Dear Mr T., Thank you for taking the time to share such generous feedback following your recent stay at Raffles London at The OWO. I was truly delighted to read your reflections and to know that your experience with us was so memorable. Your description of the building, its history, and the atmosphere created throughout the hotel is deeply appreciated, and it is especially rewarding to know that the comfort of your room and the attention to detail left such a strong impression. I was equally pleased to learn that the service you received felt both elegant and warm. Achieving that balance of attentiveness and discretion is something we value greatly, and I am delighted that this was so clearly reflected throughout your stay. As a valued ALL Diamond member, we are sincerely grateful for your continued loyalty and support. We very much look forward to welcoming you back to Raffles London at The OWO for another exceptional stay. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr. and Mrs. D. S. S., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and Platinum member of Accor, this is truly helpful so that we may improve upon our legendary service. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home and hope to welcome you back to the hotel in the near future. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr. G., Salutations de Raffles London à The OWO. Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous. Nous sommes sincèrement désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes. Nous vous avons contacté personnellement par courriel afin de mieux comprendre votre situation. Nous attendons votre réponse. Cordialement, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr T., Thank you very much for sharing your kind feedback following your stay at Raffles London at The OWO. I am delighted that you enjoyed the historic setting of the hotel, the wellness facilities and the care shown by our team. It is especially pleasing to know that the guided tour left such a strong impression, as it is one of the most meaningful ways for our guests to connect with the story of the Old War Office. Your comments are greatly appreciated, and we hope to have the pleasure of welcoming you back for another memorable stay. Kind regards, Olivier Thomas Managing Director Raffles London at The OWO

Chère Madame C., Je vous remercie sincèrement d’avoir pris le temps de partager vos impressions à la suite de votre récent séjour au Raffles London at The OWO. J’ai été absolument ravi de lire que tout a été parfait de votre arrivée à votre départ. Savoir que vous avez apprécié la qualité de l’accueil, le caractère majestueux et historique du lieu, ainsi que la diversité de notre offre de restauration est une véritable satisfaction pour nous. Vos aimables mots sur l’accompagnement de nos équipes, des concierges aux portiers, nous touchent tout particulièrement. En tant que membre ALL Platinum, nous vous remercions chaleureusement pour votre fidélité et votre confiance. Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement au Raffles London at The OWO. Bien cordialement, Olivier Thomas Managing Director Raffles London at The OWO

Chère Madame R., Nous tenons à vous remercier chaleureusement pour vos précieux commentaires et pour avoir choisi Raffles London at The OWO, à l’occasion de votre séjour Londonien. Nous sommes honorés d’apprendre que votre séjour a été si spécial et que l’histoire de notre batiment, l’élégance et la qualité de notre service vous ont laissé une impression durable. Vos compliments à l’égard de notre équipe nous touchent beaucoup et nous ne manquerons pas de transmettre tout particulièrement vos remerciements à Amandine. Être considéré comme le meilleur hôtel que vous ayez expérimenté est le plus beau des compliments et nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement. Je vous prie de recevoir, Madame, mes sincères salutations. Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms H., Thank you very much for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was delighted to read that your visit was so memorable and that the care shown by our team, the setting of the hotel, and the thoughtful touches arranged for the birthday celebration all contributed to such a special experience. It is always a pleasure to know when a stay has left such a wonderful impression. Your kind mention of Scarlett is greatly appreciated and I will be very pleased to share your comments with her. As a valued ALL Classic member, your continued support means a great deal to us. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO again soon. Kind regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr D., Thank you very much for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was delighted to read your kind comments regarding the hotel and the warm welcome you received throughout your stay. It is always especially rewarding to know that the experience left such a positive impression. We are very grateful that you chose to stay with us and we very much hope to have the pleasure of welcoming you back to Raffles London at The OWO in the future. Kind regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr D., Thank you very much for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was very pleased to read that you had such a positive overall experience with us and that your stay was very enjoyable. As a valued ALL Diamond member, we are very grateful for your continued loyalty and support. On behalf of all of our team, thank you once again for choosing to stay with us. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO again soon. Kind regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms J., Thank you for taking the time to share your feedback following your stay at Raffles London at The OWO. I am truly sorry to learn that your experience did not meet your expectations, particularly at departure. As per our correspondence, I would like to reassure you that the refund for the erroneous charge was processed as soon as it was identified, and prior to this review being submitted. Please rest assured that your comments have been carefully reviewed and shared with the relevant teams, as we continuously strive to improve the clarity and accuracy of our processes. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the level of service and experience that truly reflects our standards. Warm regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Dr. M., Warm greetings from Raffles London at The OWO. Thank you for taking the time to share your experience with us. I am very sorry to read that your experience did not meet your high expectations of our property, and I would like to express my most sincere apologies for this. I have contacted you personally via email to better understand your experience. I will be waiting to hear back from you. Yours sincerely, Alison Vernon Director of Rooms

