Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 141 reviews

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Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  141 reviews

Customer review rating 4.0/5

Emma N. Business - Confirmed reviews ALL

Hotel very nice and plenty of staff which is excellent. Food in the hotel was lovely the French outside was underwhelming. The rooms were beautiful. A few attention to deal issues my husband ansked for Diet Coke on arrival and was given coke and not impressed with security shouting up the grand stairs to the top having not asked us at the bottom as to whether we were hotel guests! This happened twice and was extremely poor conduct.

Dear Ms N. and Mr K., Warm greetings from The Old War Office, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your feedback, as a valued guest and supporter of Raffles London during our opening year, this is truly helpful so that we may improve upon our legendary service. On behalf of all of our Team here at Raffles London at The OWO, we would like to extend our most sincere apologies for the shortfall encountered. Please rest assured this has been shared with our Hotel Manager, so we may look to improve in the future. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. At such time, I would encourage you to reach out to myself directly for any assistance you may require. Wishing you a pleasant remainder to the year ahead in the meantime. Yours sincerely, Elia Tonellotto El…

Beautiful historic Raffles OWO!

Customer review rating 5.0/5

Lwinck Couples - Confirmed reviews ALL

My stay at the hotel was one that I won't soon forget. The building itself, the history in the walls and elegance is unparalleled. It was a wonderful stay. The service, rooms, dining venues - all of it was amazing.

Dear Ms W., Warm greetings from The Old War Office, I do hope you have had a safe onward journey following your stay with us celebration your Birthday. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London during our opening period, this is truly helpful so that we may improve upon our legendary service. On behalf of all of our Team here at Raffles London at The OWO, we would like to extend our most sincere gratitude once again for your feedback. With this in mind, we hope to have the change to welcome you back to the hotel in the near future. At such time, I would encourage you to reach out to myself directly for any assistance you may require. Wishing you a pleasant remainder to the year ahead in the meantime. Yours sincerely, Elia Tonellotto El…

WOW is an understatement

Customer review rating 5.0/5

Cristina C. Families - Confirmed reviews ALL

Everything was perfect! Since we arrived the staff was very friendly our rooms were large and AC worked perfectly. We usually struggle with this and the hotel exceded our room expectations. The concierge was amazing he got us a hard to get reservation one night before. We loved it and will be back soon

Dear Ms C., Warm greetings from The Old War Office, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London during our opening period, this is truly helpful so that we may improve upon our legendary service. On behalf of all of our Team here at Raffles London at The OWO, we would like to extend our most sincere gratitude once again for your feedback, which has been shared with our Team with a note of appreciation. With this in mind, we hope to have the change to welcome you back to the hotel in the near future. At such time, I would encourage you to reach out to myself directly for any assistance you may require. Wishing you a pleasant remainder to the year ahead in the meantime. Yours sincerely, Elia Tonellotto El…

Perfectly located and spectacular inner finish.

Customer review rating 5.0/5

Simon G. Friends - Confirmed reviews ALL

It was superb from start to finish the staff set a superbly professional standard, Marco’s food was of such a high standard after which we went into the Spy Room which finished this fantastic experience one we will repeat. Thank you OWO

Dear Mr G., Warm greetings from The Old War Office, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London during our opening period, this is truly helpful so that we may improve upon our legendary service. On behalf of all of our Team here at Raffles London at The OWO, we would like to extend our most sincere gratitude once again for your feedback. With this in mind, we hope to have the change to welcome you back to the hotel in the near future. At such time, I would encourage you to reach out to myself directly for any assistance you may require. Wishing you a pleasant remainder to the year ahead in the meantime. Yours sincerely, Elia Tonellotto el…

Excellent experience

Customer review rating 4.5/5

A D. Families - Confirmed reviews ALL

A unique and superb building renovation, fabulous food and attentive service.

Dear Ms D., Warm greetings from The Old War Office, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London during our opening period, this is truly helpful so that we may improve upon our legendary service. On behalf of all of our Team here at Raffles London at The OWO, we would like to extend our most sincere gratitude once again for your feedback regarding the overall service you received. This has been shared with our Director of Food & Beverage as a note of appreciation. With this in mind, we hope to have the change to welcome you back to the hotel in the near future. At such time, I would encourage you to reach out to myself directly for any assistance you may require. Wishing you a pleasant remainder to the year ahead in the meantime. Yours sincerely, Elia Tonellotto El…

Other web-users rate our hotel

  • 33 reviews 8.8/10 Location
  • 54 reviews 8.3/10 Room
  • 121 reviews 9.3/10 Service
  • 60 reviews 9.4/10 Amenities
  • 46 reviews 9/10 Vibe
  • 41 reviews 7.5/10 Food
  • 27 reviews 10/10 Bar
  • 18 reviews 9.1/10 Wellness Area

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