Dear Mister Son H., Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that your mother and her friends enjoyed their stay and appreciated the professionalism and friendliness of our Heartist team. It is wonderful to know that the check-in and check-out process was efficient and that you were pleased with the Deluxe suite rooms and their views. We look forward to welcoming you back for another memorable experience. Warm Regards, Candy NGUYEN (she/her) Guest Experience Manager Pullman Ninh Binh

Dear Missus Natalie H., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found our hotel comfortable, along with the excellent service in the Executive Lounge. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay. Warm Regards, Candy NGUYEN (she/her) Guest Experience Manager Pullman Ninh Binh

Dear Mister Varnit S., Thank you for sharing your positive experience with us. We are delighted to hear that you had a comfortable and happy stay at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warm Regards, Candy NGUYEN (she/her) Guest Experience Manager Pullman Ninh Binh

Dear Mister Pek G. L., Thank you for sharing your detailed feedback and for choosing to stay with us. We are delighted to know that you enjoyed the comfort of your well-appointed room, the beautiful mountain view, and the birthday surprise prepared for your special occasion. Your kind recognition of Hoa, Natalie, Phuong, and Anh is truly appreciated, and I will be pleased to share your compliments with them. Thank you as well for highlighting the consistency of our Executive Lounge offerings. At the same time, we appreciate your constructive feedback regarding the quality of certain dishes, particularly the chicken served on 20 October. Please be assured that your comments have been shared with our culinary team for review and improvement. We greatly value your feedback and look forward to welcoming you back for another memorable stay in the near future. Warm regards, Candy NGUYEN (she/her) Guest Experience Manager Pullman Ninh Binh

Dear Mister Mushtaq A., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the breathtaking view from your room and appreciated the birthday setup. It is our pleasure to provide a welcoming atmosphere and delightful breakfast to our guests. We sincerely appreciate your support and look forward to welcoming you back soon. Warm Regards, Candy NGUYEN (she/her) Guest Experience Manager Pullman Ninh Binh

Dear Mister BUI D. T., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the relaxing atmosphere, modern facilities, and attentive service provided by our Heartist team. It is always our goal to create a comfortable and enjoyable experience for our guests. We look forward to welcoming you back for another memorable weekend getaway. Warm Regards, Candy NGUYEN (she/her) Guest Experience Manager Pullman Ninh Binh

Dear Missus Tanmay B., Thank you for sharing your feedback. We are truly sorry that your experience at Pullman Ninh Binh fell short of your expectations, particularly regarding the form of address displayed on your in-room television and the dining arrangements for your vegan companion. We sincerely regret that these shortcomings affected your overall impression of our hotel. Thank you for bringing them to our attention. Your feedback will be shared with the relevant teams as we review our procedures for guest information and strengthen our approach to accommodating dietary needs. We are sorry that we did not deliver the thoughtful and inclusive experience you expected from Pullman, and we appreciate the opportunity to learn from your feedback. Warm regards, Candy NGUYEN (she/her) Guest Experience Manager Pullman Ninh Binh

Dear Missus Sally B. L. M., Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you experienced a sense of calm as soon as you entered our lobby, and that you found your suite to be tastefully decorated and a welcoming oasis after your tours in Ninh Binh. It is especially gratifying to know that our team members made such a positive impact on your stay. I will be sure to pass along your kind words to Hoa, Tuan, Anh, Ly, Trang, and the bellmen who assisted you. Your recognition means a great deal to me and to the entire team. We are dedicated to providing exceptional service, and your acknowledgment of our efforts is greatly appreciated. Thank you for recommending Pullman Ninh Binh to your friends and family. We look forward to welcoming you back in the future. Warm Regards, Candy NGUYEN (she/her) Guest Experience Manager Pullman Ninh Binh

Dear Missus Leilani B., Thank you for your wonderful review and for choosing to celebrate your birthday and wedding anniversary with us. We are delighted to know that you enjoyed the panoramic views, breakfast selection, and the attentive service from our team, especially Giang and Trang at the Executive Lounge. Your kind words will be shared with them. Regarding the room upgrade, we would like to kindly note that your stay was upgraded to our Exclusive Suite, one of our premium room categories, and we are pleased to hear that it exceeded your expectations. Thank you as well for your feedback regarding the Accor welcome drink benefit. We appreciate your comments and will take them into consideration as we continue to enhance our guest experience. Thank you once again for your kind words and for choosing our hotel. We look forward to welcoming you back on your next visit to Ninh Binh. Warm Regards, Candy NGUYEN (she/her) Guest Experience Manager Pullman Ninh Binh

