Mercure London Bloomsbury Hotel 4 stars

Covid restrictions meant food and facilities were limited, but the overall condition of the room was a disappointment. Air conditioning unit turned on but didn’t function, hot water was tepid, windows were dirty ( on the outside) and bathroom tiling was dirty. Paint was also flaking off the bottom of the bathroom door.

Lovely receptionist when checking in, very helpful. Excellent room Excellent Covid precautions

The room I was allocated was very tired in terms of decor.The net curtains brown with dirt. The bedside light the far side of the bed had a bulb missing and the shade loose. I couldnt have the window open due to the noise either from a generator or air con unit. I found the corridor noisy from other guests who were in and out of their rooms during the night, and was told on departure by the staff that there was nothing they could be do about it. Funny as it has always been addressed in other Accor hotels if other guests are causing disturbances during the night. There was a sense of I cant be bothered by the staff.

A well placed hotel spoilt by unwelcoming service and non or badly functioning essentials. Very few rooms being used so one would hope they would be checked for functioning TV and towel rail, neither of which worked. I was offered another room that faced a wall but tv was also not functioning there. No one offered to just come and try it. I appreciate no engineer on tap but surely all rooms intending occupation should be checked for these things? Such a pity. Would not stay again. i was going to a funeral and would have like a little tv 'company'! Gwyneth

Needed to stay recently for some hospital visits. Chose Mercure as thought it'd be nicer than a Travel lodge or Premier inn. Very disappointed. Hard to find staff at most times. Kettle in the room but no tea/coffee/milk/cup and couldn't find anyone to ask. Some parts of room visibly dirty. Most parts of the room chipped/scuffed/tired. One small bottle of shower gel available - no hand soap, anything else. People could be clearly heard all night in nearby rooms. Paint missing from multiple points on communal stair well.

Efficient

Great. Very quiet and peaceful.

Rooms were nice, staff were friendly. Beds were comfy. My room was a little bad for WiFi signal but that was my only issue. Good value for money

I stay at MLBH once a week. It is located in close location to where I work. Frankly speaking it is one of those places which is difficult to describe as I have neither bad experience nor good. Receptionists are friendly and helpful. Rooms better to provide charger sockets. Interior design used quite dark and claustrophobic colours considering the room sizes. TV’s not good size and right location means I prefer my laptop. Facilities are not adequate for a night stay. For example towels are to small for showers. No slippers, and no facilities for a simple snack and drinks at rooms.

Was ok, requested an invoice but was unable to get one as working on the system. That was on Saturday, its now Tuesday and have still not received it.

I’ve stayed at this hotel several times and have always been very satisfied the location is very good for hospital appointments they are all within easy reach plus ideal for shopping

Lovely staff, comfy beds. And the breakfast is a nice touch.

I stayed here after a long shift at work. One I got to the room. The tv remotes didn’t work and there was no hot water when having a shower. This was the same in evening and morning. When I went to report in morning no one was around.

Perfect locations for me to get to work. Comfortable, clean rooms with lovely helpful staff.

I felt secured and had a nice check in. Everything explain about the new covid rules. The room was clean and functional