Dear Christophe C., Thank you for taking the time to share your feedback following your recent family stay with us. We are delighted to hear that you had a very good stay and that our team made such a positive impression with their friendliness and attentiveness. It is also wonderful to know that you enjoyed our accommodation, breakfast, and the overall service provided. We truly appreciate your loyalty as an ALL Classic member and your recommendation of our hotel. We have also taken note of your feedback regarding value for money, as guest satisfaction is always our priority and we continuously strive to offer the best possible experience. Thank you once again for your kind comments. We look forward to welcoming you and your family back again soon. Sincerely, Katie Walsh Guest Service Manager

Dear Dominique b., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Guest Service Manager

Dear Julie C., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Guest Service Manager

Dear Mireille S., Thank you very much for your wonderful feedback and for awarding us a perfect score of 100/100. We are delighted to hear that you enjoyed your stay with us, particularly your room upgrade, the beautiful views of The Shard, and our swimming pool. Your kind words about our attentive and efficient team are especially appreciated. We will be sure to share your compliments with our front desk colleagues, who will be thrilled to know they contributed to making your stay so enjoyable. As a valued ALL Accor Diamond member, your loyalty means a great deal to us, and we sincerely appreciate your recommendation. We look forward to welcoming you and your family back for another memorable stay. Sincerely, Katie Walsh Guest Service Manager

Dear Clement B., Thank you for taking the time to share your feedback following your recent family stay with us. We are sorry to learn that your room did not meet your expectations in terms of space. The room dimensions are stated on our website to help guests choose the accommodation best suited to their needs. For guests requiring additional space and comfort, we would recommend booking one of our suites for a more spacious experience. We also regret that the breakfast selection did not meet your expectations and that the clearing of plates during your meal affected your experience. Please be assured that we will follow up with our breakfast team regarding your comments, particularly the quality of the products and the way tables are managed, to ensure our guests can enjoy a more relaxed dining experience. On a positive note, we are pleased to hear that you found our team pleasant and helpful, especially our reception team. We will gladly share your kind words with them. We appreciate your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a more satisfying experience in the future Sincerely, Katie Walsh Guest Service Manager

Dear Simon Y., Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our convenient location and had a good family stay. Regarding the sheets and towels, we would like to clarify that, in line with our environmental approach, they are changed upon request. Our team will always be happy to assist whenever you would like them to be changed. We also take note of your comments regarding the booking process and value for money. Your feedback is important to us and helps us continuously improve our services. We look forward to welcoming you and your family back for another enjoyable stay. Sincerely, Katie Walsh Guest Service Manager

Dear Bertrand C., Thank you for your excellent review and for awarding us a perfect score following your two-night business stay. We are delighted to hear that you enjoyed your stay, received a warm welcome from our team, and appreciated the quality of our breakfast. It is particularly rewarding to know that you were fully satisfied with your accommodation, cleanliness, and the service provided by our team. Your kind feedback is a great source of motivation for us, and we will be pleased to share your comments with the entire team. Thank you for your recommendation. We look forward to welcoming you back on your next visit and providing you with another excellent stay. Sincerely, Katie Walsh Guest Service Manager

Dear Frederic F., Thank you for sharing your feedback following your family weekend with us. We are delighted that you enjoyed your stay and appreciated the upgrade to one of your two rooms. It is always a pleasure to offer our guests a little extra comfort and make their stay more special. We also appreciate your comments regarding the Wi-Fi connection and your check-out experience. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our services. Thank you for your loyalty as an ALL Accor Gold member and for your recommendation. We look forward to welcoming you and your family back for another enjoyable stay. Sincerely, Katie Walsh Guest Service Manager

Dear Thibaut L. L., Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to learn that your experience did not meet your expectations, particularly as this was your third visit to our hotel over the past ten years. We understand your disappointment regarding the condition of the rooms, the carpet stains, and the value for money, and we apologise that we fell short of the standards you expected. We also regret that your check-in and check-out experiences were not as smooth and welcoming as they should have been. Your comments regarding staff confidence, service, and the breakfast selection are important to us and will be shared with the relevant teams for review. On a positive note, we are pleased to hear that the breakfast team member made a good impression with her friendly attitude. We will gladly pass on your kind words. As a valued ALL Accor Gold member, your feedback is particularly important to us. We are sorry to hear that this stay has left you feeling that you will not return, but we sincerely appreciate your honesty and the opportunity to understand where we need to improve. Sincerely, Katie Walsh Guest Service Manager

Dear Laure D., Thank you for sharing your feedback following your family stay with us. We are delighted to hear that you appreciated our convenient location for exploring London, the comfort and spaciousness of your room, and our breakfast buffet. It is wonderful to know that you had an enjoyable stay and would recommend our hotel to others. We also appreciate your feedback regarding our team and value for money. Your comments are important to us and help us identify areas where we can further improve our guests’ experience. Thank you for choosing Novotel for your family visit to London. We hope to have the pleasure of welcoming you and your family back again in the future. Sincerely, Katie Walsh Guest Service Manager

