Very pleased with the hotel generally. The team were excellent and did a great job

We had a lovely stay. Chose the hotel as used this chain previously. Staff were warm and welcoming. Tube stations are a short walk away.

Comfortable bed, good breakfast and good staff

Comfortable bed.Shower very weak.Had to report no bedside lightbulb which is not good

Room was adequate but the kettle had soap in it resulting in an annoyance. When the issue was raised the response was “people cooking rice probably”. It felt as if the fee being paid in the hope I had an adequate stay without as little effort to achieve it as possible

Room was comfortable and staff were very pleasant and accomodating.

Check in/out - Promised early check in but it was declined at the desk - At checkout we were delayed by somebody checking in early! - We requested a room on a high floor. At check in were were told floors 7 and 6 were being refurbished. So imagine our surprise in the checkout queue when we heard someone requesting services to a sixth floor room. Room - In desperate need of refurbishment - Cramped, dark, cold - The King size bed was just too big for the room - Fridge was stuck in the corner on the floor and resembled a medical fridge rather than something usable - Radiator barely worked, although a (noisy) fan heater had been provided - Towel rail in the bathroom was barely working and at a fixed temperature, the room was cold and uncomfortable - The room was dark and dingy, with little natural light and no view Hotel facilities - We were very disappointed to discover that there was no bar or restaurant. A hotel without these actually can’t call itself a hotel, you are providing temporary lodging facilities - We understand that this facility is franchised and not in direct control, but feel we should have been advised at the booking stage. We booked through the Accor website, so no point in the hotel staff telling us it’s noted on the hotel website. Hotel staff - Front desk were well rehearsed with a full suite of reasons for the shortcomings of the hotel. As an exception Roberto was particularly helpful - Night Porter (didn’t get his name, but was from Italy) was particularly helpful - Breakfast room waitress was cheerful, helpful and efficient Overall - As a long standing Accor (Silver, sometimes Gold) Member I was disappointed with the hotel quality, comfort and facilities. I would take quite a lot of persuading to return here, and would not contemplate returning without assurances of room quality and restaurant/bar facilities.

Room was minuscule and the overall decor seemed tatty

Firstly the good things. The staff were all very helpful and welcoming. The hotel has a pleasant atmosphere, the reception area is very nice. The location is very central. Sadly this was spoilt by a very small room, nothing like the pictures of a standard room on your website. We could have just about lived with this but it was freezing! The central heating didn't work and the small heater placed in the room was too noisy to leave on all night so woke up cold. I realise central London is expensive but nevertheless I think this was not acceptable at the price we paid.

Lovely staff, made us feel welcome and the position of the hotel was perfect for our stay. However in the room the shower rail was broken and the room was heated by portable fan heaters that kept us awake during the night. Expected more form this chain, especially for the price we paid.

I thought that checking in online beforehand and providing credit card information would speed up or even remove the check in process on arrival but it didn’t. Despite there being no warning message or email apparently my card hadn’t been accepted online so I had to go through the whole tedious process again, including completion of a guest information form! However we were able to check in an hour and a half early for which we were very grateful. We had booked small double rooms and they were well equipped with safe/iron/board/tea & coffee/hairdryer/shampoo/conditioner/shower gel. Shower room was compact, clean, fully functional with a great shower. Bed was clean and comfortable. Restaurant was closed because of the virus. Great location for the British Museum, easy walk to the West End.

Very pleasant staff but room not good. Radiators not working, bed badly made up Air con unit not neede but held together by black tape and looked unhygienic. Breakfast average- too much standing for too long on the buffet

I wish you’d have let me know you had no heating. Then to rub salt in the wound the contractors were working outside my room, the language was outrageous. I did email the General Manager, who swiftly replied, giving me a discount and an apology.

Carolina greeted us at reception and allowed us to check in early. She was charming and as Accor Club members we were given a bag of special treats. Nothing was too much trouble during our stay from the charming staff and our room was quiet and spotlessly clean. Above all we were in walking distance of all the key places in the west end.

Great location and wonderful service! Also, very good breakfast choices. The prices are obviously reflecting more the location but in fairness, you don't easily find this quality for this price in central London.