Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 1,422 reviews

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Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,422 reviews

Customer review rating 5.0/5

Frank C. G. Families - Confirmed reviews ALL

From the decor to the restaurants to the bars, to the amazing professional staff there is no finer place to stay in London

Dear Mr. G., Thank you for your gracious feedback. It is gratifying to know that you appreciated our decor, dining options, and the professionalism of our staff. Please allow me to pass your kind words of compliments to the entire Concierge team whom I know will be more than happy receiving your feedback. Your kind words inspire us to maintain the highest standards for our guests. With best regards, Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 5.0/5

Patrick M. G. Families - Confirmed reviews ALL

We had a fantastic time. We will only stay at Raffles London now. Raffles even sent us my wife's phone after she left it in the room. Thank you!

Dear Mr. G., Thank you for your generous feedback, we are very delighted to hear that you enjoyed our location, service, and the overall experience during your stay and we look forward to welcoming you back to Raffles London in the future. With kind regards, Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 5.0/5

Christopher K. Couples - Confirmed reviews ALL

We had a wonderful stay at the OWO. The room was very comfortable, food was good, and staff exceptional. Flawless…

Dear Mr. K., Thank you for your kind words regarding your recent stay at Raffles London. We are delighted that you found your room comfortable and our staff exceptional. Please allow me to pass on your compliments to our concierge Shay, who will certainly be very pleased to hear them. With best regards from London, Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 4.5/5

Marayka R. W. Families - Confirmed reviews ALL

We had the most amazing New Year's eve stay ever! Privat access to the fireworks and cordoned off streets was great. Parade the next day made the are mayhem but the hotel was an oasis of calm. The concierge team were on point making things happen...dinner resos ect. Property is historic but also beautiful and updated. Loved the Spy Bar and restos on property. Only downside was room not available until check-in time. Pool and spa were absolutely fantastic. Loved our four day getaway.

Dear Marayka R. W., Thank you for sharing your wonderful experiences with us. We are delighted that your New Year's Eve stay was so memorable and that our concierge team was able to assist you effectively with your preparations. It is also wonderful to hear that you enjoyed the ambience of our historic property, the Spy Bar and our fantastic pool and spa facilities. We appreciate your understanding regarding room availability at the time of check-in, as we strive to maintain our high standards of cleanliness and comfort for all our guests. Please allow me to pass on your kind words to our concierge Shay, who will certainly be delighted to hear them. We look forward to welcoming you back soon for another memorable stay with us. Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 3.5/5

Sally M. C. Families - Confirmed reviews ALL

Family gathering for Christmas. The suite was very comfortable and the service was generally good. The concierge was probably the least approachable and wanted to maintain an air of authority, which detracted from the politeness of other staff members.

Dear Sally M. C., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the suite comfortable and appreciated the service provided by our team. However, we regret that your experience with our concierge did not meet your expectations and we will use your comments to review our standards as well our House Car procedure. Your comments will be taken into consideration as we strive to enhance our guest interactions. With best regards, Mathias Gerds Hotel Manager Raffles London at The OWO

Other web-users rate our hotel

  • 324 reviews 9.5/10 Location
  • 439 reviews 8.5/10 Room
  • 888 reviews 9.1/10 Service
  • 367 reviews 9.2/10 Amenities
  • 278 reviews 9.5/10 Vibe
  • 254 reviews 8/10 Food
  • 132 reviews 9.7/10 Wellness Area
  • 127 reviews 8.4/10 Comfort

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