the building, our room configurations can vary a little, and I can confirm that the rooms you stayed are double rooms as per your booking. In terms of pricing, we regularly benchmark our rates to remain competitive within the South Kensington area, though we fully understand that value is ultimately measured by the overall experience delivered. I am pleased to read your kind comments about our team, particularly the breakfast staff, and I will be sure to share your feedback with them. I am also pleased we were able to accommodate your last night here due to the issues you faced with the train. While I understand your disappointment, I do hope you might reconsider and allow us the opportunity to provide you with a much-improved experience in the future. Kind regards, Rodrigo Smania General Manager

Dear Renaat B., Thank you very much for your positive feedback. We are pleased to hear that you appreciated our location and the friendliness of our staff. Your satisfaction is of great importance to us, and we look forward to welcoming you again in the future. Kind regards, ibis Styles London Gloucester Road

Dear Mr. L., Thank you very much for your positive review. We are pleased to hear that you enjoyed your stay and appreciate our location, rooms, and breakfast. We hope to welcome you again in the future. Sincerely, ibis Styles London Gloucester Road

Geachte Dorine S., Hartelijk dank voor uw positieve feedback over uw verblijf. Wij zijn verheugd te horen dat u onze centrale locatie en het ontbijt waardeerde. Wij begrijpen dat het incheckproces enige uitdagingen met zich meebracht, maar zijn blij dat dit naar tevredenheid is opgelost. Uw opmerkingen over de kamerindeling en opbergruimte zullen wij zeker meenemen in onze overwegingen voor toekomstige verbeteringen. Met vriendelijke groet, ibis Styles London Gloucester Road

Dear Michel, Thank you for your kind feedback regarding your recent stay at ibis Styles London Gloucester Road. We are pleased to hear that you found our location convenient and enjoyed the comfort of your room. We appreciate your comments about the breakfast area, and we continuously strive to enhance our guests' experiences. It is gratifying to know that you had a good overall experience, and we look forward to welcoming you back in the future. Best regards, ibis Styles London Gloucester Road

Dear Kateline, Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept our sincere apologies for the inconvenience caused and for the fact that your request for quiet rooms on the upper floor was not acknowledged accurately during the booking process. We understand how disappointing it must have been to receive rooms facing the noisy street side, particularly one located in the basement. We truly value your comments and take this matter seriously. We will be investigating what occurred and will ensure that further checks and procedures are put in place to help prevent this from happening again in the future. Thank you once again for bringing this to our attention. We appreciate your feedback and hope we may have the opportunity to provide you with a much improved experience in the future. Kind Regards, Myumyun Eminov - Assistant General Manager

Dear Jaak, Thank you for your feedback regarding your recent stay. We appreciate your comments on our prime location. However, I regret to hear that the size of your room and the bathroom facilities did not meet your expectations. Your insights are valuable as we strive to enhance our guests' experiences. Kind Regards, ibis Styles London Gloucester Road

Dear Marjolein, Thank you for your positive feedback regarding your stay. We are delighted to hear that you found your room comfortable and appreciated our location and amenities. Your kind words about our staff are also greatly valued, and we hope to welcome you back soon. Best regards, ibis Styles London Gloucester Road

Beste Suzanne V. M., Hartelijk dank voor uw positieve feedback. Het doet ons plezier te horen dat u genoten heeft V. onze locatie en de vriendelijkheid V. ons personeel. Wij waarderen ook uw opmerkingen over het geluid V. het verkeer en zullen dit in overweging nemen voor toekomstige verbeteringen. Met vriendelijke groet, ibis Styles London Gloucester Road

Dear Jana S., Thank you very much for your positive feedback regarding your stay. We are pleased to hear that you were satisfied with the cleanliness of your room and the extensive breakfast options. Your comment about the bathroom and the lack of an extra shelf is valuable, and we will take this into consideration. Regarding the fire alarm, we understand that this can be inconvenient, but safety is our top priority. We appreciate your understanding in this situation. Kind regards, ibis Styles London Gloucester Road

Geachte mevrouw R., Dank u voor uw feedback. Wij waarderen uw opmerkingen over de locatie en comfort van de kamer. Wij betreuren echter de problemen met de ventilatie en het matras. Ook de valse brandalarm is zeer vervelend. Wij streven ernaar om de ervaring van onze gasten te verbeteren. Met vriendelijke groet, ibis Styles London Gloucester Road

Geachte mevrouw C., Hartelijk dank voor uw positieve feedback over onze locatie en kamers. Het spijt ons te horen dat u problemen heeft ervaren met de warmwatervoorziening. Wij waarderen uw opmerking en zullen dit intern bespreken. Met vriendelijke groet, ibis Styles London Gloucester Road

Geachte heer V. d. L., Hartelijk dank voor uw positieve beoordeling. Wij zijn blij te horen dat u genoten heeft V. uw verblijf en de netheid V. de kamer en de vriendelijkheid V. ons personeel waardeert. Wij hopen u in de toekomst opnieuw te mogen verwelkomen. Met vriendelijke groet, ibis Styles London Gloucester Road

Dear Giyin C., Thank you for taking the time to share your experience. We are pleased to hear that you enjoyed our prime location and found our staff to be friendly and helpful. We appreciate your feedback regarding the room size and temperature, as well as the absence of a small refrigerator. While we strive to provide a comfortable environment, we understand how these factors can affect your stay. Additionally, we acknowledge your comments about the accessibility of the top floor and will consider how we communicate this information in the future. Your insights are valuable to us as we aim to enhance our guests' experiences. Best regards, ibis Styles London Gloucester Road

Dear Maria V. P., Thank you for your kind words regarding our hotel's location and the friendliness of our staff. It is gratifying to know that you enjoyed your stay and found our lobby pleasant. We look forward to welcoming you back in the future. Goodbye, ibis Styles London Gloucester Road

Dear Rik S., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and enjoyed the breakfast selection. We appreciate your comments about the cleanliness of the rooms as well. While our basement rooms do provide a quieter environment, we understand that the absence of natural light can be a downside. Your insights are invaluable to us as we strive to enhance our guests' experience. Goodbye and best regards, ibis Styles London Gloucester Road

Dear Patrick F., Thank you for your positive feedback regarding your recent stay at ibis Styles London Gloucester Road. We are delighted to hear that you found our hotel to be well-located and that our staff provided you with friendly service. It is also gratifying to know that you appreciated the cleanliness of our rooms and the quality of our breakfast offerings. We look forward to welcoming you back for your next visit. Best regards, ibis Styles London Gloucester Road