Mercure London Bloomsbury Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 2,254 reviews

Mercure London Bloomsbury Hotel - Image 1
Mercure London Bloomsbury Hotel - Image 2
Mercure London Bloomsbury Hotel - Image 3
Mercure London Bloomsbury Hotel - Image 4
130 134 Southampton Row, WC1B 5AF LONDON, United Kingdom

Description

Hotel extras

  • Great Central Location for shopping, theatre & sight seeing

  • Restaurant & Bar open daily serving breakfast, lunch and dinner

  • Within five minutes' walk of Russel Square and Holborn Tube and 10 mins walk to Euston

  • Boardroom for up to 16 delegates available

  • All Loyalty scheme for direct booking

Our accommodation(s)

Hotel location

Mercure London Bloomsbury Hotel

130 134 Southampton Row
WC1B 5AF LONDON
United Kingdom

GPS:51.520798, -0.123307

Telephone
Fax +44 20 7837 3485

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MERCURE BLOOMSBURY BAR

Non contractual photo

Informal bar area to grab a drink and bar snack or simply sit and read a book or catch up on work with free WiFi.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,254 reviews

TripAdvisor Rating  3.9/5  2,872 reviews

Title: Deeply Disappointing Stay – Wrong Room, Poor Service, and Unprofessional Manager

TripAdvisor rating 1.0/5

Gaz B TripAdvisor review

My wife and I were really looking forward to this trip, but the experience was extremely disappointing from the moment we arrived. After two cancelled flights and a long detour, we reached the hotel late at night. Despite notifying the hotel in advance and booking a Superior King Room, we were told our room had been “sold” and were placed in a tiny standard room with a small window in the corner. The night receptionist refused to help, and I was told a manager would contact me the next day—but nobody ever did. A different staff member later apologized, admitted we had been put in the wrong room, and moved us to the correct one. She also assured us the first night would be refunded. However, at checkout, the refund was not applied and the staff knew nothing about it. When I asked to speak to a manager, the General Manager, Greg Black, came out without introducing himself and was extremely rude and dismissive. He interrupted repeatedly, refused to listen, and denied that any staff member had spoken to me—even though CCTV would clearly prove otherwise. Overall: Wrong room given No follow-up from management Refund promised but not given Very poor communication Shockingly unprofessional behavior from the General Manager This was a stressful and disappointing experience, especially after a difficult journey. I hope the hotel takes this seriously, because the level of service we received was far below acceptable standards.

Customer review rating 1.5/5

Donna P. Couples - Confirmed reviews ALL

Room was dirty. Holes in carpet, window had to be left open with towel under it to collect water running down the outside of building. I didn’t put my bare feet on carpet. Peeling painting wales. Room smell damp. Was inky there a few hours as had 4am start so put up with it. Have stayed in better hostels. Staff lovely though. Outside looks better than it is Mercure you need to do better.

Dear Donna P., Thank you for your feedback regarding your recent stay at our hotel. I sincerely apologize for the cleanliness issues and maintenance concerns you encountered in your room. We strive to provide a comfortable environment for all our guests, and it is disappointing to learn that we fell short in this instance. I appreciate your positive comments about our staff, and I will ensure that your concerns are shared with our management team for consideration. Thank you for bringing these matters to our attention. Best regards, Mercure London Bloomsbury Hotel

Customer review rating 1.5/5

Maria M. N. Business - Confirmed reviews ALL

The location is great, staff is super nice and professional, but the room was in an awful state. Both mattresses in my 2-bed room were completely worn out, when I laid in them, I completely sank in, and it was extremely unconfortable for the back. The state of a lot of things in the room seemed very old and neglected, like the door in the bathroom where the veneer was already ripped in some places, and the bathroom was really cold. The room in general as quite cold. The worst was definately the beds because of how unconfortable they were. I felt like I was staying in a cheap motel and not in a 4 star hotel

Dear Maria M. N., Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to hear that you appreciated our prime location and the professionalism of our staff. However, we regret that the condition of your room did not meet your expectations, particularly in regard to the mattresses and overall comfort. We understand how essential a good night's sleep is and recognize that worn mattresses can significantly impact your experience. Your comments regarding the bathroom and general room condition have been duly noted. We continuously strive to maintain our facilities to the highest standards, and it is clear we fell short in this instance. Your insights are invaluable as we seek to enhance our guests' experiences. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future under improved circumstances. Best regards, Alexandra

Customer review rating 4.0/5

Tomas A. Couples - Confirmed reviews ALL

Trevlig vistelse mitt i London, strax intill British museum och Russel Square tube station.

Hej Tomas A., Tack för er positiva feedback. Vi är glada att ni haft en trevlig vistelse hos oss och uppskattade vårt centrala läge nära British Museum och Russell Square tunnelbanestation. Vänliga hälsningar, Mercure London Bloomsbury Hotel

Customer review rating 2.5/5

Gabriel T. Business - Confirmed reviews ALL

Good location. Generally clean, but the room and bathroom are very small. A little noise from the street. There wasn't even room for a mini fridge in the room.

Dear Gabriel T., Thank you for sharing your feedback. We appreciate your comments regarding our location and cleanliness. We understand your concerns about room size and noise levels, which are aspects we continually assess. Your insights are valuable as we strive to enhance our guest experience. Best regards, Mercure London Bloomsbury Hotel

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Other web-users rate our hotel

  • 955 reviews 9.7/10 Location
  • 1,515 reviews 5.4/10 Room
  • 1,238 reviews 8.8/10 Service
  • 19 reviews 8.1/10 WiFi
  • 898 reviews 4.1/10 Comfort
  • 496 reviews 6.6/10 Cleanliness
  • 488 reviews 8.1/10 Breakfast
  • 255 reviews 4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.