I stayed for three nights for a business purpose and initially booked a Superior room, but got an upgrade to the Deluxe room which had a better view of the city (and I love it!). The check-in process was pretty straightforward and I got recognition as an ALL Accor Member. Waiting for the EDC machine to process the payment was a bit annoying but it wasn't a big problem, though. The room itself wasn't so spacious but it had a rather high ceiling and a big window allowing natural light to come in which eventually made the space seem bigger. The bed was nice and big, the internet connection was reliable, the lighting was good but the TV connection wasn't that great. There were two separate rooms for shower and toilet, which was good but the bathroom sink placement was something I personally didn't like since water could splash onto the bed. There were a rain shower and a handheld shower, which was nice but the shower area was poorly lit and it kind of felt claustrophobic. Also, the water smelled weird initially but after a while, it didn't smell that way anymore (I had to wait for about 10-15 seconds before the water smelled normal). I think the best part of my visit was the bar and the restaurant. Perched on the rooftop level of the hotel building, the bar and the restaurant offer a breathtaking, unobstructed city view, and I spent an afternoon having a super late lunch while enjoying the view of rainy Jakarta--it was lovely! The food and drinks were great (I love the chocolate cake they offered during breakfast), the service was good and fast. There was also a small gym on the first level. Location is another great part of my visit. The metro station is only two minutes away from the premises, which was super convenient! Overall, it was a pleasant stay. Will I stay again at this property? Well, yes.

Makanan nya enak enak semua, views dr bar nya bagus, tapi agak kecewa sama petugas front desk. Ketika saya blg mau check-in dari tiket.com atas nama saya, tanpa ngecek terlebih dahulu dia lgsg bilang “oh satu kamar utk satu orang dan satu breakfast ya mba” inget ya dia ga nanya, tapi memberikan pernyataan, kaget dong, terus aku lgsg bilang breakfastnya 2 org kok mas, emg kl satu org atau 2 harganya beda? Dia lgsg jawab.. oh beda mba.. seolah2 disini saya di sarankan utk menambah pembayaran utk tambahan 1 breakfast lagi. Terus aku masih kaya kaget dan wondering. Karena dia liat aku kaya masih ga percaya gitu, dia lgsg bilang saya mau cek dulu bukti bookingnya? Ketika aku kasih dan benar itu utk 2 org, baru minta maaf. Pas aku tanya kenapa td ngasih penyataan kayagitu, katanya notif dr tiket.com nya ga ada menyebutkan utk breakfast. Lah kl gitu, kenapa dr awal dia ga nanya dulu? Malah ngasih pernyataan kayagitu. Maksudny apakah? Nah, terus sebelumnya saya jg kecewa dgn front desk karena sebelum checkin saya menelfon dan bertanya apakah saya bisa checkin lebih awal di jam 12 siang? Karena saya udah request sebenernya dr tiket.com. Saya ga keberatan sebenarnya kl memang tidak bisa. Tapi alangkah baiknya dan bijaksana nya jika customer bertanya tentang hal yg tidak mungkin, si front desk bisa menjawab dengan “maaf bu, sebentar saya cek dulu” bukan nya memotong perkataan saya dan langsung bilang “ngga bisa” “soalnya kita full”dengan nada ketus, Its not polite loh dalam mengahadapi customer, kita jdi ngerasa ga dihargai. emg front desk nya harus di training ulang deh, gimana caranya menghadapi customer dan bikin customer merasa nyaman.

Pelayanan ramah, makanan enak, nyaman.

wastafelnya agak mampet House kipping nya kerjanya kurang bersih

kamarnya bagus, dan ramah staff nya