Dear Thomas J., Thank you for your excellent review and for sharing your experience with us. We are delighted to hear that you had such a pleasant family stay and appreciated our convenient location, comfortable rooms, soundproofing, and cleanliness. It is also wonderful to know that you enjoyed our swimming pool, sauna, fitness room, and restaurant. Your kind comments about our friendly team and daily housekeeping are greatly appreciated. We are pleased that you found the booking process simple and quick as well. Thank you for your feedback regarding breakfast selection and value for money. Your comments are valuable to us as we continually strive to improve our guests’ experiences. We sincerely appreciate your loyalty as an ALL Accor member and your recommendation. We look forward to welcoming you and your family back to Novotel for another enjoyable stay. Sincerely, Katie Walsh Guest Service Manager

Dear Richard V., Thank you for sharing your feedback with us. We are delighted to hear that you had a very enjoyable stay and appreciated our excellent location, comfortable accommodation, and attention to detail. We are also pleased that our reception team contributed positively to your experience. Your comments regarding the breakfast selection and Wi-Fi connection speed are much appreciated, and we will share them with the relevant teams as we continuously strive to improve our services. Thank you for your recommendation and for your loyalty to ALL Accor. We look forward to welcoming you back to Novotel for another pleasant stay. Sincerely, Katie Walsh Guest Service Manager

Dear Philippe R., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Guest Service Manager

Dear Marie-Andree T., Thank you for taking the time to share your detailed feedback with us. Please accept our sincere apologies for the disappointing experience you had during your stay. We are particularly sorry about the disturbance caused by our housekeeping team entering your room at 10:00 PM. We fully understand how upsetting this must have been, especially after a long journey and a busy day. This should not have happened, and we will be reviewing the circumstances with our housekeeping team to ensure that appropriate checks are made before entering an occupied room. We are equally sorry that your request for tissues and toilet paper was not properly followed up. Having to ask twice for these essential items is certainly not the level of service we aim to provide, and we regret the inconvenience and frustration this caused you. We appreciate your kind comments about our location, the hotel itself and the accessibility of public transport, but we completely understand that these positive aspects could not make up for the service issues you experienced. We would very much appreciate the opportunity to restore your confidence in us. Should you decide to stay with us again on one of your future visits to London, please contact us directly before making your reservation. As a gesture of goodwill, we would be pleased to offer you 20% off our flexible room rate, together with a complimentary room upgrade, subject to availability. Once again, please accept our sincere apologies, and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide the experience you should have received from the beginning. Sincerely, Katie Walsh Guest Service Manager

Dear Sandra D., Thank you very much for your wonderful feedback and for taking the time to share such a detailed review of your stay at Novotel Blackfriars. We’re delighted to hear that you enjoyed your spacious room and terrace with views of The Shard, as well as the comfortable bedding and in-room amenities. It’s also lovely to know that our convenient location made it easy for you to explore London. We’re particularly pleased that you enjoyed our fish and chips through room service and that our team provided you with professional and friendly service throughout your stay. Thank you also for mentioning the trains. We’re glad that the soundproofing of the room ensured they did not disturb your sleep and that you were still able to enjoy a restful stay. Your kind recommendation and loyalty as an ALL Accor member are greatly appreciated. We look forward to welcoming you back to Novotel Blackfriars on your next visit to London. Sincerely, Katie Walsh Guest Service Manager

Dear Sandrine G., Thank you so much for taking the time to share such a detailed and heartfelt review. It is a real pleasure to know that Novotel Blackfriars has become your home away from home when visiting London, and we are truly grateful for your continued loyalty over the years. We’re delighted that you and your family enjoy our rooms, pool, gym, restaurant, varied breakfast, and especially our convenient location. It is wonderful to hear that the easy access to the Thames and Covent Garden makes your family visits even more enjoyable. We also sincerely appreciate your kind comments about our team. We’re pleased that our colleagues are always ready to assist and find solutions when something is not quite right. We will certainly share your compliments with the team, including our colleagues at reception, the pool, and the restaurant. Thank you as well for your constructive feedback regarding housekeeping. While we’re glad that any issues have ultimately been resolved quickly, we will continue working to ensure everything is prepared correctly from the beginning, particularly when rooms are booked for three guests. It was lovely to read that you have been recommending us to your family and colleagues for several years. Your kind words mean a great deal to the whole team. We’re already looking forward to welcoming you back from 27 to 29 October! We’ll be delighted to see you again and hope you have another wonderful stay with us. Sincerely, Katie Walsh Guest Service Manager