Raffles Udaipur 5 stars

The property is beautiful, expansive, and impressively well maintained, with plenty of activities to enjoy during the day. However, there were several aspects of our stay that unfortunately did not meet the expectations associated with Raffles, especially considering we had opted for the Romance at Raffles package at an additional cost. These issues collectively took away from what was meant to be a very special occasion. 1. There was a huge gap between the package inclusions and the actual experience. 2. We had specifically requested an upper-floor room and made the booking nearly two months in advance. Despite this, we were allocated a room on the second floor. Later, while exploring the property, we noticed that rooms on the upper floors appeared to be unoccupied, making the allocation difficult to understand. 3. We had informed the team in advance that we would prefer a non-alcoholic alternative. Unfortunately, we neither received an alternative nor any communication regarding our request. 4. During checkout, we specifically asked whether there were any pending dues and were informed that there were none. Since my card details had already been shared, I assumed any remaining amount would be settled automatically if required. It was therefore quite embarrassing to be stopped at the Lakeshore and asked to pay an outstanding amount of ₹10k. While I understand that billing errors can happen, the situation left me feeling extremely uncomfortable in front of my wife and took away from an otherwise memorable occasion. 5. Before our visit, we tried calling the spa multiple times using the contact number provided in the app, but no one answered. As a result, we were unable to book a couple's spa session for our special occasion, which was disappointing. Overall, while the property, food, and many members of your team were excellent, the experience did not fully reflect the premium service and attention to detail that one associates with the Raffles brand.

I loved the grandeur & food was great.. i felt there is still room for improvement in service..

Amazing property, serene and tranquil, a wonderful getaway. Warm hospitality. Room Service has a room for improvment though, a lingering experience indeed.

“Disappointing experience for a 5-star property. Unfortunately, the service and overall experience did not match the standards expected from a hotel of this category. The staff response was slow, and several aspects of the stay could have been much better. The property may look impressive, but hospitality and attention to detail were lacking. Considering the price, I expected a much more comfortable and professional experience. I hope the management takes this feedback seriously and works on improving the service.”

Had a wonderful stay at Raffles Udaipur, marked by warm hospitality and attentive service throughout. A special mention to Abhinav from Front Office for his courteous and efficient assistance, Ankit from F&B for his attentive service and special dinner arrangements , and Prashant and the Butler team for their thoughtful and personalised hospitality and celebration Thank you to the entire Raffles Udaipur team for making the stay truly memorable.