Dear Mikael, Thank you for your fantastic review and for awarding us a perfect score for your recent business trip to Mövenpick Hotel Melbourne On Spencer! We are thrilled to hear that you found our hotel very beautiful, well-located, and enjoyed a very good stay with a comfortable bed. It brings us immense pleasure to know that Hugo received you with kindness and patience, and that you found our team to be excellent. We will be sure to pass on your special mention to Hugo. Your perfect ratings across booking experience, arrival and check-in, accommodation, cleanliness, our team, check-out, and sustainability efforts are truly appreciated. We are also pleased that you enjoyed your welcome amenity of a chocolate bar and a pair of socks, finding them very amusing! We note that you did not have the opportunity to enjoy a welcome drink and were not offered a room upgrade, and we will take this into consideration for future stays. Thank you for your continued loyalty as an ALL Accor loyalty programme member. We truly appreciate your glowing feedback and look forward to welcoming you back for another excellent experience. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Sebastien, Thank you for your absolutely wonderful 10/10 review of Mövenpick Hotel Melbourne On Spencer, titled "Excellent séjour"! We are thrilled to hear that you had an excellent stay on all levels. It brings us immense joy to know that you found our welcome particularly pleasant, your room clean and well-decorated, the breakfast selection varied, and the pool and spa area clean and very enjoyable. Your special mention that our hotel staff are particularly kind and attentive is truly rewarding, and we will be sure to pass on your praise to our reception team and the two individuals who assisted you at breakfast. We sincerely appreciate your feedback regarding the cleanliness of the pool, especially when it is busy. Please be assured that we take cleanliness very seriously, and we will review our maintenance schedules and procedures to ensure the pool remains pristine at all times, even during peak periods. We also note that you were not offered a welcome drink. As a valued Silver member of the ALL Accor loyalty programme, we sincerely apologize for this oversight. Please note that welcome drink vouchers are now typically loaded directly onto the Accor ALL app, and we will reinforce our procedures to ensure this process is clearly communicated to all eligible guests. Despite these minor points, we are delighted you had such a positive experience and found your overall stay, accommodation, breakfast, team, check-out, WiFi, sustainability efforts, and loyalty recognition to be perfect. We look forward to welcoming you back for another excellent stay in the future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Francesca, Thank you for your positive feedback regarding your recent family stay at Mövenpick Hotel Melbourne On Spencer! We are delighted to hear that you found our hotel "bien situé" (well-located), very pleasant, and your room spacious. It brings us great pleasure to see consistently high ratings across all aspects of your experience, including booking, arrival, accommodation, cleanliness, our team, check-out, WiFi, and sustainability efforts. As a valued ALL Accor Silver member, we sincerely thank you for your loyalty. We appreciate you choosing to stay with us during your visit from Switzerland. We look forward to welcoming you and your family back to Mövenpick Hotel Melbourne On Spencer in the future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear jerome a., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Melbourne On Spencer. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Dawkins Front Office Manager Movenpick Hotel Melbourne

Madame/Monsieur G., Nous vous remercions pour vos commentaires suite à votre séjour à Mövenpick Hotel Melbourne On Spencer. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Michael Dawkins Front Office Manager Movenpick Hotel Melbourne