Fairmont Jakarta bintang 5

Catatan tamu Avis (Peringkat ALL) 4.6/5 2.175 ulasan

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Deskripsi

Hotel yang disetujui ALLSAFE

Keistimewaan hotel

  • Labelled ALLSAFE

  • A selection of 10 distinctive restaurants, lounges and bars

  • Underground passage linking the hotel to Plaza Senayan and Sentral Senayan office towers

  • Sky Suites offering the convenience of home within a 5-star setting, ideal for extended stays.

  • Parking garage and rooftop helipad for maximum convenience

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Lokasi hotel

Fairmont Jakarta

Jl Asia Afrika No8
10270 JAKARTA
Indonesia

GPS:-6.221751, 106.798688

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.6/5  2.175 ulasan

Peringkat TripAdvisor  5.0/5  3.976 ulasan

Sertifikat keunggulan 2023

Fairmont Hotel review

Catatan Tripadvisor 4.0/5

Ahbud Ulasan TripAdvisor tersertifikasi

The Fairmont hotel well located in central of Jakarta and nearby the famous shopping center (Plaza Senayan and Senayan City mall) and GBK stadium for sport activities. The hotel equipped with good sport and recreation facilities and easy accessed

Enjoyable stay

Catatan Tripadvisor 5.0/5

khadz0290 Ulasan TripAdvisor tersertifikasi

Enjoyable stay with my partner to celebrate my birthday. The location is excellent within close proximity to shopping malls, the stadium / green space (excellent for jogging) and restaurants. Facilities are modern and took full advantage of the swimming pool, sauna and spa (I recommend the massage). The rooms were spacious, clean and the smart toilet was a pleasant addition.

Worst Service of ALL

Catatan Tripadvisor 1.0/5

Auliya2808 Ulasan TripAdvisor tersertifikasi

I find it unusual of me to write an unfavorable review of Accor’s luxury property brand. Unfortunately, my experience of staying at Fairmont Jakarta was disappointing or dischuffed. It all began when I stepped out of the taxi and set foot in the lobby, where the staff could have been more attentive to help me with my three 33-inch bags until I approached them, asking for their help. When entering the lobby, I was approached by the lobby ambassador, who didn’t seem to be giving a welcoming vibe. Instead, she asked about the kind of room I booked, and that was the only conversation we had while walking from the security scanner to the front desk. At the front desk, the check-in was prolonged, and the staff who attended to me was unaware of the special rate I was entitled to. Despite my two days’ early notification for early check-in and room preference, the room I requested was not ready on my arrival and was only ready two hours later. In the end, I got my suite, but unfortunately, the living room was not carpeted. The disappointment continued throughout my stay. At about 6.30 pm, two hotel staff members rang my room to inform me of the turndown service. I politely told one of the staff in English to come again at 7:30 pm as I was having guests in my room. All of a sudden, the other staff blatantly said, “Kenapa ga sekarang aja sih”, insisting on turning down my room immediately. As I was heading out for dinner, I approached the front desk to arrange the turndown service. Despite polite greetings and explanations, the staff merely asked for my room number and full name, providing no further courtesy to reply to my greetings or inquiry about additional assistance, nor did she give closure to the conversation. Another day, another unpleasant moment. I hosted my friends for a catch-up time over breakfast at Spectrum Restaurant. I arrived at the restaurant and waited for the staff to show us our table. After 5 minutes of waiting, nobody came to us, so we decided to find our own table. The experience at the restaurant was upsetting. The staff were not attentive and hospitable at all. The staff didn't even set up our table until we requested it. My friends and I requested our preferred teas; our teas came but without the teaspoons. We needed to ask for it, and they took about a good five minutes to bring our teaspoons despite the cutlery drawer being just right next to our table. Not only that, there were no staff that cared to check on us and clear the plates on our table, unlike the attentive service provided to the white guest seated next to our table. All these experiences at the restaurant really made us uncomfortable, and we decided to leave the place. We did not even care to return for breakfast the next day. On my last day, I called the Royal Service to help me with my big three luggage, but after waiting for 10 minutes, nobody came to my room and I decided to pull the three heavy luggage on the carpeted floor from my room to the lobby. After this series of unfortunate events, I felt that I had made the wrong decision to stay at Fairmont Jakarta. Despite holding the ALL Platinum status, the experience lacked the expected welcome and luxury standard of Fairmont, moreover a thoughtful service. In fact, it was overall an absolutely awful moment for me. The only right thing that happened to me during my stay at Fairmont Jakarta was my experience at the K22 Bar. The staff were attentive, helpful, friendly and the service was fast. Smiles never wore off from their face and they knew how to make my experience at the bar delightful.

After a decade of visits to fairmont, still the best.

Catatan Tripadvisor 5.0/5

StEw115 Bisnis - Ulasan TripAdvisor tersertifikasi

I have been coming back to fairmont for a good part of a decade now despite trying other locations in Jakarta. This to me is the best hotel in Jakarta. I review club suite and club level but service applies to all rooms including the non-club ones. Checkin I was greeted very warmly. All staff was busy with other guests arriving so the manager himself greeted me and helped me with everything. Despite me coming from a resort holiday and not looking particularly business like. Such greeting has become a bit of a rare thing in jakarta recently I think (refer to my other review of raffles just a week ago). Room The room (suite ~110sqm) was spacious, on top level of the hotel (level 19/21, above the hotel are residences) and with a city view. I stayed in the very same room for one week for Covid quarantine in 2021 and they have made visible upgrades to it. This means they care. That’s good. The living area is spacious with a separate additional WC. Bedroom is spacious and mine had windows on two sides as suites on level 19 are all corner rooms. Bedding is too soft for my liking but that is me and I know I’m not easy with that. So that’s not a negative thing I believe. Bathroom is big and the bedroom has a walk in wardrobe. Breakfast and club I enjoy the silence of the breakfast on club level (or gold lounge how they call). There are literally less than a handful of full of people. The buffet is less than the normal breakfast but it has Asian and western delights. A la carte is available also, which makes it overall a good spread. The normal breakfast on level three is also good, but can be very loud at times. The club is one of the very few quiet places in jakarta outside of your room I believe. The staff is outstanding, all of them. It would be unfair to mention any in particular because there are literally no shortcomings. Some staff works there for as long as I go there already. Spa and pool - the pool area is nice and spacious. - sauna are used to be best in jakarta, needs urgent maintenance in my opinion, but that’s a minor matter for me. - I haven’t used the spa. Checkout Checkout is smooth and friendly. Staff I want to expressively mention that all staff in fairmont is very well trained. Some of them speak four languages fluently and they are very helpful and show an honest interest in serving top notch. They do not bother you if you don’t want to be bothered and they are helpful in any situation. Overall and up to now I have decided for myself that this is the only hotel in jakarta that I will be going to. - I never used the spa

improve on the check-in process.

Catatan Tripadvisor 4.0/5

Pioneer68484568401 Ulasan TripAdvisor tersertifikasi

Overall, it's a good stay, but please kindly approve of the reception check-in process. The check-in process took almost an hour of queuing, even with the dedicated line for all ACOR members. As a platinum member, I didn't get any special benefits from staying at Fairmont, such as room upgrades.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 593 ulasan 9.5/10 Lokasi
  • 1.367 ulasan 9.2/10 Kamar
  • 3.120 ulasan 9.6/10 Pelayanan
  • 11 ulasan 8.5/10 Internet
  • 1.417 ulasan 9.5/10 Makanan
  • 762 ulasan 9.4/10 Fasilitas
  • 671 ulasan 9.7/10 Suasana
  • 560 ulasan 9.3/10 Kebersihan

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