Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 751 reviews

Raffles London at The OWO - Image 1
Raffles London at The OWO - Image 2
Raffles London at The OWO - Image 3
Raffles London at The OWO - Image 4

Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  751 reviews

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Great

Brilliant stay

Customer review rating 5.0/5

Diego P. Business - Confirmed reviews ALL

One of the best hotels I have experienced in London.

Beautiful historic hotel

Customer review rating 5.0/5

Renee V. Families - Confirmed reviews ALL

Guest services was exceptional in this one of a kind hotel.

Excellent time at Raffles The OWO!

Customer review rating 5.0/5

Honey T. Friends - Confirmed reviews ALL

The best part of our stay was your staff. Ever so friendly, helpful and resourceful. It was amazing to stay in such a historic building. I love that the renovations struck an excellent balance between keeping the old while putting in all the mod cons. Good job, Team Raffles!

Location, concierge, quality of r., doormen

Customer review rating 4.0/5

B G. 4. R. Friends - Confirmed reviews ALL

All was perfect except for reception. Because I arrived booking througg a thirdxparty they seemed to think it was beneath them. Reception was always just horrible. Every question I asked no matter what. As I arrived it was wet and I needed to go to a gala. They are way beneath the quality of the hotel. The doorman saw I was in a hurry and lent me the town car so that was very nice. Then on last day there was I mistake in my reservation I do not know how, but my flight ws a day later. They called trying to make me go even though my things were obviosly inside by 4 pm. They stopped the cleaning so when I answered I was stay to extend they were not even nice. They said so you leave then, and I repeated I have an event I will pay. They then said so we increase you limit it really was so awful. Because there were so many free rooms as winter and the people were so so nice at the bars, frint and service. Rooms so nice comfortable. Then they proceeded to give the worst rate for a more expensive r. than I was in. They said it was the computer and yes it is more if you stay one night but I was there the week. The day before I would have said the loviest hotel but I do not think I will go back. If it were my hotel I would fire them all, every one at reception is condesending. That I booked in BA has nothing to do with it. But as mentioned doormen and concierge wonderful. That last day I had to call the concierge after going in oerson to extend and pre check out, to have r. cleaned rubbish picked, water replaced for a payment of 880 pounds, reception refused to take my call just because of a mistake, and of course one I did not notice on itinerary. 30 mins before that I thought the hotel was perfect. I booked through BA holidays as was 1st class tkt. Location is great, building wonderful pity the horse guards sometimes close gate at night.

Other web-users rate our hotel

  • 184 reviews 9.5/10 Location
  • 243 reviews 8.3/10 Room
  • 519 reviews 8.8/10 Service
  • 214 reviews 9.1/10 Amenities
  • 167 reviews 9.3/10 Vibe
  • 156 reviews 8.4/10 Food
  • 71 reviews 8.6/10 Bar
  • 70 reviews 8.3/10 Comfort

Powered by Trustyou

Our other establishments nearby

All our hotels in London