Mercure London Bloomsbury Hotel 4 stars

Great location not too far from the centre. Lovely staff, whilst checking in and especially on our way to watch Frozen in the west end where my daughter was dressed up as Elsa and they made a massive fuss over her Rooms were clean and tidy and reception gave us an early check in without asking as the room was ready.

Ok, but nothing special

Very helpful staff Anders clean abs modern facilities.

Room was comfortable. Showerhead was broken, shower was dirty. Would not book again. One of the members of the reception team was very rude, she made you feel like you didn't belong at the hotel. She was there at check-in and at checkout. Not a smile, not a "thank you for your stay". I understand that people may be in a bad mood but, in Hospitality you have to smile through it, for the guest. She should be replaced. People like this do not belong in Accor hotels.

I have to say the location and staff were brilliant , they were very helpful and always had a smile on there face. The room we stayed in 103 was clean, but needs modernising somewhat. Little things such as the carpet riding up next to the beds, tired timber laminate and blistered bathroom doors were the main things, which for a mecure I was surprised. As stated though the room was clean it is just due a face lift.

We have stayed here before and find the hotel convenient (20 minutes walk from Covent Garden and the West End). It is 5 minutes walk from Holborn or Russell Square underground stations. The rooms are comfortable and quiet and staff very friendly. Would recommend for anyone visiting central London for a short break.

we picked it because of its proximity to GOSH where our son was admitted. first two nights were ok but the third night was marred by loud music / partying (apparently the owner's daughter was hosting a birthday party) until well into the early hours of the morning. that really spoiled the experience.

We was well looked after hotel was clean staff were very helpful

This hotel is very well located, convenient, clean and with good breakfast provision. All the staff I encountered were both polite and friendly. Recommended.

Stayed for one night for an event nearby. Hotel was very well located. The rooms and corridors were small, but that's to be expected for an old building in central London. The room was rather shabby, and not very clean - maybe no one had stayed in it for a while, based on the dust around the place, but that's not much of an excuse. The bathroom in particular was not very clean, and when I turned on the shower lots of dust and hair came off it and the shower head itself was very smeary. The most annoying thing was having a housekeeper repeatedly rattling my door and demanding to know when I was checking out - even though it was only 9.20am, I had a 'do not disturb' sign on the door, and check out was not until 12. I found this extremely annoying and not at all relaxing after coming in very late from an event. I would not stay here again. I have stayed at other Mercures which were fine, but this one is nothing like the usual Mercure experience.

Quality of service was excellent, from all staff, very comfortable, would have liked a view from window though. Good location within London, and breakfast was really good.

Overall a great experience. Your staff are very personable and helpful. Hotel and room were good, location great. Only negative was the breakfast, this was provided at no cost and we appreciated it, but if we had been paying for it, I would have looked for a refund. Hot food is limited and forever running out, it's just not fit for the numbers of guests you have. We ended up eating breakfast in parts.

Stayed at this hotel due to proximity to the Queen square hospital. Had requested an accessible room. Unfortunately, this room measures 7/8 ft maximum, no space for luggage. Leaky tap spraying water like a sprinkler. Not acceptable for an accessible room. Health and safety issues!

stayed there in the past but will never stay again as the nice staff has left. I have problem with my back and asked the woman if she could help me carry my suitcases up the set of steps and she refused. From that moment it went from bad to worse. Don’t bother complaining as the general manager is rude and not interested in delivering excellent customer service. Not to the standards of All for sure.

I've stayed at the hotel a number of times becuase of the great location for both London's West End - Holborn, Covent Garden, Leicester Square - and the City of London. It's always clean and the staff are excellent. Great that things are returning to normal again with rooms being made-up and cleaned each day, the bar open (at the moment just to residents) and a very good hot breakfast as well as the continental.