Mercure Jakarta Gatot Subroto bintang 4

First visit, the front office couldnt find our booking number, we had to wait for an hour, after several follows up, finally we can get our room. It was a busy day for the hotel but I think STILL need service improvement around busy days like that. Room interior is incredibly nice, scents and cleanliness are also great. I love the painting behind the bed head. Lighting interior is stunning so we can produce nice family photos. View from the room (18th floor) is great facing Gatot Subroto street. Bathroom and powder room are also nice to hang in. Everything I experienced was lovely. Especially the front office staff name Olivia (I nearly forgot her name is it there any Olivia? - hahaha) she is really nice and helpful.

We booked this hotel for a stay during new year eve. As a accor limitless member we were advised to book via accor website to get a package deals, we were assisted by Ms Putri from reservation dept which was ver helpful. She extended her assistance to make sure we got all our request were meet such as the extra bed, non smoking room and arrangement for the bed setting in our room. On the day we checked in, though she was not on duty she had texted to make sure our stay was comfortable and everything was ok. Thumbs up for ms Putri! Everything was really brand new in this hotel, we loved our room and our lunch in the cafe were also delicious. We strolled to check out the pool in 17th floor. The water was too cold to swim but the bar area was a good place to hang out. The only down side was the bfast the next morning on jan 1. We understood that it was full occupancy in the hotel but since the package that we booked were included bfast and we believed most of the guest as well, at least the hotel should be more prepare to open extra room for the guests. The situation on bfast area was beyond control, people jst ate standing up in front of the buffet tables. We ended up not having anything as we did not hv any table to sit there is no staff to help mending the mess, and the food was literally almost finish. Other than that everything is ok.

I stayed 4 nights at this hotel and was very pleased with the clean and comfortable room. Was told this is a new hotel. Breakfast spread was adequate with good service and food quality. Would recommend for those have activities in Southern and Central Jakarta.

B/F was ok but the cleaning up of leftover plates could be faster. Presentation of food could be improved. Checking out was good though there was only one lady receptionist who could do the transaction in the morning at 9++am. Advice on where to go for dinner could be better.

Checked in and was told there was only smoking room left. Despite indicating that I wanted a non smoking room on the reservation, they said it was "on request" only and first come first serve. As it was a 2 night stay, I requested for a change the following day. Reception agreed to block a room and told me to go to reception the next morning for the change. Went to reception the next morning at 10, they said no such record and that all the non smoking rooms had been given out. I challenged if everyone staying that night was already checked into non smoking rooms. They just said sorry, nothing they can do. Only when I requested for the duty manager did they manage to get me a non-smoking room. Breakfast is definitely not worth the money. There is a decent selection. The only problem is that they went out of stock and was never refilled for the rest of breakfast. So imagine, no juice, no fruits, no yoghurt, a bit of bread left for the last hour of breakfast. I strongly suggest paying another 150K/night for a 5 star hotel nearby. Especially on weekends, the price difference is not big.

Stayed here for 2 nights last week was great as usual. Mercure Gatot Subroto has great rooms and location to make easier to go anywhere. Compliment to Harry a room attendant who take care my needs during stay as well Nurul at the restaurant. This is my fourth or fifth times stay in this hotel but i haven't found any taste food for breakfast. Suggest you also serve beef bacon like other Mercure for breakfast. Thank you.

I really enjoyed the spacious room, with spectacular view of Jakarta. It is well-designed, very comfortable. Delicious breakfast, coupled with friendly and helpful staff. Hotel is strategically located.