Dear Guest, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you enjoyed our convenient location near Paddington Station and the Underground, as well as the peaceful neighbourhood and the comfort of your room. It is also wonderful to know that you found our Reception team friendly and appreciated the smooth booking experience through the ALL App. As an ALL Silver member, we sincerely value your loyalty and support. At the same time, I would like to apologise for the issues you experienced regarding your late check-out request and the delivery of your invoice. I completely understand your frustration, particularly after being advised that both matters had been taken care of. This is not the level of service we strive to provide, and your feedback will be shared with our Reception team to ensure greater attention to detail and follow-through in the future. Thank you also for your comments regarding the breakfast offering and the occasional train noise. We appreciate all feedback as it helps us continue to improve the overall guest experience. We hope you had the opportunity to enjoy our leisure facilities, including the swimming pool, sauna and steam room, during your family stay. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more seamless experience on your next visit. Warm regards, Cassian Langdon Assistant Front Office Manager

Dear Shirley, Thank you for your wonderful review and for choosing to stay with us. I was delighted to read your comments regarding your arrival experience. Providing a warm and friendly welcome is something we take great pride in, so it is especially pleasing to hear that our reception team made such a positive first impression. I hope you also had a chance to enjoy our leisure centre, including the pool, sauna and steam room, and found time to relax during your visit. Thank you once again for your lovely feedback. We truly appreciate your support and look forward to welcoming you back for another great stay in the near future. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Helena, Thank you for taking the time to share your kind feedback. I am delighted to hear that you enjoyed your stay and that you found your room both beautiful and well maintained. Providing a comfortable and welcoming environment for our guests is incredibly important to us, so it is wonderful to know that this contributed positively to your experience. I am also particularly pleased to read your comments about our team. Friendly and attentive service is something we strive for every day, and your recognition will be greatly appreciated by our colleagues. I hope you also had the opportunity to enjoy our leisure centre facilities, including the swimming pool, sauna and steam room, during your stay. Thank you once again for your lovely review. We look forward to welcoming you back to the hotel on your next visit to London. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Kristel, Thank you very much for your kind feedback. We are delighted to hear that you found our staff friendly and your recently renovated room to your liking. We are sorry to learn about the inconvenience you experienced with the room temperature controls. We understand how important comfort is during a stay, and your comments have been shared with our maintenance team to review and ensure everything is functioning correctly. We appreciate you taking the time to share your experience and hope to have the pleasure of welcoming you back again in the future. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Edwin, Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you appreciated our convenient location close to Paddington Station and within the business district, offering easy access to central London while still providing a quieter environment in the evenings. Your comments are greatly appreciated and will be shared with the team. We hope to have the pleasure of welcoming you back again soon. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Diane, Thank you very much for your kind feedback. We are delighted to hear that you had a fantastic holiday with us and that your daughter’s 18th birthday was such a special occasion. It is always a pleasure to be part of memorable moments like this. We truly appreciate you choosing to stay with us and look forward to welcoming you and your family back again in the future. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Jan, Thank you for your wonderful feedback. We are delighted to read your kind words describing the atmosphere, service, and interiors of the hotel. It is especially rewarding to know that you found your room spacious and beautiful, and that our location added to your overall experience. Your comments mean a great deal to our team, and we truly appreciate you taking the time to share them. We look forward to welcoming you back for another memorable stay. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Antonius, Thank you for sharing your detailed feedback with us. We are delighted to hear that you appreciated our convenient central location, particularly our proximity to Paddington Station. It is also wonderful to know that you enjoyed the breakfast selection and the attentive service provided by our team. We are pleased that all four rooms met your expectations, and that the renovated room enhanced your family’s overall experience. Your kind comments regarding the comfort and quality of the rooms are truly appreciated. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you and your family back in the near future. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Roeland, Thank you for your kind review. We’re pleased you enjoyed our location, facilities, and had a comfortable stay. It’s especially nice to hear your positive comments about the bar service—we’ll be sure to share this with the team. We hope to welcome you back again soon. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Gerardus J. L., Thank you for your kind words regarding your stay. We are pleased to hear you enjoyed the warm welcome and your room. We hope to see you again in the near future. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Stijn, Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed our friendly staff, clean rooms, interior, and extensive breakfast buffet. We truly appreciate your comments and look forward to welcoming you back on your next visit! Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Jorg, Thank you for sharing your feedback. We’re so pleased to hear you had a nice stay with us and we look forward to welcoming you back again soon. Warm regards, Ihjas Abdulla Guest Experience Manager

Dear Luc, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Novotel London Paddington Team.

Dear Patrick, We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Novotel London Paddington Team.

Dear Marlise, Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Operations Manager

Dear Abdelhafid E., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington