Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 238 reviews

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Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  238 reviews

A Truly Grand Experience

Customer review rating 5.0/5

Don G. Solo - Confirmed reviews ALL

I was impressed from start to finish. The OWO was magnificent, their attention to detail was truly amazing... Wonderful, pleasant, and professional staff... beautiful renovation... wonderful restaurants and bars... everything you would want, and more in a five star hotel. I will definitely stay at the OWO the next time I visit London.

Dear Mr. G., Warm greetings from The Old War Office, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am truly thrilled to learn that your experience with us has been nothing short of delightful. Our utmost goal is to ensure each guest feels not only welcomed but also genuinely cared for during their stay. It brings us immense joy to see that our efforts, particularly through the exceptional assistance provided by Emiel, have resulted in such a positive and memorable experience for you. Your satisfaction is our greatest reward, and we look forward to the pleasure of hosting you again in the future. On behalf of all of our Team here at Raffles London, we would like to extend our most sincere gratitude once again for your feedback. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. At such time, I would encourage you to reach out to myself directly for any assistance you may require. Wishing you a pleasant day ahead. Yours sincerely, Pauline Sainson pa…

Let down by third parties

Customer review rating 4.0/5

Brian M. Couples - Confirmed reviews ALL

Raffles lives up to its reputation for luxury and high quality service. Situated opposite horseguards in Westminster a short walk from many of Londons tourist favourites. Let down by non Raffles managed facilities

Dear Mr. M., Warm greetings from The Old War Office, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am delighted to hear that you have enjoyed your stay with us. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your stay with us. It brings us immense joy to see that our efforts, particularly through the exceptional assistance provided by several team members you have mentioned, have resulted in such a positive and memorable experience for you. I would also like to extend our gratitude in the constructive feedback you have provided. Your insight is of great value to us and taken very seriously to continually strive to improve our service. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. At such time, I would encourage you to reach out to myself directly for any assistance you may require. Wishing you a pleasant day ahead. Yours sincerely, Pauline Sainson pa…

Excellent

Customer review rating 5.0/5

Misha Couples - Confirmed reviews ALL

Amazing stay for my husbands 30th birthday. The staff were exceptional and accommodating and it was probably the best hotel we have ever stayed in in London.

Dear Mrs S., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. We are pleased to read about your positive experience with us. Thank you for taking the time to share it. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your time with us. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. At such time, I would encourage you to reach out to myself directly for any assistance you may require. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Wishing you a pleasant day ahead. Yours sincerely, Florian Mendes Fl…

Lovely space, professional and pleasant staff

Customer review rating 5.0/5

Beth M. Friends - Confirmed reviews ALL

This was a special visit to take care of an old friend. The space, the staff and the food were exemplary. It was a memorable and restorative visit. My thanks to all.

Dear Ms m., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. Thank you very much for taking the time to leave us your very positive feedback. We are delighted to read that is was a memorable and restorative experience for this special visit to you. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Wishing you a pleasant day ahead. Yours sincerely, Florian Mendes, Fl…

Very luxurious and great location

Customer review rating 5.0/5

Ray S. Couples - Confirmed reviews ALL

Fabulous stay - not long enough!

Dear Mr S., Greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. We truly appreciate your time in providing us with your valued feedback. We appreciate reading that you had a very nice stay. We have noted also the breakfast points and will pass on the feedback into our team at Saison to make sure to please you for your next stay with us. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. At such time, I would encourage you to reach out to myself directly for any assistance you may require. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Wishing you a pleasant day ahead. Yours sincerely, Florian Mendes Fl…

Other web-users rate our hotel

  • 62 reviews 9.4/10 Location
  • 92 reviews 8.3/10 Room
  • 203 reviews 9.2/10 Service
  • 89 reviews 9.7/10 Amenities
  • 71 reviews 9.5/10 Vibe
  • 66 reviews 8.8/10 Food
  • 36 reviews 10/10 Bar
  • 30 reviews 9.4/10 Wellness Area

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