Mercure London Bloomsbury Hotel 4 stars

Bathroom facilities were disappointing, small cramped, poor water pressure for shower. Room not cleaned properly, false eye lash found on floor.

Staff helpful and pleasant. Room and bathroom clean. Bed comfortable and good sleep quality.

I arrived off a 30 hour flight, and woke up in the morning to cold water at 6am. I had to get to a meeting so had to deal with it, but spoke to management later. They promptly sent someone to look at the issue, who told me it was resolved. The next morning at 6am I had the same problem. I called reception and switched rooms. The same problem. I returned at 11am to hot water. This hotel appears not to have hot hot water at 6am on the 6th floor. Not what one would expect for a 4 star accor hotel. I was very disappointed and this caused me to lose trust in the brand. I emailed to explain my issue following my stay and have received no response.

Hotel is well located and staff are friendly and efficient. Room was nice if a little small. It was a nice touch to give us some snacks and drinks when we arrived. The room had all the facilities we needed including iron/ironing board as well as tea/coffee making facilities.

small room, old and dinged and battered furniture

Despite online check-in prior to arrival I was unable to pick up my room key due to staff shortages on reception. The triple room was smaller than advertised. The room was set up for only two guests despite the extra bed being squeezed in. Only two glasses, only two cups and only two sets of towels. I rang for extra towels which arrived. The cups and glasses never arrived. Due to the room having 5 ill fitted seals on the windows we were unable to sleep. I was aware of the storm. The staff were not interested in looking for an alternative room. Other guests commented on their rooms being OK due to being away from the front of the hotel. The only positive was the staff at breakfast.

Generally good stay with a few minor issues. We booked 2 rooms and only one had a coffee making machine in it. Also the cleaner flused a tea bag down the toilet which took multiple flushed to then clear it.

Great location, clean well presented rooms

The check-in was below expectation. The receptionist was very confused and took him quite some time until I was able to have my room key. The room was very small! The smallest I have ever be in a Mercure Hotels! Very disappointed. The breakfast was ok, missing vegetables and more fruits. The cleaning was very good. The checkout was also a problem, the information I have asked to fill in during the checkin was not done and the receptionist had to redo my invoice. In general it was below the level that I had from previous experience from Mercury.

overall impression is that the rooms need an overhaul. The WiFi from the Thistle next door was better than the one from the Mercure

Excellent hotel; would definitely book here again! Clean, efficient, friendly staff and the location was awesome.

Small but nice room everything we needed in room, toilet seat was broken though. Lovely breakfast great choice on menu you don’t see eggs benedict on many Mercure breakfast menu.

On the + side: I really appreciated that the morning staff did a great job and helped me with an early check-in (9am). AMercure London provides a nice healthy breakfast, but I would have liked more fresh fruit (vs canned). Eggs, sausage, breads and coffee all were done well. And a shout-out to Robert (maitre'd from Chicago), who made me feel right at home. The Italian restaurant attached was surprisingly good. On the - side: The single room was incredible small - as was the bathroom - with tight quarters all around. I would have opted for a smaller (single) bed, vs the double I ended up with - to have a bit more room. And could not figure out how to turn on the in-room heater...just a minor inconvenience.

Made a nice change from my usual hotel. The staff were friendly and the room was comfortable. If a little noisy.

Apart from a problem with checking in, your computer incorrectly believed i was booked for the previous night, all was fine.