Dear Ms P.-D., Thank you very much for taking the time to share your kind review following your recent stay at Raffles London at The OWO. I am truly delighted to read that you enjoyed the historic character of the hotel and our central location. Your comments regarding the attentiveness of our team and the thoughtful touches you experienced during your stay are greatly appreciated, and it is wonderful to know that your visit with us was such a satisfying one. On a personal note, thank you very much for your kind mention. It was a genuine pleasure to assist you and I will be sure to share your generous feedback with the wider team. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO in the near future. Warm regards, Javier Ansotegui Esparza Assistant Front Office Manager

Dear Marc R. M. F., Thank you for your kind words regarding the grandeur of our lobby and its stunning features. We are delighted to hear that you enjoyed your experience at Raffles London at The OWO and appreciate your admiration for our exquisite decor. Mathias Gerds Hotel Manager Raffles London at The OWO

Dear Ms G., Thank you for taking the time to share your feedback following your family stay with us here at Raffles London at The OWO. I am delighted to read that your daughter’s birthday celebration was such a memorable occasion, and that your early arrival and upgrade enhanced your stay. Thank you as well for your comment regarding the selection at the Pillar Kitchen. Your feedback has been shared with our management team for review as we continually look to refine our offerings. We are most grateful for your loyalty as an ALL Gold member and very much hope to have the pleasure of welcoming you and your family back to Whitehall for another exceptional stay in the future. Warm regards, Benedict Kershaw. Assistant Front Office Manager. Raffles London at The OWO.

Dear Ms L., Thank you very much for taking the time to share your feedback following your recent stay at Raffles London at The OWO. We are delighted to see your excellent overall rating and truly appreciate your recommendation. It is a pleasure to know that your experience with us was so positive, and we are grateful for your kind evaluation of the stay as a whole. Thank you as well for your loyalty as an ALL Accor Classic member and for choosing to stay with us. We very much look forward to welcoming you back again in the future. Kind regards, Javier Ansotegui Esparza Assistant Front Office Manager

Dear Mr L. l., Warm greetings from Raffles London at The OWO, and thank you sincerely for sharing such generous feedback regarding your recent business stay with us. It is delight to read that you found the hotel so well located, comfortable, and reflective of true luxury. I am delighted that you were able to enjoy the benefits of your ALL membership and that your booking experience through the application was seamless. Your kind words for Didier, Alexandre, and our Concierge team will be shared with them personally. They will be proud to know that their professionalism and dedication contributed so positively to your stay. Thank you once again for your recommendation and loyalty. We very much look forward to welcoming you back to Raffles London at The OWO in the near future. Kind regards, Benedict Kershaw. Assistant Front Office Manager. Raffles London at The OWO.

Dear Ilker T. E. A., Thank you for sharing your remarkable experience at Raffles London at The OWO. We are delighted to hear that our location and exceptional team contributed to your stay, and that you enjoyed the privacy of our pool and sauna. It is also wonderful to know that your room exceeded your expectations. Your kind words inspire our team to continue delivering extraordinary service. We look forward to welcoming you back for another memorable visit. Mathias Gerds Hotel Manager Raffles London at The OWO

Dear Monsieur C., Thank you for your kind words regarding our location, architecture, and warm welcome. We are delighted that you had a magical experience at Raffles London. With kind regards from London, Mathias Gerds Hotel Manager Raffles London at The OWO

Cher Monsieur P., Nous vous remercions d’avoir pris le temps de partager vos commentaires à la suite de votre séjour parmi nous au Raffles London at The OWO. C’est un réel plaisir de lire que vous avez apprécié le service assuré par votre majordome. Vos aimables remarques concernant l’attention et le professionnalisme de notre équipe, ainsi que la propreté irréprochable de l’hôtel, sont vivement appréciées et seront partagées avec les équipes concernées. Je vous remercie également pour vos commentaires francs concernant vos expériences de restauration. Si je suis ravi de constater que vous avez apprécié notre restaurant italien Papermoon, je regrette que votre expérience au restaurant Saison n’ait pas été à la hauteur de vos attentes. Vos observations concernant la variété et l’ampleur du buffet du petit-déjeuner ont bien été prises en compte et transmises à notre équipe de direction culinaire pour un examen attentif, dans le cadre de notre démarche d’amélioration continue afin d’être à la hauteur des standards de notre établissement. Nous vous remercions une nouvelle fois pour vos retours ainsi que pour votre recommandation du Raffles London at The OWO. Nous espérons avoir le plaisir de vous accueillir à nouveau à l’avenir et de vous offrir une expérience qui dépasse vos attentes à tous les niveaux. Cordialement, Benedict Kershaw Assistant Front Office Manager Raffles London at The OWO