Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 631 reviews

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Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  631 reviews

Fantastic service in a beautiful and historic building

Customer review rating 5.0/5

Charlotte P. Business - Confirmed reviews ALL

My stay was simply magnificent from start to finish. From check in all the way through to my very sad departure, everything was thought of, every detail taken care of and I felt completely relaxed and pampered. I would like to say a special thank you to Gigi in the Guards Bar who took care of us all, and the staff in the Spa too, who were all fabulous - I can see why you have just won Spa of the year!

Dear Ms P., I hope this message finds you well and filled with the warmth of cherished memories from your recent return at Raffles London at The OWO. Allow me to extend my heartfelt gratitude for your continued support and for taking the time to share your positive feedback with us. As a cherished guest and advocate for Raffles London, your insights hold immense value in our ongoing quest to refine and elevate our legendary service. It brings us great joy to learn that your recent stay with us was as delightful, especially thanks to Gigi at the Spy bar. At Raffles London, our mission is to ensure that every moment of your time with us is filled with wonderful memories. Your satisfaction is the ultimate reward for our dedicated team. Wishing you a pleasant day ahead. Yours sincerely, Florian Mendes Assistant Front Office Manager

Fantastic Stay

Customer review rating 5.0/5

James S. Couples - Confirmed reviews ALL

Wonderful service and stunning hotel

Dear Mr S., Warm greetings from Raffles London at The OWO, I hope you had a smooth journey after your stay. Thank you for your positive feedback it is invaluable in helping us enhance our service. We look forward to welcoming you back, and please feel free to contact me directly for any future assistance. Warm regards from all of us at Raffles London. Florian Mendes Assistant Front Office Manager

Incredible

Customer review rating 5.0/5

Tess Friends - Confirmed reviews ALL

Incredible property, excellent service, the staff makes the whole experience. Highly recommend the Spy Bar and the Spa.

Dear Ms B., Warm greetings from Raffles London at The OWO, I hope you had a smooth journey after your stay. Thank you for your positive feedback it is invaluable in helping us enhance our service. We look forward to welcoming you back, and please feel free to contact me directly for any future assistance. Warm regards from all of us at Raffles London. Florian Mendes Assistant Front Office Manager

Incredible stay

Customer review rating 5.0/5

Michael R. S. Couples - Confirmed reviews ALL

This is among the best hotels we have ever stayed at. Beautiful rooms. World class service. Incredible history, great atmosphere, outstanding restaurants and bars. We have already decided to come back.

Dear Mr S., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am delighted to hear that you have enjoyed your stay with us. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your time with us. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. At such time, I would encourage you to reach out to myself directly for any assistance you may require. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home Wishing you a pleasant day ahead. Yours sincerely, Florian Mendes Assistant Front Office Manager

Authentic

Customer review rating 3.5/5

Stephen A. Couples - Confirmed reviews ALL

We had a room overlooking Horse Guards - all very comfortable. One thing I would aim to improve is the bedroom lighting. We felt that while some of the lights were warm and soft the main bedroom pendant light gave off a cold grey light. It's a very small detail - but at £1,500 per night these details need to be right. We usually stay in The Corinthia - this visit was for a wedding anniversary and we wanted to see the new place as my late mother in law worked in the War Office back in the 50s and early 60s.

Dear Mr A., Seasons greetings from Raffles London at the OWO! I hope you had a safe onwards journey following your recent visit. Thank you very much for taking the time to write to us following your stay at Raffles. I was glad to learn that overall you had enjoyed your stay, and most importantly, glad to know you chose us to celebrate such a special occasion. I hope that the team were able to make it a memorable experience for you, especially having such a connection with the Old War Office. Please accept my apologies if you found the pendant light in the room too cold for your liking. I can assure you that as a guest of Raffles, your insight and feedback is of immense value. We are constantly monitoring and reviewing our products and services and I thank you for your comments as it is through such comments that we are able to improve. I hope that we would have the pleasure of welcoming you back to Raffles. Please do reach out to me directly should you have any future plans and I would be delighted to oversee your reservation for you. Kind regards, Ali Elbaroudy Assistant Front Office Manager

Other web-users rate our hotel

  • 153 reviews 9.6/10 Location
  • 200 reviews 8.2/10 Room
  • 444 reviews 9/10 Service
  • 181 reviews 9.2/10 Amenities
  • 142 reviews 9.4/10 Vibe
  • 131 reviews 8.3/10 Food
  • 57 reviews 9.3/10 Bar
  • 57 reviews 8.3/10 Comfort

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