Dear Miss Abbynie D. C., Thank you for taking the time to share your experience at Pullman Ninh Binh. We are delighted to hear that you enjoyed your two-night stay and that our receptionist, Hoa, made such a positive impression on you. Her dedication to providing excellent customer service is indeed a reflection of our commitment to ensuring our guests feel welcomed and well cared for. We appreciate your kind words regarding her warm personality and her efforts in upgrading your rooms and facilitating an early check-in. It is gratifying to know that her attentiveness contributed to making your stay more comfortable and enjoyable. We will certainly recognize her for her outstanding service, as she embodies the Heartist spirit we value at our hotel. Thank you once again for your feedback, and we hope to welcome you back to Pullman Ninh Binh in the future. Warm Regards, Candy NGUYEN (she/her) Guest Experience Manager Pullman Ninh Binh

Dear Mister Sam N. M., Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you found our accommodations comfortable and enjoyed the variety of options at breakfast. We would like to kindly share that our bathtub-equipped rooms are currently available in the king-bed category. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay at Pullman Ninh Binh. Warm Regards, Candy NGUYEN (she/her) Guest Experience Manager Pullman Ninh Binh

Dear Missus Yu C. K., Thank you for your thoughtful review. We are delighted to hear that you enjoyed our modern rooms, facilities, breakfast, and the little details that made your stay comfortable. It is especially wonderful to know that you are already looking forward to returning next year! Thank you also for sharing your feedback regarding our swimming pools and Kids' Club. We would like to kindly share that our hotel features three swimming pools, including an indoor pool with an area at 0.8 metres deep and an outdoor pool with a shallow section of just 0.5 metres, both located on the 5th floor. We are sorry if these facilities were not immediately apparent during your visit. We also regret that the Kids' Club felt too warm, and we will follow up with our team to ensure a more comfortable environment for our younger guests. Thank you once again for your valuable feedback. We look forward to welcoming you and your family back to Pullman Ninh Binh for another memorable stay. Warm regards, Candy NGUYEN (she/her) Guest Experience Manager Pullman Ninh Binh

Dear Mister Wonsik S., Thank you for your kind words regarding our friendly staff and the cleanliness of your room. We are delighted to hear that you had a pleasant stay and appreciate your recommendation. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay. Warm Regards, Candy NGUYEN (she/her) Guest Experience Manager Pullman Ninh Binh

Dear Missus Anete S. D. S., Thank you for your positive review. We are glad to hear that you enjoyed the comfort of our spacious rooms, the fantastic service, and the cleanliness throughout the hotel. Your feedback is greatly appreciated and motivates our team to continue providing exceptional experiences. We look forward to welcoming you back for even more delightful experiences. Warm Regards, Candy NGUYEN (she/her) Guest Experience Manager Pullman Ninh Binh

Dear Mister Minh N., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed the comfortable suite and appreciated our facilities. However, I sincerely apologize for the inconvenience caused by the slow elevator service. We value your feedback and will take it into consideration for future improvements. Your satisfaction is our top priority, and we hope to see you again soon! Warm Regards, Candy N. (she/her) Guest Experience Manager Pullman Ninh Binh

Dear Missus Brigitte R. S., Thank you for your kind words about our beautiful property. We are delighted to hear that you enjoyed your stay and look forward to coming back in the future. Your satisfaction is our top priority, and we hope to see you again soon! Warm Regards, Candy NGUYEN (she/her) Guest Experience Manager Pullman Ninh Binh

Dear Mister Chia L. C., Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration and concern caused by the payment issues you encountered during your stay. We fully understand how alarming it must have been to receive a notification for a charge of such a significant amount, particularly when your reservation had already been prepaid through a third-party booking platform. While we are relieved that the incorrect transactions were identified and cancelled, we acknowledge that this should not have happened in the first place. Please accept our sincere apologies for the inconvenience and unnecessary concern this caused you. Your feedback has been shared with the Front Office team, and we will reinforce our payment verification and communication procedures to help prevent such an incident from recurring. We truly appreciate your understanding and hope that, despite this unfortunate experience, we may have the opportunity to welcome you back and provide the seamless stay that you should have received from the beginning. Warm regards, Candy NGUYEN (she/her) Guest Experience Manager Pullman Ninh Binh

Dear Mister Eric K., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our facilities, food, and service, particularly the rooftop swimming pool. Your satisfaction is our priority, and we look forward to welcoming you again. Warm Regards, Candy NGUYEN (she/her) Guest Experience Manager Pullman Ninh Binh