Dear Mrs. Naniwaty S., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Ms. Fitiria, Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Mr. Dimas A.. G., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always A. pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. On the other hand, we have received your feedback well in regard to the swimming pool that is cloudy. Rest assured that we will certainly share your feedback with the related department. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Mr. Mohamad Khalid, Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Mr. Yefi Abdullah, Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Mr. Afifa S. Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Mr. Suristianto N., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Mr. Saad A., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. On the other hand, we have received your feedback well in regard to the bathroom smell. Rest assured that we will certainly share your feedback with the related department. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Ms. Caroline T. H., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. On the other hand, we have received your feedback well in regard to the dust in the room, bathroom seems to be filled with tiny dust particles flying and the uncomfortable towels. Rest assured that we will certainly share your feedback with the related department. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Ms. H., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Ms. Hera I., Thank you for choosing Pullman Jakarta Indonesia as your home away from home, and for taking the time to share your experience with us. We sincerely regret that your recent stay did not meet your expectations. Please accept our heartfelt apologies for the disappointment you experienced. We are truly sorry to learn that the room assigned did not match your booking expectations. We also understand your disappointment regarding the room change request. Unfortunately, due to our high occupancy during your stay, we were unable to accommodate your request for an alternative room. We sincerely apologize for the inconvenience this caused and appreciate your kind understanding. At Pullman Jakarta Indonesia, we are committed to delivering attentive and memorable experiences, and it is clear that we missed the mark on this occasion. Your feedback has been personally shared with our team for immediate review and improvement. We truly value your comments as they help us understand where we can do better and ensure we continuously improve our service. Should you consider giving us another opportunity, we would be honored to welcome you back and restore your confidence in us. Please do not hesitate to contact us directly if we may assist you further. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Mr. Affan A., Thank you for choosing Pullman Jakarta Indonesia as your home away from home, and for taking the time to share your experience with us. We sincerely regret that your recent stay did not fully meet your expectations. Please accept our heartfelt apologies for the inconveniences you experienced. We appreciate you highlighting the multiple knocks on your door during your stay. While some of these visits were part of our standard service procedures and operational responsibilities, we understand that the frequency may have disrupted your comfort and privacy. We sincerely apologize for the inconvenience caused and will review our internal coordination to ensure a more seamless and less intrusive guest experience in the future. We are also sorry to learn about the unpleasant odor from the closet area. Please rest assured that we have shared your feedback with our Housekeeping team for immediate inspection and corrective action to prevent this from recurring. Furthermore, we sincerely apologize for the inconvenience you experienced during the check-in process regarding your payment status. We understand how uncomfortable this situation must have been, and we have shared your feedback with our Front Office team to reinforce our verification procedures and improve our communication. At Pullman Jakarta Indonesia, we are committed to delivering attentive and memorable experiences, and it is clear that we fell short on this occasion. Your feedback has been shared with the respective departments for immediate review, as it helps us identify opportunities to improve and provide a better experience for all our guests. Should you consider giving us another opportunity, we would be honored to welcome you back and restore your confidence in us. Please do not hesitate to contact us directly if we may assist you further. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Ms. Nur A., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Ms. Halida N., Thank you for choosing Pullman Jakarta Indonesia as your home away from home, and for taking the time to share your experience with us. We sincerely regret that your recent stay did not meet your expectations. Please accept our heartfelt apologies for the inconvenience caused by the malfunctioning water heater in your room, which affected your comfort during your stay. We also apologize for the service experience you encountered during breakfast. We are especially concerned to learn of your perception that the level of service varied based on guests' attire, as well as your interaction with our egg station attendant, who did not provide the warm and courteous service you rightfully expected. Please be assured that every guest deserves to receive the same level of respect, care, and hospitality, regardless of appearance or attire. Your feedback has been shared with our Engineering and Food & Beverage teams for immediate review and corrective action. At Pullman Jakarta Indonesia, we are committed to delivering attentive and memorable experiences, and it is clear that we fell short on this occasion. Your feedback is invaluable in helping us identify areas for improvement and reinforce our service standards. Should you consider giving us another opportunity, we would be honored to welcome you back and restore your confidence in us. Please do not hesitate to contact us directly if we may assist you further. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Mr. Randy H., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Mr. N., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Mr. Mark R. S., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely appreciate you taking the time to share both your positive experience and your constructive feedback with us. It is always a pleasure to know that Pullman Jakarta Indonesia remains one of your memorable Pullman stays, and we are truly grateful for your continued love and support for the Pullman brand. We are also delighted to hear of your intention to share your positive experience on TripAdvisor. On the other hand, we have received your feedback well regarding the bathroom condition upon arrival, the children's play area and activities, the vaping observed in the public area during the Jakarta Anniversary celebration, and the valet parking experience. Please rest assured that your comments have been shared with the respective departments for further review and improvement. We sincerely apologize for the bathroom condition you encountered upon arrival, and we will reinforce our inspection procedures to ensure a more comfortable experience for our guests. Regarding the children's facilities and activities, while our team had shared the available offerings during your stay, we truly appreciate your suggestion for a wider variety of activities for families enjoying a staycation. Your feedback will certainly be taken into consideration as we continue to enhance our guest experience. With regard to the vaping incident, we have shared your observation with our Security team to strengthen monitoring in public areas, especially during busy events, to ensure a safe and comfortable environment for all guests. Lastly, we appreciate your comments regarding the valet parking service. As previously discussed during your stay, we fully understand your concerns and have duly noted your feedback. We will continue reviewing the overall arrival experience to make it as seamless and convenient as possible. Once again, thank you for sharing your valuable feedback. We truly appreciate your support and the opportunity to improve. We look forward to welcoming you back to Pullman Jakarta Indonesia and creating many more memorable moments in the future. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Mr. Farrell J. S., Thank you for choosing Pullman Jakarta Indonesia as your home away from home, and for taking the time to share your experience with us. We sincerely regret that your recent stay did not meet your expectations. Please accept our heartfelt apologies for the shortfall you experienced. At Pullman Jakarta Indonesia, we are committed to delivering attentive and memorable experiences, and it is clear that we missed the mark on this occasion. Your feedback has been personally shared with our team for immediate review and improvement. We truly value your comments as they help us understand where we can do better and ensure we continuously improve our service. Should you consider giving us another opportunity, we would be honored to welcome you back and restore your confidence in us. Please do not hesitate to contact us directly if we may assist you further. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Dear Mr. B., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. On the other hand, we have received your feedback well in regard to the room is small. Rest assured that we will certainly share your feedback with the related department. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager