Mercure London Bloomsbury Hotel 4 stars

Was nice stay very clean nice staff only thing rooms very very small and television keep freezing on channels and skipping apart from that great stay and I would return Many thanks Michael

This is in a great location, easy access to the Tube. The rooms are clean and comfortable; however the King room is small, especially for more than one person with luggage. The staff is pleasant and there is a nice variety for breakfast.

We appreciated the comfortable beds. It was also good being able to have windows open at night. Well equipped with hair dryer, extra pillow/blanket, tea/coffee, safe, iron board etc. The only thing I missed was the lack of cucumber, red pepper and tomato for the breakfast buffet.

The Mercure London Bloomsbury hotel is a lovely hotel in a nice part of London.We had to change rooms three times when we arrived as we had paid for a standard double room and was given a small double. The second room was next to the Hotels generator so noisy but the third room on the ground floor was perfect. The staff at the hotel are friendly and very obliging. I had paid for a two course meal at the hotel from the normal menu to save time looking around but unfortunately the meal was from a Groupon menu and was terrible. The choice was poor and the quality of the food also poor.

Pleasant welcome from staff. The ground-floor room was nice, comfortable and quiet. It was a bit cold, except for the lovely warm bathroom floor. Whem I queried this, it was quickly put right and the room warmed up. I was disappointed with the restaurant as I had thought it would be more gourmet and less hamburger as it was a Marco Pierre Wbite franchise. The bar though was great.

Great check in no hassle and great to come home at night to a safe warm nights sleep

Nice room, on the top floor, good towel service. The bathroom was a bit windy, due the the bathroom single glass. The staff at the restaurant were often bickering, which can be experienced as a nuisance for hotel guests

We paid in advance and did not order breakfast. Check-in was okay but there appeared to be some confusion about the number of beds; fortunately housekeeping was in the corridor and was able to quickly separate the pushed-together beds into two separate ones. The toilet door meant that one needed to step into the shower to enter the room comfortably, and the toilet was too close to the heated towel rail so sitting on the toilet one was always a little askew. The TV in the room wasn't set correctly so each time it came on it immediately switched into "Store Demo Mode" which meant we had to use the remote control to change the signal input to "TV" rather than whatever is the default setting. Not sure why that was happening. Wifi was available but a little irritating that we kept having to login every few hours. I didn't notice but others in our party noticed a number of noisy people and, bizarrely, a man in the corridor in his underpants apparently knocking on the wrong room doors on Friday and Saturday nights. Concerned that the shower may not be draining very well in the room either (407).

Staff were very welcoming & efficient

I stayed last month and was concerned by the noise level and asked for a refund for the stay I had prepaid a month later which was not possible. I emailed the manager and had a disappointing response 2 weeks after my initial email. During my stays, I was unable to sleep for 2 work conferences due to extreme noise. The toilet wouldn't flush and had to be repaired. The hairdryer in the room had a European plug and when I asked for a British hairdryer, I was provided with an adapter that didn't work. I was then finally brought a British hairdryer but this hassle made me late for work. I was very disappointed as I have stayed at multiple Accor hotels and have never had such a poor experience (especially for the £1200 spent on these 2 stays). I will not be staying at Mercure Bloomsbury ever again. I have never provided negative feedback for a hotel before and genuinely hope you are able to improve your services for other customers.

The accommodation was advertised as a 4* boutique hotel ("The 4-star boutique-style hotel"). Unfortunately, this wasn't an accurate description. The hotel rooms had coffee stains on the wall, a plank of plywood under one of the beds where it had broken. The shower didn't work in one of the rooms and there was no plug for the bath. I believe some of the plug sockets in one of the rooms didn't work either. When this was brought up with the reception staff the issues were treated with contempt. My family experienced a very poor stay and I would not book this again. I have given it a 2* rating as the location is convenient. I would say that when this was brought up we had to repeat ourselves as these issues were not logged on your system at the time. I don't know if this was done intentionally to hide the issues raised or whether this was just incompetence. The stay was a dark cloud over a lovely weekend. The hotel really needs to re-evaluate its product and service as the whole experience was very poor!! I would not recommend this hotel in the slightest if anything I believe a refund would be warranted.

I had a one-night business stay at the hotel and it was less than satisfactory. Very slow check-in process, key badges which didn't work multiple times during a one-night stay; poorly functioning bathroom equipment (i.e., shower head and the water faucet handle), slow elevators and reception staff who could not issue a receipt upon check-out.

Excellent location, clean comfortable and wrll appointed. Breakfast was very nice.

The staff were excellent. The breakfast was great. The room was small and contained tired-out furniture. No bottled water in room. TV was difficult to operate with poor channel selection.

The room’s cleaning, the good internet connection and the position of the hotel are the main things that I appreciate.